This white paper discusses renovations to the Center for Financial Innovation (CFFI) to incorporate new dialogue banking concepts. The CFFI was originally developed in 2002 by VRA architects and GRFI to test new branch designs and relationship building elements. It has since been used by various financial institutions to pilot new branch concepts. The recent renovations to the CFFI included additions like remote teller drive-ups and updated electronic merchandising. The CFFI continues to be available for other institutions to study innovative branch implementations and automation technologies.
Tech Connect is a leading Global Business Collaboration solution provider company headquartered in Delhi (Noida) with operations in 11 cities across India and having overseas presence in Hong Kong and Singapore. The company offers all kinds of Professional Audio Visual equipments having specialization in Business Collaboration & Audio-Visual solutions.
Tech Connect delivers tailor made integrated communication solutions for Board - Rooms / Conference Rooms, Training facilities, Customer Experience Centers, Network Operating Centers (NOC).
Tech Connect has been ranked amongst the top three best performing AV companies in India.
Our Clients - RBS, Airtel, Adobe, Coca Cola, Larsen & Toubro, Genpact, TCS, etc.
Our Associates - Kramer, Crestron, CISCO, Polycom, Harman, Biamp, etc.
The JD Group implemented a contact center solution from Spescom and Presence Technology to centralize its debt collections operations across two sites. This increased agent productivity by 200% by automating outbound dialing and integrating scripts. The solution also improved reporting, management oversight, and customer experience. It provided benefits like reduced sites, lower costs, better collections success, and a strategic advantage for JD Group.
Conferencia Simultánea CISCO / Logicalis
León Grekin, Director Financial Services - Cisco Systems, Inc.
12º Congreso Internacional de Tecnología para el Negocio Financiero
1) The document discusses Citizens Financial Group's implementation of a video banking program to transform the customer experience.
2) The program allows customers to access specialized financial advisors via video conferencing to get personalized advice and complete transactions.
3) The implementation is a phased approach, with an initial focus on improving the mobile sales force, followed by increased internal video conferencing and ultimately delivering an unparalleled mobile banking experience.
Emperor Design is a corporate communications firm that specializes in annual reports, marketing materials, and investor relations. This document showcases examples of annual reports and other materials Emperor produced for clients in various industries over the past year. It discusses the importance of effective corporate reporting and highlights sample projects for companies in sectors such as oil and gas, telecommunications, diagnostics and more.
The document discusses domain specialization and its key to improved time to value. It describes Derek Wiggill, CEO of Argility, a software development company. Argility partnered with Cordys to develop enterprise business solutions using Cordys' platform. The Cordys platform fits Argility's reference architecture and allows abstraction of business logic from technology. Cordys offers vertical solution frameworks for industries like retail, finance, and healthcare that provide common processes and rules to ensure faster delivery of industry-specific solutions to customers.
The document discusses BBITS Consulting and the services they provide to help technology teams bridge the gap to business initiatives. BBITS Consulting offers consulting, training, and delivery services to upskill domain experts into business advisors through hands-on workshops. This helps teams build repositories of reusable business models and domain knowledge to accelerate business projects. Case studies show how BBITS Consulting has helped insurance, financial services, and securities companies streamline products and launch new offerings faster through upstream consulting work.
Understanding the Third Wave of Customer InteractionCisco Canada
With the increasing focus on customer loyalty from all levels of the enterprise, contact centres have a unique opportunity to move beyond their historical focus of cost cutting and efficiency to the realm of superior Customer Experience.
Explore a new dimension for intimate customer interaction using Social Media such as Twitter, Facebook and more with this intriguing topic and discussion. Learn first hand from our Director of Cisco Contact Centre platforms on how this exciting collaboration method is a new opportunity to get better connected with your customers in a very unique way and how it can become an integral channel within your total Cisco Contact Center solution. Understanding what your clients are saying about your company in the public domain and how to proactively manage those in a dynamic way with your contact center, is the theme of this session.
This session will also cover some key additions to Cisco's Unified Contact solutions portfolio, including a new Web 2.0 agent desktop, video enhanced customer care, integration of the contact centre through enterprise quality management, and more.
Tech Connect is a leading Global Business Collaboration solution provider company headquartered in Delhi (Noida) with operations in 11 cities across India and having overseas presence in Hong Kong and Singapore. The company offers all kinds of Professional Audio Visual equipments having specialization in Business Collaboration & Audio-Visual solutions.
Tech Connect delivers tailor made integrated communication solutions for Board - Rooms / Conference Rooms, Training facilities, Customer Experience Centers, Network Operating Centers (NOC).
Tech Connect has been ranked amongst the top three best performing AV companies in India.
Our Clients - RBS, Airtel, Adobe, Coca Cola, Larsen & Toubro, Genpact, TCS, etc.
Our Associates - Kramer, Crestron, CISCO, Polycom, Harman, Biamp, etc.
The JD Group implemented a contact center solution from Spescom and Presence Technology to centralize its debt collections operations across two sites. This increased agent productivity by 200% by automating outbound dialing and integrating scripts. The solution also improved reporting, management oversight, and customer experience. It provided benefits like reduced sites, lower costs, better collections success, and a strategic advantage for JD Group.
Conferencia Simultánea CISCO / Logicalis
León Grekin, Director Financial Services - Cisco Systems, Inc.
12º Congreso Internacional de Tecnología para el Negocio Financiero
1) The document discusses Citizens Financial Group's implementation of a video banking program to transform the customer experience.
