1. kamesh p
“kaushik”, #8/9,
poonthottam first street,
ganeshapuram, palavanthangal, e-mail # kameshp1706@gmail.com
chennai – 600114, india mobile # 00919840015015
___________________________________________________________
summary:
over nineteen years of experience in handling credit & risk portfolios like collection monitoring(dunning),
exposure monitoring, acquisition management, policy designing, process re-engineering, process
improvement, agency/vendor management and customer accounting.
summary of responsibilities:
• credit & risk control head - aircel chennai circle - 2 years (jul 2014- jul 2016)
• process improvement head –tata sky, bangalore - 8 months (jul 2013-feb 2014)
• airtel - 14 years
 process transition & operations country head - managed services, gurgaon - all lobs - 2 years, 10
months (aug 2010–jun 2013)
 process re-engineering head - managed services, gurgaon - 8 months (sep 2009–jul 2010)
 process transition head - managed services, gurgaon - 1 year, 4 months (apr 2008-aug 2009)
 credit head - airtel mobility chennai circle - 1 year (apr 2007–mar 2008)
 zonal credit control head - airtel mobility - chennai circle - 2 years, 10 months (jun 2004-mar
2007)
 credit control manager – airtel Mobility - chennai circle - 1 year, 2 months (mar 2003-may 2004)
 accounts officer - airtel mobilty chennai circle - 3 years, 7 months (jul 1999-feb 2003)
key experiences:
(aircel – 2 years)
• credit head for chennai circle, responsible for acquisition monitoring, credit limit fixing, collection
dunning, refunds, waiver management, ECS payments processing and Online Payments issue
resolution
• played a vital role in reducing circle barring from >10% to 6%
• process improvement and process alignment to national policy
(airtel – 14 years)
• responsible for complete migration of country’s collection monitoring operations (all lobs)
• responsible for migration of srilanka’s collection, credit limit and exposure monitoring operations
• process walk through with every agent (gemba) to simplify and improve process efficiency
• responsible for automation of complete collection monitoring operations
• policy design, process documentation, process re-engineering and process improvements
• process change management & version controls
• partner training and management
• process adherence audit and compliance
• document verification, credit limit setting & exposure monitoring, address and credit verification
• bank, creditors and debtors reconciliations

2. details of experiences:
jul 2014- jul 2016 senior manager aircel cellular ltd
aircel cellular ltd is one of the leading telecom companies in india engaged in
telecom services
(jul 2014–till date)
function – credit head for mobile services, chennai circle
• responsible for circle dunning, credit limits, waivers, refunds and quality new acquisitions
• process compliance on permanent disconnection, time based & value based dunning and refunds
within tat
• data duping process which filters customers with outstanding unpaid in existing lines and hence
filtering new activations
• monitor number recycling, zmu reactivations and credit limit for new bill plans
• data inputs to collection team enabling them to increase their collection efficacy
• drive the collection managers with data inputs, to reduce barring
• regular agency reviews along with collection managers for driving barring reduction
jul 2013-feb 2014 senior manager tatasky ltd
tatasky ltd is one of the leading companies in india engaged in direct
to home (digital television) services.
function - process improvement head, bangalore
responsibilities
• to create and ensure process and policy documents are aligned to that of operations
• to explore opportunities of process improvements
• to drive project managers to complete projects on or before targeted timeline
• responsible for co-ordination with external auditors and walk-through from audit scope phase till
finalization of observations
.
jul 1999-jun 2013 manager bharti airtel ltd
bharti airtel limited is one of the leading multinational companies in india
engaged in telecom services.
responsibilities
(aug 2010–jun 2013)
function – dunning head for mobile & fixed line services –managed shared service center, gurgaon
• responsible for complete automation of collection monitoring operations for fixed line services like
lease line and PRI.
• competed gemba with every agent which was a never done before initiative in telecom industry

