The document discusses BBITS Consulting and the services they provide to help technology teams bridge the gap to business initiatives. BBITS Consulting offers consulting, training, and delivery services to upskill domain experts into business advisors through hands-on workshops. This helps teams build repositories of reusable business models and domain knowledge to accelerate business projects. Case studies show how BBITS Consulting has helped insurance, financial services, and securities companies streamline products and launch new offerings faster through upstream consulting work.

1. Bridging
the
gap
from
technology
to
upstream
business
ini6a6ves
–
solu6ons
for
IT
&
ITES
providers
Professional
service
firms
Global
in-­‐house
centers
Corporates

2. Contents
What
does
BBITS
Consul6ng
do?
Case
studies
of
value
added
to
companies
Bridging
the
Technology
to
Business
ini6a6ves
gap
The
cri6cal
capabili6es
for
successful
bridging
What
do
you
get
from
a
BBITS
consul6ng
engagement?
How
to
engage
BBITS
Consul6ng
People
in
BBITS
Consul6ng
©BBITS
Consul.ng.
All
rights
reserved
2

3. What
does
BBITS
Consul6ng
do?
BBITS
Consul.ng
offers
consul.ng,
training
and
delivery
services
to
up-­‐skill
your
team
of
domain
experts
&
SMEs
into
business
advisors
and
consultants.
In
the
process,
your
teams
use
the
BBITS
method
to
build
a
repository
of
reusable
business
models
and
where
required,
ver.cal
domain
intensive
IP.
These
new
skills
and
assets
help
you
move
upstream
from
technology
and
accelerate
business
project
implementa.on
BBITS
Consul.ng,
Training,
Review,
Support
for
deliverables
Hands-­‐on
workshops
On
relevant
subdomains
Producing
relevant
models
and
ar.facts
that
are
immediately
usable
and
an
addi.on
to
domain
knowledge
Exis.ng
SME,
repository
Business
analyst,
Industry
expert
Effec.ve
consultant,
Advisor
to
business
For
the
organisa.on
–
cross
trained
SMEs,
domain
knowledge
repository
with
reusable
business
models,
standardised
consul.ng
method,
tangible
move
up
the
value
chain,
founda.on
for
crea.ng
domain
intensive
IP
to
accelerate
business
projects
©BBITS
Consul.ng.
All
rights
reserved
3

4. Insurance
Package
selec6on
–
building
a
consul6ng
image
v Situa6on:
A
leading
Insurance
company
based
in
Europe
was
expanding
to
an
Asian
country.
The
company
wanted
an
analysis
&
recommenda.on
among
3
available
core
products
for
implementa.on
in
the
new
country.
v The
implemented
solu6on:
Two
business
consultants
and
a
technical
architect
spent
two
months
in
understanding
the
business
plan
for
the
new
country
along
with
projected
growth
in
volumes,
channel
expansion
and
market
reach.
The
consultants
also
worked
with
the
business
stakeholders
to
model
25
business
processes
for
the
en.re
business
using
the
BBITS
method.
Each
of
the
alterna.ve
products
was
then
evaluated
for
func.onal
fit,
flexibility,
ease
of
implementa.on
and
technical
architecture
scalability.
An
objec.ve
evalua.on
and
recommenda.on
backed
by
references
and
local
implementa.on
experience
was
made
to
the
customer.
v Value
for
all:
The
customer
was
able
to
make
an
informed
and
high
quality
decision.
The
service
provider
was
also
able
to
work
on
es.mates
for
downstream
implementa.on
and
customiza.on
on
a
stronger
founda.on
since
the
‘upstream’
work
provided
clear
visibility.
The
image
and
brand
of
the
service
provider
was
also
strengthened
as
a
company
with
‘deep
domain
knowledge’
and
‘strong
consul6ng
methods’
on
par
with
the
best
consul.ng
providers
in
the
world.
©BBITS
Consul.ng.
All
rights
reserved
4

