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Electric Motorized Projection Screen

PowerMax Series
User’s Guide

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

1
Important Safety & Warning Precautions
Make sure to read this user’s guide and follow the procedure below.
Caution: The screen’s Black Top Drop is already set to its maximum drop distance. There is NO extra Black
Top Drop in the roller. Please be aware of this as it will void your warranty with Elite Screens. Unapproved
changes or modifications (except for cutting the power cord for hardwire installations) to this unit are
prohibited and will void your warranty. For more information, please contact our Technical Support
Department at (877) 511-1211 Ext. 604.

•
•
•
•
•
•
•
•
•
•
•
•

Please retain this user’s guide for future reference.
To avoid damaging the unit, do not use with any unauthorized accessories not
recommended by the manufacturer.
Handle the unit carefully during transportation to avoid any damages.
To ensure safe and reliable operation, direct connection to a properly grounded power
source is advised.
The power outlet supplying power to the unit should be close to the unit and easily
accessible.
Do not install the unit on uneven or inclined surfaces.
Do not put heavy objects on the power cord and position it properly to avoid creating a
trip obstacle.
Never overload the power cord to prevent an electric shock or fire due to a loose contact
or a short circuit.
There are not user serviceable parts in this unit. Do not attempt to disassemble this unit
by yourself. No one except authorized technicians can open and make repairs to this unit.
Make sure the power source this unit is connected to has a continuous power flow.
If there is need to use an extension cord, make sure the cord has an equal rating as the
appliance to avoid overheat.
Do not handle the power plug when your hands are wet or your feet are in contact with
water.
Do not use this unit under the following circumstances.

•
•
•
•
•
•

Disconnect the power cord under the conditions of heavy rain, wind, thunder or lightning.
Avoid direct Sunshine, rain shower and moisture.
Keep away from fire sources and high temperature to prevent this device from
overheating.
Cut off the power supply first before transportation or maintenance.
Fully disconnect from the power supply when the unit is not in use for a long period of
time, as should be done with any other electric household appliance.
To avoid possible injury and/or an electric shock, do not attempt to use the screen if there
is obvious damage or if there are any evident broken parts.

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

2
Installation Warning
Due to various installation environments, the instructions provided in this user’s guide are for
reference only. Please consult a professional installation company for further installation and
safety advice. The installer must insure that proper mounting hardware is used to provide
adequate strength suitable for the installation. Elite Screens is not liable for any faulty
installations.
The Screen’s Top Black Drop is already set to its maximum drop distance. There is NO extra top black drop
in the roller. Please be aware of this as it will void the limitation of your warranty.

Individual modifications to this product are prohibited and will void the warranty with the
manufacturer. Please contact Elite Screens Customer Service for any questions.

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that the interference will not occur on a particular installation. If this
equipment causes harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures.
Reorient or relocate the receiving antenna of the device which may be casing the interference.
Increase the separation between the screen and the device’s receiver.
Connect the equipment into a different power outlet other than the device.

Pre-Installation
1. Carefully unpack the screen.
2. Always handle the screen in a leveled position on a clean surface.
3. In order to protect the screen from exposure to stains, keep the screen out of contact with foreign
particles such as dust, sawdust, and/or liquids.

NOTE
Regardless of the mounting method, the screen should be securely supported so that the vibration or
pulling on the viewing surface will not cause the casing to become loose or fall. The installer must insure
that the fasteners used are of adequate strength and suitable for the installation location.

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

3
Hardware Parts List for the PowerMax Series
PowerMax

00

Please make sure all parts listed below are included before proceeding with the installation
installation.

a.

d.

Hardware Parts List
a. Mounting Bracket
b. M4x50 Screw
c. M10 Anchor
d. Suspended Ceiling Bracket Connector
e. M5x15 Screw & Bolt
f. Bubble Level

Rev.123011-AS
www.elitescreens.com

b.

c.

e.

f.
.

QTY
2
4
4
2
4
1

info@elitescreens.com

4
Installation Instructions
Please consult a professional Installer. Elite Screens is not liable for faulty installations.

Flush Mount to the Wall

1. Mark the location of where the screen is to be installed, drill your holes, and insert the
M10 Anchors (c).
2. Install the Mounting Brackets (a) to the wall and secure with the M4x50 Screws (b).

