SlideShare a Scribd company logo
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 1
Shaking
Vanessa Rodrigues
Linköping University
Josina Vink
Experio Lab & Karlstad University
the Status Quo
Upin the Healthcare System
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 2
We talk about designing onto systems, not within systems . . .
We are separate from the system. We are embedded in the system.
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 3
Inside healthcare you feel the pressure of the status quo. . .
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 4
Case Study: Experio Lab
Experio Lab is a national
centre for patient-focused
service innovation in Sweden.
The Experio Way involves:
•	 Curiosity and empathy for
people’s everyday lives
•	 Courage to dream of a
better future
•	 Co-creation to make it
happen
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 5
“We were born as a project with a certain task to change and
to provoke and challenge. It is built into the construction and
DNA.”
- Experio Team Member
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 6
Projects - Examples
Chronically
Engaged
The Gender
Lab
Open 4
Citizens
Mental
Health for
Youth
Seniors
Centre 2.0
Test Tube
Trip
Hand
Hygiene
The
Patient
Journey
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 7
We’re breaking
down silos by
bringing all
stakeholders
together.
It shifts perspectives
to see things from the
patients` point of view.
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 8
The Experio Way
Enacting new
social structures:
•	 People-centric
•	 Change-oriented
•	 Collaborative
•	 Participatory
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 9
Something that
we have to struggle
with now is other
people`s time.
Every minute
we put in this project,
our visitors have to
stand back.
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 10
“People just go, `Nice work . . . but who
asked you? That doesn´t fit into my
everyday work.´ We learned that we
need to have someone order our
projects.”
“We need leadership that understands
innovation and there are not so many.”
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 11
“We have been told that we shouldn`t be limited by what is
possible, but . . . ”
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 12
“The core is like a
black hole. It has a
gravitational pull.
I have to do this; I
have to do this. And
it is getting worse
and worse now. We
are in a situation
where we have a lot
of patients and the
resources are
diminishing.”
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 13
Maintaining old
social structures:
•	 Provider-centric
•	 Risk averse
•	 Hierarchical
•	 Expert-driven
The Status Quo
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 14
The Experio Way
Enacting new
social structures:
•	 People-centric
•	 Change-oriented
•	 Collaborative
•	 Participatory
Maintaining old
social structures:
•	 Provider-centric
•	 Risk averse
•	 Hierarchical
•	 Expert-driven
The Status Quo
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 15
Embedded Agency
Embedded
Agency
enacting
Social Structures
Actions
influencing
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 16
Incumbants vs. challengers
tensions!
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 17
Incumbants vs. challengers
How can systems theory help the challengers
to shake up the status quo?
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 18
Leverage points
12. Constants, numbers
11. Size of buffers
10. Stocks and flows
9. Lengths of delays
8. Negative feedback loops
7. Positive feedback loops
6. Information flows
5. Rules of the system
4. Power to change structure
3. System goals
2. Mindset or paradigm of the system
1. Power to transcend paradigms
in increasing
order of
effectiveness
Meadows (2008)
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 19
Shifting mental models
Meadows
EVENTS
PATTERNS
STRUCTURES
MENTAL
MODELS
Increasing
leverage
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 20
Sometimes you
just have the solutions
in your mind and it is
kind of controlling your
mindset.
They have a
mindset that is - we
are the experts, we
know what they should
do, they over there
must do it.
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 21
We give people the
opportunity to see their
own work from
another perspective.
I am ashamed that I
haven´t understood
the real needs of the
patients. I thought I
knew.
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 22
“I will make sure that I have these coaches for
each moment. They need someone to inspire
them or guide them . . ..”
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 23
“It is a powerful way to explain what you
mean to a large group, to do it in a physical
shape.”
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 24
“If a factory is torn down but the rationality
which produced it is left standing, then that
rationality will simply produce another
factory. If a revolution destroys a
government, but the systematic patterns of
thought that produced that government are
left intact, then those patterns will repeat
themselves... There’s so much talk about the
system. And so little understanding.”
- Robert Pirsig, Zen and the Art of Motorcycle Maintenance
@VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 25
Questions?

