The document discusses the importance of customer focus and retention. It defines a customer as the purpose of a business according to Mahatma Gandhi. An organization is considered customer focused when it consistently exceeds customer expectations and creates loyal customers through exceptional customer service. The document outlines several customer-focused behaviors including putting the customer first, maintaining a positive attitude, identifying and addressing customer needs, building relationships, and effectively resolving problems. It emphasizes the importance of customer retention and notes that it takes months to find a customer but only seconds to lose one.
The tennis championship will take place at Club Tennis Vic in Vic, Spain. All participants will stay at the Hotel NH Ciutat de Vic and be transported daily by autocar between the hotel and club. Meals will include breakfast and dinner at the hotel and lunch and a snack at the club according to a set schedule. Participants will follow a daily schedule that includes transportation, meals, practice sessions, free time exploring Vic, and dinner before bedtime.
This document provides an overview of customer accommodation and service. It discusses perspectives on customers, principles of marketing to customers, levels of customer service and accommodation, and elements of basic customer service platforms. Key points covered include defining customers from different perspectives in the supply chain, the importance of understanding unique customer needs and requirements, and establishing basic levels of availability, operational performance, and service reliability to meet industry standards and marketing strategy.
The document discusses urinary incontinence (UI), noting that it is underreported and underdiagnosed condition that affects millions worldwide. Some key facts presented include that 1 in 4 women over 18 experience UI episodes, 1/3 of men and women ages 30-70 have experienced loss of bladder control, and 2/3 of affected individuals do not use treatments. The need is outlined for better control of UI problems and more socially acceptable products for both men and women. Target markets and potential products are identified. The document concludes by summarizing SCA Group, a leading global hygiene and forest products company, as a potential producer of such UI products.
The document discusses challenges and truths for customer focus. It emphasizes serving the customer, uniting cultures without internal battles, and managing with a focus on information over meetings. It presents five simple truths: focus on the present not the future, focus on reality not visions, focus on simplicity not possibilities, talk with customers not about them, and focus on price tags not price image. It concludes with reminders to be on time, call back, avoid lies, and not use customer parking lots.
The document discusses the importance of customer focus and retention. It defines a customer as the purpose of a business according to Mahatma Gandhi. An organization is considered customer focused when it consistently exceeds customer expectations and creates loyal customers through exceptional customer service. The document outlines several customer-focused behaviors including putting the customer first, maintaining a positive attitude, identifying and addressing customer needs, building relationships, and effectively resolving problems. It emphasizes the importance of customer retention and notes that it takes months to find a customer but only seconds to lose one.
The tennis championship will take place at Club Tennis Vic in Vic, Spain. All participants will stay at the Hotel NH Ciutat de Vic and be transported daily by autocar between the hotel and club. Meals will include breakfast and dinner at the hotel and lunch and a snack at the club according to a set schedule. Participants will follow a daily schedule that includes transportation, meals, practice sessions, free time exploring Vic, and dinner before bedtime.
This document provides an overview of customer accommodation and service. It discusses perspectives on customers, principles of marketing to customers, levels of customer service and accommodation, and elements of basic customer service platforms. Key points covered include defining customers from different perspectives in the supply chain, the importance of understanding unique customer needs and requirements, and establishing basic levels of availability, operational performance, and service reliability to meet industry standards and marketing strategy.
The document discusses urinary incontinence (UI), noting that it is underreported and underdiagnosed condition that affects millions worldwide. Some key facts presented include that 1 in 4 women over 18 experience UI episodes, 1/3 of men and women ages 30-70 have experienced loss of bladder control, and 2/3 of affected individuals do not use treatments. The need is outlined for better control of UI problems and more socially acceptable products for both men and women. Target markets and potential products are identified. The document concludes by summarizing SCA Group, a leading global hygiene and forest products company, as a potential producer of such UI products.
The document discusses challenges and truths for customer focus. It emphasizes serving the customer, uniting cultures without internal battles, and managing with a focus on information over meetings. It presents five simple truths: focus on the present not the future, focus on reality not visions, focus on simplicity not possibilities, talk with customers not about them, and focus on price tags not price image. It concludes with reminders to be on time, call back, avoid lies, and not use customer parking lots.