MouMounting Bracke

Mounting Bracket
Fix Plate 1

Anchor

M4x50 Screw
Mounting Bracket
Fix Plate 2

Wall

Rev.123011-AS
www.elitescreens.com

Mounting
Bracket

info@elitescreens.com

5
3. Attach the screen to the Mounting Bracket by inserting the top of the case to the first fix plate,
and securing the back of the case to the second Fix Plate. Make sure the case slots are securely
attached to the Mounting Bracket.

Mounting Bracket
Fix Plate 1

Mounting Bracket
Fix Plate 2

Mounting Bracket

Case Slot 1

Case Slot 2

Screen Case
Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

6
Flush Mount to the Ceiling
1. Mark the location of where the screen is to be installed, drill your holes, and insert the M10
Anchors (c).
2. Install the Mounting Brackets (a) to the ceiling and secure with the M4x50 Screws (b).
Ceiling

M10 Anchor

Mounting Bracket
Fix Plate 1

M4x50 Screw
Mounting Bracket
Fix Plate 2

3. Attach the screen to the Mounting Bracket by inserting the top of the case to the first Fix Plate,
and securing the back of the case to the second Fix Plate. Make sure the case slots are securely
attached to the Hanging Bracket.

Fix Plate
1
Fix Plate
2

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

7
Suspended Ceiling using Chains (additional hardware required)
1. You can also hang the screen on a ceiling by using chains (not included
included).
2. Connect the Suspended Ceiling Bracket Connector (d) to the Mounting Bracket (a) and secure with
the M5x15 Screws & Bolts (e).

M5x15 Bolt
(e)

Suspended Ceiling Bracket Connector
C
(d)

Mounting Bracket
(a)
M5x15 Screw
(e)

3. Insert chains (not included) through the loop holes of the Suspended Ceiling Bracket Connector (d).
ot

Suspended Ceiling Bracket Connector
pended
Loop Holes

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

8
Built in 3 Way Control Switch
1. The PowerMax Series comes with a 3 Way Control Switch attached to the Power Cord, which is 3.5
omes
meters in length.
2. Use the provided Bubble Level (f) to ensure the screen is level before plugging in the power cord.

3 Way Control
Up/Stop/Down
Switch

Bubble Level (f)

Remove Screen from Mounting Brackets
1.

Pull down on the Mounting Bracket Release Tab and remove the bottom of the case first, away
from the wall/ceiling, followed by the top of the case.
,

Release Tab

Rev.123011-AS
www.elitescreens.com

Pull Bottom of case first away from wall/ceiling.

info@elitescreens.com

9
ZPM-RT Optional Remote Control Kit for PowerMax Series
RT

1

Please contact Elite Screens to purchase the optional ZPM-RT Remote Control Kit.

4

A.
IR Remote

B.
RF Remote

55”

C.
3 Way Wall Switch

D.
AAA Battery x 2

110”

Red+

Green -

E.
12V Trigger

Rev.123011-AS
www.elitescreens.com

F.
IR Eye Receiver

info@elitescreens.com

G.
Wall Box

10
ZPM-RT Installation & Control Instructions 1

1

1. Disconnect the 3 Way Control Switch from the PowerMax Screen as shown below.

3 Way Control Switch
Screen

2. Connect the Wall Box (G) to the screen as shown below.

Wall box (G)

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

Screen

11
ZPM-RT Installation & Control Instructions 2

1

Please consult a professonial installer for this procedure. Elite Screens is not responsible for faulty installations.

1. Cut the cable of both the Wall Box (G) and the attached Control Switch to expose the wires.
Cut Cable

Cut Cable

Wall Box (G)

2. Connect the wires from the screen to the Wall box (G) according to their specific color.
Purple Wire = Up
Orange Wire = Down
Yellow Wire = Common
Yellow & Green Wire = Ground

Purple Wire = Up

Orange Wire = Down
Yellow Wire = Common
Yellow & Green Wire = Ground

3. The Wall Box (G) should be connected to your screen as shown below.

Wall Box (G)

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

12
3 Way Wall Switch (C)
1. Connect the 3 Way Wall Switch (C) to the Wall Box (G) and mount on wall.

