A simple outline of key user experience concepts, with examples. The premise of UX led business is that leadership decisions need to be viewed through the lens of the user experience.
The new breed of tech business leaders have repeatedly shown us that user experience should be used as a holistic and strategic approach to business leadership, and not just a sub-set of product or interface design. Putting user experience at the centre of management decisions creates efficiency, role clarity, common purpose, focus and has a depoliticising effect, reducing unnecessary drag on the organisation. By being obsessed with every detail of UX they have also proven that leadership is not a human trait but rather an emergent property of system. i.e. Leadership emerges when a system regularly renders compelling customer experiences. Leaders should then be assessed on the trail of customer experiences they leave behind and not on intrinsic characteristics that may never affect the experience of the customer.
Historically, user experience may have been viewed as a soft metric but these businesses have also proven that the affect on hard business metrics, like revenue and profitability can be immense. Amazon, Google, Pinterest, Zappos, Dropbox, Tumblr and Square put user experience first and have returned billions of dollars to shareholders whilst doing away with cost centres, such as large advertising budgets and media spend.
Outside In - Innovation and Insights Consultancy CredentialsMat Shore
At outside InTM we believe passionately that you can teach the core language and skills of disciplined insight and value proposition creation to commercial teams and R&D folks alike. Glowing testimonials from a roster of global clients suggest that we are able to build competency in even the most complex markets and organisations.
Unlike other training consultancies we don’t teach anything else but value proposition creation,so we are the experts. Watch our video to find out exactly what we cover.
https://www.youtube.com/watch?v=WVcBcwnO1cQ
Diversity, Equity & Inclusion - my perspectiveSimon Court
This is a topline view of how I approach DEI in today's world. My breadth of experience and creative strategy ensures the ability to create a true business strategy with DEI focused programs
Taiwan CPC 2012 Workshop - Using UX Design Principles & Methodologies in Desi...MLD/Mel Lim Design
Aspiration and joyful satisfaction are intrinsic drives. They are the common denominators of all effort, beginning with design and extending to the client and user experience. What is created externally mirrors what is happening internally. To understand the whole requires learning to engage in empathic internal and external communication across cultures, teams, clients, and customers. This “practice” provides validation, adds to ideation, and forges strategies for demonstrating and building value.
The new breed of tech business leaders have repeatedly shown us that user experience should be used as a holistic and strategic approach to business leadership, and not just a sub-set of product or interface design. Putting user experience at the centre of management decisions creates efficiency, role clarity, common purpose, focus and has a depoliticising effect, reducing unnecessary drag on the organisation. By being obsessed with every detail of UX they have also proven that leadership is not a human trait but rather an emergent property of system. i.e. Leadership emerges when a system regularly renders compelling customer experiences. Leaders should then be assessed on the trail of customer experiences they leave behind and not on intrinsic characteristics that may never affect the experience of the customer.
Historically, user experience may have been viewed as a soft metric but these businesses have also proven that the affect on hard business metrics, like revenue and profitability can be immense. Amazon, Google, Pinterest, Zappos, Dropbox, Tumblr and Square put user experience first and have returned billions of dollars to shareholders whilst doing away with cost centres, such as large advertising budgets and media spend.
Outside In - Innovation and Insights Consultancy CredentialsMat Shore
At outside InTM we believe passionately that you can teach the core language and skills of disciplined insight and value proposition creation to commercial teams and R&D folks alike. Glowing testimonials from a roster of global clients suggest that we are able to build competency in even the most complex markets and organisations.
Unlike other training consultancies we don’t teach anything else but value proposition creation,so we are the experts. Watch our video to find out exactly what we cover.
https://www.youtube.com/watch?v=WVcBcwnO1cQ
Diversity, Equity & Inclusion - my perspectiveSimon Court
This is a topline view of how I approach DEI in today's world. My breadth of experience and creative strategy ensures the ability to create a true business strategy with DEI focused programs
Taiwan CPC 2012 Workshop - Using UX Design Principles & Methodologies in Desi...MLD/Mel Lim Design
Aspiration and joyful satisfaction are intrinsic drives. They are the common denominators of all effort, beginning with design and extending to the client and user experience. What is created externally mirrors what is happening internally. To understand the whole requires learning to engage in empathic internal and external communication across cultures, teams, clients, and customers. This “practice” provides validation, adds to ideation, and forges strategies for demonstrating and building value.
Solving for X: Why the Future of Business is ExperientialBrian Solis
Products don't define a brand, experiences do. Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive. By Judith Aquino, TeleTech.
