This document provides details about an assignment on hospitality submitted by S. Arvinth to Mr. Sunny. It includes an acknowledgement, introduction, and outlines the various tasks completed for the assignment, including tasks on hotel reservation and management. It also lists the content sections of the assignment such as introduction, tasks 1-5, conclusion, and bibliography.
The document provides information about hotel management and reservations. It discusses the history and founding of two hotel chains, the Taj Hotels and Marriott Hotels. It also outlines the various services provided by different hotel departments like front office, housekeeping, and reservations throughout a guest's stay. Key points covered include an overview of the hospitality industry, facilities offered in different hotel categories, and organizational charts of hotel departments.
Accor operates over 4,000 hotels worldwide across multiple brands from budget to luxury segments. Key budget brands include Motel 6, Studio 6, and Formula 1, while economy brands include Ibis. Midscale brands incorporate Suitehotel, Mercure, and Adagio, and upscale offerings consist of Novotel, Pullman, and Sofitel luxury hotels and resorts.
Hospitality, assignment 1, by sherin raj s 2013Sherin Raj S
Here are some potential strategies to handle situations that may occur during guest departure:
1. Late checkout:
- Offer to store luggage until departure.
- Provide late checkout for a fee if rooms are available.
- Suggest nearby amenities/attractions to visit until checkout time.
2. Lost room key:
- Provide replacement key for a fee.
- Have guest sign form acknowledging charges if key is not returned.
- Escort guest to room to retrieve belongings and check out.
3. Unpaid charges on folio:
- Review charges and resolve any billing disputes.
- Accept payment via different payment method if issues with original.
- Settle charges in full
The document is a hospitality assignment submitted by Ponmathi.M to Mr. Bob, a hospitality faculty. It includes an acknowledgment, introduction on hospitality, profiles of Taj and Holiday Inn hotel chains, their histories, facilities offered, guest cycles, roles of different departments like front office, housekeeping etc. It also includes a role play, case study on making a hotel reservation and charging items using Fidelio software and conclusion.
The document provides information about various hotels that are part of international hotel chains The Leela Group of Hotels and Accor Group of Hotels. It discusses the history and locations of specific hotels within these two chains, including The Leela hotels in Mumbai, Bangalore, Goa, Kovalam, Gurgaon, Pune, Udaipur, Chennai, and Hyderabad. It also provides details about Accor brands like Novotel, Sofitel, and Ibis, and mentions various famous Accor hotels around the world. Photos are included of some of these hotel locations and properties.
The Leela Group of Hotels is an Indian hotel company founded by Captain C.P. Krishnan Nair in 1988. It started with one hotel in Mumbai and has since expanded to four luxury hotels located in Mumbai, Bangalore, Kovalam, and Goa. Captain Nair was inspired to launch the hotel chain after realizing India's need for hotels that could match international standards. The Leela Group aims to provide hospitality that honors India's cultural heritage while operating at world-class standards of technology and service.
The document provides information about hotel management and reservations. It discusses the history and founding of two hotel chains, the Taj Hotels and Marriott Hotels. It also outlines the various services provided by different hotel departments like front office, housekeeping, and reservations throughout a guest's stay. Key points covered include an overview of the hospitality industry, facilities offered in different hotel categories, and organizational charts of hotel departments.
Accor operates over 4,000 hotels worldwide across multiple brands from budget to luxury segments. Key budget brands include Motel 6, Studio 6, and Formula 1, while economy brands include Ibis. Midscale brands incorporate Suitehotel, Mercure, and Adagio, and upscale offerings consist of Novotel, Pullman, and Sofitel luxury hotels and resorts.
Hospitality, assignment 1, by sherin raj s 2013Sherin Raj S
Here are some potential strategies to handle situations that may occur during guest departure:
1. Late checkout:
- Offer to store luggage until departure.
- Provide late checkout for a fee if rooms are available.
- Suggest nearby amenities/attractions to visit until checkout time.
2. Lost room key:
- Provide replacement key for a fee.