2) The program allows customers to access specialized financial advisors via video conferencing to get personalized advice and complete transactions.
3) The implementation is a phased approach, with an initial focus on improving the mobile sales force, followed by increased internal video conferencing and ultimately delivering an unparalleled mobile banking experience.
Emperor Design is a corporate communications firm that specializes in annual reports, marketing materials, and investor relations. This document showcases examples of annual reports and other materials Emperor produced for clients in various industries over the past year. It discusses the importance of effective corporate reporting and highlights sample projects for companies in sectors such as oil and gas, telecommunications, diagnostics and more.
The document discusses domain specialization and its key to improved time to value. It describes Derek Wiggill, CEO of Argility, a software development company. Argility partnered with Cordys to develop enterprise business solutions using Cordys' platform. The Cordys platform fits Argility's reference architecture and allows abstraction of business logic from technology. Cordys offers vertical solution frameworks for industries like retail, finance, and healthcare that provide common processes and rules to ensure faster delivery of industry-specific solutions to customers.
The document discusses BBITS Consulting and the services they provide to help technology teams bridge the gap to business initiatives. BBITS Consulting offers consulting, training, and delivery services to upskill domain experts into business advisors through hands-on workshops. This helps teams build repositories of reusable business models and domain knowledge to accelerate business projects. Case studies show how BBITS Consulting has helped insurance, financial services, and securities companies streamline products and launch new offerings faster through upstream consulting work.
Understanding the Third Wave of Customer InteractionCisco Canada
With the increasing focus on customer loyalty from all levels of the enterprise, contact centres have a unique opportunity to move beyond their historical focus of cost cutting and efficiency to the realm of superior Customer Experience.
Explore a new dimension for intimate customer interaction using Social Media such as Twitter, Facebook and more with this intriguing topic and discussion. Learn first hand from our Director of Cisco Contact Centre platforms on how this exciting collaboration method is a new opportunity to get better connected with your customers in a very unique way and how it can become an integral channel within your total Cisco Contact Center solution. Understanding what your clients are saying about your company in the public domain and how to proactively manage those in a dynamic way with your contact center, is the theme of this session.
This session will also cover some key additions to Cisco's Unified Contact solutions portfolio, including a new Web 2.0 agent desktop, video enhanced customer care, integration of the contact centre through enterprise quality management, and more.
CIBER Managed Services GmbH built a dynamic Cloud Infrastructure for SAP landscapes, based on a combination of IBM server, storage, database, and system management software. The new storage infrastructure, which consists of the IBM XIV Storage System and IBM SAN Volume Controller, offers individual service classes to suit different customer needs, maximizing operational efficiency and minimizing expenses. The SAP application landscapes run on both IBM Power Systems servers and IBM System x Blade Server technologies.
Visit http://bit.ly/KWh5Dx to 'Follow' the official Twitter handle of IBM India Smarter Computing.
This document discusses examples of successful Indian companies and their business practices. It summarizes speeches from the chairman of SBI Bank about their "Project Parivartan" transformation initiative in response to new competition. It also discusses the effective operations of Mumbai's dabbawala food delivery network with near-perfect performance and customer satisfaction. Finally, it outlines Infosys' growth from a small startup to a global IT leader, and how they develop future leaders through specialized training programs.
Contact Center Conference Romania May 2004Luis Filipe
The document discusses a managed contact center solution from Alcatel-Lucent for service providers. It provides an overview of the solution, including the key products involved like the Genesys contact center suite and Alcatel-Lucent 8642 Flexible Routing Controller. It also discusses how Alcatel-Lucent's professional services help service providers with solutions like analyzing business cases and providing sales and marketing support. Finally, it provides an example of a tier 1 service provider that implemented a hosted IP contact center solution across three continents using Alcatel-Lucent's managed customer interaction solution.
CIBER provides outsourcing services for IT functions to help companies reduce costs, focus on innovation, and gain access to world-class capabilities. CIBER has experience in application development, infrastructure management, and can deliver services through onsite, offshore, and global centers. Outsourcing to CIBER provides flexibility, quality service, and cost savings through proven processes and experienced staff.
Adam Eaton, Director at Equinix - Creating the right application architecture...Global Business Events
This document discusses creating the right application architecture for businesses. It notes that both business leaders and end users expect rich, fast, reliable application services that can be accessed anytime from anywhere. Application performance is critical, as poor performance can decrease user satisfaction, adoption, revenue and market share. Network traffic is exploding due to growing use of mobile devices, with users constantly connected through multiple devices. The document advocates designing application architectures that can meet these challenges and user expectations.
A business case I developed for BroadSoft, to support their prospects' investment decision for Hosted Unified Communications.
This executive-level report demonstrates the business case for investing in Hosted UC services to serve the SMB market. The case proved pivotal in helping numerous service providers understand the emerging opportunity and add UC to their service offer.
The document discusses prioritization in custom design services at NCR Corporation. It outlines challenges with multiple stakeholders, competing managers, and inflexible systems. It then presents a project prioritization model that scores projects based on criteria like market size, strategic fit, risk, and rewards. Finally, it discusses keeping the prioritization process simple through focusing on key projects, people/skills, and testing criteria.
Nilfisk-Advance, a Danish cleaning equipment manufacturer operating globally, wanted to upgrade its outdated communications systems to reduce costs and promote smarter teamwork. It chose a unified communications solution from Siemens Enterprise Communications delivered as a managed service. This is providing state-of-the-art voice and collaboration tools through a single agreement and service level, while avoiding large upfront investments. The benefits include cheaper calls, improved global collaboration through videoconferencing, and faster project work, helping Nilfisk-Advance meet its goal of reducing travel costs by 12% annually.
