Verona Mounib Lamie is seeking a position that allows her to utilize her banking background and skills. She has over 5 years of experience in banking, currently working as a Personal Assistant to the COO of HSBC Egypt. Previously she worked as a Customer Services Agent and Payments Officer at HSBC Electronic Data Services. She has excellent communication skills and is highly organized, a team player, and results-oriented. She holds a Bachelor's degree in English and is fluent in Arabic, English, and French.

1. 1
Verona Mounib Lamie
Address : Qusais , Dubai, UAE
Mobile : +201274931851
Other : +971529019717(Preferred)
E-mail : veronamouneeb@hotmail.com
Career Objective:
I am most interested in exploring my banking background, performing and proving myself
with a prestigious multinational organization which believes in the importance of creating
employees awareness to all aspects of the business, empowering, developing, challenging
their skills and encouraging creativity.
A dynamic, self-motivated, resourceful individual with an outgoing personality, excellent
communication & interpersonal skills, and a profound pro-active take-charge team player,
easily move beyond own comfort zone.
Personal Profile:
Date of Birth : May 20, 1990
Marital Status : Married
Nationality : Egyptian
Residency : UAE
Personal Data:
• Ability to coordinate and deal with people on all social levels.
Personal Skills:
• Highly organized.
• Team-work player, reliable and energetic.
• Able to multi-task effortlessly and to prioritize work effectively.
• Result oriented.
• Graduate of Faculty of ARTS, License Degree, English Major, Ain Shams University,
Education:
Class of May 2012
• St. Mary High School, Class of 2008
Languages:
Arabic : Mother Tongue
English : Excellent (Written & Spoken)
French : Fair (Written & Spoken)

2. 2
HSBC Bank Egypt September 2015 till present
Current Title : Personal Assistant to COO/HSBC Egypt
Duties and Responsibilities include, but not limited to the following:
Professional Experience:
• To provide quality and reliable administrative services with professional standards
and integrity to HSBC Egypt’s Chief Operating Officer.
• Responsible for assignments which may be confidential and time-sensitive, requiring
professionalism and a high degree of judgment and proactive initiative.
• Act as liaison between the COO and the Executive Management Team.
• Handle all logistics and administrative issues associated with support of the COO,
including Board meetings, event planning, travel preparation and follow ups.
• Work closely with the executive management team to facilitate communication
and ensure timely and efficient information flow to and from the Office of the COO.
• Prepare presentation materials for high level meetings, conferences, and other high-
level events.
• Ensure that internal communications are handled promptly between the
department and all other parties.
• Ensuring implementation of any Audit recommendations regarding my task and
avoid any findings or future recurrence.
• Ensuring all relevant documentation and records are kept within proper department
references & up to date, accurate retention time frame.
HSBC Electronic Data Services January 2013 till August 2015
Job Title: Customer Services Agent/ Payments Officer
Duties and Responsibilities include, but not limited to the following:
• Approve/Verify transactions on ICCS and ensure that items are processed within the
cut off time, And perform CDM release and related activities
• Ensure that the Outward/Inward Clearing cheques presented through various
channels are processed within CB cut off time as per the guidelines. Effective
capacity planning and resourcing need to be done to achieve this.
• Organizing and processing work within agreed timescales. Ongoing monitoring and
review of workflow and priorities are in accordance with procedures
• Ensure that the bank is safeguarded from potential loss, maintain quality within
section and reduce error rates. The error/complaints MI to be analyzed and feed to
be provided to staff in a timely manner to avoid recurrence.
• Ensure accuracy of all data reporting, MI, Daily dash boards, in various departmental
and other systems like ETCS, share drive, etc
• Induction & Retail program.
Trainings, Courses & Accreditations:
• Customer Services Accreditation course.
• Complaints Management program.
• Strategic Selling Workshop.
• Team Conflict Workshop.

3. 3
• Understanding & Overcoming Resistance.
• Understanding Performance Management.
• E-modules: Information security, Anti-Money laundry, Sanction awareness, Anti-
Bribery & corruptions.
• Workshops: Time management, Presentation Skills & Communication Skill.
• Microsoft Office package, IBM Lotus Notes, HUB.
Computer Skills:
Travelling, Safari & Camping.
I enjoy all kind of arts, my instinctive joy is in fashion & design, creating new styles, makes
up, photography and amateur self-writing.
References are available upon Request
Interests & Hobbies