Wall Box (G)

3 Way Wall Switch
(C)

12 Volt Trigger (E)
1. Connect the 12 Volt Trigger (E) to the Wall Box (G) for set up to your projector.

Wall Box (G)

12 Volt Trigger (E)

Red Wire
DC12V

Green Wire
0V

Connect to Projector

IR Eye Receiver (F)
1. Connect the IR Eye Receiver (F) to the Wall Box (G) for high wall or ceiling installations

Wall Box (G)

IR Remote (A)
IR Eye Receiver (F)

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

13
PowerMax Dimension Table

Measurements are intended as a reference only and are subject to change without notice. Note: Data Error may be ±1"

Unit: mm

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

14
Warranty Policy
•
•
•
•
•

•

•
•

Two (2) Year parts and labor warranty from defects in workmanship from purchase date as
follows (except for refurbished units as specified below).
Three (3) Year parts and labor warranty from defects in workmanship for GEMR (Government,
Educational, Military, & Religious) purchases of new product only.
Refurbished Units carry a 90-DAY parts and labor warranty.
Each party will be responsible for one way shipping during the warranty period.
A RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option
replace or repair the defective unit with a replacement *(see exceptions below) after the
defective unit or parts have been received. Once the product is received, Elite Screens will send
out a replacement *unit to the customer by ground service (subject to inventory availability).
Do Not Return Any Unauthorized Items to Elite Screens, as they will be refused and returned at
your expense. The RMA Number must be included on the outside label of your shipping box.
Our warehouse is not authorized to accept returns without an RMA number on the shipping
label.
RMA Numbers are valid for 45 days from the date issued.
Missing Parts must be reported within 7 days of receipt. If reported after 7 days, the customer will
be responsible for shipping and handling fees. If reported after 30 days of receipt, the customer
will be responsible for cost of parts and shipping & handling fees.
*A New or refurbished replacement will be send out to the customer depending on the type of
purchase (new or refurbished) and based on stock availability.
North America only U.S. and Canada
For Warranty and Service requests, please submit an RMA/Service Form at:
www.elitescreens.com/warrantysupportform
Please visit this link for full Warranty information:
www.elitescreens.com/warranty
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: (877) 511-1211
service@elitescreens.com
Fax: (562) 926-8433
techsupport@elitescreens.com

REMEMBER TO REGISTER YOUR PRODUCT AT:
WWW.ELITESCREENS.COM

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

15
Contact Information
US & Canada Tech Support & Warranty Claim
Please contact us at service@elitescreens.com or call +1 877-511-1211 #3 or fax +1-562-926-8433
Europe Tech Support & Warranty Claim
Please contact us at service@elitescreens.eu or call +49-(0) 40-30392958
Asia Tech Support & Warranty Claim
Please contact us at service@elitescreens.com.cn or call +86-(0) 755-8461-7989
Taiwan Tech Support & Warranty Claim
Please contact us at service@elitescreens.com.tw or call +866+2+8990-1999
America:
Elite Screens Inc
16410 Manning Way
Cerritos, CA 90703 USA
Tel: +1-877-511-1211
Fax: +1-562-926-8433
info@elitescreens.com
www.elitescreens.com

Europe:
Elite Screens Europe
Lübecker Straße 1
22087 Hamburg, Germany
Tel: +49-4030392494
Fax: +49-40-49219200
info@elitescreens.eu
www.elitescreens.eu

Asia:
Elite Screens China Corp.
Longxi Duimianling Industry Zone
Longcheng Longgang District,
ShenZhen GuangDong, China
Tel: +86-(0)755-8461-7989
Fax: +86-(0)755-8461-7669
info@elitescreens.com.cn
www.elitescreens.com.cn

Elite Screens France S.A.S
11, Allée William Penn
92150 Surenes, France
Tel: +33-1-45064735
Fax: +33-1-45064735
info.fr@elitescreens.com
www.elitescreens.com/fr

Taiwan:
Elite Screens Taiwan Corp.
4F., No. 42-1 Wuguan Rd. Wugu Township Taipei
County 248, Taiwan (Wugu Industrial Park)
Taiwan (R.O.C)
Tel: +886+2+8990-1999
Fax: +886+2+8990+1366
info@elitescreens.com.tw
www.elitscreens.com.tw

Japan:
Elite Screens Japan Corp.
467-2-606 Tsuruma, Machida-shi,
Tokyo, 194-0004 Japan
Tel: 0120-07-0008
Fax: + 81(0)42-706-9130
info@elitescreens.jp
www.elitescreens.jp

Latin America Contact:
Info.la@elitescreens.com
East Asia Contact:
Info.ea@elitescreens.com
India Contact:
Info.india@elitescreens.com

Rev.123011-AS
www.elitescreens.com

info@elitescreens.com

16

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User guide powermax_series screens