In Brian's new book, he outlines therising threat of Digital Darwinism, thephenomenon that affects organizationswhen technology and society evolvefaster than the ability to adapt. It's morethan social media. It's the confluenceof disruptive technology and theevolution of consumer behavior. Briandepicts how leadership can surviveDigital Darwinism by understandingcustomer and employee behavior,their expectations, and how it differsfrom traditional consumers of the past.He reviews disruptive technology,innovative business models, and newopportunities. He also demonstratesbest practices and methodologies toalign the organization with a commonand meaningful vision and strategy, andshared objectives.
Companies struggle today to create the experiences their Marketing say they do. It boils down to Culture and the consistent behaviours of all employees across all levels of management. Here's my presentation from the Africa HR Summit.
Act Local and be Global. No discussion that basic leadership skills are as ever necessary to know, understand and be able to integrate in your role as executive director as well as line manager. This article bring my recommendations from an international career and now working as a trainer and coach supporting and developing director level and management level to perform on the distance with remote teams and business clusters / units.
Experience brands understand that a customer’s or prospect’s path to the brand passes directly through their own people. And if those people aren’t aligned to the organization’s purpose and brand and business ambitions, there’s little chance of delivering the kind of positive experience clients will want to repeat and share.
Owning the Customer Experience: A new view of sales effectiveness todayAchieveGlobal
Today's customers are not easy to impress. Not only do they want benefits beyond stellar product and service features, they demand efficiency in their interactions with salespeople, a comprehensive understanding of their business challenges and goals. How can you truly own every defining moment of their customer experience?
Reaching senior executives has never been more important. Engaging senior executives has never been harder. Creating relevant brand experiences is the single most effective way to engage people in the c-suite.
Topic: Embedding Client insight to drive transformation in your firm
- How to get the most from your client voice programme: the passport to empower marketing
- Turning client insight into actionable plans, that stick – and drive consistency in service across international markets
- Engaging leaders, teams and the wider business: how do you get the C-suite to listen?
- Pitfalls, mistakes and learning: 5 lessons from inside leading financial services business
Achieving Business Excellence (a ChangeThis Manifesto by John Spence)Samuli Pahkala
"There is no single strategy that will carry your company forever—just ask my buddy Tom Peters, who wrote the fantastic book In Search of Excellence back in 1982, only to watch more than half of the companies he highlighted go out of business! Markets shift, consumer preferences change, new competitors appear, technology advances—and so must you. Even though I can recommend which of today’s popular strategies I believe deserve your attention, there is no guarantee that these same strategies will still be as relevant in 20 years. I think they will, but no one can see that far ahead.
With all of that said, [these] are the six strategies on which all the great companies I studied were relentlessly focused."
VicHealth Physical Activity Innovation Challenge Concept Development Workshop...Doing Something Good
Our slides from the Concept Development Workshop with VicHealth Wed 10 September 2014. Participants, 12 teams, were finalists in the Physical Activity Innovation Challenge. They included representatives from sporting clubs and associations, health and fitness professionals, policy makers, entrepreneurs and change makers. The Concept Development Workshop was the third of a three-part workshop series to build capability in the sector to generate and implement innovative ideas to get Victorians active, and to help applicants for the VicHealth Innovation Challenge to develop their ideas to get the inactive active and reach the hard to reach. Participants were led through the development of a Business Model Canvas for their concept. Learn more about the VicHealth Innovation Challenge here: http://challenge.vichealth.vic.gov.au/
X&Go is a platform for creating custom instant messaging apps for businesses. Each client gets a customised instant messaging app, dashboard access and a deck of interactive cards.
IM has become our favourite way to communicate, yet we can't IM with most businesses.
X&Go is the 3 layered business IM platform that powers PlaceChat and we are making it available to businesses in 3 markets:
1. Business to business internal
Talk to your team on a custom, branded chat app
Cut down on clumsy and slow email comms
Free up employee time to focus on KPI's instead of sluggish comms
Switch to a platform that is purpose built for your specific needs
2. Business to consumer - large
Talk to your customers on a custom, branded chat app
Improve customer satisfaction and intimacy
Cut down on call centre resources
3. Business to consumer - SME
Talk to your customers on a custom, branded chat app
Improve customer satisfaction and intimacy
The 3 layers of X&Go:
Native App: Each client gets a custom, branded instant messaging app. This allows the user to send and receive messages, cards and other information to the business.
