This document discusses Rakuten's use of Salesforce and DOMO platforms. It notes that Rakuten has over 30 local Salesforce instances across its Japanese businesses like Ichiba, Insurance, Banking, and over 15 global instances. A Center of Excellence (CoE) helps consolidate knowledge and enables faster business operations and campaigns across Rakuten. DOMO is used for data visualization, self-service analytics, and rapid deployment on cloud platforms to support business optimization. The document advocates that combining Rakuten's use of Salesforce, DOMO and data from sources like MySQL, MongoDB can facilitate efficient operations, fast and correct decisions being made anytime, anywhere.