The ROI of Application Performance Management Build a Business Case for Your ...XO Communications
This document discusses the ROI and business value of application performance management (APM) solutions. It provides 10 scenarios where APM can provide quantifiable benefits, including:
1) Improving production and preserving revenue by reducing downtime of critical applications. An example shows a retail chain saving $52k per outage by reducing credit card outage duration by 40%.
2) Optimizing bandwidth expenditures by right-sizing bandwidth needs based on real network usage data. An example shows a company saving $99k annually by avoiding over-provisioning bandwidth for a VoIP rollout.
3) Eliminating redundant tools and equipment by replacing needs for devices like protocol analyzers and CSU/DSUs, saving on equipment costs.
Dan Livingstone provides bid management, technical authoring, and graphic design services. He has over 15 years of experience in these fields. His skills include excellent communication, adapting to different business environments, prioritizing work to meet deadlines, and being highly computer literate. He holds a BA in Multimedia & Sonic Art and has secured multi-million pound contracts for organizations across various industries.
1) Richardson Eyres helped Mourant successfully move its complex blade server and storage infrastructure to a new data center within a fixed timeframe without any major issues.
2) Richardson Eyres designed, integrated, and provided training for a cost effective VMware compatible HP P4000 SAN for Molton Brown, significantly increasing storage capacity and scalability.
3) Richardson Eyres provided two identical enterprise class infrastructures for Plastic Logic's manufacturing plant and datacenter, including HP SANs and tape libraries, ensuring business continuity through replication.
Adaptation Of Innovation Models To Emerging MarketsMoonSoup, Inc.
The document discusses several models of innovation and their adaptation to emerging markets:
1) The push model involves top-down research and production that is standardized globally, while allowing for some local variation. The pull model focuses on bottom-up innovations that respond to local needs.
2) The coupling model creates a feedback loop between push and pull strategies, allowing for customized solutions through experimentation.
3) The parallel lines model takes advantage of integrated upstream suppliers and downstream customers to improve costs and service globally.
4) The polycentric model relies on flexible global networks and system integration to tap resources and respond rapidly to new opportunities.
This document outlines the process for ordering banners and flyers. It provides details on sizes, materials, pricing, design timelines, and workflows. For banners, it describes the available sizes (8x8, 8x6, 8x3) and materials (paper, vinyl). Pricing is provided based on department type. The design and production process is broken down step-by-step, including timelines for design, proofing, printing, and installation. Flyer details include types (color, B&W, paper options), standard sizes, and per piece pricing by department.
The document summarizes the services provided by Semiconductor Outsource Management Company (SOMC), which supports semiconductor companies that subcontract work in Asia by providing on-the-ground management of their subcontractors. SOMC was founded to provide smaller companies with experienced management of their Asian suppliers at an affordable cost. Key services include day-to-day factory management, performance improvement initiatives, and sourcing and project management. SOMC aims to ensure proactive management of subcontractors through their physical presence in Asian factories.
1) The document discusses how banks are investing heavily in information technologies and telecommunications to provide more sophisticated services to clients through increased mobility and internet banking.
2) It highlights how HSBC is investing in videoconferencing and mobile technologies to improve collaboration and efficiency.
3) Michael Page is outsourcing its infrastructure and expanding use of collaboration technologies like Cisco to improve communications.
1) The document discusses how banks are investing heavily in information technologies and telecommunications to provide more sophisticated services to clients through increased mobility and internet banking.
2) It highlights how HSBC is investing in videoconferencing and mobile technologies to improve collaboration and efficiency.
3) Michael Page is outsourcing its infrastructure and expanding use of collaboration technologies like Cisco to improve communications.
Banca d'Alba upgraded its Cisco Unified Communications Manager platform to improve internal communications and introduce video conferencing capabilities to reduce travel. It deployed Cisco Jabber on desktops which provided a unified workspace for collaboration through presence, instant messaging, and other tools. When it acquired another bank, Cisco Jabber allowed it to quickly integrate the new users onto its network at lower cost than other solutions. It has also used the Jabber SDK to build custom applications to further improve collaboration and support across its distributed organization.
This document discusses the value and necessity of technical publications in the banking, financial services, and insurance industries. It notes that these industries require documentation for complex applications, processes, products, compliance, and training. Outsourcing technical documentation can help cut costs while ensuring quality. TWB is presented as a leader in technical documentation outsourcing with experience serving major clients through concise, accurate documentation of processes and products.
CIBER Managed Services GmbH built a dynamic Cloud Infrastructure for SAP landscapes, based on a combination of IBM server, storage, database, and system management software. The new storage infrastructure, which consists of the IBM XIV Storage System and IBM SAN Volume Controller, offers individual service classes to suit different customer needs, maximizing operational efficiency and minimizing expenses. The SAP application landscapes run on both IBM Power Systems servers and IBM System x Blade Server technologies.
Visit http://bit.ly/KWh5Dx to 'Follow' the official Twitter handle of IBM India Smarter Computing.
This document discusses examples of successful Indian companies and their business practices. It summarizes speeches from the chairman of SBI Bank about their "Project Parivartan" transformation initiative in response to new competition. It also discusses the effective operations of Mumbai's dabbawala food delivery network with near-perfect performance and customer satisfaction. Finally, it outlines Infosys' growth from a small startup to a global IT leader, and how they develop future leaders through specialized training programs.
