The document discusses factors to consider when setting a communications mix, including the type of product market, buyer readiness stage, and product lifecycle stage. It outlines different communication tools like advertising, sales promotion, public relations, direct marketing, word-of-mouth, and personal selling. For each tool, it provides examples of their abilities and contributions. The key factors to consider when setting the mix are the type of product market, buyer readiness for the product, and what stage the product is in its lifecycle. The appropriate mix will vary based on these different factors.