SlideShare a Scribd company logo
N E W Y O R K C I T Y | O C T O B E R 2 8 - 2 9 , 2 0 1 5
C3 2015 BREAKOUT SESSION
Tami Canizzaro
Head of Marketing
THE NEW RULES OF
CUSTOMER ENGAGEMENT
THERE IS NO CAPTIVE
AUDIENCE FOR ANYTHING
#C3NY
#C3NY
IT’S ALL ABOUT THE
ATTENTION GRID
#C3NY
#C3NY
#C3NY
SOCIAL ADVOCACY GIVES YOUR
ORGANIZATION
AUTHENTIC REACH
#C3NY
#C3NY
IT TURNS OUT THE BAG OF MARBLES HAS
ROUGHLY
300% MORE SURFACE AREA
#C3NY
EARNED MEDIA IS CREDIBLE
SOCIAL IS GROWING AS A DRIVER OF
SEO RANK.
#C3NY
10 WAYS TO BUILD YOUR
REACH
#C3NY
1. BUILD EMPLOYEE ADVOCACY
#C3NY
2. FIND THE INFLUENCERS OR “TRIBE UP”
Source: missyward.com
Source: http://www.wix.com
#C3NY
3. CURATE OTHERS CONTENT
#C3NY
4. FIND PEOPLE THAT ALREADY LOVE YOU
5. GO LOCAL
6. HIRE BLOGGERS OR BUILD AN
AFFILIATE NETWORK
#C3NY
7. PERSONALIZE AND ENGAGE
8. “ADD VALUE” TO BUILD COMMUNITY
#C3NY
9. JUMP IN. (CONTEXT IS EVERYTHING.)
10. COMMUNITY = OPPORTUNITY
#C3NY
SOCIAL
IS THE FUEL OF THE
NEW MARKETING
ENGINE
#C3NY
THANK YOU
Tami Cannizzaro
@TamiCann
#C3NY

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Editor's Notes

  1. Human behavior has changed. Most of our painfully aware. If our job is driving human behavior are we really driving behavior, influneing human behavior or are we scambling to catch up?
  2. Unless you are Budweiser and can afford to hire 12 Clydesdales and train a dog to buy the most expensive 3 minutes on the planet… If so, then you can ignore social media. For the rest of us…
  3. Getting in front of customers is an ever changing science. Remember when you opened all your email? Do you remember your first Instant Message? Do you remember that you used to watch television? Those days are gone. Most of us if not all of us have developed a coping mechanism to advertising. We don’t even see them.
  4. Open Rates are down for email Click through rates are down on banner ads. .01 click through rates? Groupon, Living Social, Facebook, Mobile Coupons,
  5. The key to creating value for your organization is to empower individual integrity in order to create collective authenticity. Let me illustrate this with a little math problem.
  6. Which of these two has more surface area? That is, if you dropped them in a bucket, they’d displace the same volume of water, but what about the surface area. Before you answer, let me remind you the equation.
  7. That’s 300% more interactions your brand could have – generating opportunities, sensing threats, deepening relationships with your customers and partners and employees. So…in an era of voluminous, mine-able data…the organizations with the most diverse and abundant surface area will win.
  8. When you activate your employees…..SMBs…. And it costs nothing to do it Brand Advocacy and on the ground customer support Internal and external tool to help communications, improve morale, and incentivize Employees are on the ground “insiders” and add a human face to corporations Talent Acquisition / Recruitment tool Have guidelines
  9. Individual Triggers. What motivates you to buy? (Google Moments) Aggregated and Anonomized. Church’s identified and grouped its audience into different “personas” and then tailor its Facebook content according to those segments. Each segment only sees the content that’s appropriate for them. http://digiday.com/brands/churchs-popeyes-facebook/
  10. Its not advertising
  11. The Key to Relevancy
  12. The world is moving on. It will becomg evident.