Use the Cognia Cloud to control, capture and analyze your company’s fixed-line TDM or VoIP communications. Quick to deploy wherever your workforce operates, the Cognia Cloud offers landline recording with flexible integration options to suit your architecture, together with a single management, playback and analysis console.

1. Landline
recording
Use the Cognia Cloud to control, capture and analyze your
company’s fixed-line TDM or VoIP communications.
Quick to deploy wherever your workforce operates, the Cognia Cloud
offers landline recording with flexible integration options to suit your
architecture, together with a single management, playback and analysis
console.
InformationSheet
Assisted PBX connection
For legacy TDM PBX systems, an
appliance installed within your
organization connects to your PBX and
routes inbound and outbound calls
through Cognia Cloud.
Direct PBX connection
Cognia Cloud can integrate directly
with most IP PBX systems to record
inbound and outbound calls. No
additional hardware is required.
Cognia Carrier
Cognia Carrier provides a complete
network and recording solution, acting
as your network operator. Simply
transfer your incoming trunks to Cognia
Cloud. Recording is handled centrally,
before calls reach your PBX, resulting
in an agile solution across all your sites.
Cognia PBX
Replace your legacy PBX with Cognia
Cloud. The Cognia Carrier network and
recording option can operate as a
virtual PBX, providing maximum
flexibility with zero capex.
Flexible, extensible services
Cognia Cloud controls the call flow,
applying fine-grain routing, recording
and storage policy and offering rich,
value-added services such as PCI DSS
compliance solutions.
Smart playback and analysis
Playback, analytics and alerting to
translate your organization’s recorded
communications into actionable
intelligence, with minimal effort. Available
on-platform, or pushed to your in-house
applications.
Enterprise-grade
recording for a
changing world
Voice recording has long been used for
regulatory compliance, quality assurance
and agent evaluation. Historically this has
been dealt with by on-premise systems that
are costly to deploy and support across
increasingly dispersed workforces, and fail
to provide the single unified view across
operations that ensures consistent
compliance, service or productivity
controls.
The Cognia Cloud takes cloud
communications services to a new level,
addressing the security, scalability and
value-creating capabilities sought by large
enterprises. It provides a single, secure
globally scalable platform for recording
devices in any location—including fixed-
line TDM and IP voice communications.
Multiple integration options and supported
protocols, enable deployments to be
optimized to meet the operational and
application needs of any organization—
small or large, local or international.
Smart landline recording
with Cognia Cloud

2. About the Cognia
Cloud
Landline recording is one of the
solutions available through the
Cognia Cloud, a secure, global
communication services platform,
transforming the cost and ease
with which organizations can
control, capture and analyze voice
and other communications across
distributed workforces.
Already in use by over one
hundred financial institutions and
one of the world’s largest mobile
carriers, the Cognia Cloud
represents a paradigm shift in
compliant voice communications.
Using the Cognia Cloud,
organizations small and
multinational alike, can comply with
industry requirements, protect
brand equity and improve
productivity—replacing the high up-
front capital and support costs, and
complex rollouts of on-premise
systems, with flexible services
aligned to their business needs.
Cognia Cloud
Secure global compliance and control. On demand
© Cognia 2013. All rights reserved.
Investigate swiftly, act
intelligently
Use in-built tools and rich, open APIs, to
investigate your organization’s entire voice
communications swiftly and
smartly: Harness the power of infinitely
scalable computing to gain immediate,
actionable intelligence; monitor audio in
near real-time and trigger simple alerts or
events within your business systems
environment; rapidly find and share the
information that matters most to your
business using on-platform audio mining,
search, analytics and playback features;
alternatively, push indexed media to your
existing BI applications.
Deploy across any
location without capex,
time-consuming rollouts
or support headaches
Cognia cloud replaces the high capex and
complex rollouts of inflexible on-premise
systems with a rapidly deployable service
and simple pay-as-you-use cost model.
Click info@cognia.com
Visit www.cognia.com
Europe +44 203 301 2915
North America +1 212 918 4717
Asia Pacific +65 6549 7216
v1.4
Any location, any device.
One solution
The Cognia Cloud runs seamlessly across
the EU, North and South America, and
Asia Pacific, providing a single platform on
which to control, capture and analyze
fixed-line and mobile communications
wherever your workforce operates.
Intuitive and secure, its web-based
console exposes powerful tools to help
you manage, organize and identify
recorded devices, and search and analyze
media.
Adapt and integrate
services to enhance your
business processes
Programmable telephony services enable
traffic management and direction to be
rapidly configured to support application,
enterprise or carrier requirements. Multiple
endpoints covering https, web hooks,
email and social media, combined with the
platform’s open API, enable you to enrich
and enhance business processes.
Global control, local
autonomy
Fine-grain global policy controls enable
you to maintain global oversight without
sacrificing the operational autonomy or
flexibility of individual groups. Define call
routing, storage locations, encryption
mechanisms, data retention, analytics and
alerting at any level - device, individual,
team or territory - to meet local business
and regulatory requirements. Assign
access to functions and data, and
delegate local administration, to reflect
users’ roles and responsibilities.
Security, resilience and
scalability you can rely on
Certified to ISO27001:2005 and compliant
with PCI DSS Level 1, the Cognia Cloud
meets and, in many cases, exceeds
industry best practice. Automatic scaling
and self-healing within and across regions
ensures your service is resilient and
capacity is available when you need it. The
result: high-nines availability, without the
cost or geographic inflexibilities of
traditional disaster-recovery strategies.