Dashboard: The dashboard is the client's own admin management console for their X&Go app and is a central repository of all actions taken on the company's app. It allows admin users to chat to end users, add their team, serve cards and run customer surveys.
Cards: Cards are data rich action objects that businesses can customise to their processes and workflow needs.
I think the focus should be on LinkedIn, SlideShare and Facebook for now - let me know if you think we should be anywhere else as far as a B2B social
Solving for X: Why the Future of Business is ExperientialBrian Solis
Products don't define a brand, experiences do. Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive. By Judith Aquino, TeleTech.
In Brian's new book, he outlines therising threat of Digital Darwinism, thephenomenon that affects organizationswhen technology and society evolvefaster than the ability to adapt. It's morethan social media. It's the confluenceof disruptive technology and theevolution of consumer behavior. Briandepicts how leadership can surviveDigital Darwinism by understandingcustomer and employee behavior,their expectations, and how it differsfrom traditional consumers of the past.He reviews disruptive technology,innovative business models, and newopportunities. He also demonstratesbest practices and methodologies toalign the organization with a commonand meaningful vision and strategy, andshared objectives.
Companies struggle today to create the experiences their Marketing say they do. It boils down to Culture and the consistent behaviours of all employees across all levels of management. Here's my presentation from the Africa HR Summit.
Act Local and be Global. No discussion that basic leadership skills are as ever necessary to know, understand and be able to integrate in your role as executive director as well as line manager. This article bring my recommendations from an international career and now working as a trainer and coach supporting and developing director level and management level to perform on the distance with remote teams and business clusters / units.
Experience brands understand that a customer’s or prospect’s path to the brand passes directly through their own people. And if those people aren’t aligned to the organization’s purpose and brand and business ambitions, there’s little chance of delivering the kind of positive experience clients will want to repeat and share.
Owning the Customer Experience: A new view of sales effectiveness todayAchieveGlobal
Today's customers are not easy to impress. Not only do they want benefits beyond stellar product and service features, they demand efficiency in their interactions with salespeople, a comprehensive understanding of their business challenges and goals. How can you truly own every defining moment of their customer experience?
Reaching senior executives has never been more important. Engaging senior executives has never been harder. Creating relevant brand experiences is the single most effective way to engage people in the c-suite.
Topic: Embedding Client insight to drive transformation in your firm
- How to get the most from your client voice programme: the passport to empower marketing
- Turning client insight into actionable plans, that stick – and drive consistency in service across international markets
- Engaging leaders, teams and the wider business: how do you get the C-suite to listen?
- Pitfalls, mistakes and learning: 5 lessons from inside leading financial services business
Achieving Business Excellence (a ChangeThis Manifesto by John Spence)Samuli Pahkala
"There is no single strategy that will carry your company forever—just ask my buddy Tom Peters, who wrote the fantastic book In Search of Excellence back in 1982, only to watch more than half of the companies he highlighted go out of business! Markets shift, consumer preferences change, new competitors appear, technology advances—and so must you. Even though I can recommend which of today’s popular strategies I believe deserve your attention, there is no guarantee that these same strategies will still be as relevant in 20 years. I think they will, but no one can see that far ahead.
With all of that said, [these] are the six strategies on which all the great companies I studied were relentlessly focused."
VicHealth Physical Activity Innovation Challenge Concept Development Workshop...Doing Something Good
Our slides from the Concept Development Workshop with VicHealth Wed 10 September 2014. Participants, 12 teams, were finalists in the Physical Activity Innovation Challenge. They included representatives from sporting clubs and associations, health and fitness professionals, policy makers, entrepreneurs and change makers. The Concept Development Workshop was the third of a three-part workshop series to build capability in the sector to generate and implement innovative ideas to get Victorians active, and to help applicants for the VicHealth Innovation Challenge to develop their ideas to get the inactive active and reach the hard to reach. Participants were led through the development of a Business Model Canvas for their concept. Learn more about the VicHealth Innovation Challenge here: http://challenge.vichealth.vic.gov.au/
X&Go is a platform for creating custom instant messaging apps for businesses. Each client gets a customised instant messaging app, dashboard access and a deck of interactive cards.
IM has become our favourite way to communicate, yet we can't IM with most businesses.