More Related Content

Viewers also liked

Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...
Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...
Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...
RSD Relating Systems Thinking and Design
 
The Reflection Room: Shifting from death-avoiding to death-discussing
The Reflection Room: Shifting from death-avoiding to death-discussingThe Reflection Room: Shifting from death-avoiding to death-discussing
The Reflection Room: Shifting from death-avoiding to death-discussing
RSD Relating Systems Thinking and Design
 
Eudaimonic Flourishment through Healthcare System Participation in Annotating...
Eudaimonic Flourishment through Healthcare System Participation in Annotating...Eudaimonic Flourishment through Healthcare System Participation in Annotating...
Eudaimonic Flourishment through Healthcare System Participation in Annotating...
RSD Relating Systems Thinking and Design
 
Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...
Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...
Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...
RSD Relating Systems Thinking and Design
 
Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...
Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...
Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...
RSD Relating Systems Thinking and Design
 
Eleonora Fiore: Ethical challenges of the Internet of Things in the household...
Eleonora Fiore: Ethical challenges of the Internet of Things in the household...Eleonora Fiore: Ethical challenges of the Internet of Things in the household...
Eleonora Fiore: Ethical challenges of the Internet of Things in the household...
RSD Relating Systems Thinking and Design
 
Form, Meaning and Design
Form, Meaning and DesignForm, Meaning and Design
Stafford Beer’s Viable System Model and Team Syntegrity Process
Stafford Beer’s Viable System Model and Team Syntegrity ProcessStafford Beer’s Viable System Model and Team Syntegrity Process
Stafford Beer’s Viable System Model and Team Syntegrity Process
RSD Relating Systems Thinking and Design
 
Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...
Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...
Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...
RSD Relating Systems Thinking and Design
 
Anticipatory Factors in Dialogic Design ISSS 2016
Anticipatory Factors in Dialogic Design ISSS 2016Anticipatory Factors in Dialogic Design ISSS 2016
Anticipatory Factors in Dialogic Design ISSS 2016
Peter Jones
 
Thomas Wendt: Arational Design
Thomas Wendt: Arational DesignThomas Wendt: Arational Design
Thomas Wendt: Arational Design
RSD Relating Systems Thinking and Design
 
Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...
Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...
Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...
RSD Relating Systems Thinking and Design
 
Tim Tompson: Visualising project actor-networks with oral histories
Tim Tompson: Visualising project actor-networks with oral historiesTim Tompson: Visualising project actor-networks with oral histories
Tim Tompson: Visualising project actor-networks with oral histories
RSD Relating Systems Thinking and Design
 
David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders: Collective Dream...
David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders:  Collective Dream...David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders:  Collective Dream...
David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders: Collective Dream...
RSD Relating Systems Thinking and Design
 
A Library of Systemic Relations
A Library of Systemic RelationsA Library of Systemic Relations
A Library of Systemic Relations
RSD Relating Systems Thinking and Design
 
Time and Transition
Time and TransitionTime and Transition
Morphological Analysis for Complex Futures
Morphological Analysis for Complex FuturesMorphological Analysis for Complex Futures
Morphological Analysis for Complex Futures
RSD Relating Systems Thinking and Design
 
Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'
Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'
Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'
RSD Relating Systems Thinking and Design
 
Sustainable Reconstruction with Displaced Academics
Sustainable Reconstruction with Displaced AcademicsSustainable Reconstruction with Displaced Academics
Sustainable Reconstruction with Displaced Academics
RSD Relating Systems Thinking and Design
 
Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...
Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...
Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...
RSD Relating Systems Thinking and Design
 

Viewers also liked (20)

Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...
Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...
Katharine Zywert: Medicine in the Anthropocene: Modern Healthcare and the Tra...
 
The Reflection Room: Shifting from death-avoiding to death-discussing
The Reflection Room: Shifting from death-avoiding to death-discussingThe Reflection Room: Shifting from death-avoiding to death-discussing
The Reflection Room: Shifting from death-avoiding to death-discussing
 
Eudaimonic Flourishment through Healthcare System Participation in Annotating...
Eudaimonic Flourishment through Healthcare System Participation in Annotating...Eudaimonic Flourishment through Healthcare System Participation in Annotating...
Eudaimonic Flourishment through Healthcare System Participation in Annotating...
 
Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...
Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...
Nourhan Hegazy, Prateeksha Singh, Christina Doyle and Caralyn Quan: Made-In-C...
 
Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...
Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...
Carlos Teixeira and Laura Forlano: Digital Manufacturing and the Future of In...
 
Eleonora Fiore: Ethical challenges of the Internet of Things in the household...
Eleonora Fiore: Ethical challenges of the Internet of Things in the household...Eleonora Fiore: Ethical challenges of the Internet of Things in the household...
Eleonora Fiore: Ethical challenges of the Internet of Things in the household...
 
