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UX Focus at SAP Community
- 1. Oliver Kohl, SAP IT Services @oliver o.kohl@sap.com For SAP Inside Track Walldorf in January 2018 - #sitWDF UX Focus at SAP Community
- 2. This is about the learnings and insights from my work on SAP Community in 2017, where we focused on improving the overall User Experience for our community members
- 3. Head of CxP Engineering Technical Owner SAP Community & SAP People Profile SAP Community Area PO SDN Registration in 2005 SAP Mentor in 2008 Joined SAP in 2009
- 5. How? • Regular Scrum ceremonies done via online meetings • Cross functional, distributed teams covering dev, QA, DevOps, performance engineering • Requirements defined in Epics and User Stories • 2 weeks delivery cycle with optional ad hoc prod push Why? • High visibility of progress with daily QA deployments • Quick adoption to changes in business requirements • Early identification of problems • Low overhead of bureaucratic meetings • Predictable delivery of functional software
- 7. Lineup Design User Journeys Experience Maps Design Sprints UX Methodologies
- 9. Find answers, ask questions, and connect with our community of SAP professionals from around the world. Our community changes the way thousands of SAP users work every day.
- 11. Enhancements of 2017 January: FollowedTags Filters February: SuggestedTags March: Activity Stream Enhancements April: Homepage & Browse Community Redesign May: New 1DX Header Navigation and Actions Menu June: Profile Enhancements August:Archive Classification September:At Mentioning October: Content Browser in Profile December: NewTag Picker, Email Notifications for new Content, Profile Linking SAP Community Updates SAP Community Release Notes SAP Community Roadmap Sources:
- 12. SAP People Profile UX
- 13. Designed by Engineering Sebastian Wolf: Introducing the Next Generation Tag Picker
- 14. User Journeys
- 15. UX Lineup Design
- 17. New SAP Community UX Demo
- 18. Final Thoughts
- 19. Thank You.
Editor's Notes
- SC hookline Will all SC members please stand up
- Who is building SAP Community? 3 Scrum teams Cross functional Dev/QA/DevOps/Performance Distributed across Wdf + Berlin + Minsk Organically grown from 1 Scrum team in 2012
- How we are building and delivering products Continuous reflection and improvements
- What aspects of UX are viewed at in this presentation?
- Approaching it procedural from engineering perspective They are often frameworks Work best with specific delivery models (Important for context of presentation)
- Why? Because new SC launched end of 2016 with bad usability
- SC hookline Will all SC members please stand up
- Pitchforks!
- designer driving the application UX Single application integrating data from SC Demand from business requirements, user research and end user feedback
- Most used approach (see OSS) Designed from new technical capabilities Examples: Tag Picker - Using HANA search capabilities
- Examples: at mentioning End user validation with SAC and others End user testing At Mention Member In User Generated Content
- Necessary often for full UX redesign of complex scenarios Few possibilities for quick improvements comming out of gained insights
- New approach for ideation and demand generation Design for agile delivery methodologies like Scrum Strong focus on Personas and their specific needs
- Showtime
- It is really easy to screw it up It is also not that hard to fix it But it costs a huge amount of time So get it right from the get go, instead of having to fix it afterwards Pick a UX approach that fits your delivery style Bring it into the culture of your teams