Accessible UX: Beyond the checklist to great experiencesWhitney Quesenbery
Checklists, standards, and even patterns can only make sure that basic rules are followed. Even products that meet standards can be difficult or even impossible to use.
But the questions we want to focus on are:
- How easy, useful, efficient, and delightful is this?
- Is this something people want to use?
- Is it a great experience?
Presentation at IAAP 2015, October 22, 2015
An academic analysis of cultural assessment tools available to organizations and hiring managers seeking to use culture as a selection criteria for applicants.
Understanding people comes in a lot of flavors. An uncommon flavor is understanding people deeper than explanations and opinions. It's getting inside people’s minds to see how they achieve their larger human intentions and purposes without reference to your organization. The goal is to allow for later inspiration that represents the complicated inner world of people's approaches, rather than being constrained by existing systems and conventions.
After re-framing the problem as if your organization does not exist, you come back to reality with deeper understanding that influences your solutions.
Indi will define this deeper understanding, outline how collect the data, and show how to curate the knowledge in a depiction of the reasoning-patterns (mental model diagrams) and the thinking-styles (behavioral audience segments).
Thinking like Humans - Tools to improve how we solve problems for our usersLenae Storey
We all have our biases, perspectives, assumptions, and naturally, we bring these views with us into our everyday thinking. The same plays out in how we design solutions, strategies, and businesses. This presentation highlights the need for ethnographic research and relatable tools to drive improved impact for our humans (the users and customers of our outputs).
Getting Personal: Do Personas Help or Hinder Content Design? Kelly Wondracek
Personas are tricky things. While their intent is to understand a user and effectively speak to their needs, they can often lead us astray if we’re not careful. Under the hood, there are often misunderstandings, missed opportunities, and wonky assumptions.
This presentation reflects about lessons learned through audience targeting, particularly in the realm of UX content strategy. How do we avoid personal biases and pave the way for sincere empathy? Is it better to be broad or specific? Is it even possible to assess the unique needs of everyone who will be experiencing your product or design?
This talk was presented at World Information Architecture Day 2016 in Atlanta. I talk about integrating empathy into your business as a way to get to know your customers better and improve your design and research processes. The presentation details methods for user research, effective ways of disseminating findings, and how to determine a strategy for making empathy a part of your business culture.
Accessible UX: Beyond the checklist to great experiencesWhitney Quesenbery
Checklists, standards, and even patterns can only make sure that basic rules are followed. Even products that meet standards can be difficult or even impossible to use.
But the questions we want to focus on are:
- How easy, useful, efficient, and delightful is this?
- Is this something people want to use?
- Is it a great experience?
Presentation at IAAP 2015, October 22, 2015
An academic analysis of cultural assessment tools available to organizations and hiring managers seeking to use culture as a selection criteria for applicants.
Understanding people comes in a lot of flavors. An uncommon flavor is understanding people deeper than explanations and opinions. It's getting inside people’s minds to see how they achieve their larger human intentions and purposes without reference to your organization. The goal is to allow for later inspiration that represents the complicated inner world of people's approaches, rather than being constrained by existing systems and conventions.
After re-framing the problem as if your organization does not exist, you come back to reality with deeper understanding that influences your solutions.
Indi will define this deeper understanding, outline how collect the data, and show how to curate the knowledge in a depiction of the reasoning-patterns (mental model diagrams) and the thinking-styles (behavioral audience segments).
Thinking like Humans - Tools to improve how we solve problems for our usersLenae Storey
We all have our biases, perspectives, assumptions, and naturally, we bring these views with us into our everyday thinking. The same plays out in how we design solutions, strategies, and businesses. This presentation highlights the need for ethnographic research and relatable tools to drive improved impact for our humans (the users and customers of our outputs).
Getting Personal: Do Personas Help or Hinder Content Design? Kelly Wondracek
Personas are tricky things. While their intent is to understand a user and effectively speak to their needs, they can often lead us astray if we’re not careful. Under the hood, there are often misunderstandings, missed opportunities, and wonky assumptions.