5. Ra6onalising
Insurance
products
-­‐
upstream
consul6ng
v Situa6on:
A
leading
financial
services
company
based
in
North
America
had
grown
rapidly
through
acquisi.ons.
As
a
result,
there
was
significant
overlap
in
some
of
the
products
it
offered
to
customers
in
terms
of
features.
The
company
wanted
to
simplify
and
streamline
the
products
it
offered
to
the
market.
v The
implemented
solu6on:
A
business
consultant
spent
3
months
in
modeling
the
business
processes
using
the
BBITS
method.
He
also
analyzed
each
of
the
products
in
terms
of
their
features
and
lifecycle.
By
mapping
the
processes
and
the
product
features
and
lifecycle,
the
consultant
made
recommenda.ons
on
products
to
be
retained,
discarded
or
changed.
v Value
for
all:
The
business
stakeholder
was
able
to
make
an
informed
and
high
quality
decision
and
communicate
the
business
requirements
clearly
to
IT.
The
recommenda.ons
resulted
in
significant
changes
to
a
core
system
implemented
by
a
leading
product
provider.
Since
the
upstream
consul.ng
work
was
done
by
the
service
provider,
the
IT
organiza.on
of
the
company
chose
the
service
provider
to
make
the
changes
instead
of
choosing
the
product
provider
who
implemented
the
product.
The
downstream
service
delivery
was
flawless.
The
upstream
consul.ng
and
downstream
delivery
resulted
in
a
new
customer
and
a
strong
rela6onship.
©BBITS
Consul.ng.
All
rights
reserved
5

6. Speeding
up
product
launch
v Situa6on:
A
leading
securi.es
services
company
based
in
the
USA
decided
to
launch
a
new
product
as
a
‘wrapped’
service
over
exis.ng
products.
Based
on
the
overall
need
expressed
by
the
business
stakeholders,
senior
IT
execu.ves
felt
that
the
product
launch
would
take
18
months
since
it
involved
‘significant
changes’
to
a
‘core
legacy
system’.
Business
expecta.ons
were
accordingly
set
for
a
18
month
project.
v The
implemented
solu6on:
A
team
of
3
business
consultants
spent
3
months
in
iden.fying
and
modeling
the
business
processes.
In
the
process,
the
consultants
were
able
to
iden.fy
the
most
complex
and
high
impact
processing
requirements,
evaluated
alterna.ve
solu.ons,
clarified
and
proposed
simple
and
effec.ve
solu.ons.
The
business
requirements
were
analyzed
and
documented
clearly
using
the
BBITS
method
along
with
associated
business
logic
&
policy
constraints
.
v Value
for
all:
As
a
result
of
high
quality
upstream
work
and
the
clarity
of
business
requirements,
.me
spent
by
the
business
consultants
in
‘clarifying
business
requirements’
to
the
technology
team
was
reduced
significantly.
The
business
choices
made
upstream
also
enabled
the
technology
team
to
iden.fy
new
so^ware
components
to
be
built
instead
of
changing
the
legacy
system.
As
a
result
of
clear
thinking
about
the
architecture
of
applica6ons,
product
was
launched
in
11
months.
©BBITS
Consul.ng.
All
rights
reserved
6

7. Bridging
the
gap
from
technology
to
business
ini6a6ves
IT
service
provider’s
work
1.
IT
Business
architecture
Ini.a.ve
2.
Project
The
big
GAP
Management
Of
3.
Delivery
and
sponsor
Technology
Quality
projects
For
One
or
more
RFP
technology
projects
While
there
are
proven
technology
service
capabili.es
that
are
world-­‐class,
very
few
firms
can
claim
to
work
upstream
as
true
consultants,
advisors
for
major
business
ini.a.ves
–
there
is
a
big
gap
that
needs
to
be
bridged
©BBITS
Consul.ng.
All
rights
reserved
7

8. What
lies
in
the
gap?
BUSINESS
PROJECT
ACTIVITIES
Business
need
analysis
Scoping
business
problem,
need
Analysing
impact
on
IT
service
opera.ons
provider’s
Evalua.ng
alternate
work
business
solu.ons
Jus.fying
business
case
1.
IT
Business
architecture
Ini.a.ve
2.
Project
Of
The
big
GAP
Management
sponsor
3.
Delivery
and
Technology
projects
Quality
For
Domain
Knowledge
One
or
more
&
effec.ve
RFP
technology
techniques
to
projects
analyse
domain
©BBITS
Consul.ng.
All
rights
reserved
8

