1. Basic CV template by reed.co.uk
Victoria Hogan
2/6 East Cromwell Street, Edinburgh EH6 6HF
Mobile: 07834 586063 • vshogan79@gmail.com
Personal statement
A conscientious and motivated individual with over 15 years’ experience in positions requiring excellent
communication and attention to detail. I am currently employed at BlackRock Investment Management, where the
ability to multitask and produce high standards of work in a demanding, fast paced environment is essential. Along
with building strong relationships with multiple stakeholders and working effectively as part of a team, I am also able to
take initiative and prioritise my own workload in order to meet departmental demands.
My current role is a permanent position with a 4 week notice period however, ideally I am now looking for a
temporary/contract role within a similar industry.
Key Skills
 Ability to take initiative and work flexibly to achieve targets and goals
 Identify problems and issues and work proactively with other teams in order to resolve
 Excellent communication skills
 Excellent attention to detail and ability to work to strict deadlines
 Proven ability to build strong relationships with clients, internal departments and other key Stakeholders
 Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook
 Internal systems include ADAM, Aladdin, Revport, Oracle and Spectra
Current Employment
BlackRock Investment Management, Edinburgh – AR Collections/Billing Ops
(June 2011 – Present)
CASS:
 Maintain CASS related policies and procedures within the department
 Ensure daily operation procedures and processes are in line with CASS regulations
 Involvement in implementing solutions to address CASS regulatory requirements
 Rectify any OD position at custody and report any breaches to Risk and CASS regulatory teams
 Liaise with internal departments to ensure IMAs/client contracts provide payment authority in line with CASS
rules and provide feedback/sign off where necessary
Team Support:
 Provide training and assess competence of all new team members towards their becoming fully competent in
the role
 Recruitment/attending interviews for team members and assist with staff selection
 Ensure team members communicate clearly and respond promptly to enquiries from direct clients, custodians
and key stakeholders including client business, Operations and other internal departments.
 Support the development of the team
Payments:
 Instructing settlement of outstanding fees via client custody accounts/portfolios
 Instructing rebates to external client/trustee bank accounts
 Instructing the disinvestment and reinvestment of client money/buy and sell of units
 Ensuring transactions are settled at custody and accurately reflected on internal systems
 Liaising with Portfolio Managers to ensure trades are placed in accordance with mandate requirements
 Payment/client custody reconciliation

2. Basic CV template by reed.co.uk
Other:
 Review and sign off on client IMA’s and payment authority in relation to client money
 Allocating client and internal queries within the team
 Ensuring client contacts, fund details and payment authority are up to date and engaging relevant teams to
amend accordingly
 Support and participate in projects and ad-hoc tasks regarding aged debt, unapplied cash and CASS
 Producing weekly aged debt ledgers
Previous Employment
Trutex Ltd, Clitheroe UK Credit Controller Dec 2010 - May 2011
Lyle & Scott Ltd, Selkirk Credit Controller May 2010 - Aug 2010
Scottish Border Council, Newtown Receptionist Feb 2008 - May 2010
Castle Cards, Berwick-upon-Tweed Credit Controller Jul 2007 - Feb 2008
Open Web Technology, Preston Administrator Aug 2006 - Apr 2007
New Horizons/Inlingua, Dubai English Teacher Feb 2005 - Jul 2006
Telewest Communications, Preston Credit Controller Jul 2004 - Dec 2004
Tetrad Ltd, Preston Credit Controller Oct 2003 - Jun 2004
Gold Medal Travel, Preston Credit Controller Jun 2002 - Jul 2003
Revenue Management Services, Preston Customer Service Dec 1999 - Jun 2002
Express Gifts, Preston Customer Service Aug 1998 - Dec 1999
Royal Air Force, Wendover RAF Police Dec 1997 - Aug 1998
Education
Our Lady’s High School
(September 1990 – July 1996)
GCSEs, grade A-D, including Maths and English
 GCSE’s including Maths and English
 RSA WP Core Text Processing Skills – Distinction
 RSA Computer Literacy and I.T. Stage 1 – Distinction
 RSA Word Processing Part 1, Stage 1 & 2 – Pass
 Pitman Word Processing – 1st Class Pass
References
References are available upon request.