Delivering Service Excellence - Learning From the Best
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The document discusses how fitness centers can provide excellent customer service to differentiate themselves. It emphasizes that customer service starts with engaged employees and outlines best practices for employee selection, orientation, training, accountability, and continuous improvement. Key aspects include developing clear service standards, holding daily meetings to reinforce standards, and obtaining commitment from all employees to prioritize excellent service.
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2. Service encounters are critical moments that shape customer perceptions and satisfaction. They can build trust and loyalty or undermine the customer experience.
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6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。
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办理哥伦比亚大学哥伦比亚大学硕士学位证成绩单流程：
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2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）
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Delivering Service Excellence - Learning From the Best
- 1. Delivering Service Excellence – Learning from the Best! Rebecca Templeman Master Connection Associates www.masterconnection.com +1 949-589-6137
- 5. Employee Engagement: What matters most falls below the water line Public Perception: WHAT we promise to deliver What makes our promise a reality? Our People
- 6. Copyright 2009 Master Connection Associates “ Service doesn’t live in the name of a fitness club or a logo. It lives in the mind of the client. It is created instantly and also over time. It is hard to build and easy to destroy. At its best it arises from a seamless presentation; at its worst, from the wreckage of yesterday’s ideas. Done correctly, service can create a moment when a company and their customers walk in perfect step.” -Anonymous
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- 17. IT’S NOT WHAT YOU DO, IT’S HOW YOU DO IT. Copyright 2009 Master Connection Associates
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- 32. Master Connection Associates +1(949) 589-6137 www.masterconnection.com