9. Cri6cal
elements
and
skills
required
for
bridging
gap
80%
Contribu.on
to
20%
Contribu.on
to
effec.veness
effec.veness
Systema.c
Business
Opera.onal/
Method
of
Project
Domain
analysing
Ac.vi.es
Knowledge
domain
Effec.ve
consultant,
Advisor
to
business
Domain
knowledge
&
Systema.c
method
feed
off
each
other.
Domain
knowledge
requires
a
systema.c
method
to
communicate
exper.se
with
business
stakeholders
and
a
systema.c
method
is
required
to
acquire
domain
knowledge
-­‐
BBITS
is
focused
exclusively
on
this
synergy
!!
©BBITS
Consul.ng.
All
rights
reserved
9

10. What
do
you
get
from
a
BBITS
Consul6ng
engagement
Typical
dura.on
–
4
to
8/10
weeks
Exis.ng
skills
in
your
team
Exis.ng
methods,
techniques
• Consul.ng
&
Assessment
by
Steps
to
bridge
the
gap
BBITS
During
hands-­‐on
workshops
your
teams
work
on
relevant
industry
subdomains
• Training
producing
representa.ve
deliverables
by
BBITS
Deliverables
include
reusable
business
models,
reference
business
requirements,
rules
and
where
required
domain
intensive
IP
–
All
of
these
are
produced
by
your
team
under
the
guidance,
review
of
BBITS
Consul.ng
• Review,
quality
control
and
support
for
delivery
by
BBITS
All
services
use
the
BBITS
method;
this
method
was
developed
based
on
hands-­‐on
experience
across
the
world
and
used
successfully
in
mul.ple
high-­‐end
consul.ng
assignments
by
teams
trained
in
the
BBITS
method.
The
BBITS
method
analyses
complex
domain
areas
and
captures
the
knowledge
in
simple,
easy
to
use
models
and
ar.facts.
Can
be
used
for
both
learning
about
a
domain
as
well
as
for
easy
communica.on.
©BBITS
Consul.ng.
All
rights
reserved
10

11. How
to
engage
BBITS
Consul6ng
Ini.al
assessment
of
need;
ravi@bbitsconsul6ng.com;
+91
98490
04531
Iden.fica.on
of
representa.ve
set
of
SMEs,
domain
experts
Introductory
2-­‐hour
session
to
showcase
one
technique
on
a
business
domain;
showcase
en.re
method
and
it’s
components
and
discuss/evaluate
applicability
to
your
projects,
teams,
opportuni.es
and
situa.on
Finalizing
scope
of
deliverables
to
be
produced;
iden.fying
team
for
training
in
workshops;
iden.fying
relevant
subdomains
to
be
used
in
workshops
and
post-­‐workshop
work
©BBITS
Consul.ng.
All
rights
reserved
11

12. People
in
BBITS
Consul6ng
Ravi
is
a
Chartered
Accountant
who
switched
to
IT
25
years
ago.
Over
the
years,
he
has
made
an
impact
in
various
roles
ranging
from
Program
management
to
Business
consultant
(in
corporates)
as
well
as
a
business
unit
head
(in
service
providers).
He
managed
ver.cal
industry
units,
horizontal
competency
and
prac.ce
units.
In
these
roles,
he
has
grown
and
managed
businesses
up
to
$600mn
in
revenue
and
large
units
up
to
15000
people
for
leading
consul.ng
and
technology
service
providers
across
the
globe.
He
is
passionate
about
business
consul.ng
methods
and
has
hands-­‐
on
experience
in
leading
and
training
domain
experts.
His
global
Ravi
Bommakan.
exposure
(including
s.nts
for
large
Financial
services
organiza.ons
Founder
in
the
US
and
Australia)
enabled
him
to
‘see
both
sides
of
the
and
world’
as
Chief
Consultant
v an
end
user
of
consul.ng
and
technology
services
v a
provider
of
such
consul.ng
services.
His
last
corporate
role
was
in
Capgemini.
He
developed
the
BBITS
method
based
on
the
varied
blend
of
his
experiences
and
insights.
©BBITS
Consul.ng.
All
rights
reserved
12