6. How can
a patient and a health provider
communicate with each other
when they do not speak
the same language
?
7. Source: From top left, clockwise:
http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe-
spur-demand-for-medical-interpreters, http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
8. Language Barriers in Healthcare
Can we help medical interpreters
do their work?
• Understand the work of Medical
Interpreters
• Identify problems and propose
solutions
14. data theoretical
collection sampling
and open and
coding selective
coding
sorting and
theoretical
coding.
Literature
review
Grounded Theory
15. solution
opportunity ideas
area
users and
levels of
support
Design Opportunity
Statements
16. . .
.
Fieldwork and
Data Analysis
Grounded Theory
.
.
Data Synthesis
.
Design Opportunity
Statements
17. Data collection and Open Coding
Interviews with medical interpreters
What makes your
What is it like being
job difficult?
a medical
What facilitates
interpreter?
your job?
19. Why bother?
• Complex, risky contexts
• Domains involving life-critical situations
where ideas cannot be tested and retested as
decisions prove to be wrong in the field
Healthcare
20. Design Opportunity Statement
“[w]hen we lack such a problem
statement, our project can drift
dangerously off-course,
leaving us perhaps with
a solution to the wrong problem
or, worse still,
with no solution at all”
Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design.
Harlow: Addison-Wesley, pp. 16
