To make the leap to enterprise mobility and enable disruptive change, businesses must overcome a host of organizational and technological challenges and prepare for the operational benefits that can be achieved along the way.
Mobile BYOD allows employees to use their own devices for work, increasing productivity and making organizations more attractive. Augmented reality overlays digital information on the real world, changing interactions. Cloud services provide computing power and applications via an economic pay-per-use model, improving agility and quality of service.
Customer Experience new Normal imperatives and Digital Transformation Blue-P...Souhail Haddaji
Extract from a larger presentation delivered during 2015 TMForum at Nice, France, about customer experience new normal imperatives and Digital Transformation blue-print for Telecommunications Operators.
This newsletter discusses how AT&T is helping companies mobilize their unified communications capabilities and business applications. It highlights how the AT&T Mobile Enterprise Application Platform allows companies to develop applications once and deploy them across multiple devices. The newsletter also discusses challenges of mobile application development and how AT&T services can help with strategies, application development, integration, management and security of mobile unified communications. It includes an excerpt from a complimentary Gartner report on key issues for mobile applications in 2011.
Fjord's annual digital trends report outlines our thoughts for the coming year around what will be happening in the world of digital. Edited by Christian Lindholm, Fjord's Chief Innovation Officer. For more information on Fjord visit: www.fjordnet.com or follow us on Twitter @fjord
In the following pages, PSFK Labs has
summarized 10 trends related to wearable
technologies that sit under three larger
themes - Connected Intimacy, Tailored
Ecosystem and Co-Evolved Possibilities -
with the goal of helping people understand
the basic features, form and functions of
these devices and what they might replace.
To support this, PSFK has described each of
the themes and trends, along with three bestin-
class examples that show how these ideas
are manifesting within the marketplace and
provided relevant stats that convey potential
for growth. Additionally, each trend page
includes a list of experts who write about the
larger significance of these ideas
To deliver on this potential, smarter media and entertainment companies are transforming business models, operations and customer experiences. (1) Innovate business models and seize digital market opportunities, (2) Differentiate the consumer experience, (3) Improve operational efficiencies.
This white paper discusses harnessing the power of the mobile cloud. It defines a mobile cloud as a set of hosted services that shields enterprises from the complexities of mobility and enables them to focus on building mobile apps. The mobile cloud provides advantages like faster time to market, ease of deployment, reliability, scalability, support and lower cost of ownership compared to building mobile infrastructure internally. It concludes that the Antenna mobile cloud is a proven solution that leverages these advantages for its customers.
This document discusses cloud-based unified communications and its technologies, features, benefits and trends. It provides an overview of unified communications and how it integrates real-time technologies like VoIP and video conferencing. It discusses trends driving UC adoption like workforce mobility, BYOD, and cloud computing. It outlines how IP is the platform for UC and the benefits organizations can realize, such as improved collaboration, productivity and cost savings. Finally, it recommends that most organizations should consider UC given today's digital workplace.
Mobile BYOD allows employees to use their own devices for work, increasing productivity and making organizations more attractive. Augmented reality overlays digital information on the real world, changing interactions. Cloud services provide computing power and applications via an economic pay-per-use model, improving agility and quality of service.
Customer Experience new Normal imperatives and Digital Transformation Blue-P...Souhail Haddaji
Extract from a larger presentation delivered during 2015 TMForum at Nice, France, about customer experience new normal imperatives and Digital Transformation blue-print for Telecommunications Operators.
This newsletter discusses how AT&T is helping companies mobilize their unified communications capabilities and business applications. It highlights how the AT&T Mobile Enterprise Application Platform allows companies to develop applications once and deploy them across multiple devices. The newsletter also discusses challenges of mobile application development and how AT&T services can help with strategies, application development, integration, management and security of mobile unified communications. It includes an excerpt from a complimentary Gartner report on key issues for mobile applications in 2011.
Fjord's annual digital trends report outlines our thoughts for the coming year around what will be happening in the world of digital. Edited by Christian Lindholm, Fjord's Chief Innovation Officer. For more information on Fjord visit: www.fjordnet.com or follow us on Twitter @fjord
In the following pages, PSFK Labs has
summarized 10 trends related to wearable
technologies that sit under three larger
themes - Connected Intimacy, Tailored
Ecosystem and Co-Evolved Possibilities -
with the goal of helping people understand
the basic features, form and functions of
these devices and what they might replace.
To support this, PSFK has described each of
the themes and trends, along with three bestin-
class examples that show how these ideas
are manifesting within the marketplace and
provided relevant stats that convey potential
for growth. Additionally, each trend page
includes a list of experts who write about the
larger significance of these ideas
To deliver on this potential, smarter media and entertainment companies are transforming business models, operations and customer experiences. (1) Innovate business models and seize digital market opportunities, (2) Differentiate the consumer experience, (3) Improve operational efficiencies.
This white paper discusses harnessing the power of the mobile cloud. It defines a mobile cloud as a set of hosted services that shields enterprises from the complexities of mobility and enables them to focus on building mobile apps. The mobile cloud provides advantages like faster time to market, ease of deployment, reliability, scalability, support and lower cost of ownership compared to building mobile infrastructure internally. It concludes that the Antenna mobile cloud is a proven solution that leverages these advantages for its customers.
This document discusses cloud-based unified communications and its technologies, features, benefits and trends. It provides an overview of unified communications and how it integrates real-time technologies like VoIP and video conferencing. It discusses trends driving UC adoption like workforce mobility, BYOD, and cloud computing. It outlines how IP is the platform for UC and the benefits organizations can realize, such as improved collaboration, productivity and cost savings. Finally, it recommends that most organizations should consider UC given today's digital workplace.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using small, portable devices. This has led to new opportunities for applications, services, and business models. However, challenges remain regarding interoperability, security, and improving underlying technologies. The future of mobile computing is expected to see continued convergence of technologies and the replacement of multiple devices by single, multifunctional mobile devices.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using small, portable devices. This has led to new opportunities for applications and services in many industries. However, mobile computing still faces challenges related to interoperability, security, and battery life that technologies continue working to address.
