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Daniel Gonzalez, Web Manager  Sage Nonprofit Solutions [email_address] Web Wise:  Leveraging Social Media To Raise Funds
Such much info, so little time…. Sage Nonprofit Solutions social media survey   results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
Is Social Media a Fad? ,[object Object],[object Object]
Sage Nonprofit Solutions Social Media Study 2009 ,[object Object],[object Object],[object Object],[object Object]
Topics Covered in Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media At Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sage Nonprofit Solutions Social Media Study 2009* ,[object Object],*Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Sage Nonprofit Solutions Social Media Study 2009* Experience With Social Media *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Sage Nonprofit Solutions Social Media Study 2009* Time Spent Per Week on Social Media *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Sage Nonprofit Solutions Social Media Study 2009* Types of Participation on Social Media *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Sage Nonprofit Solutions Social Media Study 2009* Specific Tools Used When Participating *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Sage Nonprofit Solutions Social Media Study 2009* Types of Activities Performed *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Goals for Social Media Participation  Sage Nonprofit Solutions Social Media Study 2009*
Success with Social Media Participation  Sage Nonprofit Solutions Social Media Study 2009*
Reasons for Not Participating in Social Media  Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
When Will Begin Participating Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Accepting Online Donations Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Online Donation Solution Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
Understanding Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Defined ,[object Object],[object Object],[object Object],[object Object]
Ladder of Engagement
Tools of Social Engagement ,[object Object],[object Object],[object Object],[object Object]
Collaboration Tools ,[object Object],[object Object],[object Object],[object Object]
Multimedia Tools ,[object Object],[object Object],[object Object]
We have evolved from this…
…to this.
Our world has evolved…
[object Object],[object Object],[object Object],[object Object],[object Object],Applied Social Media for Nonprofits
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MySpace Fundraising
Second Life Fundraising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facebook Causes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
YouTube Fundraising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
YouTube Fundraising ,[object Object],[object Object],[object Object],[object Object]
Twitter Fundraising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter Corporate Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]
Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
Tips For Getting Started ,[object Object],[object Object],[object Object],[object Object]
Tips For Getting Started ,[object Object],[object Object],[object Object],[object Object]
Getting Started w/ Facebook Causes ,[object Object]
Facebook Causes ,[object Object]
Facebook Causes
Facebook Causes ,[object Object]
[object Object],[object Object],[object Object],[object Object],Facebook Causes Tips ,[object Object]
Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
Listen To Who’s Talking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Discussion Is Going On Without You
Social Media Monitoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Monitoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Monitoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Social Media Success ,[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Activity Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Survey Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Return Return on Objectives (ROO) Approach to Measuring Social Media Effectiveness Financial  Outcomes Behavioral  Objectives Attitudinal Objectives Volume/ Transactional Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Most marketers work right to left, beginning with easily measurable volumetrics and stretching to link to profits Then, work left to right from pre-agreed attitudinal or behavioral objectives to ID transactional social media metrics Sample  Metrics Instead, identify objectives that key stakeholders have “pre-agreed” correlate to positive financial outcomes 1 2 Metrics-to-Outcomes Chain
Sample Organization Financial  Outcomes Behavioral  Objectives Attitudinal Objectives Volume/ Transactional Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Hypothesis*:  Advocates who follow our Twitter feed  show higher engagement with our website Alpha Org works back from web engagement behaviors to identify Twitter  metrics that correlate to those objectives Alpha Org knows from previous analysis that advocate engagement with content on its site is predictive of donations 1 2 Alpha Org doesn’t track attitudinal objectives here—it can look at data to observe web behavior for followers vs. non-followers, and before/after follower status to get a direct link to behavioral objectives 3
Dell Twitter Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dell Twitter Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]
It’s a process… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q & A Dan Gonzalez - Web Manager, Sage Nonprofit Solutions [email_address] http://www.facebook.com/pages/Sage-Nonprofit-Solutions/61758989401 http://twitter.com/sagenonprofit
Available Resources ,[object Object],[object Object],[object Object]
Index ,[object Object]
Your constituents are participating
Social Media Search Volume
Proposed Social Media Plan ,[object Object],Success Measures ,[object Object],[object Object],Investment Necessary ,[object Object],[object Object],[object Object],Action Required ,[object Object],[object Object],[object Object],Business Objectives ,[object Object],Target
Website Online Giving Contextual Marketing Social Networking Online Donor Portal Virtual Events Online Advocacy e-Commerce Profiling Mobile Giving Nonprofits will follow a natural progression of e-Philanthropy adoption, with variations depending on their unique strategy. e-Philanthropy Adoption
Business Case Argument:  The 70*20*10 Principle Entirety of Marketing Communications Spend Across the Fiscal Year 70% 20% 10% Emerging Touchpoints Experimental Touchpoints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The highest ROI emerging touchpoints eventually become “tried and true” The best of the experimental become emerging the following year ,[object Object],[object Object],[object Object],Tried and True Touchpoints
Perceived Risks to Overcome Common Challenges Faced in Social Media Environment Sample Techniques for Overcoming Those Challenges 1. Exposure of Sensitive or Classified Information ,[object Object],[object Object],2.  Loss of Brand Control 3.  Spread of Negative, Inflammatory, or False Information ,[object Object],[object Object],[object Object],[object Object]

