August 2017 VanUE Meetup presentation Presenters: Dr. Sarah Schulman - Founder of InWithForward, and its Social Impact Lead Charlotte Sécheresse - Service Designer at Kudoz See here for link to the take home exercise at the end of the presentation: Challenge Cards: https://www.slideshare.net/VanUEMeetup/vanue-meetup-design-meets-social-sciences-methods-card-deck-challenges Methods Cards: https://www.slideshare.net/VanUEMeetup/vanue-meetup-design-meets-social-sciences-methods-card-deck-methods

1. Design meets social sciences
presented by:
CharlotteSarah

2. hello!

3. HomelessSMS
NL
UK
AU
HomelessSMS developed at TACSI (2010-2012)
developed at participle
(2008-2010)
CA
HomelessSMS
Lots of places, lots of contexts
kudoz
HomelessSMS
Grounded
Space

4. An eclectic team
co-designer >
< designers
< social
scientists
team
culture
/
/
community
outreach

5. HomelessSMS
I’m Sarah and I’m a
(recovering) social
scientist.

6. Understand
the gap
between what
people do,
say, want
What social sciences
means to me

7. Build
motivation,
opportunity,
capability
What social sciences
means to me

8. What social sciences
means to me
Work
inductively &
deductively

9. HomelessSMS
I’m Charlotte and I’m a
(recovering) designer.

10. What design means
to me
Starting
from the
user's
perspective

11. What design means
to me
Series of
Interactions

12. What design means
to me
Feedback
loop

13. We’re blending our disciplines
Social
Sciences
Human
Services
Service
Design

14. And our values
1. Improve lives, not just services.
2. Implement, not just ideate.
3. Spread intention, not just tools.

15. Networks
Tools
Platforms
Social
services
to create new kinds of…

16. Our local example
is powered by

17. Our local example
hrs of pro bono
content weekly
150
500+volunteer hosts

18. Kudoz
platform
New Props

19. New Roles
Kudoer
& Host

20. New Settings
Experiences
in the
community

21. Kudoz
app
New metrics

22. Jay’s story

23. 3 years ago…

24. Fay’s story

25. “How can we bring learning
and development into the
every day and address
experience poverty?”
Reframe the problem

26. Theory of change:

27. Behind the scenes

28. Name pain
points
See gaps
understand
people’s lived
experiences
make insights
visible
reframe problem
map who
is involved Identify
outcomes
look at behaviour
change theory
Create scenarios Codify
practice(s)
seek feedback
from users
measure
impact
test new roles
& practices
test value
propositions
generate ideas
tell the story
explore
assumptions &
limiting beliefs
Embed
practice(s)
enlist
champions
hold space for
grief, loss, identity
build systems,
policies, data
create
feedbackloops
edit
routines
measure
learning
Spread
principles
Discover insights Define opportunities Develop alternatives Embed practices
Activities in the diamonds are a blend of social science, design and leadership
Methods we use

29. What it looks like

30. Grounded Space

31. Embedded designer

32. - DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCE
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- DESIGN MEETS SOCIAL SCIE
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- DESIGN MEETS SOCIAL SCIEN
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- DESIGN MEETS SOCIAL S
- DESIGN MEETS SOCIAL SCIENCES -
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- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
Try it out
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -
- DESIGN MEETS SOCIAL SCIENCES -

33. Join us …
Sign up as
a Kudoz
host
Come to
our
learning
events
Apply for
our design
fellowship