X&Go is the 3 layered business IM platform that powers PlaceChat and we are making it available to businesses in 3 markets:
1. Business to business internal
Talk to your team on a custom, branded chat app
Cut down on clumsy and slow email comms
Free up employee time to focus on KPI's instead of sluggish comms
Switch to a platform that is purpose built for your specific needs
2. Business to consumer - large
Talk to your customers on a custom, branded chat app
Improve customer satisfaction and intimacy
Cut down on call centre resources
3. Business to consumer - SME
Talk to your customers on a custom, branded chat app
Improve customer satisfaction and intimacy
The 3 layers of X&Go:
Native App: Each client gets a custom, branded instant messaging app. This allows the user to send and receive messages, cards and other information to the business.
Dashboard: The dashboard is the client's own admin management console for their X&Go app and is a central repository of all actions taken on the company's app. It allows admin users to chat to end users, add their team, serve cards and run customer surveys.
Cards: Cards are data rich action objects that businesses can customise to their processes and workflow needs.
I think the focus should be on LinkedIn, SlideShare and Facebook for now - let me know if you think we should be anywhere else as far as a B2B social
Stately: Online Curation for Premium Lifestyle BrandsPatrick Carmody
Stately is an own online curation and lifestyle platform tailored to lifestyle estates in South Africa.
Why target lifestyle estates? Estates simply open up logistical efficiencies for e-commerce, especially when it comes to delivery and targeted offerings. Non-estate dwellers can also sign up in a limited capacity whilst we build out the offering.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
3. They have 2 things in common:
1. They were not considered to be leaders
growing up.
2. They are the most prolific business leaders
of all time, outstripping the shareholder
value delivery of any of their Fortune 500
predecessors.
4. Market Caps
Google = $369 billion, est 1998
Amazon = $164 billion, est 1994
Apple = $700 billion, est 1976
Facebook =$170 billion, est 2004
Walmart = $245 billion, est 1962
Twitter = $30 billion, est 2006
5. Leadership is not wisdom, personal charisma, or will-to-
power. It is a condition that arises when clarity of
purpose (which permits unambiguous action) exists
within the organization.
Pangaro
6. They are not society’s version
of a typical leader.
8. 1. They clearly define and communicate
the higher level purpose of the
company.
!
‘We wanted to create joy for our people and our customers’!
- Chip Conley, ex-CEO of Joie de Vivre Hotels!
10. 2. They identify, challenge and
constantly revisit the PURCHASE
DRIVERS in their industry/product
category.
e.g. freshness in bakeries, wait times in banking, !
!
Selection, price and shipping period in e-commerce!
11. 3. They clearly define, articulate, physically
draw, digitise, share and constantly revisit a
map of the ideal customer experience.
12. 4. They have a leadership team that
understands the vision for the experience and
are willing to put the the customer’s
experience ahead of other need sets*
*generally these red herrings are short term commercial pressures or organisational efficiency issues!
13. 5. They build systems that support the
defined experience and it’s composite
experiential ‘slices’.
14. 6. They have team members who are clear about
which part of the experience they own, and
who consciously put this above politics,
personalities and power struggles.
15. 7. They keep iterating the slices towards a
better experience.
16. When people that work in any position of
leadership in a company :
Are aware of their roles as experience
designers;
Are able to weave a specific, relevant ethos
into these experiences…
THE RESULT IS DEEP COMPETITIVE
ADVANTAGE.
18. THIS WAS DESIGNED
There were people that made decisions, an
experience was deployed and customers
lived the experience.
19. EXPERIENCE
M APPING
The beginning of any UX Led business is a
mapped experience for key stakeholders.
20. THIN SLICE
“Thin slicing” allows you to
focus on improving an aspect
of the experience without
necessarily changing the
whole experience.
21. MAKE, BREAK, REPEAT
An iterative culture creates room for
experimentation and encourages rapid
prototyping.
22. The process of mapping the user
experience with a diverse team
increases your organisational
intelligence, provides insight into
how team members understand
their customer, combats politics
and improves processes.
TEAM UX
23. When a touch point or
experience design
feature clearly leads
the user to an intuitive
action.
“SPEAKS IT’S POWER”
24. Is there a part of the experience
that results in word of mouth and
real ‘pick up’ in usage of the
product/experience.
POISONED TIP
25. THINK OUTSIDE IN
Experience innovators do not view the
experience through the lens of systems
constraints. They look at the world through
the ideal experience of the user and how the
system can support that experience.
26. Microinteractions They are the features within the features that
build trust. Small details that make up the
difference between a product you tolerate and a
product you love.
27. We often look for the wow factor in an
experience whilst missing the fact that
most users would really appreciate
attention to basic details.
BRILLIANT
BASICS