Vasilis Sellas has over 20 years of experience in banking, primarily at Eurobank Ergasias S.A. He currently holds the position of Responsible Import Division Wholesale, where he supervises and approves import demands. Previously he held roles such as Platform Manager Retail Network Branch and Assistant Manager Group Clients Relations Office. Sellas has a diploma in Special applications informatics and has participated in numerous seminars covering topics like stress management, regulatory compliance, and anti-money laundering. He is proficient in English and Microsoft Office applications.

1. VASILIS SELLAS
Andress:15-21 Konstandilieri, Vironas 16232, tel : 6945781376,
Email: SELLASVASILIS@GMAIL.COM
CAREER PROFILE
Banker with extensive experience in handling customers and staff, in project management, monitoring
procedures, with the ability to analyze and find solutions aimed at both the development and improvement of
working and the realization of the overall objectives, the most important axis of maximum security Bank and its
customers.
PROFESSIONAL EXPERIENCE
June 1999 -Today Eurobank Ergasias S.A.
08/2015 - Today Responsible Import Division Wholesale
Main Responsibilities:
● Supervision, coordination and approval of import demands of companies,
according to the Commission Decision approving the Banking (C.D.A.B.) of
the Ministry of Finance (MI.FI.)
Achievements:
● Improving the monitoring of application and approval of transactions,
thereby reducing the time of approval of transactions by 30%
and to fully inform the user to secure approval.
02-2015 / 08-2015 Platform Manager Retail Network Branch
Main Responsibilities:
● Supervision, coordination of the branch and the proper functioning of the internal
environment.
● Responsible for achieving the objectives, management and staff development.
● Control of internal processes.
10-2008 / 02-2015 Assistant Manager Group Clients Relations Office
Main Responsibilities:
● Supervision and coordination in managing 16.010 customer complaints, of
which 1.373 cases of Bank of Greece, Ministry of Finance, Office of the
Consumer Ombudsman for Banking Investment Services, EKPIZO etc.
● Tracking the resolution of pending complaints in coordination with the
competent directorates and subsidiaries until its final resolution.
● Clarification to the questions of the Bank Divisions to procedural issues
C.S.S. system (Customer Satisfaction System).
● Processing of statistics of complaints to inform the Administration
Participation in the preparation of reports (reports) to update the
Administration and in proper compliance with the ISO procedures.
Achievements:
● Improvement of the Bank's procedures, resulting in lower the
customer complaints by 20%.

2. 09-2002 / 10-2008 Assistant Manager Division Support Directorate Banking & Control -
Service Processing Legal Affairs
Main Responsibilities:
● Control deficit - surplus branches Funds
● Checking and approving 12.055 cases of the Seizure held by Third Party
● Checking and approval 2.351 cases of Public Interest Safeguards affairs
● Checking and approval 4.913 cases of Powers of Attorney customers
(individuals)
● Checking and approval Adverse Delete 580 customers from Tiresias.
● Control of documents and performance Inherited 7.552 cases of deceased
customer
● Checking and approving documents for regularization 260 cases of
Judiciary Support.
Achievements:
● I suggested new applications to the Bank's computer system (Altamira) all
of which were implemented (Attorney, Legal Support, the Seizure, Public
Interest Safeguards) with resulting in the improvement of its work, the
maximum security and its customers.
● I suggested to improve the above Procedures which were all accepted
03-2001 / 11-2002 Supervisor Sector & Planning Division
Main Responsibilities:
● Participation in merger group of banks Eurobank - Ergasias
● Training Staff former Ergasias Bank in the new computer system.
Achievements:
● Successful 100% rollout
● Fully staff training
02-2000 / 03-2001 Supervisor Sector & Planning Division
Main Responsibilities:
● Participation in the creation team, development and testing of new
computerized system of the Bank (Altamira system).
● Staff training in the new computer system.
Achievements:
● Successful 100% rollout
● Fully staff training
06-1999 / 02-2000 Sector & Planning Division
Main Responsibilities:
● Participation in merger group of banks Eurobank - Crete
● Training Staff former Crete Bank in the new computer system.
Achievements:
● Successful 100% rollout
● Fully staff training
EDUCATION
1997 Diploma Special applications informatics
(Ι.Ε.Κ. Korelko)
1986 Certificate of Technical Vocational Lyceum

3. SEMINARS
12-15/12/2009 Balance sheet Non-financial
Carrier: Eurobank Ergasias, Place: Athens
08-09/05/2008 Stress & Time Management
Carrier: Eurobank Ergasias Α.Ε., Rapporteur Dr. Dimitra Iordanopoulou,
Place: Athens
24-26/01/2007 Dr. Edward de Bono’s Six Thinking Hats
Carrier: Performance Improvement Consultants, Rapporteur Spiros Paolinelis,
Place: Athens
23-26/02/2005 Managing People Effectively
Carrier: Eurobank Ergasias Α.Ε., Rapporteur Dimitrios Bourandas,
Place: Athens
10-13/02/2004 Human Resources Development
Carrier: Eurobank Ergasias Α.Ε., Rapporteur Dimitrios Bourandas,
Place: Athens
11-14/10/2003 Business Compliance & Regulations
Carrier: Eurobank Ergasias Α.Ε., Place: Athens
12-16/04/2003 Program Fraud
Carrier: Eurobank Ergasias Α.Ε., Place: Athens
03-07/11/2002 Anti – Money Laundering
Carrier: Eurobank Ergasias Α.Ε., Place: Athens
LANGUAGES
English: Excellent (Lower)
COMPUTERS
Microsoft Office: Word, Excel, PowerPoint and Access
REFERENCES
Available upon request