3. • completed migration of fixed line collection monitoring process for pan india
• effectively trained a fresh set of 25 agents to handle operations effectively
• streamlined barring and unbarring process for all products in fixed line.
• created confidence and bonding from all circles on centralized collection monitoring operations
• introduced effective dashboards on projections and critical kpi(s)
• regular reviews with partners to ensure there are no miss and to fine tune process updates
(sep 2009–jul 2010)
function – risk control – process re-engineer, shared service center (mobile), gurgaon
• ensured smooth migration of exposure monitoring & credit limit setting process for srilanka & jersy
• implemented semi automations in exposure monitoring process and simplified operations
• implemented exposure exceptions through centrally accessible link thereby eliminating mail
transactions
• implemented dunning exceptions through e-bridge thereby eliminating manual errors and misses
• ensured successful tl9000 audit for all risk processes
• completed system lean for all risk processes and identified scopes for automation
• drafted detailed standard operating procedures for all risk processes and shared with business
partner
• effectively managed changes and version controls in sop and policy documents
(apr 2008-aug 2009)
function – risk control – dunning head, shared service center, gurgaon
• completed migration of mobile collection monitoring process for pan india (23 circles)
• ensured standardized policy aligned process followed for collection monitoring across india
• on every change in policy, ensured effective implementation of new policy by way con calls with
circles
• effective policy and process related clarifications given to all circles
• implemented numerous semi automation tools to simplify operations and minimize manual
intervention
• effective coordination with “it” team for implementation of changes in policies in the system and
ensured
timely launch of new policies
• trained and developed the business partner team to prepare daily/monthly dashboards on various
kpi(s)
(apr 2007–mar 2008)
function – risk control – dunning head, tn circle
• circulating collection dunning monthly calendar
• ensuring policy adherence
• highlighting unauthorized unbarring & reactivations to the management
• built in automated tools to restrict frontend from unbarring / reactivating customers with multiple bills
due

4. • communication to unpaid customers as per dunning calendar and ensuring minimized barring
• nullified failure rate of barring & td within a span of 2 months of taking over dunning
• reconciliation of autocol barring & td and initiating manual barring / td wherever necessary
• rescheduling of events in autocol as per requests and monitoring payments thereon
(jun 2004-mar 2007)
function – risk control - zonal risk head, tn circle
• monitoring all risk activities for the zone
• driving documentation adherence
• address and credit verification
• assigning credit limits to fresh acquisitions and review of existing customers’ credit limits
• monitoring customers having high exposure compared to credit limits
• audit on verification done by agencies and fine-tuning them to align with business requirements
• training service provisioning executives at all connects for documentation and av process adherence
• conducting audit on process adherence at connects and highlighting the deviations
• ecrm coordinator for credit limits and av related queries
(mar 2003-may 2004)
function – risk control – exposure monitoring & credit limits, tn circle
• assigning credit limits and monitor customers’ usage above credit limit
• sms communication to high usage customers
• initiating barring & td for unpaid customers and reconciliation with failures
• monitoring highusage roaming alerts, highlighting abnormal usage patterns to take necessary action
(jul 1999-feb 2003)
function - customer accounting – accounts Officer, tn circle office
• receipting collections across counter by way of cash cheques and credit cards
• full control over amex auto debit customers’ accounts, pre-authorization & accounting thereof
• accounting collection details in “ex” software
• monitoring online bill payments and updating corresponding entries
• maintaining stock of sims and recharge cards
• preparing monthly bank reconciliation statements
• receipting corporate collections and attending to queries on the same
apr 1999-jul 1999 account assistant asian peroxides ltd.
asian peroxides ltd is one of the largest manufacturers and exporters of
hydrogen peroxide in India.
responsibilities

5. • completed major reconciliation of bank statements within a very short span
• reconciliation of sales ledger and debtors accounts
• streamlined records pertaining to purchases and creditors accounts
mar 1997-apr 1999 account asst. tiffins barytes asbestos & paint ltd.
tiffins barytes is a public ltd. company engaged in manufacturing barytes
powder and crushing of barites lumps for export.
responsibilities
• maintaining books of accounts in tally accounts package
• preparing bank / cash vouchers & monthly bank reconciliation statements
education:
personal memoranda:
• date of birth june 17, 1976
• e-mail kameshp1706@gmail.com `
• passport number l2888819 valid till 01/08/2023
aug 1999 – aug 2000 diploma in oracle 8i and visual basic 6.0,
software solutions integrated, chennai, India
apr 1996 – feb 1997 diploma in computer accounting
first computers, chennai, India
apr 1993 – mar 1996 first class graduate certificate in commerce,
madras university, chennai, India

6. • completed major reconciliation of bank statements within a very short span
• reconciliation of sales ledger and debtors accounts
• streamlined records pertaining to purchases and creditors accounts
mar 1997-apr 1999 account asst. tiffins barytes asbestos & paint ltd.
tiffins barytes is a public ltd. company engaged in manufacturing barytes
powder and crushing of barites lumps for export.
responsibilities
• maintaining books of accounts in tally accounts package
• preparing bank / cash vouchers & monthly bank reconciliation statements
education:
personal memoranda:
• date of birth june 17, 1976
• e-mail kameshp1706@gmail.com `
• passport number l2888819 valid till 01/08/2023
aug 1999 – aug 2000 diploma in oracle 8i and visual basic 6.0,
software solutions integrated, chennai, India
apr 1996 – feb 1997 diploma in computer accounting
first computers, chennai, India
apr 1993 – mar 1996 first class graduate certificate in commerce,
madras university, chennai, India