  • 1. Electric Motorized Projection Screen PowerMax Series User’s Guide Rev.123011-AS www.elitescreens.com info@elitescreens.com 1
  • 2. Important Safety & Warning Precautions Make sure to read this user’s guide and follow the procedure below. Caution: The screen’s Black Top Drop is already set to its maximum drop distance. There is NO extra Black Top Drop in the roller. Please be aware of this as it will void your warranty with Elite Screens. Unapproved changes or modifications (except for cutting the power cord for hardwire installations) to this unit are prohibited and will void your warranty. For more information, please contact our Technical Support Department at (877) 511-1211 Ext. 604. • • • • • • • • • • • • Please retain this user’s guide for future reference. To avoid damaging the unit, do not use with any unauthorized accessories not recommended by the manufacturer. Handle the unit carefully during transportation to avoid any damages. To ensure safe and reliable operation, direct connection to a properly grounded power source is advised. The power outlet supplying power to the unit should be close to the unit and easily accessible. Do not install the unit on uneven or inclined surfaces. Do not put heavy objects on the power cord and position it properly to avoid creating a trip obstacle. Never overload the power cord to prevent an electric shock or fire due to a loose contact or a short circuit. There are not user serviceable parts in this unit. Do not attempt to disassemble this unit by yourself. No one except authorized technicians can open and make repairs to this unit. Make sure the power source this unit is connected to has a continuous power flow. If there is need to use an extension cord, make sure the cord has an equal rating as the appliance to avoid overheat. Do not handle the power plug when your hands are wet or your feet are in contact with water. Do not use this unit under the following circumstances. • • • • • • Disconnect the power cord under the conditions of heavy rain, wind, thunder or lightning. Avoid direct Sunshine, rain shower and moisture. Keep away from fire sources and high temperature to prevent this device from overheating. Cut off the power supply first before transportation or maintenance. Fully disconnect from the power supply when the unit is not in use for a long period of time, as should be done with any other electric household appliance. To avoid possible injury and/or an electric shock, do not attempt to use the screen if there is obvious damage or if there are any evident broken parts. Rev.123011-AS www.elitescreens.com info@elitescreens.com 2
  • 3. Installation Warning Due to various installation environments, the instructions provided in this user’s guide are for reference only. Please consult a professional installation company for further installation and safety advice. The installer must insure that proper mounting hardware is used to provide adequate strength suitable for the installation. Elite Screens is not liable for any faulty installations. The Screen’s Top Black Drop is already set to its maximum drop distance. There is NO extra top black drop in the roller. Please be aware of this as it will void the limitation of your warranty. Individual modifications to this product are prohibited and will void the warranty with the manufacturer. Please contact Elite Screens Customer Service for any questions. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur on a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient or relocate the receiving antenna of the device which may be casing the interference. Increase the separation between the screen and the device’s receiver. Connect the equipment into a different power outlet other than the device. Pre-Installation 1. Carefully unpack the screen. 2. Always handle the screen in a leveled position on a clean surface. 3. In order to protect the screen from exposure to stains, keep the screen out of contact with foreign particles such as dust, sawdust, and/or liquids. NOTE Regardless of the mounting method, the screen should be securely supported so that the vibration or pulling on the viewing surface will not cause the casing to become loose or fall. The installer must insure that the fasteners used are of adequate strength and suitable for the installation location. Rev.123011-AS www.elitescreens.com info@elitescreens.com 3