Consumerizacao e BYOD: grande desafio para TICezar Taurion
O fenômeno da consumerização e a politica de BYOD traz beneficos significativos para as empresas, mas cria um grande desafio para TI. A resposta não é impedir nem deixar correr solto, mas mudar o mind-set de TI.
A bring your own device (BYOD) strategy allows employees to use their personal mobile devices for work purposes. While this provides flexibility, IT must still secure corporate data on devices and manage security. BYOD shifts costs to employees but companies may reimburse some charges. It also requires mobile device management tools to secure different device types and apps. While BYOD lowers device costs, the cost of management can offset these savings. Many companies now limit device options instead of full BYOD.
Tablets represent the latest innovation to revolutionize how we work by improving mobility. As tablets have become more powerful and integrated into enterprise systems, they are being adopted by many organizations to improve productivity for employees who work both in and out of offices. However, choosing the right devices can be complex given the many options available. It is important to consider factors like security, manageability, support needs, and total cost of ownership to ensure devices meet the needs of the workforce while providing the best value.
Mobile computing is transforming how people access information through wireless technologies and converged devices. This allows accessing data from anywhere instantly. It is improving work efficiency and opportunities for new mobile applications and services. However, challenges remain regarding interoperability, security, and device limitations that technologies continue addressing.
Mobile computing is transforming how people access and share information through wireless technologies and converged devices. This allows information to be accessed from anywhere instantly. Key technologies like 5G will further drive this convergence by enabling high-speed data exchange between wired and wireless networks. Challenges remain around battery life, security, and evolving standards, but the potential is immense for improved access, efficiency and customer experience through mobile solutions. Fashionable designs are also driving new opportunities in the mobile industry as aesthetics influence consumer purchases in an increasingly commoditized market.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using small, portable devices. It has enabled new applications and services across many industries. However, mobile computing still faces challenges related to interoperability, security, and battery life that technologies continue working to address.
16 Best Practices for Mobile Customer Engagement & Data Collection in the Ent...Avoka
Mobile is here to stay and you want to enable your customers to transact with you on mobile devices. You want your mobile staff to utilise devices to deliver improved productivity and real time visibility of insights from the field. But with BYOD and the consumerisation of IT it can be hard to find the right solution for your organisation. Here are 16 Best Practices that we believe will optimise your mobile customer experiences and mobile data collection in your business.
Citizen Self Service - Bridging The Transaction GapAvoka
Online Self-Service 1.0 (OSS) focused on simply making information available to citizens and businesses through websites. However, expectations have increased and individuals now expect to transact online (OSS 2.0) with Government – apply, claim, register. Traditional approaches to delivering online transactions are expensive and time intensive, resulting in a gap between citizen expectations and government services.
Mobile computing is transforming how people access information through wireless technologies and converged devices. This allows accessing information from anywhere instantly. Challenges remain around interoperability, security, and battery life as technologies continue evolving. Future technologies like 5G will further drive this revolution by enabling more data exchange on the move.
Slides from a recent webinar on making your front office all-digital. Check out the YouTube video for the audio at the end of the slides or direct at http://www.youtube.com/avokatech.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using portable devices. It has generated excitement but also challenges around issues like interoperability, security, and battery life. Future technologies like 5G will further drive data sharing and convergence of digital devices, requiring organizations to adapt their business processes.
Free download at: http://vint.sogeti.com/downloads/
In the past few years, information technology has become increasingly personal and social and has made its presence very much felt. The emergence of wearable computing and other forms of empathic ‘things’ seems a logical further step: even more intimate, more human-oriented, and ubiquitous. There are more and more devices that count our steps, take our blood pressure or measure the indoor temperature, track our location or conversations.
We are witnessing a computer boom in terms of kinds, shapes and sizes – around, on or inside the body – that behave increasingly smart and link up more and more intuitively with man’s extremely personal and natural interface.
In the next decade Personal Computing will become really personal: inside, on and around the person with attention for the context of the individual. In this study we explore this development and present seven manifestations that can define the impact on business, such as the ‘quantified employee’ and the ‘body as the new password’
Start-ups: DSP-Partner's Highlights from Dublin Websummit 2015DSP-Partners
An Overview about the most interesting and innovative Start-ups from Ireland's Dublin Websummit 2015
A subjective Collection of Companies across
– Advertising, Publishing, Jobs, Social, Education
– Apps, Tools, SaaS, Software
– Communication
– Devices, Drones, Energy, iOT, Smart Home
– eCommerce & Payment
– FinTech
– Travel, Mobility
The document discusses the evolution of mobile computing and wireless technologies. It describes how convergence of the internet, wireless technologies, and mobile devices has created new opportunities for organizations. It also discusses challenges like interoperability, security, and battery life that still need to be addressed for mobile computing. The future of mobile computing looks promising as technologies continue to advance and more applications are developed.
For companies selecting an enterprise software solution packages - ERP - here is a guide for qualitative and quantitative assessment of ERP packages from different vendors.
A Checklist for Migrating Big Iron Cobol ApplicationsCognizant
A guide to migrating Cobol applications from HP NonStop Tandem systems to IBM z/OS mainframes, covering commonalities and divergences, program structuring, variable declaration and keywords.
Crafting an End-to-End Pharma GRC StrategyCognizant
For pharmaceuticals facing increasing oversight and regulatory constraints, governance, risk management and compliance (GRC) tools are playing a more critical role, sometimes in combination with ERP. We compare Approva Bizights and SAP GRC 10 software tools while offering a framework for choosing a suitable GRC package.
Creating a Capability-Led IT OrganizationCognizant
It's time for a new approach to IT, in which business prioritize, nurture and execute on a defined set of capabilities, thus moving past incremental improvement, to competitive differentiation.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using small, portable devices. This has led to new opportunities for applications, services, and business models. However, challenges remain regarding interoperability, security, and improving underlying technologies. The future of mobile computing is expected to see continued convergence of technologies and the replacement of multiple devices by single, multifunctional mobile devices.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using small, portable devices. This has led to new opportunities for applications and services in many industries. However, mobile computing still faces challenges related to interoperability, security, and battery life that technologies continue working to address.
