Kifah Akl has over 27 years of experience in HVAC and is currently the Regional Warranty Manager for Johnson Controls in Saudi Arabia. He has held various roles of increasing responsibility at Johnson Controls since 2001, including Field Operations Manager and Projects Manager. Akl has a Master's degree in Mechanical Engineering and has received extensive training and certifications in areas such as leadership, quality management, and industrial refrigeration.

1. Kifah
Ibrahim Akl
1-Profile
Kifah Akl is Regional Warranty Manager of Johnson Controls in Saudi Arabia a global multi
industrial company with established core businesses in the automotive, building and energy
storage industries. He joined Johnson Controls in 2001, starting his career in the company’s
Building Efficiency HVAC business. He held positions of increasing levels of responsibility in a
wide range of areas, including sales, marketing and operations.
2-Personal Data
Nationality: Lebanese E-Mail: kifah.akel @jci.com.
Birth: Feb. 19.1969 P.O. Box: 15019, Jeddah 21444.K.S.A
Current Residence: Saudi Arabia -Jeddah Fax No: + 966 26981533
Contact Numbers: +966122288242, Mobile: +966555084928, +966503158936, +9618591103
3-Ojective
I have an excellent strong back ground and solid experience of 27 years in HVAC business
as well as good product knowledge with HVAC equipment in GCC & other country with Core
Competencies: Strong business and commercial acumen, Strategic orientation Execution &
Management, Product Development & Marketing , Manufacturing , Team Development,
Quality Cost & Performance Improvement, Revenue, Profit & Market Growth, Channel
Optimization, Project Management, Strong mentoring ability, Advanced planning skills, Strong
coordination skills, Business Acumen, Results orientation, Team work, Personal mastery,
Analytical thinking, Cultural awareness, innovation, transformation &growth leadership.
Act and manage with honesty and integrity, following the highest ethical standards.
4-Employment History
4-1) Johnson Controls JCI Saudi Arabia, Regional Warranty Manager, from April 2013
to date.
Key Accountabilities
• Oversee and manage the process of warranty process for all LOBs (Unitary Distributor
Product, Chillers, Controls, Refrigeration & Manufacturing) from end to end, drive correct
process for approval of warranty spent via Service organization and timely completion of
works.
• Building strong confident relationship with customers and with all suppliers worldwide.
• Winning with integrated warranty management and evaluate Key Performance Indicators
KPI's- Warranty
• Manage and forecast on a monthly basis expenditure of warranty costs.
•Sustain high levels of customer satisfaction and workforce morale to support sustainable
growth. Exceeding our customers’ increasing expectations.
• Establish Develop, Maintain and Control Johnson Controls Quality & Environment
Management System in accordance to ISO 9001:2008, ISO 14001:2004 & OHSAS
18001:2007 standards.
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2. • Assist in identifying specification issues or interpretation discrepancies and provide
solutions to resolve systems, development & application support and cost/risk analysis.
• Develop and drive a high level execution discipline in completing the warranty obligation.
• On projects that have significant, complex and/or costly warranty or misapplication issues,
directly project manage the technical solution, execution and financial impact (in
conjunction with Service and Systems Leadership).
• Act as a pro-active conduit from the field organisation to PS&S as to quality issues current
in the field and feedback on possible quality improvements.
• On a monthly basis, review and agree warranty settlements from PS&S organisation .
• On regular occasions and as specific issues arise, ensure that Systems and Service field
organisations are aware of warranty issues and recommended solutions are
communicated to the organization.
• Provide regular continuous improvement feedback to the field organisation on
misapplication including cause impact and resolution.
• Review results and products against quality standards and measures, to ensure
Achievement of all quality objectives as set forth in the JCI Quality goals and vision.
• Ensure continuous updates on Warranty Policy as per JCI & Local governmental rules
4-2) Johnson Controls JCI Saudi Arabia, Field Operations Manager- Western Region,
from Jan 2009 to April 2013.
Head count (344) manpower including Engineers, Supervisors, Foreman &Technicians.
Key Accountabilities
Operations & Finance
• Manages the overall profitability, execution and performance of assigned delivery teams
• Assists in preparation of annual forecasting & operating plans.
