VoizTrail is a call recording and auditing solution that allows businesses to securely track, manage, and improve call center performance. It provides encrypted storage of all recorded calls, password protection, and ability to mask sensitive customer data. VoizTrail also enables call auditing for agent training and compliance through searching calls by various criteria and creating notes. The solution scales with business growth and improves compliance, security, and call center management through robust features in its customizable interface.

1. Solution For Call Recording & Auditing

2. Does Your Call Center Need Better…
Compliance?
Management?
Security?
Performance?
Your Complete Call Recording and Auditing Solution

3. Are you looking for a scalable, flexible, and secure call management program?
Does your business need to record and manage telephone calls while still maintaining appropriate regulatory
compliance?
VoizTrail may be the all-in-one solution you’re looking for.
VoizTrail allows you to:
 Track received and missed calls
 Effectively manage communications
 Monitor and improve call service quality
 Use encrypted storage for all recorded calls
 Mask sensitive customer data in recorded calls
 Prove that call recordings have not been altered
 Password-protect call playback and recording
 Have a single call auditing and recording solution
that scales with your business
VoizTrail is a new call management solution from Hawes Technologies. Unlike other programs, VoizTrail combines call recording, storage,
and auditing capabilities, and it can be accessed from multiple locations. When your company grows, VoizTrail can grow with you. Use this
program to track, manage and improve the efficiency of your call center agents; to maintain secure and accurate records of phone calls; and
to meet and demonstrate regulatory compliance across several industries.
WHAT IS VOIZTRAIL?

4. WHO SHOULD USE VOIZTRAIL?
VoizTrail can be used in nearly any business call situation. It is
especially beneficial for:
 Call centers
 Inbound and outbound customer service departments
 Banks and other financial institutions
 Collections / accounts receivable agencies
 Hospitals and medical facilities
VoizTrail is vitally important for businesses that need to provide
secure, authentic call records for regulatory compliance or that
need a training tool for phone-based customer service agents.
BETTER COMPLIANCE, ROBUST
SECURITY
A large part of PCI compliance for call
centers is securely encrypting stored
card information. Even if your business
is not explicitly required to record
phone calls, it’s a recognized best
practice. VoizTrail can safely record
transactions and house customers’
payment information. Calls stored in
the VoizTrail system are authentic and
unaltered, giving you extra protection
in case of disputes. In addition,
VoizTrail's call redaction feature masks
all sensitive data from recorded calls,
adding an extra level of security for
your customers and improving your
compliance.
ENCRYPTED STORAGE AND PROTECTED
TRANSMISSION
All calls stored on the VoizTrail system are secured with AES-128
encryption. Passwords are required to access call records. Even
when calls are downloaded and transferred into WAV or MP3
format, their encryption remains; any devices used to access them
must be authenticated.

5. CALL AUDITING - IMPROVED AGENT PERFORMANCE THROUGH POWERFUL CALL MANAGEMENT
VoizTrail makes ongoing call center training easier, and it is a
valuable ally in quality assessment and dispute management.
VoizTrail can be accessed from multiple locations within your
company, giving you the power to monitor and train your custom-
er-facing employees. VoizTrail can be set to record each call or to
record calls at random.
The resulting recordings can be searched by date, call duration,
outbound call number, inbound caller ID, agent, or other factors.
Calls can be audited from any location, and auditors can use
VoizTrail’s handy review system to make notes as they listen.
VoizTrail's call auditing feature can also help you set organizational
parameters for call standards, ensuring that all customers are
given a uniform experience no matter where their call is routed.

6. EASY-TO-USE FEATURES
Although VoizTrail is built by advanced engineers, you don’t have
to have a background in IT to operate it. It has a customizable
interface that makes utilizing its functions easy. Lifecycle manage-
ment and built-in integration with telephone and telephony
technology let you seamlessly incorporate it into most existing call
systems.
VoizTrail puts you in control by letting you:
 Play back calls instantly, or download them for later use
 Export downloaded calls for analysis and audit
 Encrypt archived calls for secure, legally-compliant storage
 Mask sensitive caller data for additional security and
compliance
 Search recorded calls
 Allow easy, flexible call auditing
 Create insightful reports with graphs and visual aids
 Monitor all processes from a customizable dashboard
HOW VOIZTRAIL WORKS
VoizTrail is built on Yii, the industry’s most common platform. It
comes with all the hardware and software you’ll need to be up
and running. It’s web-based, but it can also be used offline for
maximum security. All data captured during recording stays within
your environment, under your control and ready for you to access.

7. READY, SET, RECORD!
To learn more about the benefits of
VoizTrail for your company, contact
Hawes Technologies today. Reach out
to us by email, visit our website, find us
on Facebook, or just give us a call!
CONTACT INFORMATION
 866-687-9006
 sales@hawestechnologies.com
 www.voiztrail.com
 400 International Way, Suite #300,
Springfield, OR - 97477
ABOUT HAWES TECHNOLOGIES
Hawes Technologies is committed to providing efficient IT solutions for businesses across
several industries. Led by a team of database experts, software engineers, and integration
specialists, we have decades of practical experience in making IT work for you. Our
dedicated, knowledgeable team is ready to handle your toughest, most complex tasks.
 www.hawestechnologies.com
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