  • 4. Hardware Parts List for the PowerMax Series PowerMax 00 Please make sure all parts listed below are included before proceeding with the installation installation. a. d. Hardware Parts List a. Mounting Bracket b. M4x50 Screw c. M10 Anchor d. Suspended Ceiling Bracket Connector e. M5x15 Screw & Bolt f. Bubble Level Rev.123011-AS www.elitescreens.com b. c. e. f. . QTY 2 4 4 2 4 1 info@elitescreens.com 4
  • 5. Installation Instructions Please consult a professional Installer. Elite Screens is not liable for faulty installations. Flush Mount to the Wall 1. Mark the location of where the screen is to be installed, drill your holes, and insert the M10 Anchors (c). 2. Install the Mounting Brackets (a) to the wall and secure with the M4x50 Screws (b). MouMounting Bracke Mounting Bracket Fix Plate 1 Anchor M4x50 Screw Mounting Bracket Fix Plate 2 Wall Rev.123011-AS www.elitescreens.com Mounting Bracket info@elitescreens.com 5
  • 6. 3. Attach the screen to the Mounting Bracket by inserting the top of the case to the first fix plate, and securing the back of the case to the second Fix Plate. Make sure the case slots are securely attached to the Mounting Bracket. Mounting Bracket Fix Plate 1 Mounting Bracket Fix Plate 2 Mounting Bracket Case Slot 1 Case Slot 2 Screen Case Rev.123011-AS www.elitescreens.com info@elitescreens.com 6
  • 7. Flush Mount to the Ceiling 1. Mark the location of where the screen is to be installed, drill your holes, and insert the M10 Anchors (c). 2. Install the Mounting Brackets (a) to the ceiling and secure with the M4x50 Screws (b). Ceiling M10 Anchor Mounting Bracket Fix Plate 1 M4x50 Screw Mounting Bracket Fix Plate 2 3. Attach the screen to the Mounting Bracket by inserting the top of the case to the first Fix Plate, and securing the back of the case to the second Fix Plate. Make sure the case slots are securely attached to the Hanging Bracket. Fix Plate 1 Fix Plate 2 Rev.123011-AS www.elitescreens.com info@elitescreens.com 7
  • 8. Suspended Ceiling using Chains (additional hardware required) 1. You can also hang the screen on a ceiling by using chains (not included included). 2. Connect the Suspended Ceiling Bracket Connector (d) to the Mounting Bracket (a) and secure with the M5x15 Screws & Bolts (e). M5x15 Bolt (e) Suspended Ceiling Bracket Connector C (d) Mounting Bracket (a) M5x15 Screw (e) 3. Insert chains (not included) through the loop holes of the Suspended Ceiling Bracket Connector (d). ot Suspended Ceiling Bracket Connector pended Loop Holes Rev.123011-AS www.elitescreens.com info@elitescreens.com 8
  • 9. Built in 3 Way Control Switch 1. The PowerMax Series comes with a 3 Way Control Switch attached to the Power Cord, which is 3.5 omes meters in length. 2. Use the provided Bubble Level (f) to ensure the screen is level before plugging in the power cord. 3 Way Control Up/Stop/Down Switch Bubble Level (f) Remove Screen from Mounting Brackets 1. Pull down on the Mounting Bracket Release Tab and remove the bottom of the case first, away from the wall/ceiling, followed by the top of the case. , Release Tab Rev.123011-AS www.elitescreens.com Pull Bottom of case first away from wall/ceiling. info@elitescreens.com 9
  • 10. ZPM-RT Optional Remote Control Kit for PowerMax Series RT 1 Please contact Elite Screens to purchase the optional ZPM-RT Remote Control Kit. 4 A. IR Remote B. RF Remote 55” C. 3 Way Wall Switch D. AAA Battery x 2 110” Red+ Green - E. 12V Trigger Rev.123011-AS www.elitescreens.com F. IR Eye Receiver info@elitescreens.com G. Wall Box 10
  • 11. ZPM-RT Installation & Control Instructions 1 1 1. Disconnect the 3 Way Control Switch from the PowerMax Screen as shown below. 3 Way Control Switch Screen 2. Connect the Wall Box (G) to the screen as shown below. Wall box (G) Rev.123011-AS www.elitescreens.com info@elitescreens.com Screen 11
  • 12. ZPM-RT Installation & Control Instructions 2 1 Please consult a professonial installer for this procedure. Elite Screens is not responsible for faulty installations. 1. Cut the cable of both the Wall Box (G) and the attached Control Switch to expose the wires. Cut Cable Cut Cable Wall Box (G) 2. Connect the wires from the screen to the Wall box (G) according to their specific color. Purple Wire = Up Orange Wire = Down Yellow Wire = Common Yellow & Green Wire = Ground Purple Wire = Up Orange Wire = Down Yellow Wire = Common Yellow & Green Wire = Ground 3. The Wall Box (G) should be connected to your screen as shown below. Wall Box (G) Rev.123011-AS www.elitescreens.com info@elitescreens.com 12