Consumerizacao e BYOD: grande desafio para TICezar Taurion
O fenômeno da consumerização e a politica de BYOD traz beneficos significativos para as empresas, mas cria um grande desafio para TI. A resposta não é impedir nem deixar correr solto, mas mudar o mind-set de TI.
A bring your own device (BYOD) strategy allows employees to use their personal mobile devices for work purposes. While this provides flexibility, IT must still secure corporate data on devices and manage security. BYOD shifts costs to employees but companies may reimburse some charges. It also requires mobile device management tools to secure different device types and apps. While BYOD lowers device costs, the cost of management can offset these savings. Many companies now limit device options instead of full BYOD.
Tablets represent the latest innovation to revolutionize how we work by improving mobility. As tablets have become more powerful and integrated into enterprise systems, they are being adopted by many organizations to improve productivity for employees who work both in and out of offices. However, choosing the right devices can be complex given the many options available. It is important to consider factors like security, manageability, support needs, and total cost of ownership to ensure devices meet the needs of the workforce while providing the best value.
Mobile computing is transforming how people access information through wireless technologies and converged devices. This allows accessing data from anywhere instantly. It is improving work efficiency and opportunities for new mobile applications and services. However, challenges remain regarding interoperability, security, and device limitations that technologies continue addressing.
Mobile computing is transforming how people access and share information through wireless technologies and converged devices. This allows information to be accessed from anywhere instantly. Key technologies like 5G will further drive this convergence by enabling high-speed data exchange between wired and wireless networks. Challenges remain around battery life, security, and evolving standards, but the potential is immense for improved access, efficiency and customer experience through mobile solutions. Fashionable designs are also driving new opportunities in the mobile industry as aesthetics influence consumer purchases in an increasingly commoditized market.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using small, portable devices. It has enabled new applications and services across many industries. However, mobile computing still faces challenges related to interoperability, security, and battery life that technologies continue working to address.
16 Best Practices for Mobile Customer Engagement & Data Collection in the Ent...Avoka
Mobile is here to stay and you want to enable your customers to transact with you on mobile devices. You want your mobile staff to utilise devices to deliver improved productivity and real time visibility of insights from the field. But with BYOD and the consumerisation of IT it can be hard to find the right solution for your organisation. Here are 16 Best Practices that we believe will optimise your mobile customer experiences and mobile data collection in your business.
Citizen Self Service - Bridging The Transaction GapAvoka
Online Self-Service 1.0 (OSS) focused on simply making information available to citizens and businesses through websites. However, expectations have increased and individuals now expect to transact online (OSS 2.0) with Government – apply, claim, register. Traditional approaches to delivering online transactions are expensive and time intensive, resulting in a gap between citizen expectations and government services.
Mobile computing is transforming how people access information through wireless technologies and converged devices. This allows accessing information from anywhere instantly. Challenges remain around interoperability, security, and battery life as technologies continue evolving. Future technologies like 5G will further drive this revolution by enabling more data exchange on the move.
Slides from a recent webinar on making your front office all-digital. Check out the YouTube video for the audio at the end of the slides or direct at http://www.youtube.com/avokatech.
The document discusses the evolution of mobile computing and its impact. It summarizes that mobile computing allows people to access and share information from anywhere using portable devices. It has generated excitement but also challenges around issues like interoperability, security, and battery life. Future technologies like 5G will further drive data sharing and convergence of digital devices, requiring organizations to adapt their business processes.
Free download at: http://vint.sogeti.com/downloads/
In the past few years, information technology has become increasingly personal and social and has made its presence very much felt. The emergence of wearable computing and other forms of empathic ‘things’ seems a logical further step: even more intimate, more human-oriented, and ubiquitous. There are more and more devices that count our steps, take our blood pressure or measure the indoor temperature, track our location or conversations.
We are witnessing a computer boom in terms of kinds, shapes and sizes – around, on or inside the body – that behave increasingly smart and link up more and more intuitively with man’s extremely personal and natural interface.
In the next decade Personal Computing will become really personal: inside, on and around the person with attention for the context of the individual. In this study we explore this development and present seven manifestations that can define the impact on business, such as the ‘quantified employee’ and the ‘body as the new password’
Start-ups: DSP-Partner's Highlights from Dublin Websummit 2015DSP-Partners
An Overview about the most interesting and innovative Start-ups from Ireland's Dublin Websummit 2015
A subjective Collection of Companies across
– Advertising, Publishing, Jobs, Social, Education
– Apps, Tools, SaaS, Software
– Communication
– Devices, Drones, Energy, iOT, Smart Home
– eCommerce & Payment
– FinTech
– Travel, Mobility
The document discusses the evolution of mobile computing and wireless technologies. It describes how convergence of the internet, wireless technologies, and mobile devices has created new opportunities for organizations. It also discusses challenges like interoperability, security, and battery life that still need to be addressed for mobile computing. The future of mobile computing looks promising as technologies continue to advance and more applications are developed.
For companies selecting an enterprise software solution packages - ERP - here is a guide for qualitative and quantitative assessment of ERP packages from different vendors.
A Checklist for Migrating Big Iron Cobol ApplicationsCognizant
A guide to migrating Cobol applications from HP NonStop Tandem systems to IBM z/OS mainframes, covering commonalities and divergences, program structuring, variable declaration and keywords.
Crafting an End-to-End Pharma GRC StrategyCognizant
For pharmaceuticals facing increasing oversight and regulatory constraints, governance, risk management and compliance (GRC) tools are playing a more critical role, sometimes in combination with ERP. We compare Approva Bizights and SAP GRC 10 software tools while offering a framework for choosing a suitable GRC package.
Creating a Capability-Led IT OrganizationCognizant
It's time for a new approach to IT, in which business prioritize, nurture and execute on a defined set of capabilities, thus moving past incremental improvement, to competitive differentiation.
