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Faciliated Knowledge Harvesting


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Unique way to get project knowledge put to use immediately

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Faciliated Knowledge Harvesting

  1. 1. Facilitated Knowledge Harvesting Overview Kate Pugh Nancy Dixon Align Consulting Common Knowledge Associates [email_address] . mit . edu [email_address] .org 617-967-3910 202-277-5839 Align Consulting
  2. 2. What is “Facilitated Knowledge Harvesting” (FKH)? <ul><li>A formal process for bringing out tacit knowledge via a facilitated conversation between diverse participants with a built-in process to circulate or “broker” what was learned. </li></ul><ul><li>As a result: </li></ul><ul><ul><li>Insight becomes tangible </li></ul></ul><ul><ul><li>Group processes improve </li></ul></ul><ul><ul><li>Knowledge gets reused for innovation and speed </li></ul></ul>
  3. 3. How do you do an FKH? 1. Select 2. Plan 3. Discover/ Capture 4. Broker 5. Reuse Apply and measure Translate and circulate Facilitate conversation Get partici-pants, topics Scope, Sponsor
  4. 4. Who Participates? <ul><li>Knowledge Originators - SMEs or project veterans whose knowledge needs to be captured </li></ul><ul><li>Knowledge Brokers - seekers who have a specific interest in using the knowledge or bringing it to their processes, training, etc. </li></ul><ul><li>Facilitator - guides through the five steps of the FKH including facilitating the harvest event </li></ul><ul><li>Sponsor - selects harvest subjects, funds harvest, advocates for events and subsequently brokers </li></ul>
  5. 5. FKH is a Based on Principles of Learning <ul><li>Learning Design Principles </li></ul><ul><li>Systematic reflection : It is reflection on experience that brings us useful lessons. </li></ul><ul><li>Conversation : We refine our thinking, share our knowledge, and produce insights through conversation with others. </li></ul><ul><li>Involvement : We are more likely to make use of a new idea or change effort if we had a hand in creating it. </li></ul><ul><li>Need or “Intention” : Our search for knowledge is triggered by specific needs (a problem, task, puzzle) and we are most likely to remember and use ideas that satisfy those needs. </li></ul><ul><li>3 Defining Elements of FKH </li></ul><ul><li>Adroit Facilitation : Facilitator plans and coordinates the process, builds sharing “climate,” helps surface reusable tacit knowledge, and helps get knowledge to knowledge-seekers. </li></ul><ul><li>Participation : A dialogue between the knowledge-seekers and knowledge originators invites participants to add context. </li></ul><ul><li>Transportation : Seekers systematically “broker” the knowledge to ensure that it is brought to the attention of related project teams or innovators. </li></ul>
  6. 6. When Facilitated Knowledge Harvesting is Important <ul><li>Tacit knowledge is involved </li></ul><ul><li>“ Learning curves” not written down </li></ul><ul><li>Watershed moments not identified </li></ul><ul><li>Scope issues revealed too late </li></ul><ul><li>Complex interactions, politics </li></ul><ul><li>Facilitation is required </li></ul><ul><li>Have “Surface” discussions </li></ul><ul><li>Mired in debate </li></ul><ul><li>Record inconsistently </li></ul><ul><li>Roots of success (or failure) are a mystery </li></ul><ul><li>Shame or blame </li></ul><ul><li>Remote groups “Reinventing the wheel” </li></ul><ul><li>Experts in short supply </li></ul><ul><li>Context needed to translate knowledge into new setting </li></ul>Knowledge needs to get to others
  7. 7. Summary: Facilitated Knowledge Harvesting … <ul><li>Is… </li></ul><ul><li>Tacit knowledge or logic made explicit </li></ul><ul><li>Collective discovery </li></ul><ul><li>Knowledge-brokers later translate knowledge into other processes, designs Expanded network (identify hot spots of knowledge in people and teams) </li></ul><ul><li>Is not… </li></ul><ul><li>Collecting existing documents/Papers A single expert “journaling” </li></ul><ul><li>A process redesign </li></ul><ul><li>One team handing off to another </li></ul>
  8. 8. More Reading <ul><li>Published Articles: </li></ul><ul><li>“ Don’t Just Capture Knowledge – Put It to Work,” Katrina Pugh and Nancy M. Dixon, Harvard Business Review , May 2008 </li></ul><ul><li>“ Harvesting Project Knowledge,” Nancy M. Dixon and Kate Pugh, NASA ASK Magazine , Spring 2008 </li></ul>NASA Ask Magazine