1. MBA 6113
Change Management
Unit 7
Hard Systems Models
of Change

2. • Change implementation will vary according to its perceived
complexity
• Systems manifest as simple or complex
• Aka – difficulties and messes
• Situations of “hard” complexity are likely to be enacted easily
• Logic and rationality are dominant
• Situations of “soft” complexity are more challenging (i.e.
“messy” situations) and are characterized by high levels of
emotional involvement

3. • Three Phases
• The Description Phase
• The Options Phase
• The Implementation Phase

4. • Situation Summary
• Identify Objectives and Constraints
• Identify Performance Measures

5. • Generate Options
• Edit Options and Detail Selected Options
• Evaluate Options Against Measures

6. • Develop Implementation Strategies
• Carry Out the Planned Changes