- Have guest sign form acknowledging charges if key is not returned.
- Escort guest to room to retrieve belongings and check out.
3. Unpaid charges on folio:
- Review charges and resolve any billing disputes.
- Accept payment via different payment method if issues with original.
- Settle charges in full
The document is a hospitality assignment submitted by Ponmathi.M to Mr. Bob, a hospitality faculty. It includes an acknowledgment, introduction on hospitality, profiles of Taj and Holiday Inn hotel chains, their histories, facilities offered, guest cycles, roles of different departments like front office, housekeeping etc. It also includes a role play, case study on making a hotel reservation and charging items using Fidelio software and conclusion.
The document provides information about various hotels that are part of international hotel chains The Leela Group of Hotels and Accor Group of Hotels. It discusses the history and locations of specific hotels within these two chains, including The Leela hotels in Mumbai, Bangalore, Goa, Kovalam, Gurgaon, Pune, Udaipur, Chennai, and Hyderabad. It also provides details about Accor brands like Novotel, Sofitel, and Ibis, and mentions various famous Accor hotels around the world. Photos are included of some of these hotel locations and properties.
The Leela Group of Hotels is an Indian hotel company founded by Captain C.P. Krishnan Nair in 1988. It started with one hotel in Mumbai and has since expanded to four luxury hotels located in Mumbai, Bangalore, Kovalam, and Goa. Captain Nair was inspired to launch the hotel chain after realizing India's need for hotels that could match international standards. The Leela Group aims to provide hospitality that honors India's cultural heritage while operating at world-class standards of technology and service.
This document provides information about different tasks completed as part of a hospitality assignment. It includes details about menu planning and food service at different outlets, preparation of sample menus, and comparison of beverages like coffee and whiskey. Cooking methods, food safety standards like HACCP, and the distillation process for whiskey are explained. Popular brands of coffee and whiskey are also listed.
This document provides details about an assignment on hospitality submitted by S. Arvinth to Mr. Sunny. It includes an acknowledgement, introduction, and outlines the various tasks completed for the assignment, including tasks on hotel reservation and management. It also lists the content sections of the assignment such as introduction, tasks 1-5, conclusion, and bibliography.
This document summarizes the key steps in the manufacturing process for coffee, from harvesting coffee cherries to final preparation. It describes drying the cherries, removing the hulls through wet or dry methods, roasting green coffee beans which changes their physical and chemical properties, storage of roasted beans, and grinding beans in preparation for brewing. The various stages influence attributes like flavor, aroma, acidity and caffeine content. Proper handling at each stage is important to produce high quality coffee.
The document discusses a presentation by Group D on the topic of hospitality. It thanks the teacher Mr. Vikash Singh for facilitating the project and acknowledges support from friends. The presentation covers various hotel chains in India including ITC Hotels, their brands and facilities.
This document discusses food and beverage operations for flight kitchens. It covers menu planning, ordering raw materials, food reception/storage areas including dry storage and cold storage, food pre-preparation, hot kitchen operations, blast chillers, assembly of catering items, chilled storage, and dispatch to flights. Key aspects of flight kitchen operations discussed include the time difference between food production and serving, complexity of production procedures, and factors like operation size, number of flights/airlines catered for, and flight durations.
This document provides details of a tour package to Australia and Thailand arranged by Akanksha Yadav of Pooja Travel Agency for a family consisting of Mr. Vinod Kapoor, his wife, and son Abhishek. The 6 day/5 night package to Australia includes visits to Melbourne, Great Ocean Road, and Sydney. The 6 day/5 night package to Thailand includes visits to Bangkok, Pattaya, and attractions like Alcazar Show and Coral Island. The document also provides information on customs regulations, currencies, and required documents for both countries. International travel organizations that coordinate airline operations such as IATA, UFTAA, PATA, ICAO, and conventions like Warsaw and Montreal
The reservation process in Fidelio involves entering guest details to create a reservation, checking the guest in upon arrival by finding their reservation and clicking check-in, and generating a bill during check-out by accessing the guest's in-house profile and posting charges. The system allows for tracking a guest's entire stay from initial booking through departure.