Total Customer Focus: Changing customer relationships where it matters mostGlobal Partners Inc.
Total Customer Focus is a program that provides participants with the skills and capabilities to change their relationships with customers and capture these new opportunities. These changes in expectations and relationships between customers and suppliers require front-line people from Sales and Technical Service to fundamentally change the way they interact with customers. Those organizations that fail to equip their front-line people with the necessary skills and capabilities will be relegated to being commodity suppliers or worse. However, those who recognize and address these changes will capture new opportunities by leveraging their front-line to create significant value for their customers and their own organizations.
This document outlines ten commandments for customer focus and satisfaction. The commandments are to ask customers what they want and listen to their feedback, put strong systems in place to support customers, underpromise and overdeliver, respond positively to customers, partner with customers and treat them and employees as partners, face reality and address issues directly, put the right people in place to serve customers, innovate to provide the best customer experience, hire people with the right passionate attitude, and set SMART objectives focused on delighting customers through added value and unexpected benefits.
The document discusses the shift from transactional marketing to relationship marketing. Relationship marketing focuses on maintaining long-term relationships with customers and other stakeholders to maximize their lifetime value. It involves developing close interactive relationships through cooperation instead of competition. The key elements of relationship marketing include identifying and tracking customers, delivering personalized messages, and focusing on customer retention and lifetime value rather than single transactions.
The document discusses relationship marketing and how it differs from traditional transactional marketing. Relationship marketing focuses on developing long-term partnerships with customers and other stakeholders rather than single transactions. It emphasizes customer retention over acquisition and relies on cross-functional teams rather than departments. Relationship marketing also takes a more customized approach to the traditional 4Ps of marketing by collaborating with customers on products, negotiating prices, offering various fulfillment options, and using integrated communications. Overall, relationship marketing aims to develop continuous relationships through superior service, communication, and adding value for customers.
Customer focus and relationship managementUday Koganti
CRM aims to understand, anticipate, and manage customer needs through integrating marketing, sales, customer service, and field support. It focuses on both acquiring new customers and retaining existing ones. CRM involves becoming customer-focused, adapting to customer needs, conducting market research, and building strategic relationships with valuable customers over the long term. Technology plays a pivotal role in CRM by enabling personalized communication and services through customer databases, data mining, and loyalty programs.
The document discusses how customer loyalty leads to company profitability and outlines strategies for creating loyal, lifetime customers. It recommends focusing on customer values and company goals, employee satisfaction, the end goal of the customer, and evolving with customer needs. Maintaining old customers is more profitable than acquiring new ones because old customers require fewer resources, provide referrals, and are familiar with a company's products and services. The longer a customer remains, the more profitable they tend to become.
10 Habits of Successful Creative People: How to change your mind and build cr...Yuan Wang
Creativity is not a gift exclusive to artists and designers. It is in fact a skill everyone can learn, including people who see themselves as analytical. In this talk I will share 10 habits of successful creative people and real-life examples of how these have led to successful outcomes in the business, design and technology world. Inspired by the book "Change your mind" by Rod Judkins.
This document discusses relationship marketing. It defines relationship marketing as building long-term relationships with key parties like customers and suppliers to earn and retain business. Relationship marketing focuses on interactions within networks and developing strong economic, technical and social ties. It differs from transactional marketing which focuses on one-time sales. Relationship marketing emphasizes customer lifetime value and loyalty through satisfaction. It involves different levels from basic to partnership marketing. Relationship marketing is important because it is more profitable to retain existing customers than attract new ones.
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
The Highway to Hell Cocktail är en drink som får många på fall. Ofta intas den under vad som verkar vara Happy Hour och 2 F 1 men slutar oftast i tragedi.
Recept: Blanda Dålig kontroll med Otillräcklig Information, krydda med Ingen Innovation och rör om med en drinkpinne av FÖRÄNDRING så får du en Highway to Hell. Byt ut valfri ingrediens mot lite bubblande Övermod så får du en Beverly Hills Highway to Hell…
Presentationen är från IBM Collaboration Forum och visar nästa generation av Business analytics & optimization.
