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Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
The User Experience of You
June 2015
Jen Dalton
1
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BrandMirror © 2015 All Rights Reserved. 2
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Your personal brand is your…
3
Reputation
Promise
Calling Card
Reason to Say YES
Experience
Emotional Connection
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Goals for today
4
Your
Brand
Today
Tools &
Actions
Be Your
Best Self
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
3 Reasons Why You Don’t Have One
5
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
5 Reasons You Need a Personal Brand
6
Self
Awareness
Value
Stand Out
Relevant
IMPACT
Build Your Brand Before You Need It
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
CHANGE
Asking people to try something new…
3
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved. 8
Connect quickly and move people
Functional Economic Emotional
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Don’t Know Yourself, Can’t Sell Yourself
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noisebreaker
Not a Noisemaker
(Leverage)
9
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
How do you show up?
10
Reality Perception
How You See
Yourself
Who is
your
audience?
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Gain clarity on your why.
11
LowPassion&PurposeHigh
Early Life Later
2012 –
“Ah Ha” Moment
Rowing Coach
1 year
People Manager
Marketing Strategy
I am the Purpose Sherpa for executives and
entrepreneurs.
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Asking for feedback is critical
12
______________
Choose words that describe you
(Ex: fun, responsive, gutsy, on time,
people person)
_______
______________
Ask customers to describe you
(internal & external) _____
______________
Do these words align with what
you would want said about you?_____
Direct
Intelligent
Creative Beyond the
Box
Confide
nt
Strategic
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Which audience cares about what you can
offer?
13
Customer Segment: Customer Segment: Customer Segment:
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
First Impressions are Critical
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noisebreaker
Not a Noisemaker
(Leverage)
14
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
The elements of a first impression
15
55%
38%
7%
The 3 V’s of Your First Impression
Visual
Vocal
Verbal
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved. 16
First Digital Impression
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
First Face to Face Impression
17
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Key Concepts for You Today
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noisebreaker
Not a Noisemaker
(Leverage)
18
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
What makes you unique & original?
Company
Related
Your Skill
Set
Your
Passions /
Interests
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
If you are yourself, there is no one like
you.
Soundbites
Stories
Experiences
20
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Sound bites should be concise &
precise
21
“Be a Noisebreaker, not a Noisemaker”
“Define your brand or others will”
“Personal branding is not personal bragging.”
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Key Concepts for You Today
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noisebreaker
Not a Noisemaker
(Leverage)
22
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Think before you act. You cannot take it
back.
23
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Key Concepts for You Today
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noisebreaker
Not a Noisemaker
(Leverage)
24
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Video / Photos
Attending /
Speaking
Conferences
Presentations
Social Media
Speaking /
Meet Ups
Writing
Community
Ways to
Build Your
Brand
19
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Topics Internal Evidence External
Day to Day Communications
(email, etc.)
Writing/
Blogging
Talks/
Conferences
Visual
(Photos, Videos)
Your Department
Associations
Organizations
Certifications
LinkedIn/
Intranet
Pick 3 Topics You Know & Grow Your
Relevance
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Build an intentional user experience
Clarity
ConfidenceCompetence
Consistency
27
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
The first 100 days are critical
28
Awareness
Familiarity
ConsiderationChoice
Loyalty
Where do you
“wow”
prospects &
customers?
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Key Concepts for You Today
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noise
breaker Not a
Noise maker
(Leverage)
29
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Being a Noisebreaker means being Relevant
(Authenticity + Mastery² + Empathy) * Action = Relevance
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Step away from the shiny objects
31
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Map your key relationships, any
gaps?
32
Dean Thomas, “Mapping Your Network”, © 2009
Inside Your Team Inside Your Department Outside Your Department
JuniorPeersSeniors
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Identify your user experience plan for the
year
33
Jun Jul Aug Sept Oct Nov Dec
Keep
Stop Doing
Start Doing
Change /
Tweak
User Experience Road Map
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Set aside time for You (no one else
will)
• Block 10’ a day to share any content via email or LinkedIn that builds
your brand
• Monday Morning Matters (or Friday)
• Plan for the week, what is coming up that you have to get right
• Prep for meetings
• Know who is there
• Practice what you will say & what points are on brand for you
34
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
1 2 3
3 Actions from Today
26BrandMirror © 2015 | @BrandMirror
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Thank You!
Jen Dalton
jendalton@brandmirror.com
www.brandmirror.com
@BrandMirror
3 Sessions – first to email me with feedback!
27
BrandMirror © 2015 All Rights Reserved.
APPENDIX
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Increasing your relevance and
visibility
Outside Your
Company
Inside Your
Company
Your Team
YOU
38
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Coach
Entrepreneur
Unique Promise of Value
Gutsy leader committed to enabling others to live their
passion and deliver on their unique promise of value
through structured ways to move the needle
on their brand and their impact.
Front Line
People Manager
(Operations)
Product
Management
Chief of Staff
Define Your Promise
39
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Attention span of a goldfish
40
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Key Concepts for You Today
Know Yourself
(Discover)
First Impressions
Last
(Define)
Build a Relevant
Brand
(Differentiate)
The Art of the
Pause
(Protect)
Interact with
Intention
(Build)
Be a Noisebreaker
Not a Noisemaker
(Leverage)
41
BrandMirror © 2015 All Rights Reserved.