Form, Meaning and Design
Form, Meaning and DesignForm, Meaning and Design
Form, Meaning and Design
 
Stafford Beer’s Viable System Model and Team Syntegrity Process
Stafford Beer’s Viable System Model and Team Syntegrity ProcessStafford Beer’s Viable System Model and Team Syntegrity Process
Stafford Beer’s Viable System Model and Team Syntegrity Process
 
Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...
Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...
Kimberley Peter and Michael Schaus: Understanding Bitcoin Currency and Blockc...
 
Anticipatory Factors in Dialogic Design ISSS 2016
Anticipatory Factors in Dialogic Design ISSS 2016Anticipatory Factors in Dialogic Design ISSS 2016
Anticipatory Factors in Dialogic Design ISSS 2016
 
Thomas Wendt: Arational Design
Thomas Wendt: Arational DesignThomas Wendt: Arational Design
Thomas Wendt: Arational Design
 
Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...
Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...
Manuela Aguirre, Natalia Agudelo, Jonathan Romm: Facilitating generative emer...
 
Tim Tompson: Visualising project actor-networks with oral histories
Tim Tompson: Visualising project actor-networks with oral historiesTim Tompson: Visualising project actor-networks with oral histories
Tim Tompson: Visualising project actor-networks with oral histories
 
David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders: Collective Dream...
David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders:  Collective Dream...David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders:  Collective Dream...
David McKenzie, Darwin Muljono and Elizabeth B.-N. Sanders: Collective Dream...
 
A Library of Systemic Relations
A Library of Systemic RelationsA Library of Systemic Relations
A Library of Systemic Relations
 
Time and Transition
Time and TransitionTime and Transition
Time and Transition
 
Morphological Analysis for Complex Futures
Morphological Analysis for Complex FuturesMorphological Analysis for Complex Futures
Morphological Analysis for Complex Futures
 
Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'
Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'
Rsd5 Philippe Beaulieu-Brossard, Ph.D. 'US SOCOM Goes Google'
 
Sustainable Reconstruction with Displaced Academics
Sustainable Reconstruction with Displaced AcademicsSustainable Reconstruction with Displaced Academics
Sustainable Reconstruction with Displaced Academics
 
Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...
Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...
Silvia Barbero and Agnese Pallaro: Systemic Design & Policy Making: The Case ...
 

Similar to Vanessa Rodrigues and Josina Vink: Agency in Designing: Contextual Factors Influencing Actors` Actions in Service Design Processes

User Research London - successfully positioning research in organizations
User Research London - successfully positioning research in organizationsUser Research London - successfully positioning research in organizations
User Research London - successfully positioning research in organizations
twig+fish research practice
 
Company Culture under Pressure | Growing Business changes Behaviour
Company Culture under Pressure | Growing Business changes BehaviourCompany Culture under Pressure | Growing Business changes Behaviour
Company Culture under Pressure | Growing Business changes Behaviour
BERATUNG JUDITH ANDRESEN
 
JWT INSIDE Webinar: 5 Details That Can Make Your Candidate Experience Unique
JWT INSIDE Webinar:  5 Details That Can Make Your Candidate Experience UniqueJWT INSIDE Webinar:  5 Details That Can Make Your Candidate Experience Unique
JWT INSIDE Webinar: 5 Details That Can Make Your Candidate Experience Unique
JWTINSIDE
 
Diagnostic Reading
Diagnostic ReadingDiagnostic Reading
Diagnostic Reading
Mariman Darto
 
Week 1 - Virtual Sprint School PPT
Week 1 - Virtual Sprint School PPTWeek 1 - Virtual Sprint School PPT
Week 1 - Virtual Sprint School PPT
Design Lab
 
Dimensions Autism Summit 2022 conference presentation
Dimensions Autism Summit 2022 conference presentationDimensions Autism Summit 2022 conference presentation
Dimensions Autism Summit 2022 conference presentation
Dimensions UK
 
Virtual Design School 2020 - COVID Edition, Session 6
Virtual Design School 2020 - COVID Edition, Session 6Virtual Design School 2020 - COVID Edition, Session 6
Virtual Design School 2020 - COVID Edition, Session 6
Design Lab
 
Research and Role conflict
Research and Role conflict Research and Role conflict
Research and Role conflict
Kim Tairi
 