• Assist in the review and interpretation of contract terms and conditions and ensure that
Contractual obligations are completed and customer satisfaction is achieved.
• Drive operational review meetings, reviewing bids and estimates for accuracy.
• Deliver to planned revenue and gross margin commitments. Continuously works to
improve margins and Optimize asset management including cost control & collections.
• Analyze and audit the effectiveness of the business operations and make changes to
improve performance.
• Drive development and implementation of operational discipline (tools, processes).
• Accountable for effective utilization of manpower and overall resources.
• Drive continuous improvement and implementation of best practices.
• Resolve promptly all operational issues impacting customer satisfaction.
• Ensure that existing customer portfolios are achieving proper profit.
• Ensures compliance & business is conducted with the highest ethical Standards.
People and Organization
• Recruit, hire, and retain operational staff.
• Prepare and deliver clear performance expectations, performance reviews and
development plans for direct Reports. Ensures a consistent level of coaching.
• Ensure individual & team goals and objectives are aligned and from a priority include
EBIT, cash flow, backlog Growth, SGA, productivity improvements, succession planning.
• Coach teams on the management of existing customer portfolio & operational risks.
• Ensure compliance with the EHS Program for employees and subcontractors.
4-3) Johnson Controls JCI Saudi Arabia, Projects Manager, Riyadh from April 2001to
Dec 2008.
• Completing, assisting major refrigerant conversion, mechanical restaging project York
chiller OM5600ton, 6500 HP western gear speed increasers &digital ISN controls system.
• Maintenance & operation of centrifugal York chiller turbo master OM 5600 ton total
cooling capacity 33600 ton, which is the mega Air Conditioning capacity in the whole
word. Including chilled water net work & all HVAC system on the site.
• Directing, Coordinating, Controlling&Monitoring the installation & OMC of air conditioning.
• Ensuring the smooth operation of air conditioning & Refrigeration system.
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3. • Planning, scheduling, supervision, trouble shooting, preventive & corrective maintenance.
4-4) Al-Saif Engineering Contacting Site Manager, Lebanon from Dec1999 to March
2001.
Beirut, Zahle & Saida governmental hospitals project
• Mechanical engineering installation programs of new equipment.
• Carrier chiller, HVAC Network,Humidifiers controls,Firefitting system,air&water balancing.
4-5) Jassim Al- Wazzan Sonc, Gen Maintenance Manager, Kuwait, from Dec1991 to Dec
1999.
At the following projects:
a) Khazan meat factory b) Dania factory (Food Industrial) c) Sara cake factory d) Kitko
factory (Crisps & Biscuit) e) Al Razi hospital & f) Alardiay cold storage.
• Total HVAC & Refrigeration solution, planning, trouble shooting,preventive &corrective
maintenance & ensuring the smooth operation. NH3 network working up to – 46 C.
5- Education
• University of science and technologies of Oran (U.S.T.O) 1986 – 1991. Oran, Algeria.
• State Engineer. (Master MS. Degree) in Mechanical Engineering.
