The document discusses different methods for conducting user experience testing on a budget, including hallway testing, filming, and experience mapping. Hallway testing involves testing processes and wireframes with employees before launch, and can provide insights from testing scenarios such as booking leave with 15 landings and over 1,500 employees available to test. Filming involves observing users over the shoulder without interfering as they complete tasks to identify navigation, search terms, and steps used. Experience mapping shows pain points and successes clearly while capturing thoughts and feelings. The document advocates for a blend of testing methods before, during, and after development to continuously improve services.

1. User experience testing
on a budget
@Cal444

2. New thinking
 Task based
 Stats driven
 Stop ego-based content
 User experience
 Efficient employees
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3. Three types of testing
 Hallway
 Filming
 User experience mapping
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4. Hallway testing
 It’s cheap
 It’s quick
 It’s low-tech
 Good for testing processes and
wireframes before go-live
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6. Hallway testing
 15 landings
 1 staff restaurant
 1500 employees
 Another council building across the road
with 250 employees and 3 landings
 1277 people who’ll do anything for
chocolate
@Cal444

7. Hallway testing
Flat visuals to test
 look and feel
 scenarios – booking annual leave,
reporting an absence, finding out a
department structure and what’s on
for lunch
 labels
@Cal444

8. Live testing
 Make the scenarios real – there will
be common tasks and job specific
tasks
 Tell testers you’re not testing them
 Give them a get out clause
 Don’t help them unless they don’t
understand the scenario
 Look out for dead ends and loops
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10. Filming
 Film over the shoulder
 Be unobtrusive
 Don’t hover or bother
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11. Playback
 Note navigation
 Note times
 Note what terms people search
on/use in forms
 Note each step taken
 Keep calm
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12. Some interesting results
 Some use navigation
 Some use site search
 Some use A-Z
 Some use the breadcrumb
 Some use a mixture
 If you want to drop any of these what
you have left has to be bullet proof
@Cal444

13. Experience mapping
 Low-tech
 Quick
 Shows breaking points clearly
 Shows highlights clearly
 Captures thoughts and feelings
 Used by DVLA, HM Prison Service,
Borders and Immigration Agency,
DWP and NHS
@Cal444

18. The future
 Testing on different devices (access
to intranet from home)
 A blend of different kinds of testing
 Testing as part of service
transformation/improvement
 Testing before during and after
web/service development
 Possible development of templates
and methodology for benchmarking
@Cal444

19.  First Fridays
https://youtu.be/pC0ODg2MpuE
 @Cal444
 https://uk.linkedin.com/in/
carolynemitchell