These slides describe the importance of computer controlled processes to allow you to massively cut costs, reduce cycle time in your operations, and automate functions humans should not do. Additionally, you will discover this technology eliminates errors that impact how you delight your customers. BPM allows you to pass audits easily and handle regulatory compliance. Manual ways to do business, are no longer appropriate in a digital age.

1. What is a Process?... And
Why Should I Care?
LUIS CARRASCO-CORTES
IBM DIGITAL PROCESS TRANSFORMATION LEADER, CANADA AND CARIBBEAN.
ALL OPINIONS ARE MY OWN
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2. I was asked “What is a process?”
recently
A process is the sequence of steps you perform as
you do your work
Everything is a process, even if it only exists in your
head
Without a process, there is chaos
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3. What if I don’t have a process?
Well, then you are in trouble when you have to
perform an action
You are in more trouble when you need repeatable
outcomes
In other words… Without process you have chaos
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4. How can I document a process?
 A simple list on a napkin
 On a spreadsheet or word processing application
 Verbally…
 All these methods will get your business into trouble
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5. Why will I get into trouble with paper
documentation?
 Because it is impossible to have a single view on how
you do things
 Because it is impossible to disseminate to everyone
how you do things
 Because everything is manual
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6. Why do you say manual means will
get me in trouble?
 Customer expectations for speed are the new norm
due to digital business and mobile
 If you launch a shiny, cool app but…
 When the client presses the “BUY” button, it takes
more than a minute to execute, you will lose the sale
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7. What is the alternative to get to
complete control of your environment?
 Make a drawing!
Step 1
Step 4 Step 5
Step 2 Step 3Start End 1
Yes/No
End 2
No
Yes
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8. But not just any type of drawing!
 Make it a “BPMN” drawing…
 BPMN = Business Process Mapping Notation
 Why? Because BPMN drawings are understood by
computers!
 So the computer can execute the process
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9. So What? Why should I care?
 When computers run your process you can:
 Cut costs by 40% to 90%
 Decrease cycle time by 50% to 300%... or more
 Automate tasks that humans should not do… and do
it in milliseconds
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10. What else can I accomplish?
 Eliminate hand off errors from one function to another
 Eliminate excessive time spent by managers handling
exceptions
 Eliminate manual retrieval of information to create
reports
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11. Can I accomplish more?
 Be able to “see” exactly how everything is working in
your business Real Time!
 Managers can change a process to adapt to
changing market conditions in hours
 You can get going in weeks!
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12. Can I accomplish more?
 Give employees and managers the information they
need, when they need it
 Give them the information on mobile platforms
 Enable 100% accountability for completion of tasks
 Enforce and manage KPI’s and SLA’s
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13. Can I accomplish more?
 Easily pass audits:
 Show the auditor that what you DREW you do…
 Is WHAT you actually do.
 And there is much, much more…
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14. What if I don’t have the technical skills
in house?
 We recommend you acquire cloud based
technology:
 No need for dedicated IT
 No hidden costs
 Pay by the use and scale at the rate you grow
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15. Where can I get more information?
 Click on these links to see how this technology could
help you run your operations
 IBM Business Process Manager on Cloud
 Blueworks Live Process Discovery and Modelling
Platform
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16. Thank
you
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