6-Certified /Training
SI Year location
1. 2018 Global Annual Technical Support /Warranty Summit , York, PA USA
2. 2017 Global Annual Technical Support /Warranty Summit , York, PA USA
3. 2017 JCI Centrifugal Chiller Manufacturing & performance test facility training USA
4. 2017 Frick by JCI Refrigeration Screw compressors Manufacturing training USA
5. 2016 Fifteenth anniversary with Johnson Controls Award Certificate USA
6. 2015 Certified of Qualification Team Building KSA
7. 2015 New generation of Close control unit by TECNAIR, Italy KSA
8. 2014 ilead People Essentials by JCI KSA
9. 2014 Global Trade Compliance Management by JCI KSA
10. 2013 Certified of Qualification Leadership Development program level 2 KSA
11. 2013 Merit Award Appreciation by JCI for Selling Challenges Team KSA
12. 2013 Merit Award Appreciation by Johnson Controls, for BMS Aftermarket KSA
13. 2012 Certified of Completion Advanced Financial Skills strategy. KSA
14. 2012 Certified of Completion Industrial Refrigeration School by JCI KSA
15. 2012 Certified of Completion Best Business Practice (BBP) by JCI USA
16. 2012 AHRAE 2012 Expo Attendee in Chicago USA
17. 2011 SMD Wave 1 SPIN Selling Course by JCI KSA
18. 2011 Certified of Completion Situational Leadership. KSA
19. 2011 Certified of Completion Sales Management Discipline Program (SMD) Dubai
20. 2011 Certified of Manager of Quality CMQ -KT Problem Solving& Decision Making KSA
21. 2011Certified of Time Management, Stress Management & Personal Mastery Skills KSA
22. 2011Ten anniversary with Johnson Controls Award Certificate KSA
23. 2011 Certified of Completion Financial Skills for Non Financial Managers. KSA
24. 2011 Certified of Completion Leadership Influence Strategies Exercise. KSA
25. 2010 Certified of Qualification Leadership Development Programmed level 1 Egypt
26. 2010 Certified of Qualification Six Sigma - Green belt Certification. KSA
27. 2010 Merit Award Appreciation by Johnson Controls, for large OMC team KSA
28. 2010 Merit Award Appreciation by JCI, for temporary cooling& power solution KSA
29. 2010 Certified of Completion Legal Compliance & Ethic Center KSA
30. 2010 Merit Award Appreciation by JCI, for Saudization Project Team KSA
31. 2009 Merit Award Appreciation by JCI for Resource Utilization Team KSA
32. 2009 Certified of Qualification Selling & Negotiation skills. KSA
33. 2009 Certified of Completion Integrity work shop, Operation- Assessment KSA
34. 2009 Heavy Industries motors training by HYUNDAI, Korea. KSA
35. 2009 Certified of Qualification Six Sigma - Yellow belt Certification. KSA
36. 2009 Certified of Completion of Safe start t by Johnson controls. KSA
37. 2008 Certified of Qualification of Quality Management (QMS) as per ISO 9001 KSA
38. 2008 Certified of Qualification Internal auditor for Integrated ISO14001:2004 &
BS OHSAS 18001:2007 as per ISO 19011 KSA
39. 2008 R-410A Technical training by Johnson Controls. KSA
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4. 40. 2008 Electronics semiconductors training by Johnson Controls. KSA
41. 2008 Basic Training of ISO 14001:2004,OHSAS 18001:2007& ISO 9001:2008 KSA
42. 2008 Maintenance training on York Controls system I S N KSA
43. 2008 Certified of Completion First aid & heart saver. KSA
44. 2008 Certified of Qualification Project Management. KSA
45. 2008 Continuous improvement Completion Training KSA
46. 2005 York International Corporation achievement award .York Pa USA
47. 2004 LG Engineering & construction training for chilled water system. KSA
48. 2004 York technologies leadership training by York. KSA
49. 2004 York service business development training by York. KSA
50. 2003 Imam University achievement award. KSA
51. 2002 HVAC system arrangements training By York. KSA
52. 2001 York International achievement award. KSA
53. 1999 York international technologies in Tripoli Exhibition for the GCC, Libya
54. 1998 BP Middle East industrial lubricants Summit, Sultanate of Oman. Muscat
55. 1997 BP Middle East industrial lubricants Summit, U .A .E. Dubai
56. 1996 BP Middle East industrial Lubricants Summit, Kuwait Kuwait
57. 1993 Industrial refrigeration training by Technofrigo. Italy
58. 1992 Industrial HVAC & refrigeration training by Dellorto. Kuwait
59. 1992 Industrial chemicals training by incorporated 3D. Kuwait
60. 1992 Al Wazzan achievement awards, Kuwait Kuwait
61. 1991 Heat exchanger training in ministry of heavy & industrial. Algeria
62. 1990 Application of boilers training in ministry of industrial food. Algeria
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7-Memberships:
I- 2012 Membership in Saudi Council of Engineers.
II- 1993 Membership in Kuwait society of engineering.
III- 1992 Membership in Lebanon order of engineering.
IV- 1991 Holder of first degree certificate from university of Science &Technology of Oran
in Mechanical Engineering
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