Contact Center Conference Romania May 2004Luis Filipe
The document discusses a managed contact center solution from Alcatel-Lucent for service providers. It provides an overview of the solution, including the key products involved like the Genesys contact center suite and Alcatel-Lucent 8642 Flexible Routing Controller. It also discusses how Alcatel-Lucent's professional services help service providers with solutions like analyzing business cases and providing sales and marketing support. Finally, it provides an example of a tier 1 service provider that implemented a hosted IP contact center solution across three continents using Alcatel-Lucent's managed customer interaction solution.
CIBER provides outsourcing services for IT functions to help companies reduce costs, focus on innovation, and gain access to world-class capabilities. CIBER has experience in application development, infrastructure management, and can deliver services through onsite, offshore, and global centers. Outsourcing to CIBER provides flexibility, quality service, and cost savings through proven processes and experienced staff.
Adam Eaton, Director at Equinix - Creating the right application architecture...Global Business Events
This document discusses creating the right application architecture for businesses. It notes that both business leaders and end users expect rich, fast, reliable application services that can be accessed anytime from anywhere. Application performance is critical, as poor performance can decrease user satisfaction, adoption, revenue and market share. Network traffic is exploding due to growing use of mobile devices, with users constantly connected through multiple devices. The document advocates designing application architectures that can meet these challenges and user expectations.
A business case I developed for BroadSoft, to support their prospects' investment decision for Hosted Unified Communications.
This executive-level report demonstrates the business case for investing in Hosted UC services to serve the SMB market. The case proved pivotal in helping numerous service providers understand the emerging opportunity and add UC to their service offer.
The document discusses prioritization in custom design services at NCR Corporation. It outlines challenges with multiple stakeholders, competing managers, and inflexible systems. It then presents a project prioritization model that scores projects based on criteria like market size, strategic fit, risk, and rewards. Finally, it discusses keeping the prioritization process simple through focusing on key projects, people/skills, and testing criteria.
Nilfisk-Advance, a Danish cleaning equipment manufacturer operating globally, wanted to upgrade its outdated communications systems to reduce costs and promote smarter teamwork. It chose a unified communications solution from Siemens Enterprise Communications delivered as a managed service. This is providing state-of-the-art voice and collaboration tools through a single agreement and service level, while avoiding large upfront investments. The benefits include cheaper calls, improved global collaboration through videoconferencing, and faster project work, helping Nilfisk-Advance meet its goal of reducing travel costs by 12% annually.
The ROI of Application Performance Management Build a Business Case for Your ...XO Communications
This document discusses the ROI and business value of application performance management (APM) solutions. It provides 10 scenarios where APM can provide quantifiable benefits, including:
1) Improving production and preserving revenue by reducing downtime of critical applications. An example shows a retail chain saving $52k per outage by reducing credit card outage duration by 40%.
2) Optimizing bandwidth expenditures by right-sizing bandwidth needs based on real network usage data. An example shows a company saving $99k annually by avoiding over-provisioning bandwidth for a VoIP rollout.
3) Eliminating redundant tools and equipment by replacing needs for devices like protocol analyzers and CSU/DSUs, saving on equipment costs.
Dan Livingstone provides bid management, technical authoring, and graphic design services. He has over 15 years of experience in these fields. His skills include excellent communication, adapting to different business environments, prioritizing work to meet deadlines, and being highly computer literate. He holds a BA in Multimedia & Sonic Art and has secured multi-million pound contracts for organizations across various industries.
1) Richardson Eyres helped Mourant successfully move its complex blade server and storage infrastructure to a new data center within a fixed timeframe without any major issues.
2) Richardson Eyres designed, integrated, and provided training for a cost effective VMware compatible HP P4000 SAN for Molton Brown, significantly increasing storage capacity and scalability.
3) Richardson Eyres provided two identical enterprise class infrastructures for Plastic Logic's manufacturing plant and datacenter, including HP SANs and tape libraries, ensuring business continuity through replication.
Adaptation Of Innovation Models To Emerging MarketsMoonSoup, Inc.
The document discusses several models of innovation and their adaptation to emerging markets:
1) The push model involves top-down research and production that is standardized globally, while allowing for some local variation. The pull model focuses on bottom-up innovations that respond to local needs.
2) The coupling model creates a feedback loop between push and pull strategies, allowing for customized solutions through experimentation.
3) The parallel lines model takes advantage of integrated upstream suppliers and downstream customers to improve costs and service globally.
4) The polycentric model relies on flexible global networks and system integration to tap resources and respond rapidly to new opportunities.
This document outlines the process for ordering banners and flyers. It provides details on sizes, materials, pricing, design timelines, and workflows. For banners, it describes the available sizes (8x8, 8x6, 8x3) and materials (paper, vinyl). Pricing is provided based on department type. The design and production process is broken down step-by-step, including timelines for design, proofing, printing, and installation. Flyer details include types (color, B&W, paper options), standard sizes, and per piece pricing by department.
The document summarizes the services provided by Semiconductor Outsource Management Company (SOMC), which supports semiconductor companies that subcontract work in Asia by providing on-the-ground management of their subcontractors. SOMC was founded to provide smaller companies with experienced management of their Asian suppliers at an affordable cost. Key services include day-to-day factory management, performance improvement initiatives, and sourcing and project management. SOMC aims to ensure proactive management of subcontractors through their physical presence in Asian factories.
1) The document discusses how banks are investing heavily in information technologies and telecommunications to provide more sophisticated services to clients through increased mobility and internet banking.