Building a Collaborative Multichannel Insurance Distribution StrategyCognizant
The insurance industry must embrace a hybrid multichannel distribution system for selling policies, one including sophisticated deployment of CRM analytics capabilities and social Internet media and requiring carriers to choose agencies carefully and collaborate on cross-channel insurance marketing and sales.
The document discusses how social, mobile, analytics and cloud (SMAC) technologies are transforming businesses through the "SMAC stack". The SMAC stack represents the next major enterprise IT architecture, enabling hyper-intelligent software platforms. It will transform business models rather than just augment existing models. Examples are given of how SMAC-enabled businesses like Craigslist and Wikipedia disrupted traditional "widget winners" in newspapers and encyclopedias. The SMAC stack will lead to the "unchaining" of value chains and the dematerialization of knowledge processes. Industries are being disrupted as "digit winners" employing the SMAC stack overtake traditional "widget winners". For businesses to thrive, they must harness the SMAC stack to
The document discusses how to leverage new media technologies to create a personal brand through participation. It explains that membership provides networking and leadership training to help master these technologies. Courses are offered to help conduct one's image, career, vision, passions, communities, and persona online and offline.
Mastering Big Data: The Next Big Leap for Master Data ManagementCognizant
By leveraging both big data and master data, organizations can provide a true 360-degree view of critical master data entities and produce actionable insights gleaned from big data sources.
Whitepaper vision on mobile, mobility, clouds and the enterprise of tomorrowMichel van den Berg
The document discusses how cloud, mobility, and big data technologies present both evolutionary and revolutionary opportunities for businesses and governments. On one hand, these technologies can help optimize existing "inside-out" IT systems and operations through streamlining, virtualization, and cost reduction. However, they also enable a revolutionary "outside-in" approach focused on engaging customers through new mobile and online business models. While some see these technologies as simply evolving current IT, they truly represent a game-changing opportunity to transform how organizations do business in the digital era.
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
The pervasiveness of mobile computing is forcing companies to rethink their business models, reinvent their organizations and rewire their operations in order to reap the benefits and overcome the challenges of enterprise mobility.
PwC discusses how digital mobility is driving significant changes for organizations as consumers increasingly access information, make purchases, and interact with businesses through mobile platforms. Mobility will require organizations to change significantly in the next three years, with 42% of emerging technology companies indicating mobility is essential to their future business. As consumers demand immediate access through mobile, organizations must innovate their business models to engage customers on mobile and maintain competitive advantage in a digital world.
Digital Transformation, Big data Analytics are the hottest terms around, with lot of confusion even in matured organizations. This is an effort to simplify the area.
Digital transformation was intended to enable companies to improve their customer service and produce higher ROI. To stay solid, organizations with a physical presence have modified their approach to securing a digital presence. Others have now begun their way of digital transformation, while others are still in the planning stages. Let's watch out for the top digital transformation trends of 2021 and stay positive.
Rapid Roi - Realizing Rapid ROI Through MobilityElizabeth Lupfer
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings.
Digital disruption is impacting all businesses and forcing them to adapt their business models to the digital world. Organizations that do not change with this new digital paradigm risk going extinct, as seen with companies like Kodak. To survive, businesses must integrate digital practices throughout their operations and customer experience. Successful companies have transformed their business models, trained employees in digital technologies, analyzed customer data to better understand customer needs, and ensured accessibility across all digital platforms and devices. Those that do not evolve with this digital transformation will fail like the dinosaurs.
Top software development trends of 2021*instinctools
The technologies that businesses use today are bound to the new world paradigm and capable of adapting to it. Here are some trending technologies that can easily help companies adjust to a digital business world 2.0 in just a short time.
Wearable Technology: Automotive's Next Digital FrontierCognizant
Wearables promise to impact the automotive value chain in a similar way to smartphones. But despite their great promise, wearables also lack proven use cases, requiring that companies proceed cautiously while ignoring wearables at their own peril.
The digitalgenerationishere v5__4pagerMustafa Kuğu
The digital generation, or millennials, will soon dominate the global workforce and economy. For this new generation, cloud and mobile computing are the norm. To succeed, companies must transform their business models and processes to keep up with these digital natives. One of the quickest ways to do so is by moving resources and processes to the cloud using Microsoft and Unisys technologies and services. Their joint solution provides the building blocks needed for digital transformation and helps clients smoothly migrate in a structured and low-risk manner to take advantage of the cloud and mobile opportunities of the new digital economy.
Digital Transformation is recreating business models, changing the way customers and employees interact
and altering whole industries. Social and business values surge when people, devices, and resources are
meaningfully connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Meanwhile economies are now facing the threat of recession and businesses are weighing the impact of
inflation and higher interest rates, as well as having to deal with crises in supply chains, energy sourcing and the
acquisition of digital skills. Making sense of such disruptive changes has never been so important in order to
transform smartly instead of being left behind.
As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience,
NEC is sharing its views on leading and emerging trends and technologies to help your Smart Enterprise anchor
its strategic investments. Explore NEC’s Top 10 Strategic Drivers and discover how to navigate through the
developments to simplify your organization, realize workforce efficiencies, deliver superior customer services,
and gain a competitive advantage.
By embracing Digital Transformation and enabling advanced approaches to how Communications and IT
services are delivered and managed, NEC provides new ways for Smart Enterprises to thrive and grow.
According to some starry-eyed entrepreneurs, the sole technique to become really rich financially In other words, to become rich to start out your own business.
Don't come last in a mobile first --WhitepaperAbhishek Sood
By 2020 mobile devices will outsell PC’s by a factor of 10.
Regardless of what mobility strategy your company has in place, or how you intend to execute it, the more mobile users, devices, applications and content your organization adopts, the more challenges you will have to deal with.
Download this white paper to discover how to overcome the most pressing mobility challenges including device security and management, app development, remote support, mobile data and analytics, and more.
High tech startups in wearable computing & augmented realityVasily Ryzhonkov
The document summarizes a roundtable discussion on high tech startups in wearable computing and augmented reality. Key points from the discussion include:
1) Wearable and augmented reality technologies are becoming increasingly important, driven by factors like the quantified self trend and advances in sensors, chips, and wireless connectivity.
