The document summarizes various news items from a weekly business newsletter: 1) The State Bank of India is piloting a program in Andhra Pradesh that allows customers to file grievances via SMS for quicker resolution. 2) Bharti Airtel awarded IBM a $1.5 billion contract to manage its IT infrastructure across 16 African countries. 3) Sahara India Pariwar bid $2 billion to purchase Metro-Goldwyn-Mayer studio, which owns the James Bond franchise and half of future Hobbit films.

1. WEEKLY NewsWEEKLY News
(18th(18th to 24th oct 2015)to 24th oct 2015)
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2. Unhappy with SBI? Just send an SMSUnhappy with SBI? Just send an SMS
► This is a unique paperless and instant customer grievancesThis is a unique paperless and instant customer grievances
redressal initiative being pilot-tested by the state-run State Bankredressal initiative being pilot-tested by the state-run State Bank
of India in Andhra Pradesh in a bid to don a customer-friendlyof India in Andhra Pradesh in a bid to don a customer-friendly
avataar.avataar.
► SBI, which has for long been weighed down with an image ofSBI, which has for long been weighed down with an image of
being a slow-moving ‘sarkari outfit’, has not only designed thebeing a slow-moving ‘sarkari outfit’, has not only designed the
software for the system in-house, it has gone one step ahead andsoftware for the system in-house, it has gone one step ahead and
filed for a global patent for the initiative branded as thefiled for a global patent for the initiative branded as the
‘Unhappy Service’.‘Unhappy Service’.
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3. IBM to handle IT for Bharti Airtel'sIBM to handle IT for Bharti Airtel's
Africa operationsAfrica operations
► India’s top mobile phone firm Bharti Airtel took the initial stepsIndia’s top mobile phone firm Bharti Airtel took the initial steps
to replicate its hugely successful outsourcing model in Africa byto replicate its hugely successful outsourcing model in Africa by
awarding a $1.5-billion contract to IBM for managing its ITawarding a $1.5-billion contract to IBM for managing its IT
requirements across 16 countries in the continent.requirements across 16 countries in the continent.
► The 10-year deal will involve IBM consolidating Airtel’s ITThe 10-year deal will involve IBM consolidating Airtel’s IT
operations in Africa into one integrated system. The US firm alsooperations in Africa into one integrated system. The US firm also
handles Bharti’s information technology requirements in India,handles Bharti’s information technology requirements in India,
Sri Lanka and Bangladesh under a 2004 deal, which is estimatedSri Lanka and Bangladesh under a 2004 deal, which is estimated
to worth at least $3 billion.to worth at least $3 billion.
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4. Sahara makes $2-bn bid to buy MGMSahara makes $2-bn bid to buy MGM
StudioStudio
► Sahara India Pariwar, an Indian conglomerate with real estate
and media holdings has made a $2-billion bid to buy the debt of
struggling Hollywood studio Metro-Goldwyn-Mayer Inc.
► The studio has rights to the James Bond franchise and owns half
of the upcoming movies based on JRR Tolkien's “The Hobbit.” It
is facing possible bankruptcy but has several suitors, including
Spyglass.
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5. Four funds eye Honda's stake in HeroFour funds eye Honda's stake in Hero
Honda Motors:Honda Motors:
► KKR & Co, TPG Capital, Carlyle Group and Bain Capital LLCKKR & Co, TPG Capital, Carlyle Group and Bain Capital LLC
are competing to acquire a part of Honda Motor Co's stake inare competing to acquire a part of Honda Motor Co's stake in
India's biggest motorcycle maker, Hero Honda Motors.India's biggest motorcycle maker, Hero Honda Motors.
► Two of the funds may jointly buy about 15 percent, valued atTwo of the funds may jointly buy about 15 percent, valued at
$1.1 billion in Hero Honda.$1.1 billion in Hero Honda.
► Another 5 percent may be sold to the Munjal family, founders ofAnother 5 percent may be sold to the Munjal family, founders of
the Hero group, citing two unidentified people. Honda Motor andthe Hero group, citing two unidentified people. Honda Motor and
the Hero Group each own 26 percent in Hero Honda.the Hero Group each own 26 percent in Hero Honda.
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6. Contd.Contd.
► Honda and Hero have had a successful partnership utilizing
Honda's technology and Hero's strength in sales. Hero Honda is
by far the biggest motorcycle maker in India, selling more than
4.3 million motorcycles last year.
► Honda's 100 percent owned Honda Motorcycle & Scooter India
sold a little more than 1 million units in 2009, doubling sales in
the past four years.
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7. Ford plans to launch 8 new vehicles,Ford plans to launch 8 new vehicles,
make India export hubmake India export hub
► Car maker Ford India plans to launch eight new products in IndiaCar maker Ford India plans to launch eight new products in India
by mid-decade, with a view to tap the country's fast growing autoby mid-decade, with a view to tap the country's fast growing auto
market and to make it an export hub.market and to make it an export hub.
► Company Managing director Michael Boneham said theCompany Managing director Michael Boneham said the
company 'has to be there in the small car segment'.company 'has to be there in the small car segment'.
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8. Contd.Contd.
► Since inception, Ford has invested close to one billion dollars toSince inception, Ford has invested close to one billion dollars to
expand its India operations. The company infused 500 millionexpand its India operations. The company infused 500 million
dollars in January 2008 to grow the vehicle manufacturingdollars in January 2008 to grow the vehicle manufacturing
capacity in Chennai to produce 200,000 units per year and to setcapacity in Chennai to produce 200,000 units per year and to set
up a new state-of-the-art engine manufacturing plant with aup a new state-of-the-art engine manufacturing plant with a
capacity of 250,000 units both for domestic and export marketscapacity of 250,000 units both for domestic and export markets
► सरकारी रिरजल्टसरकारी रिरजल्ट
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9. RBI should not go for further rateRBI should not go for further rate
hike: Ansal APIhike: Ansal API
► Real estate developer Ansal API said that any further steps byReal estate developer Ansal API said that any further steps by
the Reserve Bank to tighten money supply could hurt thethe Reserve Bank to tighten money supply could hurt the
country's real estate sector.country's real estate sector.
► "The hike in repo rate and reverse repo rate announced by RBI is"The hike in repo rate and reverse repo rate announced by RBI is
not going to affect the real estate particularly housing much, butnot going to affect the real estate particularly housing much, but
if RBI again goes for a hike in rates then it will certainly impactif RBI again goes for a hike in rates then it will certainly impact
the real estate sector," Company's Chairman Sushil Ansal told.the real estate sector," Company's Chairman Sushil Ansal told.
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10. Contd.Contd.
► Stating that apex bank had already taken several monetary
measures to control inflation, Ansal said the government should
now focus on boosting the supply side to rein in prices..
► "We have demand for 21 million houses in the country and we
do not think that it can be met even in the next 10-15 years
without the support of the state governments," he said.
सरकारी रिरजल्टसरकारी रिरजल्ट
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