  • 13. 3 Way Wall Switch (C) 1. Connect the 3 Way Wall Switch (C) to the Wall Box (G) and mount on wall. Wall Box (G) 3 Way Wall Switch (C) 12 Volt Trigger (E) 1. Connect the 12 Volt Trigger (E) to the Wall Box (G) for set up to your projector. Wall Box (G) 12 Volt Trigger (E) Red Wire DC12V Green Wire 0V Connect to Projector IR Eye Receiver (F) 1. Connect the IR Eye Receiver (F) to the Wall Box (G) for high wall or ceiling installations Wall Box (G) IR Remote (A) IR Eye Receiver (F) Rev.123011-AS www.elitescreens.com info@elitescreens.com 13
  • 14. PowerMax Dimension Table Measurements are intended as a reference only and are subject to change without notice. Note: Data Error may be ±1" Unit: mm Rev.123011-AS www.elitescreens.com info@elitescreens.com 14
  • 15. Warranty Policy • • • • • • • • Two (2) Year parts and labor warranty from defects in workmanship from purchase date as follows (except for refurbished units as specified below). Three (3) Year parts and labor warranty from defects in workmanship for GEMR (Government, Educational, Military, & Religious) purchases of new product only. Refurbished Units carry a 90-DAY parts and labor warranty. Each party will be responsible for one way shipping during the warranty period. A RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option replace or repair the defective unit with a replacement *(see exceptions below) after the defective unit or parts have been received. Once the product is received, Elite Screens will send out a replacement *unit to the customer by ground service (subject to inventory availability). Do Not Return Any Unauthorized Items to Elite Screens, as they will be refused and returned at your expense. The RMA Number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA Numbers are valid for 45 days from the date issued. Missing Parts must be reported within 7 days of receipt. If reported after 7 days, the customer will be responsible for shipping and handling fees. If reported after 30 days of receipt, the customer will be responsible for cost of parts and shipping & handling fees. *A New or refurbished replacement will be send out to the customer depending on the type of purchase (new or refurbished) and based on stock availability. North America only U.S. and Canada For Warranty and Service requests, please submit an RMA/Service Form at: www.elitescreens.com/warrantysupportform Please visit this link for full Warranty information: www.elitescreens.com/warranty For Customer Service and Technical questions, please contact Elite Screens at: Telephone: (877) 511-1211 service@elitescreens.com Fax: (562) 926-8433 techsupport@elitescreens.com REMEMBER TO REGISTER YOUR PRODUCT AT: WWW.ELITESCREENS.COM Rev.123011-AS www.elitescreens.com info@elitescreens.com 15
  • 16. Contact Information US & Canada Tech Support & Warranty Claim Please contact us at service@elitescreens.com or call +1 877-511-1211 #3 or fax +1-562-926-8433 Europe Tech Support & Warranty Claim Please contact us at service@elitescreens.eu or call +49-(0) 40-30392958 Asia Tech Support & Warranty Claim Please contact us at service@elitescreens.com.cn or call +86-(0) 755-8461-7989 Taiwan Tech Support & Warranty Claim Please contact us at service@elitescreens.com.tw or call +866+2+8990-1999 America: Elite Screens Inc 16410 Manning Way Cerritos, CA 90703 USA Tel: +1-877-511-1211 Fax: +1-562-926-8433 info@elitescreens.com www.elitescreens.com Europe: Elite Screens Europe Lübecker Straße 1 22087 Hamburg, Germany Tel: +49-4030392494 Fax: +49-40-49219200 info@elitescreens.eu www.elitescreens.eu Asia: Elite Screens China Corp. Longxi Duimianling Industry Zone Longcheng Longgang District, ShenZhen GuangDong, China Tel: +86-(0)755-8461-7989 Fax: +86-(0)755-8461-7669 info@elitescreens.com.cn www.elitescreens.com.cn Elite Screens France S.A.S 11, Allée William Penn 92150 Surenes, France Tel: +33-1-45064735 Fax: +33-1-45064735 info.fr@elitescreens.com www.elitescreens.com/fr Taiwan: Elite Screens Taiwan Corp. 4F., No. 42-1 Wuguan Rd. Wugu Township Taipei County 248, Taiwan (Wugu Industrial Park) Taiwan (R.O.C) Tel: +886+2+8990-1999 Fax: +886+2+8990+1366 info@elitescreens.com.tw www.elitscreens.com.tw Japan: Elite Screens Japan Corp. 467-2-606 Tsuruma, Machida-shi, Tokyo, 194-0004 Japan Tel: 0120-07-0008 Fax: + 81(0)42-706-9130 info@elitescreens.jp www.elitescreens.jp Latin America Contact: Info.la@elitescreens.com East Asia Contact: Info.ea@elitescreens.com India Contact: Info.india@elitescreens.com Rev.123011-AS www.elitescreens.com info@elitescreens.com 16