2) Promising areas for startups include healthcare, manufacturing, government, and entertainment where wearables and AR can add real value by solving problems.
3) Consortia between industry, government, and tech communities will be important to develop supporting ecosystems.
4) Startups should focus on using these technologies to meaningfully change people's lives by solving fundamental problems.
Digital Transformation of the Connected Product EconomyEdgeIQ
Digital transformation is necessary for connected product companies to survive in today's world. A new technology stack is required that includes device lifecycle management, data orchestration, and service orchestration to manage the complex ecosystem of billions of connected devices, petabytes of daily data, applications, and customers. This new stack provides the foundation for companies to embrace digital transformation and retain market share by reducing costs, gaining new revenue streams, and changing business models.
Mobile Programming LLC is focused on simplifying customer experiences through compulsive innovation and delightful user experiences. As digital transformation becomes essential for business success, companies must infuse their business with technology. Mobile Programming LLC helps clients with this transformation by keeping the design process at the heart of product development and delivering multiple design iterations to provide the best user experience possible. This allows them to stay ahead of competition and respond quickly to market trends.
Why should you adopt these Enterprise Mobility trends today?Cygnet Infotech
Enterprise Mobility has received a lot of buzz and rightly so. If it is combined with the emerging technologies like AI, IoT and Blockchain then it can boost business growth. Mobile application development companies are making it possible to generate efficient and effective applications, which will help in solving real life problems.
Why is it important to adopt enterprise mobility trends now?Hemang Rindani
Enterprise Mobility provides employees flexibility and choice which in return increases productivity and decreases expense. Here are the 6 Enterprise Mobility trends that will help your business grow.
Similar to Unlocking the Business Value of Mobility (20)
Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...Cognizant
Organizations rely on analytics to make intelligent decisions and improve business performance, which sometimes requires reproducing business processes from a legacy application to a digital-native state to reduce the functional, technical and operational debts. Adaptive Scrum can reduce the complexity of the reproduction process iteratively as well as provide transparency in data analytics porojects.
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-makingCognizant
The document discusses how most companies are not fully leveraging artificial intelligence (AI) and data for decision-making. It finds that only 20% of companies are "leaders" in using AI for decisions, while the remaining 80% are stuck in a "vicious cycle" of not understanding AI's potential, having low trust in AI, and limited adoption. Leaders use more sophisticated verification of AI decisions and a wider range of AI technologies beyond chatbots. The document provides recommendations for breaking the vicious cycle, including appointing AI champions, starting with specific high-impact decisions, and institutionalizing continuous learning about AI advances.
It Takes an Ecosystem: How Technology Companies Deliver Exceptional ExperiencesCognizant
Experience is becoming a key strategy for technology companies as they shift to cloud-based subscription models. This requires building an "experience ecosystem" that breaks down silos and involves partners. Building such an ecosystem involves adopting a cross-functional approach to experience, making experience data-driven to generate insights, and creating platforms to enable connected selling between companies and partners.
Intuition is not a mystery but rather a mechanistic process based on accumulated experience. Leading businesses are engineering intuition into their organizations by harnessing machine learning software, massive cloud processing power, huge amounts of data, and design thinking in experiences. This allows them to anticipate and act with speed and insight, improving decision making through data-driven insights and acting as if on intuition.
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...Cognizant
The T&L industry appears poised to accelerate its long-overdue modernization drive, as the pandemic spurs an increased need for agility and resilience, according to our study.
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
The Work Ahead in Manufacturing: Fulfilling the Agility MandateCognizant
Manufacturers are ahead of other industries in IoT deployments but lag in investments in analytics and AI needed to maximize IoT's benefits. While many have IoT pilots, few have implemented machine learning at scale to analyze sensor data and optimize processes. To fully digitize manufacturing, investments in automation, analytics, and AI must increase from the current 5.5% of revenue to over 11% to integrate IT, OT, and PT across the value chain.
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...Cognizant
Higher-ed institutions expect pandemic-driven disruption to continue, especially as hyperconnectivity, analytics and AI drive personalized education models over the lifetime of the learner, according to our recent research.
Engineering the Next-Gen Digital Claims Organisation for Australian General I...Cognizant
The document discusses potential future states for the claims organization of Australian general insurers. It notes that gradual changes like increasing climate volatility, new technologies, and changing customer demographics will reshape the insurance industry and claims processes. Five potential end states for claims organizations are described: 1) traditional claims will demand faster processing; 2) a larger percentage of claims will come from new digital risks; 3) claims processes may become "Uberized" through partnerships; 4) claims organizations will face challenges in risk management propositions; 5) humans and machines will work together to adjudicate claims using large data and computing power. The document argues that insurers must transform claims through digital technologies to concurrently improve customer experience, operational effectiveness, and efficiencies
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...Cognizant
Amid constant change, industry leaders need an upgraded IT infrastructure capable of adapting to audience expectations while proactively anticipating ever-evolving business requirements.
Green Rush: The Economic Imperative for SustainabilityCognizant
Green business is good business, according to our recent research, whether for companies monetizing tech tools used for sustainability or for those that see the impact of these initiatives on business goals.
Policy Administration Modernization: Four Paths for InsurersCognizant
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Unlocking the Business Value of Mobility
1. VOLUME 5 • ISSUE 1 2012
A bi-annual journal produced by Cognizant
Innovation Reimagined
REWIRE
Working Wirelessly
Unlocking the Business Value of Mobility
2.
3. ● Working Wirelessly
REWIRE
Unlocking the
Business Value
of Mobility
Enterprise mobility is much more than wireless enablement of your
Web site, intranet and related business processes; it’s about leveraging
smart devices and tablets to spur technological innovations that power
disruptive change. To make this leap, enterprises must overcome a host of
organizational and technological challenges, preparing for the operational
benefits that can be achieved along the way.
By Jeff Wallace
Ubiquitous wireless infrastructure and the explosion of smart mobile devices are enabling businesses to
leverage mobility in previously unimagined ways. Spurred by workforce virtualization, early adopters have
significantly boosted efficiency by enabling wireless operations. Now, enterprises are unlocking business
value by leveraging mobility to innovate, and they are disrupting industries rather than letting themselves
be disrupted by change.