Hotel management (hospitality & reservations) from TejaFrankfinn Teja
1. Accept a reservation for a foreign individual tourist from the USA, entering their personal details and room charges of Rs. 15,000.
2. Check the guest in and accept a request for extra bedding.
3. Post various bills to the guest folder during their stay.
4. Create a settlement folio and check the guest out, collecting payment for charges during their stay.
This document is a hospitality food and beverage assignment submitted by Ponmathi.M. It includes acknowledgments, definitions of restaurants versus bars, sample menus, descriptions of cutlery and crockery, diagrams of flight catering processes, and sections on manufacturing processes and popular brands of alcoholic beverage vodka and non-alcoholic beverage coffee. The assignment demonstrates research on food and beverage topics learned in hospitality classes.
Front Office(Pre-arrival procedure for FIT, VIP & Groups)Pratik Lahiri
This document outlines pre-arrival procedures for different types of hotel guests. For individual travelers (FITs), staff should verify reservations, confirm arrival details, and collect deposits if necessary. For VIPs, reservations require approval and special designations, and preparations like room blocking and notifications to other departments are needed in advance. For groups of 10 or more, staff should review profiles and needs, check rooming lists and billing instructions, communicate special requirements to other teams, and confirm arrival details with coordinators.
The Leela Group of Hotels is an Indian luxury hotel chain founded in 1957 by Capt. C.P. Krishnan Nair. It started with one hotel in Mumbai called Hotel Leela and has since expanded to include hotels in several major Indian cities. The Accor Group is a French multinational hospitality company operating over 4,000 hotels worldwide under various brands. It was founded in 1967 and has grown significantly over the decades through strategic acquisitions of hotel brands and properties around the world.
The Leela Group of Hotels is an Indian luxury hotel chain founded by Captain C.P. Krishnan Nair. It currently operates 4 luxury hotels located in Mumbai, Bangalore, Kovalam, and Goa. The group aims to provide hospitality and facilities on par with international standards. Under Capt. Nair's vision, the group has expanded to include high-end hotels known for their excellent service and facilities. Future plans include opening 5 more hotels in New Delhi, Udaipur, Chennai, Hyderabad, and Pune by partnering with Kempinski Hotels. The Leela Group of Hotels is recognized with numerous awards for its properties and service.
Hotels can be classified in several ways, including by size, star rating, location, and ownership. Size is based on the number of rooms, with small hotels having 25 or fewer rooms and large hotels having over 300 rooms. Star ratings are assigned by a committee and range from one to five stars. Location classifications include city hotels, suburban hotels, airport hotels, resort hotels, and motels. Ownership types include chain, independent, management contract, franchise, and timeshare properties.
The document provides information about the Lalit Hotels chain in India. It discusses the founder, Lalit Suri, and history of the chain starting in 1988. It then focuses on details about The Lalit Mumbai, including room types like deluxe rooms, club rooms, executive suites, and luxury suites. It also discusses the Lalit Residency service apartments near the hotel. In the next section, it provides a brief overview of the Hyatt Hotels chain and some of its luxury properties in India, including the Park Hyatt Goa Resort and Spa.
The document discusses planning and preparations for a formal dinner party, including:
- Sending invitations at least two weeks in advance with all necessary details.
- Planning a menu with a variety of courses that complement each other in color and flavor.
- Creating an attractive table setting with coordinating colors, candles, flowers and condiments.
- Properly placing dishes, cutlery and glasses according to formal place setting etiquette.
one domestic and one international hotels chains and historyfrankfinn
The document provides information about The Park Hotels and The Taj Mahal Palace Hotel. It discusses:
- The Park Hotels is a collection of luxury boutique hotels owned by Apeejay Surrendra Group located across major cities in India. The first hotel opened in 1967 in Kolkata.