2) It highlights how HSBC is investing in videoconferencing and mobile technologies to improve collaboration and efficiency.
3) Michael Page is outsourcing its infrastructure and expanding use of collaboration technologies like Cisco to improve communications.
1) The document discusses how banks are investing heavily in information technologies and telecommunications to provide more sophisticated services to clients through increased mobility and internet banking.
2) It highlights how HSBC is investing in videoconferencing and mobile technologies to improve collaboration and efficiency.
3) Michael Page is outsourcing its infrastructure and expanding use of collaboration technologies like Cisco to improve communications.
Banca d'Alba upgraded its Cisco Unified Communications Manager platform to improve internal communications and introduce video conferencing capabilities to reduce travel. It deployed Cisco Jabber on desktops which provided a unified workspace for collaboration through presence, instant messaging, and other tools. When it acquired another bank, Cisco Jabber allowed it to quickly integrate the new users onto its network at lower cost than other solutions. It has also used the Jabber SDK to build custom applications to further improve collaboration and support across its distributed organization.
This document discusses the value and necessity of technical publications in the banking, financial services, and insurance industries. It notes that these industries require documentation for complex applications, processes, products, compliance, and training. Outsourcing technical documentation can help cut costs while ensuring quality. TWB is presented as a leader in technical documentation outsourcing with experience serving major clients through concise, accurate documentation of processes and products.
DNB Finans Puts Car Lease Customers in the Driver's Seat with Online Business Intelligence from Actuate. BIRT-based BI reporting solution gives business customers unique insight into their car-related costs – from fuel consumption to CO2 emissions – proving a powerful differentiator.
Business case KBC (www.bmcons.com - time-driven activity-based costing, profi...B&M Consulting
KBC, a large Belgian bank, wanted to improve its insights into costs related to its bancassurance business. It had previously used an Activity-Based Costing model but found it too complex and not providing necessary management insights. B&M Consulting implemented a Time-Driven Activity-Based Costing model to help KBC better understand its costs across different customer, product, and activity dimensions. This provided KBC with the data needed to determine fair pricing, identify cost-saving automation opportunities, and make strategic decisions based on reliable cost data.
Due to dissatisfaction with customer service, analysts’ surveys advise that over a third of global retail banking customers moved providers in 2011. Losing this segment of customers reduces the opportunity to sell more financial products at the branch, negatively impacting profitability and growth. For more details: www.nafcu.org/ncr
The document discusses the value of technical publications in the banking, financial services, and insurance (BFSI) industry. It notes that technical publications are essential for BFSI companies to provide quality deliverables and training to clients. It also discusses challenges such as documenting complex banking processes and outlines how TWB provides comprehensive documentation solutions to address these challenges. TWB has helped BFSI companies meet mergers and acquisitions goals through process documentation and program management expertise.
Thinking Out-of-the-Box: A Case Study of Bank of Sohar Infosys Finacle
Bank Sohar faced challenges in implementing its core banking solution on an expedited timeline before its official launch. It utilized Finacle's Bank-in-a-Box framework, which provided a pre-configured banking system based on proven practices. Careful planning allowed parallel training and process definition. The solution went live within 56 days, successfully meeting the bank's aggressive deadline and allowing it to achieve its growth objectives through innovative products and services enabled by technology.
This document summarizes trends in bank branch design and development. Key points include:
- Branch sizes are shrinking to around 4,000 sq ft on average due to real estate costs and demand for smaller formats.
- Competition from credit unions and non-bank financial companies is increasing.
- Branches are focusing more on the customer experience through amenities like coffee shops and play areas for kids.
- Automation is reducing the need for teller space, allowing branches to prioritize sales and services.
IT Mega Projects in Banking - Cases and TemplatesFrank Schwab
All banks face similar challenges when undergoing a core banking transformation, including legacy systems over 15 years old, functional gaps, inconsistent data, and limited scalability. There is still a high failure rate of around 50% for these transformations. Case studies of failed transformations provide lessons - one wrong choice like technical infrastructure can lead to failure, as was the case for Oracle FlexCube at Allied Irish Bank. Underestimating requirements, complexities, and changes in scope can also cause costs to double and timelines to extend, as seen with SAP at Commonwealth Bank of Australia. Successful transformations demonstrate best practices like phased implementations, model bank approaches, minimum customization, and ensuring replacement is seen as a business priority.
Agile FINANCIAL TIMES November 2009
CUSTOMER SPOTLIGHT - Reliance Mutual Fund
Business Intelligence in BFSI - by Sanjay Mehta, CEO, MAIA Intelligence P. Ltd.
SOLUTION SPOTLIGHT - 1KEY Agile BI Suite
ABN AMRO implemented an integrated multi-channel marketing project to better target its large customer base and prioritize communications. It built a data warehouse containing information on 5.2 million customers to have a single customer view across all channels. It selected the smartCAMPAIGNER solution from smartFOCUS to automate its growing number of marketing campaigns and address weaknesses in targeting, campaign management and prioritization. Initial results showed most repetitive campaigns were automated and operating effectively.
Sarat Varanasi is a senior-level technology executive in IT services and consulting. Over his career he has [1] generated millions in new annual revenues and long-term revenue streams, [2] negotiated large deals and standardized processes to reduce costs and improve efficiencies, and [3] consistently improved profitability, customer satisfaction, and performance. He has revolutionized business processes, delivery processes, and leadership competencies to expand business and drive growth.