Mobility first appeared in the business world decades ago, but its progress accelerated dramatically with
the appearance of smart mobile devices, including the smartphone and tablet. Whereas enterprise
mobility used to focus primarily on making the corporate Web page look good on a mobile device, it is
now forging a path to new ways of doing business.
But enterprise mobility forces many changes on an organization, both culturally and technically. Well after
the bring your own device (BYOD) movement exploded onto the office scene, IT executives are still
grappling with the plethora of security and governance issues introduced by this phenomenon. Now,
executives are realizing that innovation in mobility requires both a shift in mindset as well as technical
expertise in areas such as middleware and integration, or at least partners that can help fill in the gaps.
It also requires precision guidance for managing the organizational and process shifts required to truly
transform the business. The key is to be proactive and to effect change rather than let yourself be
blindsided by it.
Mobility is one important component of a new master IT architecture – social, mobile, analytics and cloud
(the SMAC stack) – that is emerging to help organizations shift from old-world industrial models to more
digitally powered ways of working. Mobility is providing reach, ubiquitous connectivity and new ways of
interacting – with employees, partners, customers, consumers and prospects. Innovative mobile solutions
can radically increase convenience and productivity for various constituencies and provide them with a
superior experience, to boot.
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4. Today, mobility is about using smart devices and tablets to spur technological innovations that power
disruptive change. Competitive advantage is being achieved by companies that leverage enterprise
mobility to create viable new business models (see sidebar).
Levels of Enterprise Mobility
At the first level of enterprise mobility, or Mobility 1.0, companies seek to mobile-enable or mobile-
optimize their Web sites, existing Web apps and digital assets to increase productivity for employees and
customers. The challenge is to keep ahead of the proliferation and constant state of flux within smart
devices, development platforms and mobile operating systems.
With Mobility 2.0, organizations typically look to transform business processes via mobility. For example,
expense account reporting has always been a cumbersome process for employees, requiring them to save
paper receipts, fill out forms and then send everything to corporate accounts payable for payment. By
contrast, a mobile-enabled expense-submitting process is much quicker and easier. Employees need only
take pictures of their receipts with their smart device, categorize them with a simple pull-down menu and
click a “submit” button to send them to accounting for reimbursement.
Quick Take
The Disruptive Power of Mobility
“Smart mobility,” ushered in with the dawn of smart devices, has disrupted entire industries and
product categories – not to mention companies and their business processes – in short order.
Enabled by the Internet, the digitization of content instigated the transformation of industries
such as newspapers, music, books and periodicals. But beginning in 2007, the meteoric rise
of smart mobile devices dramatically hastened the demise of traditional business models in
these sectors. Many companies that were once high-flyers could not make the
transition and in some cases have simply ceased to exist.
In just the last two years, small video cameras like the Flip and
point-and-shoot cameras have been displaced by smartphones.
These devices offer ever-improving image resolution for
everything from submitting accident photos to insurance
companies, to fixing or assembling equipment with the help of
video. The 120-year-old Kodak filed for bankruptcy protection
just five years after the smartphone emerged, and Cisco pulled
the plug on its once-promising Flip acquisition, a near $600
million endeavor, after less than two years when it became clear
that handheld video now solidly belongs to the smartphone.
The news industry has been forever wounded by consumer perception that
Web-based content is “free,” while journalism has been upended by the advance of
consumer-generated content and reporting combined with social media, all fueled by the
smart device revolution.
Meanwhile, the rise in social content and crowdsourcing are profoundly altering the way
companies develop and go to market with new products. Clearly, companies need to look at
enterprise mobility as an opportunity to innovate, and to do so now. Better to obsolete your own
cash cow before someone else does, which in the world of mobility is a very definite possibility.
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5. Businesses are also mobile-enabling processes (e.g., order management) for their customers. The payoff
here is fewer errors, greater convenience, boosted productivity and higher satisfaction levels among
customers, partners and employees.
To be sure, at this early stage of the smart mobility era, most companies are still at mobility levels 1.0 and
2.0. Few have yet ventured into Mobility 3.0 territory, in which organizations leverage mobile technology
to create entirely new business models and revenue streams. In Mobility 3.0, both B2B and B2C
companies have greater opportunities to reach their target markets directly to improve profitability or add
new customers. Mobile payments on feature phones, as well as smartphones, are enabling access to
whole new continents of consumers (see sidebar, page 75).
Square: Mobility 3.0 Innovator
Square is a good example of a company and revenue stream that was born from mobile technology. With
Square, anyone – consumers and businesses alike – can accept credit card payments, thanks to the
addition of just a tiny device installed in the headphone jack of a mobile device. Square breaks the barriers
that constrained traditional credit card use – there is no cost for someone to obtain the device, there is
no intermediary financial institution, and fees to the payee are often less than those for traditional cards.
And the ability to accept credit cards is exciting and fun for individuals, enabling them to extend their
business, often in unforeseen ways. For example, it used to take a major investment for taxi cabs to obtain
credit-card processing equipment. Now, drivers just need a smartphone and the Square device to instantly
increase their value to customers. In an age where the use of cash is disappearing, this is a major innovation.
Taxi drivers just need a smartphone and the
Square device to instantly increase their value
to customers. In an age where the use of cash
is disappearing, this is a major innovation.
Near Field Communication (NFC) is another example of a technology with the potential to revolutionize
whole industries. NFC allows a device, usually a smartphone, to collect data from another device or NFC
tag at close range. It’s similar to short-range networking technology like Bluetooth, except that instead of
programming two devices to work together, they can simply touch to establish a connection.
One possible NFC application is in public transportation. Under a pilot program, commuters in Germany
and Spain already pay for their train and bus fares using NFC-equipped devices.1 Consumers can also use
their NFC devices to make transactions at Peet’s Coffee and other retailers. The user swipes a payment
device with an NFC-equipped smart device; transaction data is immediately sent to the bank or card
issuer's payment service, which first authenticates user identity and then authorizes payment. NFC works
with most contactless smart cards and readers, meaning it could easily be integrated into the public
transit payment systems in cities that already use a smart card swipe.