This presentation reflects about lessons learned through audience targeting, particularly in the realm of UX content strategy. How do we avoid personal biases and pave the way for sincere empathy? Is it better to be broad or specific? Is it even possible to assess the unique needs of everyone who will be experiencing your product or design?
This talk was presented at World Information Architecture Day 2016 in Atlanta. I talk about integrating empathy into your business as a way to get to know your customers better and improve your design and research processes. The presentation details methods for user research, effective ways of disseminating findings, and how to determine a strategy for making empathy a part of your business culture.
Putting Personas to Work at UX PittsburghCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the User Experience Designers Pittsburgh MeetUp on February 6, 2014.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
We were so lucky to have the opportunity to attend the UX Summit at Chicago with speakers from Disney, NASA, Google, Amazon, and more. Check the Agenda http://bit.ly/UXSummitAgenda
We want to share this great experience, some of the Insights we learn during the event, and our favorite Quotes! Enjoy!
A persona is defined by its personal, practical, and company-oriented goals as well as by the relationship with the product to be designed, the emotions of the persona when using the product, and the goals of the persona in using it.
Putting Personas to Work at IIBA ClevelandCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the Cleveland IIBA Chapter meeting on March 12, 2013.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
A meta-model for changing social complex systems, like teams and organizations. This topic is part of the Management 3.0 course.
There is also a booklet available about this topic:
http://www.lulu.com/product/ebook/how-to-change-the-world/18934108
Fostering Empathy in Collaborative DevelopmentLauren Liss
Your team is a slick machine that has no problem shipping, but how do you create a team with shared empathetic vision? From brainstorming to scenarios, sketching, and personas; we’ll take a look at ways to help your team become more aligned in how they think about participant-centered design.
A Sententia Gamification Design Tool
www.SententiaGames.com
What is a Learner Persona?
Learner Personas are a fictional representation of your targeted learners. They are based on real data about learner demographics and behavior, along with educated speculation about their personal histories, motivations, and concerns.
Learn More at www.SententiaGames.com
Monica Cornetti
CEO Sententia Gamification
guru@sententiagames.com
@monicacornetti
Notes for an Intro to Anthropology class at UCLA describing my work as a UX researcher with an Anthropology education.Emphasis on the cross-disciplinary aspects of corporate research, especially in Silicon Valley (San Francisco high tech).
Content Strategy: The Future of Technical Communication?Guiseppe Getto
In my keynote for the Washington, DC TC Camp (http://www.tccamp.org/), I address the trend toward treating technical writing as a form of content that is useful to organizations. I also talk about the possibility that many technical writers will soon be serving as content strategists if they're not already.
Putting Personas to Work at UX PittsburghCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the User Experience Designers Pittsburgh MeetUp on February 6, 2014.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
We were so lucky to have the opportunity to attend the UX Summit at Chicago with speakers from Disney, NASA, Google, Amazon, and more. Check the Agenda http://bit.ly/UXSummitAgenda
We want to share this great experience, some of the Insights we learn during the event, and our favorite Quotes! Enjoy!
A persona is defined by its personal, practical, and company-oriented goals as well as by the relationship with the product to be designed, the emotions of the persona when using the product, and the goals of the persona in using it.
Putting Personas to Work at IIBA ClevelandCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the Cleveland IIBA Chapter meeting on March 12, 2013.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
A meta-model for changing social complex systems, like teams and organizations. This topic is part of the Management 3.0 course.
There is also a booklet available about this topic:
http://www.lulu.com/product/ebook/how-to-change-the-world/18934108
Fostering Empathy in Collaborative DevelopmentLauren Liss
Your team is a slick machine that has no problem shipping, but how do you create a team with shared empathetic vision? From brainstorming to scenarios, sketching, and personas; we’ll take a look at ways to help your team become more aligned in how they think about participant-centered design.
A Sententia Gamification Design Tool
www.SententiaGames.com
What is a Learner Persona?
Learner Personas are a fictional representation of your targeted learners. They are based on real data about learner demographics and behavior, along with educated speculation about their personal histories, motivations, and concerns.