The document summarizes a case study of Newgen implementing a distributed capture and business process management solution for one of the largest banks in the world. The bank wanted to enhance operational efficiency and manage rapid growth. Newgen's solution involves scanning documents at branches, centralized processing using OmniScan, OmniDocs and OmniFlow, and a cheque truncation system. Key benefits included reduced processing time, improved customer satisfaction and reduced costs.
This document discusses Cisco's "one bank, one architecture" solution for financial services companies. It addresses challenges such as increasing customer intimacy, minimizing risk, integrating applications, and reducing costs. The solution converges voice, data, wireless and video onto a single, secure network. This allows customers to transact anywhere anytime and gives employees a 360-degree view of customers. The goal is to improve customer service, security, and return on investment.
Vicinity Jobs’ data includes more than three million 2023 OJPs and thousands of skills. Most skills appear in less than 0.02% of job postings, so most postings rely on a small subset of commonly used terms, like teamwork.
Laura Adkins-Hackett, Economist, LMIC, and Sukriti Trehan, Data Scientist, LMIC, presented their research exploring trends in the skills listed in OJPs to develop a deeper understanding of in-demand skills. This research project uses pointwise mutual information and other methods to extract more information about common skills from the relationships between skills, occupations and regions.
Seminar: Gender Board Diversity through Ownership NetworksGRAPE
Seminar on gender diversity spillovers through ownership networks at FAME|GRAPE. Presenting novel research. Studies in economics and management using econometrics methods.
BONKMILLON Unleashes Its Bonkers Potential on Solana.pdfcoingabbar
Introducing BONKMILLON - The Most Bonkers Meme Coin Yet
Let's be real for a second – the world of meme coins can feel like a bit of a circus at times. Every other day, there's a new token promising to take you "to the moon" or offering some groundbreaking utility that'll change the game forever. But how many of them actually deliver on that hype?
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
1. Elemental Economics - Introduction to mining.pdfNeal Brewster
After this first you should: Understand the nature of mining; have an awareness of the industry’s boundaries, corporate structure and size; appreciation the complex motivations and objectives of the industries’ various participants; know how mineral reserves are defined and estimated, and how they evolve over time.
"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia."
Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments.
My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.
In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom.
Michael, LMIC Economist, presented findings that reveal a weakened relationship between labour market tightness and job quality indicators following the pandemic. Labour market tightness coincided with growth in real wages for only a portion of workers: those in low-wage jobs requiring little education. Several factors—including labour market composition, worker and employer behaviour, and labour market practices—have contributed to the absence of worker benefits. These will be investigated further in future work.
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...Donc Test
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby, Hodge, Verified Chapters 1 - 13, Complete Newest Version Solution Manual For Financial Accounting, 8th Canadian Edition by Libby, Hodge, Verified Chapters 1 - 13, Complete Newest Version Solution Manual For Financial Accounting 8th Canadian Edition Pdf Chapters Download Stuvia Solution Manual For Financial Accounting 8th Canadian Edition Ebook Download Stuvia Solution Manual For Financial Accounting 8th Canadian Edition Pdf Solution Manual For Financial Accounting 8th Canadian Edition Pdf Download Stuvia Financial Accounting 8th Canadian Edition Pdf Chapters Download Stuvia Financial Accounting 8th Canadian Edition Ebook Download Stuvia Financial Accounting 8th Canadian Edition Pdf Financial Accounting 8th Canadian Edition Pdf Download Stuvia
The Rise of Generative AI in Finance: Reshaping the Industry with Synthetic DataChampak Jhagmag
In this presentation, we will explore the rise of generative AI in finance and its potential to reshape the industry. We will discuss how generative AI can be used to develop new products, combat fraud, and revolutionize risk management. Finally, we will address some of the ethical considerations and challenges associated with this powerful technology.
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
1. High Performance
Branch Design
Winter White Paper January 2009
VRA architects
retail planning, architecture, development consulting, project management
Center for Financial Innovation 2.0
In this White Paper:
account, or take a loan
In 2002, VRA architects, in
application. VRA has continued to re-
concert with the GRFI dis-
• What’s new at the
fine its dialogue banking
tribution planning consul-
Center for Financial
The branch includes a concepts and recently com-
tancy developed the Center
Innovation business resource center, a pleted renovation of the
for Financial Innovation, or
consumer coin counter, a CFFI to incorporate areas
CFFI, as a real-world labo-
• New client case living room style waiting of improvement realized
ratory to test dialogue
studies and experi- area with electronic mer- over the last 5 years. The
banking concepts and rela-
ence with dialogue chandising where current current CFFI design in-
tionship building elements
baking concepts promotions and the brand cludes remote teller drive
in the branch environment.
is reinforced over LCD ups that allow the MB Fi-
screens. nancial Bank’s Personal
In 2003, VRA brought in
Bankers to service the
MB Financial Bank to oper-
VRA’s clients from around drive up customer, simulta-
ate the CFFI, and the new
the country visited the neously with the lobby
branch design was suc-
center and began to adopt without increasing the
cessful in reducing the
these ideas for their own number of staff required to
cost of branch operation
branches, utilizing VRA operate the branch.
by allowing the bank to
architects to help them
operate with 2 to 3 fewer
design, construct and pro- The electronic merchandis-
employees, in comparison
ject manage new branch ing, cash recycling and
to a traditional branch,
development. other equipment has also
while continuing to deliver
been upgraded to take
excellent service. This has
VRA has worked with many advantage of improve-
been achieved through the
clients such as Rabobank ments in this technology.