Denmark SHCR 1 day, April 2015 Jackie Lynton & Kate Pound
Denmark SHCR 1 day, April 2015 Jackie Lynton & Kate PoundDenmark SHCR 1 day, April 2015 Jackie Lynton & Kate Pound
Denmark SHCR 1 day, April 2015 Jackie Lynton & Kate Pound
NHS Improving Quality
 
Toronto Agile Tour - Timeless Leadership
Toronto Agile Tour - Timeless LeadershipToronto Agile Tour - Timeless Leadership
Toronto Agile Tour - Timeless Leadership
Jason Little
 
Improving quality in primary care. Leading with purpose and possibility.
Improving quality in primary care. Leading with purpose and possibility.Improving quality in primary care. Leading with purpose and possibility.
Improving quality in primary care. Leading with purpose and possibility.
Robert Varnam Coaching
 
COMEPASSIONIT
COMEPASSIONITCOMEPASSIONIT
COMEPASSIONIT
Helen Bevan
 
Transforming health care with Service Design – Global Service Design Conferen...
Transforming health care with Service Design – Global Service Design Conferen...Transforming health care with Service Design – Global Service Design Conferen...
Transforming health care with Service Design – Global Service Design Conferen...
Stefan Moritz
 
Fundamentals of quality improvement
Fundamentals of quality improvement Fundamentals of quality improvement
Fundamentals of quality improvement
Helen Bevan
 
Fundamentals of Quality Improvement
Fundamentals of Quality ImprovementFundamentals of Quality Improvement
Fundamentals of Quality Improvement
Helen Bevan
 
Agility and Organisational Change
Agility and Organisational ChangeAgility and Organisational Change
Agility and Organisational Change
Neil Perkin
 
Prototyping Information Architecture
Prototyping Information ArchitecturePrototyping Information Architecture
Prototyping Information Architecture
Andy Fitzgerald
 
Ross Fisher - The Greatest Presentation in the World… Tribute
Ross Fisher - The Greatest Presentation in the World… TributeRoss Fisher - The Greatest Presentation in the World… Tribute
Ross Fisher - The Greatest Presentation in the World… Tribute
SMACC Conference
 
The Greatest Presentation in the World… Tribute
The Greatest Presentation in the World… TributeThe Greatest Presentation in the World… Tribute
The Greatest Presentation in the World… Tribute
SMACC Conference
 
Thinking differently in the NHS - Zoe Lord - Change Management Institute
Thinking differently in the NHS - Zoe Lord - Change Management InstituteThinking differently in the NHS - Zoe Lord - Change Management Institute
Thinking differently in the NHS - Zoe Lord - Change Management Institute
Zoe Lord
 

Similar to Vanessa Rodrigues and Josina Vink: Agency in Designing: Contextual Factors Influencing Actors` Actions in Service Design Processes (20)

User Research London - successfully positioning research in organizations
User Research London - successfully positioning research in organizationsUser Research London - successfully positioning research in organizations
User Research London - successfully positioning research in organizations
 
Company Culture under Pressure | Growing Business changes Behaviour
Company Culture under Pressure | Growing Business changes BehaviourCompany Culture under Pressure | Growing Business changes Behaviour
Company Culture under Pressure | Growing Business changes Behaviour
 
JWT INSIDE Webinar: 5 Details That Can Make Your Candidate Experience Unique
JWT INSIDE Webinar:  5 Details That Can Make Your Candidate Experience UniqueJWT INSIDE Webinar:  5 Details That Can Make Your Candidate Experience Unique
JWT INSIDE Webinar: 5 Details That Can Make Your Candidate Experience Unique
 
Diagnostic Reading
Diagnostic ReadingDiagnostic Reading
Diagnostic Reading
 
Week 1 - Virtual Sprint School PPT
Week 1 - Virtual Sprint School PPTWeek 1 - Virtual Sprint School PPT
Week 1 - Virtual Sprint School PPT
 
Dimensions Autism Summit 2022 conference presentation
Dimensions Autism Summit 2022 conference presentationDimensions Autism Summit 2022 conference presentation
Dimensions Autism Summit 2022 conference presentation
 
Virtual Design School 2020 - COVID Edition, Session 6
Virtual Design School 2020 - COVID Edition, Session 6Virtual Design School 2020 - COVID Edition, Session 6
Virtual Design School 2020 - COVID Edition, Session 6
 
Research and Role conflict
Research and Role conflict Research and Role conflict
Research and Role conflict
 