In a recent Jobvite survey, 55% of recruiters
change their mind about a candidate once
they see their social media profile.
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
Be clear on your value and your goals
43
Highlight Your
Transferable Skills
Communicate Your Goals &
Interests
Show Up Prepared to Every
Interaction
Know What Skills Matter
Know & Grow Your
Network
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
You Build Your Relevance in Every Interaction
12-13-13 © Media Mates Oy
02-04-14 © monkeybusinessimages
07-08-13 © shironosov
05-01-13 © pagadesign
Build Trust & Transparency In Your Team
How to make virtual work Know When to Show Up in Person
Consistent meeting times Identify key meetings & attend
Clear roles & expectations Do network when you visit
Let people see you (video when possible, put your
photo on your email)
Make offers to present on relevant topics & represent
your team & dept
Attend conferences (virtual or in person) and share your learnings
Rotate responsibility for leading meetings, organizing events, and reporting out on projects
Give, Give, Get (send helpful articles, recognition, help others)
Join Us @BrandMirror
BrandMirror © 2015 All Rights Reserved.
“Know, Show, Grow” – William Arruda
Purpose,
Passion,
Vision,
Values
Strengths
Audience
Logo,
Name,
Tagline
Colors &
Fonts,
Images &
Visuals
Evidence,
Stories &
Sound
Bites
Physical &
Digital
Marketing
Website &
Social
Media
LinkedIn,
Resume &
Bio
Your
Personal
Presence
45
YOU
BrandMirror © 2015 All Rights Reserved.
I've learned that people will forget what you said, people
will forget what you did, but people will never forget how
you made them feel.
-Maya Angelou

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Personal Branding Essentials for Your User Experience

  • 1. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. The User Experience of You June 2015 Jen Dalton 1
  • 2. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. 2
  • 3. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Your personal brand is your… 3 Reputation Promise Calling Card Reason to Say YES Experience Emotional Connection
  • 4. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Goals for today 4 Your Brand Today Tools & Actions Be Your Best Self
  • 5. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. 3 Reasons Why You Don’t Have One 5
  • 6. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. 5 Reasons You Need a Personal Brand 6 Self Awareness Value Stand Out Relevant IMPACT Build Your Brand Before You Need It
  • 7. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. CHANGE Asking people to try something new… 3
  • 8. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. 8 Connect quickly and move people Functional Economic Emotional
  • 9. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Don’t Know Yourself, Can’t Sell Yourself Know Yourself (Discover) First Impressions Last (Define) Build a Relevant Brand (Differentiate) The Art of the Pause (Protect) Interact with Intention (Build) Be a Noisebreaker Not a Noisemaker (Leverage) 9
  • 10. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. How do you show up? 10 Reality Perception How You See Yourself Who is your audience?
  • 11. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Gain clarity on your why. 11 LowPassion&PurposeHigh Early Life Later 2012 – “Ah Ha” Moment Rowing Coach 1 year People Manager Marketing Strategy I am the Purpose Sherpa for executives and entrepreneurs.
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  • 13. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Which audience cares about what you can offer? 13 Customer Segment: Customer Segment: Customer Segment:
  • 14. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. First Impressions are Critical Know Yourself (Discover) First Impressions Last (Define) Build a Relevant Brand (Differentiate) The Art of the Pause (Protect) Interact with Intention (Build) Be a Noisebreaker Not a Noisemaker (Leverage) 14
  • 15. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. The elements of a first impression 15 55% 38% 7% The 3 V’s of Your First Impression Visual Vocal Verbal
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  • 17. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. First Face to Face Impression 17
  • 18. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Key Concepts for You Today Know Yourself (Discover) First Impressions Last (Define) Build a Relevant Brand (Differentiate) The Art of the Pause (Protect) Interact with Intention (Build) Be a Noisebreaker Not a Noisemaker (Leverage) 18
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  • 24. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Key Concepts for You Today Know Yourself (Discover) First Impressions Last (Define) Build a Relevant Brand (Differentiate) The Art of the Pause (Protect) Interact with Intention (Build) Be a Noisebreaker Not a Noisemaker (Leverage) 24
  • 25. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Video / Photos Attending / Speaking Conferences Presentations Social Media Speaking / Meet Ups Writing Community Ways to Build Your Brand 19
  • 26. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Topics Internal Evidence External Day to Day Communications (email, etc.) Writing/ Blogging Talks/ Conferences Visual (Photos, Videos) Your Department Associations Organizations Certifications LinkedIn/ Intranet Pick 3 Topics You Know & Grow Your Relevance
  • 27. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Build an intentional user experience Clarity ConfidenceCompetence Consistency 27
  • 28. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. The first 100 days are critical 28 Awareness Familiarity ConsiderationChoice Loyalty Where do you “wow” prospects & customers?
