Make conflict work for you, not against you.

1. Victory Over Conflict
MAKING CONFLICT WORK FOR YOU, NOT AGAINST YOU

2. Agenda
 Setting The Stage
 Stages of Group Development
 Stuck in “Storming”
 Strategies for Getting “Unstuck”
 Summary
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3. Setting The Stage
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4. Setting The Stage
 Motivating To Action
 Getting “It” Done
 Making A Positive Difference
 Operating Like “Well Oiled Machine”
Application:
Home, Work & Play
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5. Stages of Group
Development
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6. Stages of Group Development
Dr. Bruce W. Tuckman
First appeared in 1965
All Stages are Necessary
 Team growth
 Tackle problems
 Find solutions
 Deliver results
Role of Leader Differs In
Each Stage
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
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7. Forming
Getting To Know You
Understand Purpose
Understand Roles
 Yours/Team members
New, Unfamiliar
 Lots of Unknowns
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
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8. Storming
Hi Winds Predicted…
Politeness wears off
Conflicts occur
 Disagreements
Power struggles
 Lots of Unknowns
Most difficult stage
 Some get stuck here!
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
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9. Norming
Team begins to “click”
Members learn to work
out differences
Focus on purpose
Working well together
See signs of progress
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
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10. Performing
Respect differences
Problem solving
Proactive
Loyalty
Very productive
Increased progress
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
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11. Adjourning
Mission
Accomplished!
(This Stage generally
applies to
Shorter-Term
and/or
Project Teams)
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
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12. Stuck In “Storming”
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13. Storming
Hi Winds Predicted…
Politeness wears off
Conflicts occur
 Disagreements
Power struggles
 Lots of Unknowns
Most difficult stage
 Some get stuck here!
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
A PRODUCTION OF RIX INTERNATIONAL, LLC, 111 S HIGHLAND, SUITE 196, MEMPHIS, TN 38111

14. Conflict
A difference that
prevents agreement
(Webster)
Incompatible
 Needs
 Desires
 Opinions
Struggle
 Mental & Emotional
Stage Applies
Stage 1 Forming √
Stage 2 Storming √
Stage 3 Norming √
Stage 4 Performing √
Stage 5 Adjourning √
Excerpt: The Power of Teams
A PRODUCTION OF RIX INTERNATIONAL, LLC, 111 S HIGHLAND, SUITE 196, MEMPHIS, TN 38111

15. Conflict Occurs
Levels Within Between
Individual Intra Inter
Group Intra Inter
Organization Intra Inter
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16. Communication Styles
Passive
May be seen as a “pushover.”
Allows difficult people to “walk
all over “ them.
Assertive
Professionally assertive when
dealing with people, particularly
difficult people. Continues to
be open, even when they
disagree.
Aggressive
Tends to be combative to the
point that people might avoid
interacting with them.
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17. Conflict Management Styles
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18. Conflict Can Be:
Healthy
 Used to Advantage
OR
Unhealthy
 When Poorly Managed
Examples
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19. Unhealthy Response To Conflict
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20. Strategies:
Getting “Unstuck”
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21. “I hate conflict.
But I love resolution.”
- J. Smid
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22. Strategy
Be Assertive
 Express Yourself
“Think twice….Act once” – Daddy Lauderback
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23. Strategy
Be Kind
“Seek first to understand….
Then to be understood.” – Stephen R. Covey
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24. Strategy
Be “Agreeably”
 Seek Common Ground
“Agree to disagree, agreeably.” – Anonymous
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25. Strategy: The AKA Model
Be
Assertive
Be
Kind
Be
“Agreeably”
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26. Summary
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27. Know this:
Conflict is inevitable.
(“Hiccups” will occur)
A PRODUCTION OF RIX INTERNATIONAL, LLC, 111 S HIGHLAND, SUITE 196, MEMPHIS, TN 38111

28. Strategy: The AKA Model
Be
Assertive
Be
Kind
Be
“Agreeably”
A PRODUCTION OF RIX INTERNATIONAL, LLC, 111 S HIGHLAND, SUITE 196, MEMPHIS, TN 38111

29. Summary
Q & A
 Want To Know More?
 www.leaderwholeads.com
Thank You!!!!
“Nobody can go back and start a new beginning, but anyone can start
today and make a new ending.” - Maria Robinson
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