Augmented Reality: Manufacturing’s Secret Weapon
On the B2B front, manufacturers are using mobility to revolutionize the way their field forces access parts
and repair documentation. Traditionally, it would have taken several individuals with specialized training
to repair a piece of equipment with guidance from a massive paper manual. Now, a repair person with
general training can use a three-dimensional augmented reality (AR) iPad app to move step-by-step
through the repair, identifying all the parts and seeing exactly what actions to take via animated video
clips. This approach was not created sui generis from mobility, but it is a significant improvement over the
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6. paper-based world. A manufacturer that successfully creates this type of app could even sell it to other
manufacturers, creating a new line of business for itself.
Oil and gas producers are exploring the idea of using an AR application that would leverage mobile-based
sensors to detect leaks, possibly helping to avoid explosions.2 Another example of mobile AR is the Merlin
Mobility app, which delivers AR-based tech support to smart mobile devices. So, if a consumer needs help
assembling an IKEA POANG chair, the Merlin Mobility app can interact with the paper-based instructions,
making them much easier for the individual to follow. The same tool can be used to ensure that a mistake
has not been made.3
Mobility 3.0 requires a mental shift from seeing mobility as a pathway to convenience and efficiency, to
viewing it as a potent driver of innovation. Smartphones are no longer primarily communication devices;
they can assist organizations in delivering experiences to numerous constituencies. As the Square example
illustrates, mobility becomes the computing environment, as opposed to just a useful adjunct to it.
BYOA (Bring Your Own App)
Companies are already struggling with the burden to secure and support the wide range of mobile devices
that employees bring into the workplace. The simple act of employees accessing the corporate network with
their devices introduces a host of control and security issues that IT had not previously considered and, as a
result, is now just catching up with. BYOD happened before IT even had time to identify the phenomenon.
Now, mobile apps are the next frontier for IT departments – both from the perspective of employees
wanting to use consumer apps for work (messaging, telecom and file storage/sharing apps are top
examples), as well as companies that want to host their own enterprise app stores. Companies that act
quickly enough in their respective industries stand to gain first-mover advantage – read: new revenue
streams – if they can create and host cloud-based enterprise apps that can be delivered across the
spectrum of mobility platforms and device formats.
Mobility 3.0 requires a mental shift from
seeing mobility as a pathway to convenience
and efficiency, to viewing it as a potent
driver of innovation.
For our associates, we deliver a wide range of enterprise apps for use on Android and Apple iOS devices
via a homegrown apps hub. Our hub not only allows for app discovery and distribution, but it also provides
a full suite of security and management services. We recommend organizations take a similar approach
and make these apps available to their users by working with third parties that have already invested in
such repositories and delivery models. In this way, companies can take advantage of the more flexible and
lightweight IT infrastructure that mobility enables, including continuous functional improvements without
prolonged release cycles. Most organizations will find it quicker and easier to take this approach than
creating their own app repositories.
Transforming Your Business and Innovating via Mobility
Embracing the innovations that can result from enterprise mobility requires some fundamental changes at
the organizational level. Most existing IT infrastructures, for example, are not equipped to deliver mobile
apps. For one thing, mobility is so much faster-paced than the traditional IT world. Organizations that have
mastered mobility might move from concept to deployment of an app in six weeks using a new generation
of tools, including middleware and related integration systems. Traditional developers, on the other hand,
may try to create and maintain mobile apps using older tools and timeframes.
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7. Once a mobile app is developed, it can be a major challenge to extend its functionality. Due to the diversity
of platforms, changes in mobile device operating systems happen so frequently that features and
functionalities that work one day on one device may not work the next day on the same device, mandating
code re-writing and extensive regression testing across platforms.
User expectations are causing another major shift. Consumers set the bar in the mobile world, expecting
an engaging and – yes – fun experience on their smartphones and tablets. Traditional metrics for usability
and interactivity do not apply in the slick, new world of mobility. Many companies provide a more
entertaining and fast-paced user experience via their mobile apps; LinkedIn, for example, is more
engaging in its mobile format than its old-school Web site (see Figure 1). Today’s developers need to think
like movie or video game producers as they develop apps, and the race is on to see which companies will
understand and embrace this first.
Today’s developers need to think like movie or
video game producers as they develop apps,
and the race is on to see which companies will
understand and embrace this first.
Moving an IT organization along the learning curve for enterprise mobility may take much longer than
expected. Indeed, the technical challenges are just the start. On the organizational side, Mobility 3.0
demands that companies rethink everything from governance, to legal provisions, to work-at-home
policies. Since mobility enables increased productivity and efficiency, companies will need to rethink how
they measure performance and compensate employees, emphasizing outcomes delivered as opposed to
hours worked. Traditional measures, such as utilization, fly in the face of newer efficiency-oriented
mobility tools. HR organizations will have to tackle performance and compensation management
challenges with steadfast determination to reap enterprise mobility’s vast benefits.
LinkedIn: Web vs. App
FIGURE 1
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8. Some pundits believe employee compensation issues led Microsoft Corp. to squander its early mobility
lead, pointing to the company’s “stack” system of employee ranking as a particular culprit. This system of
performance assessment – in which every group includes one exceptional performer, one unacceptable
performer and many in the middle of the pack, regardless of outcomes – stifled innovation as employees
fought to outperform other internal groups rather than competitors.4
Creating an adaptable plan — one done in
pencil, not ink — is your best shield against
the many disruptive forces at work.
Change management issues such as employee compensation and resistance to change can arise with any
technology initiative, but they happen more quickly with mobility. Mobility has the potential to make you
fail faster (which in some cases, like Agile software development, is a good thing), but can be deadly if
your organization falls further behind earlier adopters or market leaders. Creating an adaptable plan – one
done in pencil, not ink – is your best shield against the many disruptive forces at work.