use of ATM’s, teller cash
in California, Continental
Center for Financial Innovation 2.0. recyclers, and a universal
Bank in Pennsylvania, The CFFI continues to be
operating environment
Franklin Savings Bank in available to financial insti-
where every employee can
New Hampshire and Xceed tutions interested in under-
spend time with the con-
Winter White Paper Financial Federal Credit standing the nuts and
sumer to understand their
Union with a nation-wide bolts issues in implement-
needs as well as do a cash
rollout of these concepts. ing the new automation
transaction, open a new
Center for Financial 1
Innovation 2.0
Attributes of High Performing Branch Systems
Attributes of High 1
Performing Branch
Systems
♦ ♦ ♦
Branch distribution The branch size and Employee incentive
Location, market 2 determined by market configuration is deter- programs must be
and size consid-
potential and product mined by market po- developed to encour-
erations for the
demand fit with the tential and modular age profitable banking
branch.
financial institution’s standard elements. relationships & stake
core strengths in holder responsibility.
Continental Bank, 3
♦ Consistent branding,
product and service.
Building New
♦ Understand the value
use of technology, and
Traditions
♦ The best sites within uniform excellent of existing branches
Xceed Financial 3 the best markets are customer experience and redesign them to
Building, Branching
selected and priori- reinforces the branch meet upside potential
and Re-Branding
tized for development. identity and cross and increase effi-
Optimizing Branch 4
selling performance. ciency.
Investment
2. High Performance Branch Design Page 2
Location, Market and Size Considerations for the Branch
Retail bank usage is driven by convenience and visibility of location and the draw of
consumers to that location by the environment around it. Common site selection mis-
takes such as choosing a great site in a poor market, or conversely a poor site in an
excellent market can be equally disastrous to the bank’s bottom line.
Retail bank profitability is achieved by matching product and service offering to the mar-
ket demand. A bank that traditionally offered products to entice savers in a mature
market area would need to reorient it’s product mix and employee sales training for a
branch in a new green field suburban area where demand for loans was prevalent.
For those with the ability to build de novo branches the bank might select markets that
match it’s existing highest performing branches, with confidence that it’s experience ,
expertise and product mix are one of the keys to profitability.
New Altura branch in
California
Market demand or potential can change due to competition, or changes to consumer
draw factors around the branch i.e. the Wal-Mart next to the branch closed and relocated
to a new site.
Size of a retail branch should be driven by understanding the market potential. For ex-
The difference ample many smaller 1,000 S.F. or less supermarket or in line storefront branches lo-
between a good cated in high potential markets never get beyond $10– $15 million in deposits because
site and poor they are to small to comfortably and adequately service the market demand. Further-
more, the overcrowded or transaction oriented environment is not conducive to rela-
site for a
tionship sales. That said, most market’s today can be adequately served by branches of
branch bank can
2,000 to 3,000 S.F.
be measured in
less than 100 To achieve the new streamlined efficient branch teller cash recyclers, self service termi-
nals and full function ATM’s allow the service level to stretch beyond the traditional foot-
yards.-George
print limitations.
R. Frerichs
VRA utilizes and recommends the GRFI market assessment system when planning for
High Performing Branch distribution. The GRFI Model incorporates competition, demo-
graphic, site and market data to select sites, evaluate potential of existing locations and
prioritize and accelerate profitability for branch distribution development.
Center for Financial Innovation 2.0.
New Continental Bank branch in New Xceed Financial dialogue banking branch in El Segundo California
Pennsylvania.
3. Winter White Paper Page 3
Continental Bank, Building New Traditions
Continental Bank finds includes remote video tellers
banked marketplace.
success by combining history and drive up ATMs.
The exterior design uses
and their traditional brand Electronic Merchandising
standing seam roofs,
linked to new design Systems in the Universal
limestone and brick façade in
concepts. Banking Pods and waiting
concert with large areas of
areas engage the customer
glass to create a 2,500 S. F.
Continental Bank came to while queuing or waiting.
branch that appears to
VRA and GRFI to select new be much larger than its size
high-performing branch Continental also imple-
and dominate the urban
locations and develop an mented custom interactive
corners and shopping center Universal relationship banker
efficient branch model that it coin-counting systems that
out-parcels where the new pods at the Continental
could roll out quickly in ma- have touch-screen presenta-
branches are located. Branches.
ture and green field market tions to attract children and
areas. The design brief in- adults, and a small business
The interior design
cluded investment and small center to create a space for
incorporates universal
business banking focus areas local entrepreneurs to gather,
dialogue banking stations
to be developed within each and a meeting environment
with remote teller units to
branch and enhance cross for its small business cus-
serve the drive up while
selling. tomers.
simultaneously working with
lobby customers. This allows
VRA developed exterior and The new branches were lo-
the bank to operate with
interior design concepts that cated in Blue Bell, Limerick,
fewer employees in the new
incorporated Continental King Of Prussia and West
branch initially and in the
Bank’s colonial heritage and Norriton, PA and have been
future.
brand while employing the very successful in quickly and Self service touch screen coin
latest dialogue banking economically expanding Con-
With their new remote tube counter.
concepts and self-service tinental’s deposit and cus-
teller units, each facility has a
concepts to compete tomer base.
