SlideShare a Scribd company logo
1 of 20
Social Media Expert, RealPage, Inc.
Jade.smith@realpage.com
Twitter @RealPage @jdesmth
#RPageQA
BUILDING
BRAND ADVOCACY
1©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
OBJECTIVES
 Brand Advocates
 Turning Residents into Warriors
 The Importance of Content
 Measuring ROI
2©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
WHAT IS A
BRAND
ADVOCATE?
3©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
WHAT IS A BRAND ADVOCATE?
GAINS
TRUST
BUILDS
LOYALTY
4©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
The Power of Word-of-Mouth
 Social media provides us with several outlets
to voice opinions, triumphs, and frustrations.
WHAT IS A
BRAND ADVOCATE?
5©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Consumer Behavior & Reputation
 61% of global Internet users
research products online
 44% of online shoppers begin by
using a search engine
WHY
ADVOCATES MATTER
Brand advocates help YOU
reach prospects in a new way.
6©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
 Know Your Residents
 Know Your Networks
 Know Your Value
TURNING
RESIDENTS INTO WARRIORS
7©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
KNOWING
YOUR RESIDENTS
What do you know about
your current residents?
 Demographic
 Interests and Common Activities
 Behavior
 Reason to Buy
8©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
KNOWING
YOUR NETWORKS
Goal is communication!
Do research
 How is each outlet used?
Keep your message clear
 Simple calls to action
A misuse of
this meme.
9©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
KNOWING
YOUR VALUE
What sets you apart from
other communities?
Showcase the added value of living at
your property
 Special Amenities
 Contests and Discounts
 Parties and Events
 Security and Staff
10©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
CONTENT CREATION
Did you know visual content makes up
93% of all human communication?
Users decide whether a post is worth surfing in the
first 3 seconds.
11©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
In the form of…
Blog articles
Photos
Videos
Flyers
CONTENT CREATION
12©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Vine Apartment Tour - Use relevant
hashtags to draw in new users.
CONTENT CREATION
This property partners with small
businesses in the surrounding area
and shares discounts with their
online community.
13©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Early bird promo where they
announce winners on their
social media pages.
CONTENT CREATION
14©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Sharing + Caring = Engagement
Act as an information source!
 Viral videos or popular articles
 Local new stories and events
“10 Things only True Chicagoans will Understand”
“Family-friendly Summer Activities”
MEASURING YOUR ROI
15©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Set (realistic) Goals
 What is the end game?
Measurement - Analytics
 Likes, Mentions, Followers, Shares
 Website Traffic, Online Forms
MEASURING
YOUR ROI
16©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
MEASURING
YOUR ROI
16©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Facebook® Analytics
Twitter® Analytics
Google Analytics™
Social Advertising
 Experiment with promoted and sponsored posts
 Data optimization
Use Social Media Tools
 Use a tool with social monitoring, analytics, and scheduling capabilities
 Designate a team for social media – KNOW who has access to assets
 Integrates with existing programs like Marketo® and Salesforce®
MEASURING
YOUR ROI
17©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Takeaways
 Brand Advocates
 Turning Residents into Warriors
 The Importance of Content
 Measuring ROI
2©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
Social Media Expert, RealPage, Inc.
Jade.smith@realpage.com
Twitter @RealPage @jdesmth
#RPageQA
BUILDING BRAND ADVOCACY
THANK YOU!
18©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.

More Related Content

Similar to Building Brand Advocacy

Similar to Building Brand Advocacy (20)

What the Heck is Product Led Growth?
What the Heck is Product Led Growth?What the Heck is Product Led Growth?
What the Heck is Product Led Growth?
 
第2回 Found Conference in Tokyo オープニングトーク
第2回 Found Conference in Tokyo オープニングトーク第2回 Found Conference in Tokyo オープニングトーク
第2回 Found Conference in Tokyo オープニングトーク
 
WOWIntegratedMarketing0615
WOWIntegratedMarketing0615WOWIntegratedMarketing0615
WOWIntegratedMarketing0615
 
The Secret to Rapid Growth in Any Market: Take your company to the next level...
The Secret to Rapid Growth in Any Market: Take your company to the next level...The Secret to Rapid Growth in Any Market: Take your company to the next level...
The Secret to Rapid Growth in Any Market: Take your company to the next level...
 