  • 29. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Key Concepts for You Today Know Yourself (Discover) First Impressions Last (Define) Build a Relevant Brand (Differentiate) The Art of the Pause (Protect) Interact with Intention (Build) Be a Noise breaker Not a Noise maker (Leverage) 29
  • 30. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Being a Noisebreaker means being Relevant (Authenticity + Mastery² + Empathy) * Action = Relevance
  • 31. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Step away from the shiny objects 31
  • 32. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Map your key relationships, any gaps? 32 Dean Thomas, “Mapping Your Network”, © 2009 Inside Your Team Inside Your Department Outside Your Department JuniorPeersSeniors
  • 33. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Identify your user experience plan for the year 33 Jun Jul Aug Sept Oct Nov Dec Keep Stop Doing Start Doing Change / Tweak User Experience Road Map
  • 34. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Set aside time for You (no one else will) • Block 10’ a day to share any content via email or LinkedIn that builds your brand • Monday Morning Matters (or Friday) • Plan for the week, what is coming up that you have to get right • Prep for meetings • Know who is there • Practice what you will say & what points are on brand for you 34
  • 35. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. 1 2 3 3 Actions from Today 26BrandMirror © 2015 | @BrandMirror
  • 36. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Thank You! Jen Dalton jendalton@brandmirror.com www.brandmirror.com @BrandMirror 3 Sessions – first to email me with feedback! 27
  • 37. BrandMirror © 2015 All Rights Reserved. APPENDIX
  • 38. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Increasing your relevance and visibility Outside Your Company Inside Your Company Your Team YOU 38
  • 39. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Coach Entrepreneur Unique Promise of Value Gutsy leader committed to enabling others to live their passion and deliver on their unique promise of value through structured ways to move the needle on their brand and their impact. Front Line People Manager (Operations) Product Management Chief of Staff Define Your Promise 39
  • 40. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Attention span of a goldfish 40
  • 41. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Key Concepts for You Today Know Yourself (Discover) First Impressions Last (Define) Build a Relevant Brand (Differentiate) The Art of the Pause (Protect) Interact with Intention (Build) Be a Noisebreaker Not a Noisemaker (Leverage) 41
  • 42. BrandMirror © 2015 All Rights Reserved. In a recent Jobvite survey, 55% of recruiters change their mind about a candidate once they see their social media profile.
  • 43. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. Be clear on your value and your goals 43 Highlight Your Transferable Skills Communicate Your Goals & Interests Show Up Prepared to Every Interaction Know What Skills Matter Know & Grow Your Network
  • 44. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. You Build Your Relevance in Every Interaction 12-13-13 © Media Mates Oy 02-04-14 © monkeybusinessimages 07-08-13 © shironosov 05-01-13 © pagadesign Build Trust & Transparency In Your Team How to make virtual work Know When to Show Up in Person Consistent meeting times Identify key meetings & attend Clear roles & expectations Do network when you visit Let people see you (video when possible, put your photo on your email) Make offers to present on relevant topics & represent your team & dept Attend conferences (virtual or in person) and share your learnings Rotate responsibility for leading meetings, organizing events, and reporting out on projects Give, Give, Get (send helpful articles, recognition, help others)
  • 45. Join Us @BrandMirror BrandMirror © 2015 All Rights Reserved. “Know, Show, Grow” – William Arruda Purpose, Passion, Vision, Values Strengths Audience Logo, Name, Tagline Colors & Fonts, Images & Visuals Evidence, Stories & Sound Bites Physical & Digital Marketing Website & Social Media LinkedIn, Resume & Bio Your Personal Presence 45 YOU
  • 46. BrandMirror © 2015 All Rights Reserved. I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. -Maya Angelou

Editor's Notes

  1. Harvard Business School historian Nancy Koehn "The average American attention span in 2013 was about 8 seconds. The average attention span in 2000 was 12 seconds. And then get this kicker - the average attention of a goldfish is 9 seconds.“ The average attention span for the notoriously ill-focused goldfish is nine seconds, but according to a new study from Microsoft Corp., people now generally lose concentration after eight seconds, highlighting the affects of an increasingly digitalized lifestyle on the brain. Researchers in Canada surveyed 2,000 participants and studied the brain activity of 112 others using electroencephalograms (EEGs). Microsoft found that since the year 2000 (or about when the mobile revolution began) the average attention span dropped from 12 seconds to eight seconds.
  2. Help me finish this sentence, what is your personal brand?
  3. An object at rest will stay at rest, forever, as long as nothing pushes or pulls on it. An object in motion will stay in motion, traveling in a straight line, forever, until something pushes or pulls on it.
  4. The fastest way to create inertia is to appeal to their head and heart – with the core value proposition that is relevant to the heart.
  5. The first thing I do with any client is I research them. I do an assess based on what I find online to tell me their story. Then when I meet with them, I begin to talk about what they want to be out there and we assess the gaps. I also will go interview their team mates and clients to understand how they show up.
  6. When I meet with clients it usually to help them get clarity on what they are really good at and help them express it. To do that I need to know their story. Mapping out the inflection points in your life where you felt meaningful and you made a difference can help you understand what you are good at and where you can really make an impact.