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Web Wise: Social Media For Nonprofits

  • 1. Daniel Gonzalez, Web Manager Sage Nonprofit Solutions [email_address] Web Wise: Leveraging Social Media To Raise Funds
  • 2. Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Sage Nonprofit Solutions Social Media Study 2009* Experience With Social Media *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 9. Sage Nonprofit Solutions Social Media Study 2009* Time Spent Per Week on Social Media *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 10. Sage Nonprofit Solutions Social Media Study 2009* Types of Participation on Social Media *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 11. Sage Nonprofit Solutions Social Media Study 2009* Specific Tools Used When Participating *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 12. Sage Nonprofit Solutions Social Media Study 2009* Types of Activities Performed *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 13. Goals for Social Media Participation Sage Nonprofit Solutions Social Media Study 2009*
  • 14. Success with Social Media Participation Sage Nonprofit Solutions Social Media Study 2009*
  • 15. Reasons for Not Participating in Social Media Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 16. When Will Begin Participating Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 17. Accepting Online Donations Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 18. Online Donation Solution Sage Nonprofit Solutions Social Media Study 2009* *Released October 2009, Sage Nonprofit Solutions, The Chronicle of Philanthropy
  • 19.
  • 20. Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
  • 21.
  • 22.
  • 24.
  • 25.
  • 26.
  • 27. We have evolved from this…
  • 29. Our world has evolved…
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39. Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
  • 40.
  • 41.
  • 42.
  • 43.
  • 45.
  • 46.
  • 47. Such much info, so little time…. Sage Nonprofit Solutions social media survey results Understanding social media and application Practical tips on getting started Strategies for listening, monitoring & measuring
  • 48.
  • 49. The Discussion Is Going On Without You
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.  
  • 61.
  • 62.
  • 63. Q & A Dan Gonzalez - Web Manager, Sage Nonprofit Solutions [email_address] http://www.facebook.com/pages/Sage-Nonprofit-Solutions/61758989401 http://twitter.com/sagenonprofit
  • 64.
  • 65.
  • 66. Your constituents are participating
  • 68.
  • 69. Website Online Giving Contextual Marketing Social Networking Online Donor Portal Virtual Events Online Advocacy e-Commerce Profiling Mobile Giving Nonprofits will follow a natural progression of e-Philanthropy adoption, with variations depending on their unique strategy. e-Philanthropy Adoption
  • 70.
  • 71.

Editor's Notes

  1. Just a few available resources that can help provide you with information, resources and support
  2. Social media is a promising experimental touchpoint that your constituents are increasingly using. The number of Americans who participate in a social-networking service has more than quadrupled since 2005, rising from 8% to 35% of the adult population. Analysts predict that number will grow to 50% of the adult population by 2011. In total, social media accounts for close to 30% of total U.S. media consumption.
  3. Develop a plan: Determine Target, Objectives, Actions, success metrics, resources required.
  4. Most nonprofits usually don’t fall into the early adopter camp when it comes to the latest in technology including Social Media adoption. However, at some point (sooner rather than later), your organization needs to get involved with the latest experimental touch points like Social Media or risk the chance of being left behind and irrelevant with your donor base and prospects.
  5. Applying the 70-20-10 Rule can help your organization build a business case to begin experimenting with the latest technologies. If companies and organizations don’t invest in experimental touchpoints, they risk falling behind customers’ shifting touchpoint preferences overtime. To maintain relevance in a changing media environment, it becomes necessary to invest in experimental touchpoints –with no expectation of ROI within the first year.
  6. To seize this new opportunity, you’ll need to overcome three challenges or perceived risks that are common to all organizations. Here are the three most common risks and some ideas for how we could guard against them: Risk of Exposing Sensitive or Classified Information Risk of Losing Control of the Brand Risk of Spread of Negative, Inflammatory, or False Information