Kolla på www-BI-bloggen.se
Total Customer Focus: Changing customer relationships where it matters mostGlobal Partners Inc.
Total Customer Focus is a program that provides participants with the skills and capabilities to change their relationships with customers and capture these new opportunities. These changes in expectations and relationships between customers and suppliers require front-line people from Sales and Technical Service to fundamentally change the way they interact with customers. Those organizations that fail to equip their front-line people with the necessary skills and capabilities will be relegated to being commodity suppliers or worse. However, those who recognize and address these changes will capture new opportunities by leveraging their front-line to create significant value for their customers and their own organizations.
This document outlines ten commandments for customer focus and satisfaction. The commandments are to ask customers what they want and listen to their feedback, put strong systems in place to support customers, underpromise and overdeliver, respond positively to customers, partner with customers and treat them and employees as partners, face reality and address issues directly, put the right people in place to serve customers, innovate to provide the best customer experience, hire people with the right passionate attitude, and set SMART objectives focused on delighting customers through added value and unexpected benefits.
The document discusses the shift from transactional marketing to relationship marketing. Relationship marketing focuses on maintaining long-term relationships with customers and other stakeholders to maximize their lifetime value. It involves developing close interactive relationships through cooperation instead of competition. The key elements of relationship marketing include identifying and tracking customers, delivering personalized messages, and focusing on customer retention and lifetime value rather than single transactions.
The document discusses relationship marketing and how it differs from traditional transactional marketing. Relationship marketing focuses on developing long-term partnerships with customers and other stakeholders rather than single transactions. It emphasizes customer retention over acquisition and relies on cross-functional teams rather than departments. Relationship marketing also takes a more customized approach to the traditional 4Ps of marketing by collaborating with customers on products, negotiating prices, offering various fulfillment options, and using integrated communications. Overall, relationship marketing aims to develop continuous relationships through superior service, communication, and adding value for customers.
Customer focus and relationship managementUday Koganti
CRM aims to understand, anticipate, and manage customer needs through integrating marketing, sales, customer service, and field support. It focuses on both acquiring new customers and retaining existing ones. CRM involves becoming customer-focused, adapting to customer needs, conducting market research, and building strategic relationships with valuable customers over the long term. Technology plays a pivotal role in CRM by enabling personalized communication and services through customer databases, data mining, and loyalty programs.
The document discusses how customer loyalty leads to company profitability and outlines strategies for creating loyal, lifetime customers. It recommends focusing on customer values and company goals, employee satisfaction, the end goal of the customer, and evolving with customer needs. Maintaining old customers is more profitable than acquiring new ones because old customers require fewer resources, provide referrals, and are familiar with a company's products and services. The longer a customer remains, the more profitable they tend to become.
10 Habits of Successful Creative People: How to change your mind and build cr...Yuan Wang
Creativity is not a gift exclusive to artists and designers. It is in fact a skill everyone can learn, including people who see themselves as analytical. In this talk I will share 10 habits of successful creative people and real-life examples of how these have led to successful outcomes in the business, design and technology world. Inspired by the book "Change your mind" by Rod Judkins.
This document discusses relationship marketing. It defines relationship marketing as building long-term relationships with key parties like customers and suppliers to earn and retain business. Relationship marketing focuses on interactions within networks and developing strong economic, technical and social ties. It differs from transactional marketing which focuses on one-time sales. Relationship marketing emphasizes customer lifetime value and loyalty through satisfaction. It involves different levels from basic to partnership marketing. Relationship marketing is important because it is more profitable to retain existing customers than attract new ones.
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
The Highway to Hell Cocktail är en drink som får många på fall. Ofta intas den under vad som verkar vara Happy Hour och 2 F 1 men slutar oftast i tragedi.
Recept: Blanda Dålig kontroll med Otillräcklig Information, krydda med Ingen Innovation och rör om med en drinkpinne av FÖRÄNDRING så får du en Highway to Hell. Byt ut valfri ingrediens mot lite bubblande Övermod så får du en Beverly Hills Highway to Hell…
Presentationen är från IBM Collaboration Forum och visar nästa generation av Business analytics & optimization.