- The Taj Mahal Palace Hotel is a 5-star hotel located in Mumbai. It was commissioned by Jamsetji Tata and first opened in 1903, becoming India's first luxury hotel.
- Both hotels are considered flagship properties and have hosted prominent guests. The Taj in particular played an important role in India's history of desegregated accommodation.
The Oberoi Group is a luxury hotel chain founded in 1934 that owns and operates 29 hotels and 3 cruise liners across 5 countries. It was founded and led by Rai Bahadur Mohan Singh Oberoi, who began his career in 1922 with a low-level job at a hotel in Shimla. Over decades of hard work, he grew the company into one of the world's most prestigious hotel brands, known for excellence in service and hospitality. Some of its most famous properties include The Oberoi Amar Vilas in Agra, Wildflower Hall in Shimla, and The Oberoi Udaivilas on Lake Pichola in Udaipur.
This document provides information about different tasks completed as part of a hospitality assignment. It includes details about menu planning and food service at different outlets, preparation of sample menus, and comparison of beverages like coffee and whiskey. Cooking methods, food safety standards like HACCP, and the distillation process for whiskey are explained. Popular brands of coffee and whiskey are also listed.
This document provides details about an assignment on hospitality submitted by S. Arvinth to Mr. Sunny. It includes an acknowledgement, introduction, and outlines the various tasks completed for the assignment, including tasks on hotel reservation and management. It also lists the content sections of the assignment such as introduction, tasks 1-5, conclusion, and bibliography.
This document summarizes the key steps in the manufacturing process for coffee, from harvesting coffee cherries to final preparation. It describes drying the cherries, removing the hulls through wet or dry methods, roasting green coffee beans which changes their physical and chemical properties, storage of roasted beans, and grinding beans in preparation for brewing. The various stages influence attributes like flavor, aroma, acidity and caffeine content. Proper handling at each stage is important to produce high quality coffee.
The document discusses a presentation by Group D on the topic of hospitality. It thanks the teacher Mr. Vikash Singh for facilitating the project and acknowledges support from friends. The presentation covers various hotel chains in India including ITC Hotels, their brands and facilities.
This document discusses food and beverage operations for flight kitchens. It covers menu planning, ordering raw materials, food reception/storage areas including dry storage and cold storage, food pre-preparation, hot kitchen operations, blast chillers, assembly of catering items, chilled storage, and dispatch to flights. Key aspects of flight kitchen operations discussed include the time difference between food production and serving, complexity of production procedures, and factors like operation size, number of flights/airlines catered for, and flight durations.
This document provides details of a tour package to Australia and Thailand arranged by Akanksha Yadav of Pooja Travel Agency for a family consisting of Mr. Vinod Kapoor, his wife, and son Abhishek. The 6 day/5 night package to Australia includes visits to Melbourne, Great Ocean Road, and Sydney. The 6 day/5 night package to Thailand includes visits to Bangkok, Pattaya, and attractions like Alcazar Show and Coral Island. The document also provides information on customs regulations, currencies, and required documents for both countries. International travel organizations that coordinate airline operations such as IATA, UFTAA, PATA, ICAO, and conventions like Warsaw and Montreal
The reservation process in Fidelio involves entering guest details to create a reservation, checking the guest in upon arrival by finding their reservation and clicking check-in, and generating a bill during check-out by accessing the guest's in-house profile and posting charges. The system allows for tracking a guest's entire stay from initial booking through departure.
Hotel management (hospitality & reservations) from TejaFrankfinn Teja
1. Accept a reservation for a foreign individual tourist from the USA, entering their personal details and room charges of Rs. 15,000.
2. Check the guest in and accept a request for extra bedding.
3. Post various bills to the guest folder during their stay.
4. Create a settlement folio and check the guest out, collecting payment for charges during their stay.
This document is a hospitality food and beverage assignment submitted by Ponmathi.M. It includes acknowledgments, definitions of restaurants versus bars, sample menus, descriptions of cutlery and crockery, diagrams of flight catering processes, and sections on manufacturing processes and popular brands of alcoholic beverage vodka and non-alcoholic beverage coffee. The assignment demonstrates research on food and beverage topics learned in hospitality classes.
