RBI UPDATES LAUNCH OF COMPLAINT MANAGEMENT SYSTEM (CMS) • RBI has launched a software application called “Complaint Management System (CMS)” to facilitate its grievance redressal processes. • The public can lodge their complaints against any of the entities regulated by the RBI through this portal. • All complaints lodged on this portal would be directed to the appropriate office of the ombudsman/ regional office of the RBI. • CMS will enable easy access and tracking of complaints for the public through following features: o Acknowledgement through SMS/ Email notification(s). o Status tracking through unique registration number. o Receipt of closure advises and filing of appeals, wherever applicable. o Voluntary feedback on customer’s experience. • The CMS portal can be accessed through Complaints Section on RBI website.

1. www.acquisory.com
25 - 26 June-2019
RBI UPDATES
❖ LAUNCH OF COMPLAINT MANAGEMENT SYSTEM (CMS)
RBI vide their press release dated 24th June, 2019 has launched a software application called
“Complaint Management System (CMS)” to facilitate its grievance redressal processes. This
facility will enable public to lodge their complaints against any of the entities regulated by the
RBI such as commercial banks, urban co-operative banks, NBFCs, etc.
All complaints lodged on this portal would be directed to the appropriate office of the
ombudsman/ regional office of the RBI. CMS will enable easy access and tracking of complaints
for the public through following features:
• Acknowledgement through SMS/ Email notification(s).
• Status tracking through unique registration number.
• Receipt of closure advises and filing of appeals, wherever applicable.
• Voluntary feedback on customer’s experience.
The CMS portal can be accessed through Complaints Section on RBI website.
For any query:
Contact – Akanksha Gupta
Email: akanksha.g@acquisory.com