Denmark SHCR 1 day, April 2015 Jackie Lynton & Kate Pound
Denmark SHCR 1 day, April 2015 Jackie Lynton & Kate PoundDenmark SHCR 1 day, April 2015 Jackie Lynton & Kate Pound
Denmark SHCR 1 day, April 2015 Jackie Lynton & Kate Pound
 
Toronto Agile Tour - Timeless Leadership
Toronto Agile Tour - Timeless LeadershipToronto Agile Tour - Timeless Leadership
Toronto Agile Tour - Timeless Leadership
 
Improving quality in primary care. Leading with purpose and possibility.
Improving quality in primary care. Leading with purpose and possibility.Improving quality in primary care. Leading with purpose and possibility.
Improving quality in primary care. Leading with purpose and possibility.
 
COMEPASSIONIT
COMEPASSIONITCOMEPASSIONIT
COMEPASSIONIT
 
Transforming health care with Service Design – Global Service Design Conferen...
Transforming health care with Service Design – Global Service Design Conferen...Transforming health care with Service Design – Global Service Design Conferen...
Transforming health care with Service Design – Global Service Design Conferen...
 
Fundamentals of quality improvement
Fundamentals of quality improvement Fundamentals of quality improvement
Fundamentals of quality improvement
 
Fundamentals of Quality Improvement
Fundamentals of Quality ImprovementFundamentals of Quality Improvement
Fundamentals of Quality Improvement
 
Agility and Organisational Change
Agility and Organisational ChangeAgility and Organisational Change
Agility and Organisational Change
 
Prototyping Information Architecture
Prototyping Information ArchitecturePrototyping Information Architecture
Prototyping Information Architecture
 
Ross Fisher - The Greatest Presentation in the World… Tribute
Ross Fisher - The Greatest Presentation in the World… TributeRoss Fisher - The Greatest Presentation in the World… Tribute
Ross Fisher - The Greatest Presentation in the World… Tribute
 
The Greatest Presentation in the World… Tribute
The Greatest Presentation in the World… TributeThe Greatest Presentation in the World… Tribute
The Greatest Presentation in the World… Tribute
 
Thinking differently in the NHS - Zoe Lord - Change Management Institute
Thinking differently in the NHS - Zoe Lord - Change Management InstituteThinking differently in the NHS - Zoe Lord - Change Management Institute
Thinking differently in the NHS - Zoe Lord - Change Management Institute
 

More from RSD Relating Systems Thinking and Design

Klaus Krippendorff RSD10 From uncritical design
Klaus Krippendorff RSD10 From uncritical designKlaus Krippendorff RSD10 From uncritical design
Klaus Krippendorff RSD10 From uncritical design
RSD Relating Systems Thinking and Design
 
Analyzing tools for facilitation through HEC Design Lens
Analyzing tools for facilitation through HEC Design LensAnalyzing tools for facilitation through HEC Design Lens
Analyzing tools for facilitation through HEC Design Lens
RSD Relating Systems Thinking and Design
 
CanIMPACT Clinical Map - Jones
CanIMPACT Clinical Map - JonesCanIMPACT Clinical Map - Jones
CanIMPACT Clinical Map - Jones
RSD Relating Systems Thinking and Design
 
Visualization Types Codex
Visualization Types CodexVisualization Types Codex
Visualization Types Codex
RSD Relating Systems Thinking and Design
 
Designing Social infrastructures for Complex Service Systems
Designing Social infrastructures for Complex Service SystemsDesigning Social infrastructures for Complex Service Systems
Designing Social infrastructures for Complex Service Systems
RSD Relating Systems Thinking and Design
 
RSD5 Curriculum Making for Trito Learning
RSD5 Curriculum Making for Trito Learning RSD5 Curriculum Making for Trito Learning
RSD5 Curriculum Making for Trito Learning
RSD Relating Systems Thinking and Design
 
Managing Creativity: Oxymoron or Necessity?
Managing Creativity: Oxymoron or Necessity?Managing Creativity: Oxymoron or Necessity?
Managing Creativity: Oxymoron or Necessity?
RSD Relating Systems Thinking and Design
 
Intelligent Ecosystem Open Pit Mining Gigamap
Intelligent Ecosystem Open Pit Mining GigamapIntelligent Ecosystem Open Pit Mining Gigamap
Intelligent Ecosystem Open Pit Mining Gigamap
RSD Relating Systems Thinking and Design
 
Democratizing Social Innovation
Democratizing Social InnovationDemocratizing Social Innovation
Democratizing Social Innovation
RSD Relating Systems Thinking and Design
 
Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...
Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...
Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...
RSD Relating Systems Thinking and Design
 
Systemic Design Toolkit
Systemic Design ToolkitSystemic Design Toolkit
The Fabric of Social Seva
The Fabric of Social SevaThe Fabric of Social Seva
The Fabric of Social Seva
RSD Relating Systems Thinking and Design
 
shhh! sex
shhh! sexshhh! sex
Crime & Punishment
Crime & PunishmentCrime & Punishment
Complexity and Design of Management Systems
Complexity and Design of Management SystemsComplexity and Design of Management Systems
Complexity and Design of Management Systems
RSD Relating Systems Thinking and Design
 
System Insights from 'WellAhead':
System Insights from 'WellAhead': System Insights from 'WellAhead':
System Insights from 'WellAhead':
RSD Relating Systems Thinking and Design
 
Enabling Systemic Transformations
Enabling Systemic TransformationsEnabling Systemic Transformations
Enabling Systemic Transformations
RSD Relating Systems Thinking and Design
 
Hierarchy in Flux: Interfacing Robots
Hierarchy in Flux: Interfacing RobotsHierarchy in Flux: Interfacing Robots
Hierarchy in Flux: Interfacing Robots
RSD Relating Systems Thinking and Design
 
Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...
Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...
Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...
RSD Relating Systems Thinking and Design
 

More from RSD Relating Systems Thinking and Design (19)

Klaus Krippendorff RSD10 From uncritical design
Klaus Krippendorff RSD10 From uncritical designKlaus Krippendorff RSD10 From uncritical design
Klaus Krippendorff RSD10 From uncritical design
 
Analyzing tools for facilitation through HEC Design Lens
Analyzing tools for facilitation through HEC Design LensAnalyzing tools for facilitation through HEC Design Lens
Analyzing tools for facilitation through HEC Design Lens
 
CanIMPACT Clinical Map - Jones
CanIMPACT Clinical Map - JonesCanIMPACT Clinical Map - Jones
CanIMPACT Clinical Map - Jones
 
Visualization Types Codex
Visualization Types CodexVisualization Types Codex
Visualization Types Codex
 
Designing Social infrastructures for Complex Service Systems
Designing Social infrastructures for Complex Service SystemsDesigning Social infrastructures for Complex Service Systems
Designing Social infrastructures for Complex Service Systems
 
RSD5 Curriculum Making for Trito Learning
RSD5 Curriculum Making for Trito Learning RSD5 Curriculum Making for Trito Learning
RSD5 Curriculum Making for Trito Learning
 
Managing Creativity: Oxymoron or Necessity?
Managing Creativity: Oxymoron or Necessity?Managing Creativity: Oxymoron or Necessity?
Managing Creativity: Oxymoron or Necessity?
 
Intelligent Ecosystem Open Pit Mining Gigamap
Intelligent Ecosystem Open Pit Mining GigamapIntelligent Ecosystem Open Pit Mining Gigamap
Intelligent Ecosystem Open Pit Mining Gigamap
 
Democratizing Social Innovation
Democratizing Social InnovationDemocratizing Social Innovation
Democratizing Social Innovation
 
Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...
Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...
Case Study: Using a Systems Design Model to Bring Clean Drinking Water to Rur...
 
Systemic Design Toolkit
Systemic Design ToolkitSystemic Design Toolkit
Systemic Design Toolkit
 
The Fabric of Social Seva
The Fabric of Social SevaThe Fabric of Social Seva
The Fabric of Social Seva
 
shhh! sex
shhh! sexshhh! sex
shhh! sex
 
Crime & Punishment
Crime & PunishmentCrime & Punishment
Crime & Punishment
 
Complexity and Design of Management Systems
Complexity and Design of Management SystemsComplexity and Design of Management Systems
Complexity and Design of Management Systems
 
System Insights from 'WellAhead':
System Insights from 'WellAhead': System Insights from 'WellAhead':
System Insights from 'WellAhead':
 
Enabling Systemic Transformations
Enabling Systemic TransformationsEnabling Systemic Transformations
Enabling Systemic Transformations
 
Hierarchy in Flux: Interfacing Robots
Hierarchy in Flux: Interfacing RobotsHierarchy in Flux: Interfacing Robots
Hierarchy in Flux: Interfacing Robots
 
Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...
Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...
Marie Davidova: Socio-Environmental Relations of Non-Discrete Spaces and Arch...
 

