User manual-Customer Complaints-Mobile users
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This document provides details about a mobile feedback application created on ZOHO Creator. The application allows mobile users to register complaints about their handsets and forwards the complaints to the concerned customer relationship management teams of mobile manufacturers. It has two forms - one for users to submit complaints and another for the manufacturers' CRM teams to provide feedback and solutions, which are then sent back to the customers. The forms collect information like the customer name, complaint, manufacturer, contact details, and resolution.
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![MIS Assignment<br />User Manual--Mobile Feedback Application on ZOHO Creator.<br />Submitted By:-<br />Faiyaz Abbas Husaini (11BM60104)<br />Faiyaz08@gmail.com<br />Sahil Bansal(11BM60061)<br />malhotra.sal90@gmail.com<br />Dinesh Kumar(11BM60052)<br />dineshirtt@gmail.com<br />Application Subject- This Application acts as an interface between the Mobile Users and Mobile Manufacturers. It allows= the users to register their complaint regarding the Handset and the application forwards the complaint to the concerned CRM’s of the Company and provides the solution back to the customer.<br />Customer name to be entered Application has 2 forms based on which it firsts takes the complaint Inputs from the customer and then in turns takes the feedback on the complaint from the Concerned CRM and provides the solution back to the Customer.<br />The Forms are as given below:-<br />,[object Object],Any suggestion on soln that customer might haveCustomer complaint inhandsetMobile Manufcturer whoseHandset customer is usingCustomer Email ID Customer Mobile No <br />,[object Object]](https://image.slidesharecdn.com/usermanual-110911114840-phpapp01/85/User-manual-Customer-Complaints-Mobile-users-1-320.jpg)
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User manual-Customer Complaints-Mobile users
- 2. Complaint closing done.Resolution to be provided by the Manufacturer.Complaint Assigning to the Manufacturer