Era of Engagement Marketing / Marketo
Era of Engagement Marketing / MarketoEra of Engagement Marketing / Marketo
Era of Engagement Marketing / Marketo
 
Evolve18 | Errol Denger | Experience Driven Commerce - Magento & Adobe
Evolve18 | Errol Denger | Experience Driven Commerce - Magento & AdobeEvolve18 | Errol Denger | Experience Driven Commerce - Magento & Adobe
Evolve18 | Errol Denger | Experience Driven Commerce - Magento & Adobe
 
Reinventing Your Organization Around Mobile First Consumers
Reinventing Your Organization Around Mobile First ConsumersReinventing Your Organization Around Mobile First Consumers
Reinventing Your Organization Around Mobile First Consumers
 
Integrating Marketing Session - Charlotte AMA Spring Workshop
Integrating Marketing Session - Charlotte AMA Spring WorkshopIntegrating Marketing Session - Charlotte AMA Spring Workshop
Integrating Marketing Session - Charlotte AMA Spring Workshop
 
RON VINING: Futurist Marketer | Brand Advisor | CXO Speaker at Asia CEO Forum...
RON VINING: Futurist Marketer | Brand Advisor | CXO Speaker at Asia CEO Forum...RON VINING: Futurist Marketer | Brand Advisor | CXO Speaker at Asia CEO Forum...
RON VINING: Futurist Marketer | Brand Advisor | CXO Speaker at Asia CEO Forum...
 
Mohamed Ben Hiba, Director, Supply Partners EMEA, Smaato
Mohamed Ben Hiba, Director, Supply Partners EMEA, SmaatoMohamed Ben Hiba, Director, Supply Partners EMEA, Smaato
Mohamed Ben Hiba, Director, Supply Partners EMEA, Smaato
 
In-Vi-Mercial
In-Vi-MercialIn-Vi-Mercial
In-Vi-Mercial
 
Top iPad Apps Developers, Custom Ipad Application Development Company in India
Top iPad Apps Developers, Custom Ipad Application Development Company in IndiaTop iPad Apps Developers, Custom Ipad Application Development Company in India
Top iPad Apps Developers, Custom Ipad Application Development Company in India
 
Hire iOS/ Swift App Developers, iPhone Application Development Company in Ahm...
Hire iOS/ Swift App Developers, iPhone Application Development Company in Ahm...Hire iOS/ Swift App Developers, iPhone Application Development Company in Ahm...
Hire iOS/ Swift App Developers, iPhone Application Development Company in Ahm...
 
2015 Minneapolis, Mn - Fall AMA Workshops
2015 Minneapolis, Mn - Fall AMA Workshops2015 Minneapolis, Mn - Fall AMA Workshops
2015 Minneapolis, Mn - Fall AMA Workshops
 
Minneapolis, Mn - AMA Fall Workshops 2015
Minneapolis, Mn - AMA Fall Workshops 2015Minneapolis, Mn - AMA Fall Workshops 2015
Minneapolis, Mn - AMA Fall Workshops 2015
 
Media Revo Social Media Packages
Media  Revo  Social  Media  PackagesMedia  Revo  Social  Media  Packages
Media Revo Social Media Packages
 
8 Digital trends to follow for 2016
8 Digital trends to follow for 20168 Digital trends to follow for 2016
8 Digital trends to follow for 2016
 
YP Digital Solutions
YP Digital SolutionsYP Digital Solutions
YP Digital Solutions
 
6.2.15
6.2.156.2.15
6.2.15
 
Leveraging the Power of First Party Data
Leveraging the  Power of First Party DataLeveraging the  Power of First Party Data
Leveraging the Power of First Party Data
 

Recently uploaded

Mastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to SuccessMastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to Success
Abdulsamad Lukman
 
Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...
Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...
Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...
mikehavy0
 

Recently uploaded (20)

Optimizing Your Marketing with AI-Powered Prompts
Optimizing Your Marketing with AI-Powered PromptsOptimizing Your Marketing with AI-Powered Prompts
Optimizing Your Marketing with AI-Powered Prompts
 
SALES-PITCH-an-introduction-to-sales.pptx
SALES-PITCH-an-introduction-to-sales.pptxSALES-PITCH-an-introduction-to-sales.pptx
SALES-PITCH-an-introduction-to-sales.pptx
 
