This document discusses knowledge management. It defines knowledge management as a framework involving people, processes, and technology to get the right knowledge to the right people at the right time. The benefits of knowledge management include avoiding duplicating work, retaining institutional knowledge, easily finding knowledge assets, and transferring knowledge to develop new ideas. The document outlines how knowledge management works as a continuous process of creating, learning, sharing, and innovating knowledge. It also discusses characteristics of effective knowledge management programs and barriers that can impede knowledge management.

1. Knowledge Management
Ilana Botha
5 November 2014
Why is it special and what difference does it
make?

2. What is Knowledge Management?1

3. 2
A framework of people, processes & technology…
Processes
PeopleTechnology

4. 3
Getting the right knowledge, to the right people at
the right time

5. What’s the point?2

6. Avoid re-inventing the
wheel
Retain knowledge
within the organisation
Easily find knowledge
assets
Identify, locate and
develop expertise
Save time
Transfer knowledge to
develop new ideas

7. How does it all work?3

8. 7
A continuous process…
Create
LearnShare
Innovate

9. 8
Methods & Tools (examples)
Connecting
Collecting
Explicit
Tacit
Peer assist
Knowledge “marketplace”
Blogs, wikis
Topic briefings
Case studies
Documentation
Codification
Databases and portals
Conversations and discussions
Communities of practice
Knowledge café
Storytelling
Knowledge interviews
Knowledge exchanges
After Action Review
Project Reviews

10. What does good KM look like?4

11. 10
You know you’ve got it right when:
 People naturally share knowledge
 There is frequent collaboration
 Innovation and creativity flourish
 People make time for KM activities
 Explicit knowledge is well-documented and easy to find
 Teams are more productive
Good KM is supported by appropriate technology, and a physical
environment that facilitates interaction and collaboration within and across
teams and disciplines

12. Barriers to good KM5

13. 12
Challenges to overcome
• Lack of trust
• “Knowledge is power”
• Lack of incentives / motivation to share
• Not enough time to “do” KM
• Limiting physical environment
• Organisational culture – (must embrace sharing and learning)
• It takes time to notice the benefits / value
• Inappropriate tools (e.g. outdated technology)

14. Thank youIlana Botha
5 November 2014