Recently uploaded

一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
kecekev
 
Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1
Decomart Studio
 
定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样
qo1as76n
 
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
jyz59f4j
 
Graphic Design Tools and Software .pptx
Graphic Design Tools and Software   .pptxGraphic Design Tools and Software   .pptx
Graphic Design Tools and Software .pptx
Virtual Real Design
 
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
asuzyq
 
Virtual Tour Application Powerpoint for museum of edinburgh
Virtual Tour Application Powerpoint for museum of edinburghVirtual Tour Application Powerpoint for museum of edinburgh
Virtual Tour Application Powerpoint for museum of edinburgh
millarj46
 
20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf
ameli25062005
 
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
9a93xvy
 
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
pmgdscunsri
 
一比一原版(毕业证)长崎大学毕业证成绩单如何办理
一比一原版(毕业证)长崎大学毕业证成绩单如何办理一比一原版(毕业证)长崎大学毕业证成绩单如何办理
一比一原版(毕业证)长崎大学毕业证成绩单如何办理
taqyed
 
原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样
原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样
原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样
gpffo76j
 
Impact of Fonts: in Web and Apps Design
Impact of Fonts:  in Web and Apps DesignImpact of Fonts:  in Web and Apps Design
Impact of Fonts: in Web and Apps Design
contactproperweb2014
 
Connect Conference 2022: Passive House - Economic and Environmental Solution...
Connect Conference 2022: Passive House -  Economic and Environmental Solution...Connect Conference 2022: Passive House -  Economic and Environmental Solution...
Connect Conference 2022: Passive House - Economic and Environmental Solution...
TE Studio
 
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdfSECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
eloprejohn333
 
哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样
哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样
哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样
qo1as76n
 
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptxUNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
GOWSIKRAJA PALANISAMY
 
Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.
Techno Merch
 
Portfolio.pdf
Portfolio.pdfPortfolio.pdf
Portfolio.pdf
garcese
 
一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理
peuce
 

Recently uploaded (20)

一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
一比一原版(UW毕业证)西雅图华盛顿大学毕业证如何办理
 
Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1Top Interior Designers in Bangalore.pdf1
Top Interior Designers in Bangalore.pdf1
 
定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样定制美国西雅图城市大学毕业证学历证书原版一模一样
定制美国西雅图城市大学毕业证学历证书原版一模一样
 
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证成绩单如何办理
 
Graphic Design Tools and Software .pptx
Graphic Design Tools and Software   .pptxGraphic Design Tools and Software   .pptx
Graphic Design Tools and Software .pptx
 
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
一比一原版(Columbia毕业证)哥伦比亚大学毕业证如何办理
 
Virtual Tour Application Powerpoint for museum of edinburgh
Virtual Tour Application Powerpoint for museum of edinburghVirtual Tour Application Powerpoint for museum of edinburgh
Virtual Tour Application Powerpoint for museum of edinburgh
 
20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf20 slides of research movie and artists .pdf
20 slides of research movie and artists .pdf
 
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
一比一原版(CITY毕业证书)谢菲尔德哈勒姆大学毕业证如何办理
 
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page
 
一比一原版(毕业证)长崎大学毕业证成绩单如何办理
一比一原版(毕业证)长崎大学毕业证成绩单如何办理一比一原版(毕业证)长崎大学毕业证成绩单如何办理
一比一原版(毕业证)长崎大学毕业证成绩单如何办理
 
原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样
原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样
原版定做(penn毕业证书)美国宾夕法尼亚大学毕业证文凭学历证书原版一模一样
 
Impact of Fonts: in Web and Apps Design
Impact of Fonts:  in Web and Apps DesignImpact of Fonts:  in Web and Apps Design
Impact of Fonts: in Web and Apps Design
 
Connect Conference 2022: Passive House - Economic and Environmental Solution...
Connect Conference 2022: Passive House -  Economic and Environmental Solution...Connect Conference 2022: Passive House -  Economic and Environmental Solution...
Connect Conference 2022: Passive House - Economic and Environmental Solution...
 
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdfSECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
SECURING BUILDING PERMIT CITY OF CALOOCAN.pdf
 
哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样
哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样
哪里办理美国中央华盛顿大学毕业证双学位证书原版一模一样
 
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptxUNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
UNIT V ACTIONS AND COMMANDS, FORMS AND CONTROLS.pptx
 
Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.Technoblade The Legacy of a Minecraft Legend.
Technoblade The Legacy of a Minecraft Legend.
 