Kolla på www-BI-bloggen.se
Hvilken rolle spiller nettkvalitet i det grønne skiftet, og hvordan kan bruk av nettkvalitetsmålinger spare energiprodusentene for millioner av kroner?
I samarbeid med IKM Instrutek har vi vært så heldige å få besøk av Johan Stenfeldt fra Metrum i Gøteborg til Elsikkerhetskompetanse 2019. Stenfeldt er elkraftingeniør og ekspert på nettkvalitet. På fagsamlingen snakket han om blant annet betydningen av nettkvalitet, målestrategi og valg av måleutstyr.
Välmående på arbetsplatsen. Ålands Näringsliv 25.10.2012Ålands Näringsliv
Arbetsfrånvaro påverkar både företagets lönsamhet och individens välbefinnande och kostar de åländska företagen över 5 miljoner euro årligen. Under denna lunch får vi en lite närmare inblick hur man på ett relativt enkelt sätt kan förbättra och stärka individens hälsa och välbefinnande. Johan Lindström från Träningsverket och Mats Danielsson från Medimar deltar på lunchen
Grön Tillväxt. Henrik Malmsten.18 oktober 2012. Cleantech local globalÅlands Näringsliv
The document discusses financing solutions for environmental entrepreneurship and trends for companies in different development phases and segments. It provides an overview of key topics like the renewable energy market, trends in Sweden for cleantech companies, and future outlook for cleantech. Global energy demand is expected to increase significantly in coming decades, with renewable sources like solar and wind projected to grow rapidly to meet new demand.
Organizations and networks. Föredrag av Martin Granholm under Näringslivsdage...Ålands Näringsliv
This document discusses organizations and networks. It argues that while organizations are important for structure, networks are better suited for the modern world that values speed and agility. Networks allow for coordination between independent elements through trust and shared vision. The author draws on their experience in Asia, noting the importance of both trust-based networks and competent organizations. They suggest that Nordic countries could benefit from strengthening cooperation networks to capitalize on shared values and history in a resource-constrained global economy.
This document discusses the importance of social media for businesses. It begins by listing the top 10 most visited websites, most of which are social media sites, and notes that these platforms have become the new landscape for how people access information. The document then provides examples of how politicians like Barack Obama have successfully used social media for engagement. It also notes that search engines like Google favor social media-active companies and that what others say online about a company becomes visible. The document encourages businesses to utilize various social media and discusses corporate use of platforms like Wikipedia, Flickr, LinkedIn, and others.
Vacon abp presentation på börseftermiddagen i Mariehamn november 2011
1. Vacon Abp Börsstiftelsens börskväll i Mariehamn Sebastian Linko, direktör, kommunikation och investerarrelationer 2 november 2011
2. 03/11/11 Vacon i korthet Global närvaro - FoU och produktionsfunktioner i Finland, Kina, Amerika och Italien - Försäljningsbolag i 27 länder. Vacons produkter säljs via partners i cirka 100 länder Ren teknologi Energieffektivitet + förnybar energi + vatten- hantering= 100 % ren teknologi 100 % fokus på frekvensomriktare - Frekvensomriktare kan användas för att styra elmotorer eller för att hjälpa till att producera el från förnybara energikällor - Ett av de bredaste produktutbuden i industrin Tillväxt - Marknaden för frekvensomriktare förväntas växa snabbare än industrin i genomsnitt - År 2010 var Vacons omsättning 338 miljoner euro och över 1 300 personer var anställda globalt - Vacon har en global marknadsandel på 5%, vilket gör bolaget till det sjunde största inom industrin
8. Marknadsutsikter till 2014 03/11/11 03.11.11 Source: Frost & Sullivan 2009 & The Worldwide Market for Low Voltage Motor Drives – 2009 Edition from IMS Research
11. 03.11.11 Strategi Målsättningar 2014 Lönsam tillväxt 500 MEUR EBIT > 14 % ROE > 30 % Strategiska val 100 % fokus på frekvensomriktare Produktledarskap Kanalbaserat försäljningsnätverk Global närvaro och internationell verksamhet Strategiska kompetensområden Produktplattformar och produktportfölj Kundrelationer Effektiv produktion och globalt inköpsnätverk Global ICT-infrastruktur och applikationer Frekvensomriktar- teknik