This document provides information and advice about the exam for the MGF1100: Managerial Communication course. It discusses exam format and content, including that it is worth 40% and consists of 6 questions with 4 to be answered. Students are advised to plan their time, clearly lay out their work, and include an introduction, analysis, linking to class theories, and conclusion in their answers. The document also provides sample exam questions and encourages students to critically evaluate concepts from the course and not get overwhelmed. Finally, it reminds students to complete a course evaluation to provide feedback.

1. MGF1100: Managerial Communication
Week 12:
Revision
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2. Exam
• Worth 40%
• 6 questions, you need to answer 4
• Each question is worth 10 marks
• Each question should take 25 minutes
• Leave yourself time to read over the question
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3. Exam
• Set it out clearly.
• Double space your work
• We are looking for clear understanding
• The easier it is for me to read, the easier it is for me to find
you marks
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4. Exam
• You need to have
–
–
–
–
Introduction
Analysis of the question
Needs to link back to the theories in class
Conclusion
• I need to see
– Theories
– Examples
– Clear analysis of the question
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5. Exam
• They are hard looking questions
• Look for the key theory you need to bring out
• Do not freak out, you can do it
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6. Exam
Now the bit you
have all been
waiting for
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7. Week 1
• Why communication is important
– Especially for managers
• Transactional model of communication
• Formal and informal
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8. Week 2
• Self Analysis
• MBTI
• Big 5
• It was on the essay, don’t think yourself that lucky – but you
can always use what you have learnt
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9. Week 3
• Human Dynamics
• Johari Window
• Emotional Intelligence
– Is EQ more important than IQ?
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10. Week 4
• Diversity
– What can an organisation gain?
• Perception
• Listening
• Non-Verbal Communication
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11. Week 5
• Belbin’s team roles
• Benefits of a team
• Characteristics of an effective team
•
Meetings
– Problems with meetings
– Benefits of meetings
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12. Week 6
•
•
•
•
Group Communication
Problem Solving
Decision Making
6 hats
•
Very Essay 2… so no….
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13. Week 7
• Conflict
– Positive and negative
– Types of conflict
– Overcoming conflict
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14. Week 8
•
•
•
Leadership
Empowerment
Feedback
•
Coaching
– Steps
•
•
Counseling
Discipline
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15. Week 9
•
Negotiation
•
BATNA
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16. Week 10
•
Ethics
•
Technology
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17. Week 11
•
Diversity
•
Get amongst it…
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18. Question
“An organisation without workforce diversity
would not be able to achieve a competitive
advantage over its competitors.” Discuss
critically.
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19. Question
• What do we need to see?
• Introduction
– Diversity very important in modern organisations.
•
•
•
•
Define Diversity
Types of Diversity
Why is Diversity important
What advantages can Diversity bring to an organisation
– Managing diversity slide
• Examples
• Conclusion
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20. Question
“If counselling and coaching from a manager yield
no improvement, there must be disciplinary
action”. Critically evaluate this statement in terms
of its application to managers of today.
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21. Question
•
What do we need to see?
•
Introduction
– Importance of Feedback, Counselling and Coaching.
•
•
Define Counselling and Coaching
Step through when Counselling is relevant and define
– Example
•
Step through when Coaching is relevant and define
– Example
•
They don’t work so we go to Discipline
– Example
•
•
Is it still relevant today or do we need to focus on coaching more?
Conclusion
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22. Exam
• Main thing: Don’t get too cocky
• Go in and smash it
• and……
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23. SETU
• Student Evaluation of Teaching and Unit
• Telling Monash what is good and bad
• 1-7 scale (but check – 6 used to be I haven’t been to class
and 7 was not assessable)
• More importantly you can say how much you love me
• Or not love me if that is the case….
• Helps me improve
• Helps me get jobs =)
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24. Exam
GO WIN
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