Skills without commitment does not create a performance culture. A strong performance culture crosses organizational boundaries. Ideally, everyone owns performance.

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Headline
Name, Date

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Building a Performance Team
Dave Murphy, 6/23/16

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What Will We Cover?

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What Will We Cover?
People

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Building a Performance Management Team
The Big Cheese
Architect
Performance
Engineer
Web Analyst
Program
Manager
Organization

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Building a Performance Management Team
The Big Cheese
Architect
Performance
Engineer
Web Analyst
Program
Manager
Organization

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Building a Performance Management Team
• Program Management
• Development Management
• Performance Architects
• Front-End Performance Analysts
• Performance Engineers
• Infrastructure and systems (network engineers, DBAs, etc.)
• Testers
• Data Scientists
• Ops and Capacity Planning
Common Roles

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Building a Performance Management Team
• Program Management
• Development Management
• Performance Architects
• Front-End Performance Analysts
• Performance Engineers
• Infrastructure and systems (network engineers, DBAs, etc.)
• Testers
• Data Scientists
• Ops and Capacity Planning
Common Roles

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It’s About Attitude

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It’s About Culture

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It’s Also About Approach
• Reporters
• Policemen
• Collaborators
Performance Personas

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It’s Also About Approach
• Measure and Test – That’s the Job
• What Should I Measure and Test?
• Little Interaction with Dev or Business
• Rarely Involved in Remediation
• Focused on my SLAs
Reporters

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It’s Also About Approach
• Measure and Test – That’s the Job
• Excellent at Pointing at Issues
• Drive Action
• No Attempt to Prioritize or Assess Impact
Policemen

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It’s All About Approach
• Gain Management Support AND Communicate Importance
• Design and Architecture is Where Performance Starts
• Naturally Curious
• Educate and Drive Best Practices
• Build and Buy Tools for Everyone
• Make Performance Self-Service
• Correlated, Data Driven Decisions
• Set Goals and Milestones across the SDLC
• Address Problems One on One
Collaborators

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Performance Team Characteristics
• Leadership Support
• Take Ownership
• Passion
• Strong Skills
• Centralized Vision, Best
Practices and Common
Conventions
• Avoid Silos

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Organizational Performance Maturity Index (OPMI)
How Do You Stack Up?