Portfolio.pdf
Portfolio.pdfPortfolio.pdf
Portfolio.pdf
 
一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理一比一原版(BU毕业证)波士顿大学毕业证如何办理
一比一原版(BU毕业证)波士顿大学毕业证如何办理
 

Vanessa Rodrigues and Josina Vink: Agency in Designing: Contextual Factors Influencing Actors` Actions in Service Design Processes

  • 1. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 1 Shaking Vanessa Rodrigues Linköping University Josina Vink Experio Lab & Karlstad University the Status Quo Upin the Healthcare System
  • 2. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 2 We talk about designing onto systems, not within systems . . . We are separate from the system. We are embedded in the system.
  • 3. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 3 Inside healthcare you feel the pressure of the status quo. . .
  • 4. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 4 Case Study: Experio Lab Experio Lab is a national centre for patient-focused service innovation in Sweden. The Experio Way involves: • Curiosity and empathy for people’s everyday lives • Courage to dream of a better future • Co-creation to make it happen
  • 5. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 5 “We were born as a project with a certain task to change and to provoke and challenge. It is built into the construction and DNA.” - Experio Team Member
  • 6. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 6 Projects - Examples Chronically Engaged The Gender Lab Open 4 Citizens Mental Health for Youth Seniors Centre 2.0 Test Tube Trip Hand Hygiene The Patient Journey
  • 7. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 7 We’re breaking down silos by bringing all stakeholders together. It shifts perspectives to see things from the patients` point of view.
  • 8. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 8 The Experio Way Enacting new social structures: • People-centric • Change-oriented • Collaborative • Participatory
  • 9. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 9 Something that we have to struggle with now is other people`s time. Every minute we put in this project, our visitors have to stand back.
  • 10. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 10 “People just go, `Nice work . . . but who asked you? That doesn´t fit into my everyday work.´ We learned that we need to have someone order our projects.” “We need leadership that understands innovation and there are not so many.”
  • 11. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 11 “We have been told that we shouldn`t be limited by what is possible, but . . . ”
  • 12. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 12 “The core is like a black hole. It has a gravitational pull. I have to do this; I have to do this. And it is getting worse and worse now. We are in a situation where we have a lot of patients and the resources are diminishing.”
  • 13. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 13 Maintaining old social structures: • Provider-centric • Risk averse • Hierarchical • Expert-driven The Status Quo
  • 14. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 14 The Experio Way Enacting new social structures: • People-centric • Change-oriented • Collaborative • Participatory Maintaining old social structures: • Provider-centric • Risk averse • Hierarchical • Expert-driven The Status Quo
  • 15. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 15 Embedded Agency Embedded Agency enacting Social Structures Actions influencing
  • 16. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 16 Incumbants vs. challengers tensions!
  • 17. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 17 Incumbants vs. challengers How can systems theory help the challengers to shake up the status quo?
  • 18. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 18 Leverage points 12. Constants, numbers 11. Size of buffers 10. Stocks and flows 9. Lengths of delays 8. Negative feedback loops 7. Positive feedback loops 6. Information flows 5. Rules of the system 4. Power to change structure 3. System goals 2. Mindset or paradigm of the system 1. Power to transcend paradigms in increasing order of effectiveness Meadows (2008)
  • 19. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 19 Shifting mental models Meadows EVENTS PATTERNS STRUCTURES MENTAL MODELS Increasing leverage
  • 20. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 20 Sometimes you just have the solutions in your mind and it is kind of controlling your mindset. They have a mindset that is - we are the experts, we know what they should do, they over there must do it.
  • 21. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 21 We give people the opportunity to see their own work from another perspective. I am ashamed that I haven´t understood the real needs of the patients. I thought I knew.
  • 22. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 22 “I will make sure that I have these coaches for each moment. They need someone to inspire them or guide them . . ..”
  • 23. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 23 “It is a powerful way to explain what you mean to a large group, to do it in a physical shape.”
  • 24. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 24 “If a factory is torn down but the rationality which produced it is left standing, then that rationality will simply produce another factory. If a revolution destroys a government, but the systematic patterns of thought that produced that government are left intact, then those patterns will repeat themselves... There’s so much talk about the system. And so little understanding.” - Robert Pirsig, Zen and the Art of Motorcycle Maintenance
  • 25. @VENZRODRIGUES @JOSINAVINK | SHAKING UP THE STATUS QUO | #RSD5 25 Questions?