Getting Closer to Customers
Advanced mobile apps enable companies to provide a much richer customer experience than old-style
mobile apps. Information from location-specific services can be merged with personal/device information
and device data, for example, to deliver a uniquely tailored user experience that would not have been
possible in the browser-based world. For example, Target allows customers to opt in to a mobile coupon
program in which coupons are sent to their smartphone based on where they are located in the store.5
Mobile devices invite users to perform “micro” transactions (i.e., check a bank balance or find an ATM
quickly rather than settle in for a half-hour session of paying bills online). This usage pattern – multiple
touches for specific information – gives companies a chance to redefine their customer relationships and
engage with customers much more frequently than with the traditional channels of the call center and
Freedom Within a Framework
IT can develop an ecosystem for enterprise mobility that enables both
freedom and control.
IT builds and owns
the framework
TECHNOLOGY
Innovation Business Objectives
GOVERNANCE
SUPPORT
Design User Experience Use Cases
COMPLIANCE & SECURITY
Business drives market-driven
FIGURE 2 solutions within this framework
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9. Quick Take
Five Steps on Your Enterprise Mobility Journey
As exciting as it is to contemplate unlocking the value of mobility, it can be difficult to know
where to begin. Here are the five things you should do know to work toward a successful
implementation of enterprise mobility.
1. Develop an enterprise mobility strategy. This involves asking the big
questions, like, “What is your business objective for mobility?” “What will be
your competitive advantage and ROI?” Identify the processes and technologies
that will be affected. Most importantly, don’t forget to define your success
factors so you will be able to demonstrate success.
2. “Future-proof” your investments. Let your service provider
worry about supporting new platforms and operating
systems – do not take on that risk for yourself. Build
apps within mobile application development
platforms (MADP) and leverage mobile device
management (MDM) and mobile application
management (MAM) solutions. And don’t forget to
establish a comprehensive testing strategy to
ensure top-quality apps and user experiences.
3. Ensure both business freedom and IT control
(see Figure 2, previous page). Essentially, this is our
prescription for refereeing the tug of war being waged in
nearly all companies between IT and the business units
regarding who has ultimate ownership of the enterprise’s mobility
initiatives. We call this “Freedom within a Framework.” The business can have
the freedom to build market-driven applications to support core initiatives,
including innovation, while IT can maintain the control (including governance,
compliance and security) required to ensure the stability and security of the
initiatives across the board.
4. Create an approved BYOD strategy. As we see it, enterprises have two
choices when it comes to BYOD – do it now or do it later. One thing is for
certain, though: You will not stop employees from constantly bringing in new
devices and asking IT to “make it work.” Each organization should make the
appropriate decisions about the BYOD policy, including a list of approved
devices, liability, reimbursement, etc.6
5. Find an enterprise mobility partner. Select a partner that understands IT
and the business, preferably with expertise in integration, security and cross-
platform mobile development. Make sure your team can stay ahead of
constant evolution. And ensure that you are confident in the long-term stability
of your chosen partner. Many younger companies might not survive or will be
acquired by larger entities as the marketplace consolidates, potentially
jeopardizing your solutions and engagements with them.
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10. Web site. Exchanges on mobile devices afford companies more opportunities to understand customer
wants and needs, as well as to share how the company might be able to meet those needs.
Although companies will likely need to make some changes to their IT infrastructure to deliver advanced
mobile applications, the good news is that the costs are comparatively much lower. To try to deliver this sort
of high-touch, intimate customer experience in the traditional world would be a costly endeavor indeed.
The entire computing realm is going mobile. Mobility allows much greater efficiency of computing tasks
and makes life easier for users. Of course, Mobility 3.0 is a disruptive technology for companies that serve
businesses and consumers alike, across industries. Along with social media, analytics and cloud, mobility
will form the basis of a more flexible, agile IT infrastructure. For enterprises that can harness this
disruptive force to create entirely new ways of delivering products and service to both existing and new
segments of customers will find that mobility is a welcome gateway to the future.
Footnotes
1
Sarah Kessler, “NFC Technology: 6 Ways It Could Change Our Daily Lives,” Mashable, May 6, 2010,
http://mashable.com/2010/05/06/near-field-communication.
2
“Visualizing Pipeline Sensor Datasets Using Augmented Reality Based Prototype,” International Journal of
Advanced Science and Technology, Vol. 32, July 2011, http://www.sersc.org/journals/IJAST/vol32/10.pdf.
3
“Merlin Mobility Augmented Reality IKEA Instructions,” YouTube,
http://www.youtube.com/watch?v=THG_isbHqkU.
4
“Microsoft’s Downfall: Inside the Executive E-mails and Cannibalistic Culture That Felled a Tech
Giant,” Vanity Fair, July 3, 2012, http://www.vanityfair.com/online/daily/2012/07/microsoft-downfall-
emails-steve-ballmer.
5
“Target Stores to Bring Mobile Coupons Mainstream,” Mobile Marketing Watch, March 9, 2010,
http://www.mobilemarketingwatch.com/target-stores-to-bring-mobile-coupons-mainstream-5694.
6
“Making BYOD Work for you Organization,” Cognizant Technology Solutions,
http://www.cognizant.com/InsightsWhitepapers/Making-BYOD-Work-for-Your-Organization.pdf.
Jeffrey Wallace is Assistant Vice President and Practice Leader of Cognizant’s Mobility Practice. He is
responsible for evangelizing mobility and helping clients approach mobility from a strategic perspective
and lay out roadmaps for implementation. Prior to joining Cognizant, Jeff was co-founder of Vivido Labs,
a solutions provider offering enterprise mobile applications for sales, marketing, business intelligence
and mobile employee productivity. In addition, Jeff is on the advisory board for the Enterprise Mobility
Exchange and a steering committee member for the Americas SAP User Group (ASUG) Affiliate Advisory
Council. Jeff earned a bachelor’s degree in economics and finance from Rutgers College and a master’s
degree in business administration from the Haas School of Business at the University of California,
Berkeley. Jeff can be reached at Jeff.Wallace@cognizant.com.
Ved Sen, Director of Cognizant’s Mobility Practice, contributed to this article.
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