Discover Ardency Elite: Elevate Your Lifestyle
Discover Ardency Elite: Elevate Your LifestyleDiscover Ardency Elite: Elevate Your Lifestyle
Discover Ardency Elite: Elevate Your Lifestyle
 
Alpha Media March 2024 Buyers Guide.pptx
Alpha Media March 2024 Buyers Guide.pptxAlpha Media March 2024 Buyers Guide.pptx
Alpha Media March 2024 Buyers Guide.pptx
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh Benday
 
Cartona.pptx. Marketing how to present your project very well , discussed a...
Cartona.pptx.   Marketing how to present your project very well , discussed a...Cartona.pptx.   Marketing how to present your project very well , discussed a...
Cartona.pptx. Marketing how to present your project very well , discussed a...
 
Mastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to SuccessMastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to Success
 
The Art of sales from fictional characters.
The Art of sales from fictional characters.The Art of sales from fictional characters.
The Art of sales from fictional characters.
 
[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered
 
How consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their livesHow consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their lives
 
The Impact Of Social Media Advertising.pdf
The Impact Of Social Media Advertising.pdfThe Impact Of Social Media Advertising.pdf
The Impact Of Social Media Advertising.pdf
 
The seven principles of persuasion by Dr. Robert Cialdini
The seven principles of persuasion by Dr. Robert CialdiniThe seven principles of persuasion by Dr. Robert Cialdini
The seven principles of persuasion by Dr. Robert Cialdini
 
Iranian Strikes on Israel Assessing the Impact and Implications.pptx
Iranian Strikes on Israel  Assessing the Impact and Implications.pptxIranian Strikes on Israel  Assessing the Impact and Implications.pptx
Iranian Strikes on Israel Assessing the Impact and Implications.pptx
 
Niche Analysis for Client Outreach Outside Marketplace.pptx
Niche Analysis for Client Outreach Outside Marketplace.pptxNiche Analysis for Client Outreach Outside Marketplace.pptx
Niche Analysis for Client Outreach Outside Marketplace.pptx
 
HOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATION
HOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATIONHOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATION
HOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATION
 
Elevate Your Brand with Billion Broadcaster's Horizontal Lift Advertising
Elevate Your Brand with Billion Broadcaster's Horizontal Lift AdvertisingElevate Your Brand with Billion Broadcaster's Horizontal Lift Advertising
Elevate Your Brand with Billion Broadcaster's Horizontal Lift Advertising
 
Passive Income System 2.0 Digital: Effortless Earnings
Passive Income System 2.0 Digital: Effortless EarningsPassive Income System 2.0 Digital: Effortless Earnings
Passive Income System 2.0 Digital: Effortless Earnings
 
Aiizennxqc Digital Marketing | SEO & SMM
Aiizennxqc Digital Marketing | SEO & SMMAiizennxqc Digital Marketing | SEO & SMM
Aiizennxqc Digital Marketing | SEO & SMM
 
Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...
Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...
Abortion Clinic in Alberton +27791653574 WhatsApp Abortion Clinic Services in...
 
Resumé Karina Perez | Digital Strategist
Resumé Karina Perez | Digital StrategistResumé Karina Perez | Digital Strategist
Resumé Karina Perez | Digital Strategist
 

