The document discusses how outdated IT user documentation negatively impacts organizations by resulting in low user satisfaction, high service desk costs, and unresolved tickets. It notes that agile development practices exacerbate these issues by frequently updating software. The document then introduces WalkThru as a tool that can help organizations quickly and easily maintain up-to-date documentation through features like fast authoring and export to multiple formats. Customer testimonials praise how WalkThru saves time on documentation tasks.

1. Leading organizations globally recognize IT
user documentation matters.

2. It matters because out-of-date documentation effects the entire
IT organisation. Effects include:
• Relatively low user satisfaction scores.
• Stubbornly high Service Desk Cost per Contact.
• Too many average work hours per ticket.
• Too few tickets being resolved with user-facing knowledge articles.

3. And, agile development is making these problems worse.
Software applications are updated frequently, so screens inside change. This
means:
• Users need up-to-date documentation to know how-to use the software
and be their most productive.
• Organisations need an agile documentation tool to maintain
documentation quickly and easily.

4. WalkThru is working with a range of organisations to help them
solve some of these problems.

5. WalkThru is the ultra fast way to write &
maintain accurate, standardized, usable
documentation.

6. WalkThru can impact
IT Key Metrics.*
* Red mark-up denotes where we believe WalkThru
can impact IT Key Metrics.

7. And, WalkThru can
impact Service Desk
KPIs.*
* Red mark-up denotes where we believe WalkThru
can impact Service Desk KPIs.

8. Comments from some of our customers
“With WalkThru I can create help guides in
90% less time then it would normally take. I
know of no other tool that allows you to
publish to so many formats”.
Rob Wilkins
Leader Information Management Systems, NSW Education
“WalkThru enables us to do a
step-by-step of any process,
from start to finish”.
Scott Northey
System Administrator, Betta Electrical
“WalkThru makes the screen capture process a
breeze. Instead of using multiple tools I can use
one simple and easy tool to get the job done! It
saves so much time!
Lian Passmore
Northpower
‘Writing user documentation with
WalkThru literally takes 1/3 the
time vs our old method of
screenshot and mark-up’.
Comment from leading airline Service Desk
user

9. So why is documentation often out-of-date or incomplete?
We believe it’s because it’s deprioritized.

10. And why do teams deprioritise it?
We believe it’s because the authoring tools
available make it too hard & it takes too long.

11. WalkThru makes documentation simple, fast
& painless.

12. WalkThru combines the simplicity of a drawing tool, with
automatic formatting & a layout system.
Your team will love using WalkThru.
And your documentation will actually get done.

13. Key Features
• Write knowledge articles in a fraction of the time & export directly into the
ServiceNow & Confluence knowledge bases.
• Convert WalkThru files automatically into Word, PPT, HTML, elearning & Outlook
Outlook formats. Single work effort, multiple outputs.
• Document any how-to information including knowledge articles, user manuals,
work instructions, training guides, SOPs, QRGs etc.
• Easily and quickly maintain documents with smart updating tools.
• Your team will be productive in minutes, no training required.
• SaaS pricing.

14. Is maintaining user documentation & knowledge
articles important for your team?
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WalkThru is from Linrock Software Pty Ltd
Level 13, 100 William St
Sydney NSW 2000 Australia
ABN 49 160 046 686
+61 2 9188 3999