Learn More at www.SententiaGames.com
Monica Cornetti
CEO Sententia Gamification
guru@sententiagames.com
@monicacornetti
Notes for an Intro to Anthropology class at UCLA describing my work as a UX researcher with an Anthropology education.Emphasis on the cross-disciplinary aspects of corporate research, especially in Silicon Valley (San Francisco high tech).
Content Strategy: The Future of Technical Communication?Guiseppe Getto
In my keynote for the Washington, DC TC Camp (http://www.tccamp.org/), I address the trend toward treating technical writing as a form of content that is useful to organizations. I also talk about the possibility that many technical writers will soon be serving as content strategists if they're not already.
My presentation for the Council for Programs in Technical and Scientific Communication (http://cptsc.org/) annual meeting. My teaching approach for UX and project management in an agile environment.
Designing for Dialogue: Persona-fying Healthcare UsersGuiseppe Getto
This is a poster for the 2014 NC Health Informatics Career and Internship Fair/Business of Healthcare Symposium at East Carolina University. The poster explains how developing personas can help improve healthcare communication and the design of digital healthcare systems.
Doing UX: A Workflow for Teaching and TrainingGuiseppe Getto
A poster I presented at the Special Interest Group on Design of Communication (http://sigdoc.acm.org/). The poster depicts a workflow for teaching and training students and professionals in user experience design.
Teaching/Learning IA: Considerations for UX Strategy in Educational ContextsGuiseppe Getto
My poster for the 2014 IA Summit (http://2014.iasummit.org/). It depicts a workflow for helping folks without UX experience to start working on projects.
Towards a Model of Critical Gamification: Writing Games, Rules Deployment, an...Guiseppe Getto
My presentation for the annual Conference on College Composition and Communication (http://www.ncte.org/cccc/) on the gamification (or the process of making things more game-like) of classrooms.
Towards a UX-focused Research Agenda: Building Participatory Cultures in Acad...Guiseppe Getto
A presentation for the annual Association of Teachers of Technical Writing conference (http://attw.org/conference) on how to build an academic research agenda around user experience design.
Designing Globally, Thinking Locally: An Argument for Design Workflow Virtual...Guiseppe Getto
In this presentation for the Symposium on Communicating Complex Information (http://workshop.design4complexity.com/home.php), we present an argument for "design workflow virtualization." This is a fancy term for processes for including globally dispersed and culturally diverse stakeholders within UX design projects.
Building UX Knowledge in an Engaged UniversityGuiseppe Getto
This is a handout I created in support of my presentation for CPTSC 2013: http://cptsc.org/. The handout provides a model for building an engaged academic identity around UX design that spans research, teaching, and service.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
2. What I’ll Cover
• What are personas?
• Where do personas come from?
• How do personas improve usability?
• The story/test/story method
3. What are personas?
“A persona is a way to model, summarize and communicate research about
people who have been observed or researched in some way. A persona is
depicted as a specific person but is not a real individual; rather, it is
synthesized from observations of many people. Each persona represents a
significant portion of people in the real world and enables the designer to
focus on a manageable and memorable cast of characters, instead of
focusing on thousands of individuals.”
– Shlomo Goltzhttp://www.smashingmagazine.com/2014/08/06/a-closer-look-
at-personas-part-1/
5. Where do personas come from?
• DATA
– Interviews with users
– Usability tests
– Analytics
– Surveys
6. How do personas improve usability?
• Helps design team SEE users as real people
– What are their pain points?
– What are the messy, qualitative traits that make
them THAT TYPE of user?
– What do they find most engaging?
– What do they hate?
7. The story/test/story method
“To design the best UX, pay attention to what users do, not
what they say.”
-Jakob Nielsen
“I barely have time to test with three users, not to mention
interviewing them!”
-Every Non-famous UX Designer
“I don’t do separate storytelling expeditions.”
- Whitney Quesenbery
8. The story/test/story method
• Before the test: Who are you? Why did you agree to test
out this application? What unmet needs do you have?
What apps do you currently use?
• Test with key tasks
• After the test: What was the most difficult? What did you
find most engaging? What does the app do best? If you
could change one thing, what would it be, and why?