Building Brand Advocacy

  • 1. Social Media Expert, RealPage, Inc. Jade.smith@realpage.com Twitter @RealPage @jdesmth #RPageQA BUILDING BRAND ADVOCACY 1©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 2. OBJECTIVES  Brand Advocates  Turning Residents into Warriors  The Importance of Content  Measuring ROI 2©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 3. WHAT IS A BRAND ADVOCATE? 3©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 4. WHAT IS A BRAND ADVOCATE? GAINS TRUST BUILDS LOYALTY 4©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 5. The Power of Word-of-Mouth  Social media provides us with several outlets to voice opinions, triumphs, and frustrations. WHAT IS A BRAND ADVOCATE? 5©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 6. Consumer Behavior & Reputation  61% of global Internet users research products online  44% of online shoppers begin by using a search engine WHY ADVOCATES MATTER Brand advocates help YOU reach prospects in a new way. 6©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 7.  Know Your Residents  Know Your Networks  Know Your Value TURNING RESIDENTS INTO WARRIORS 7©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 8. KNOWING YOUR RESIDENTS What do you know about your current residents?  Demographic  Interests and Common Activities  Behavior  Reason to Buy 8©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 9. KNOWING YOUR NETWORKS Goal is communication! Do research  How is each outlet used? Keep your message clear  Simple calls to action A misuse of this meme. 9©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 10. KNOWING YOUR VALUE What sets you apart from other communities? Showcase the added value of living at your property  Special Amenities  Contests and Discounts  Parties and Events  Security and Staff 10©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 11. CONTENT CREATION Did you know visual content makes up 93% of all human communication? Users decide whether a post is worth surfing in the first 3 seconds. 11©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 12. In the form of… Blog articles Photos Videos Flyers CONTENT CREATION 12©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. Vine Apartment Tour - Use relevant hashtags to draw in new users.
  • 13. CONTENT CREATION This property partners with small businesses in the surrounding area and shares discounts with their online community. 13©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. Early bird promo where they announce winners on their social media pages.
  • 14. CONTENT CREATION 14©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. Sharing + Caring = Engagement Act as an information source!  Viral videos or popular articles  Local new stories and events “10 Things only True Chicagoans will Understand” “Family-friendly Summer Activities”
  • 15. MEASURING YOUR ROI 15©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 16. Set (realistic) Goals  What is the end game? Measurement - Analytics  Likes, Mentions, Followers, Shares  Website Traffic, Online Forms MEASURING YOUR ROI 16©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 17. MEASURING YOUR ROI 16©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. Facebook® Analytics Twitter® Analytics Google Analytics™
  • 18. Social Advertising  Experiment with promoted and sponsored posts  Data optimization Use Social Media Tools  Use a tool with social monitoring, analytics, and scheduling capabilities  Designate a team for social media – KNOW who has access to assets  Integrates with existing programs like Marketo® and Salesforce® MEASURING YOUR ROI 17©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 19. Takeaways  Brand Advocates  Turning Residents into Warriors  The Importance of Content  Measuring ROI 2©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.
  • 20. Social Media Expert, RealPage, Inc. Jade.smith@realpage.com Twitter @RealPage @jdesmth #RPageQA BUILDING BRAND ADVOCACY THANK YOU! 18©2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved.

Editor's Notes

  1. Each person has an unique audience crafted from trusted friends, family, and colleagues 338 Among adult Facebook users, the average (mean) number of friends is
  2. According to research from, (Interconnected World: Shopping and Personal Finance, 2012)
  3. Use this information to occupy a space in the minds of prospects! -Think about businesses in your community that have overlapping audiences
  4. Doing Research-- How is each outlet used? How are my prospects using them? Clear message -- Humanize your brand by appearing personable & relatable
  5. Make it clear you CARE about your community! They created an album : Brought SEO value Brought value to the community Thanked them for service, thanked the people involved, the families saw the value from the community
  6. In this 3 seconds period, visuals are the MOST effective. Source: http://blog.hubspot.com/marketing/visual-content-marketing-infographic
  7. Good content translates into good interaction * Queue up the actual vine beforehand Your content mix needs to be relatable and add value (Fly in relatable and add value) Cultivate a content mix that both relates to the interests of your residents and adds value to your brand image.
  8. Survey the crowd about student housing
  9. News about happenings in the area (big road changes, outdoor concerts, sports leagues) - Use your knowledge about what your audience cares about to your advantage. It’s necessary
  10. Social media is a big investment of both time and money – There are tools available at your disposal to help you craft and automate your social strategy. Set goals -What is the end game? See what messages generate the most activity
  11. Include screenshots for analytics Analyze how well your content mix is working for your brand, and change and adjust it as needed Mention that you should look at increases in traffic after key blog posting -adds value to SEO
  12. Social Advertising Promoted and sponsored posts Data optimization – use analytics to target and segment the right residents Make social advertising effective and measurable! Use Social Media Tools Use a tool with social monitoring, analytics, and scheduling capabilities Designate a team for social media – KNOW who has access to assets Manages assets in one dashboard (good for security and crisis management) Integrates with existing programs like Marketo® and Salesforce® Plug for LeaseStar Hootsuite social – (4) social sharing, social surveys, There’s sales people here from RealPAge we use a combination of LeaseStar social we recommend to our properties and hootsuite from a corporate standpoint
  13. Invite them to subscribe to PMI We share great things about the industry Get updates to your inbox everyweek