2 to 3 lane drive-up that
successfully in a heavily
Xceed Financial Xceed Financial
Building, Branching and Re-Branding for Success was able to develop
new and reconfigured
acquired, the existing
Xceed Financial Federal The new facility template in- branches in as little as
branches were renovated to
Credit Union’s goals were to cludes sit-down and stand-up
six months in
develop the new brand image
expand its existing branch universal sales and transaction
California, New York,
and realize the productivity
distribution through develop- pods with teller cash recyclers,
and Texas by utilizing
and efficiency gains of the
ment of new branches and as well as full-service safe
VRA’s Project
new dialogue banking con-
mergers. deposit boxes and coin-
cepts. counters and ATM’s to handle Management Team.
GRFI developed a distribution convenience transactions. The
Typical branch size is de-
strategy to vet merger candi- branch environment facilitates
pendent upon the real estate
dates, identify upside poten- member interaction with staff
available and market poten-
tial in existing branches and and cross selling via electronic
tial, and range from 1,900
identify high-performing new merchandised waiting areas
S.F. to 3,000 S.F.
branch locations. that include a coffee bar and
large club chairs that encour-
The first re-configured
VRA worked with the credit age the member to dwell in
branches were completed in
union to design new the space.
the spring of 2008, and were
branches & improve the prof-
immediately successful; al-
itably of existing branches by Xceed utilized VRA to provide
lowing the credit union to
utilizing dialogue banking zoning, site planning, lease
test its sales compensation
concepts that increase mem- review, retail design and con- New Xceed Financial branch in
and new operating models so
ber contact and improve ser- struction documents for all the Lewisville, Texas
that the credit union could be
vice, transaction and sales facilities. Local contractors
ready to roll out the concepts
efficiency. were used in each market
to De Novo branches and while VRA provided coordi-
merged credit union loca-
The Pilot Branch designs in- nated and centralized project
tions.
clude Wealth Management management services to keep
and Business Banking areas the projects moving on time
VRA’s designs use a new,
to support the credit union’s and within budget.
vibrant color palette that The new branches have been
expansion into these product
reinforces the Xceed brand well received by members and
categories.
and helps to differentiate the credit union’s operating
Xceed from the competition. efficiency and growth in tar-
While the new branch loca-
New Xceed Financial branch in
geted product categories has
tions were being selected and
El Segundo, Califonia
4. VRA architects provides turnkey design/project
management services to clients throughout the United
States, Canada and Latin America, specializing in retail
banking facilities. To plan and implement facility ex-
pansion and improvement we offer the following turn-
key solutions:
Site survey zoning and Due diligence services
Site selection and market potential assessment
Architecture, engineering and interior design
Project and Construction management
Branding, Merchandising and fixture design
Internet based electronic merchandising and
Custom fixture systems
VRA architects
Our principals and associates have been involved in
facility planning, design and development since 1985,
Contact: Brian Reno– Principal
and we have worked with more than 300 clients as both
1018 Busse Highway
prime and associate consultants on over 680 facilities
Park Ridge,
Illinois worldwide.
Phone: 847-993-0200 x 125
Our designs facilitate dialogue between the consumer
Fax: 847-993-0201
and the banker, and at the same time, our designs make
E-mail: brianreno@vraarchitects .com
the retail and commercial transaction more efficient,
and make it less costly to deliver excellent service.
On the web @ vraarchitects.com
Optimizing Branch Investment
GRFI’s Modeling, in conjunction with
Average Untapped Upside Potential
Current Challenge
Experience has confirmed that on average the VRA Facility audits, allows us to
Due to the recent turbulent financial
any system with 10 or more facilities has determine aggregate market potential
situation, a significant number of branch
an upside profit potential of at least 20%. by product, on both a dollar and index
distribution systems will change owner-
During a period of tight margins these basis. This procedure allows the finan-
ship in the coming months.
opportunities are beneficial in achieving cial institution to establish realistic
higher levels of profit at virtually no market share goals and objectives for
Achieving Optimum Returns on Your
additional costs. each trade area-site or facility evaluated
Branch Investments
and Understand the cost associated
Many of the acquiring organizations do
In larger systems of more than 20 units, with implementing the program.
not have the capabilities to audit and/or
we often find trade areas with untapped
process the market/site information that
potential in the 40% range. Larger sys- Financial Impact of New Branch Op-
should be developed for these acquisi-
tems see combined profit increases in the erations
tions quickly.
With business potential data in hand,
25 -- 30% range.
GRFI conducts a breakeven, payback
Understanding and acting upon current
and capital recoup analysis as de-
Prioritize Development Opportunities
market-site and facility audit information
With the projected revenues from one or scribed below to simulate future branch
is paramount to achieving an optimum
more potential sites, optimum develop- operations and forecast revenues for
return on recent and considered acquisi-
ment strategies may be implemented to the facility. Comparing refurbishing
tions.
maximize and prioritize profit potential. and operating expenses against newly
projected revenues allows us to develop
Determining Branch Potential
revised operating strategies that have
For more than thirty-five (35) years The
How is the Additional Potential
realistic and manageable timelines and
Frerichs Group has helped clients Identified?
resources.
achieve optimum branch and service- GRFI’s Regression Modeling identifies
related potential. specific untapped product-service poten-
tial that could be realized through the
For more information contact:
These objectives have been achieved upgrading of facilities coupled with new
George Frerichs or Kathy Frerichs at :
through a combination of Mathematical technology, operating models, and re-
GRFI LTD
Modeling and Architectural on-site facil- newed sales efforts and/or marketing
400 E. Randolph Street
ity audits. Now, as in the past, we assist programs
Suite 700, Chicago, IL 60601
clients in their efforts to extract opti-
312-856-1444
mum dollar potential from their branch
Fax 312-856-1444
systems.