Front Office(Pre-arrival procedure for FIT, VIP & Groups)Pratik Lahiri
This document outlines pre-arrival procedures for different types of hotel guests. For individual travelers (FITs), staff should verify reservations, confirm arrival details, and collect deposits if necessary. For VIPs, reservations require approval and special designations, and preparations like room blocking and notifications to other departments are needed in advance. For groups of 10 or more, staff should review profiles and needs, check rooming lists and billing instructions, communicate special requirements to other teams, and confirm arrival details with coordinators.
The Leela Group of Hotels is an Indian luxury hotel chain founded in 1957 by Capt. C.P. Krishnan Nair. It started with one hotel in Mumbai called Hotel Leela and has since expanded to include hotels in several major Indian cities. The Accor Group is a French multinational hospitality company operating over 4,000 hotels worldwide under various brands. It was founded in 1967 and has grown significantly over the decades through strategic acquisitions of hotel brands and properties around the world.
The Leela Group of Hotels is an Indian luxury hotel chain founded by Captain C.P. Krishnan Nair. It currently operates 4 luxury hotels located in Mumbai, Bangalore, Kovalam, and Goa. The group aims to provide hospitality and facilities on par with international standards. Under Capt. Nair's vision, the group has expanded to include high-end hotels known for their excellent service and facilities. Future plans include opening 5 more hotels in New Delhi, Udaipur, Chennai, Hyderabad, and Pune by partnering with Kempinski Hotels. The Leela Group of Hotels is recognized with numerous awards for its properties and service.
Hotels can be classified in several ways, including by size, star rating, location, and ownership. Size is based on the number of rooms, with small hotels having 25 or fewer rooms and large hotels having over 300 rooms. Star ratings are assigned by a committee and range from one to five stars. Location classifications include city hotels, suburban hotels, airport hotels, resort hotels, and motels. Ownership types include chain, independent, management contract, franchise, and timeshare properties.
The document provides information about the Lalit Hotels chain in India. It discusses the founder, Lalit Suri, and history of the chain starting in 1988. It then focuses on details about The Lalit Mumbai, including room types like deluxe rooms, club rooms, executive suites, and luxury suites. It also discusses the Lalit Residency service apartments near the hotel. In the next section, it provides a brief overview of the Hyatt Hotels chain and some of its luxury properties in India, including the Park Hyatt Goa Resort and Spa.
The document discusses planning and preparations for a formal dinner party, including:
- Sending invitations at least two weeks in advance with all necessary details.
- Planning a menu with a variety of courses that complement each other in color and flavor.
- Creating an attractive table setting with coordinating colors, candles, flowers and condiments.
- Properly placing dishes, cutlery and glasses according to formal place setting etiquette.
one domestic and one international hotels chains and historyfrankfinn
The document provides information about The Park Hotels and The Taj Mahal Palace Hotel. It discusses:
- The Park Hotels is a collection of luxury boutique hotels owned by Apeejay Surrendra Group located across major cities in India. The first hotel opened in 1967 in Kolkata.
- The Taj Mahal Palace Hotel is a 5-star hotel located in Mumbai. It was commissioned by Jamsetji Tata and first opened in 1903, becoming India's first luxury hotel.
- Both hotels are considered flagship properties and have hosted prominent guests. The Taj in particular played an important role in India's history of desegregated accommodation.
The Oberoi Group is a luxury hotel chain founded in 1934 that owns and operates 29 hotels and 3 cruise liners across 5 countries. It was founded and led by Rai Bahadur Mohan Singh Oberoi, who began his career in 1922 with a low-level job at a hotel in Shimla. Over decades of hard work, he grew the company into one of the world's most prestigious hotel brands, known for excellence in service and hospitality. Some of its most famous properties include The Oberoi Amar Vilas in Agra, Wildflower Hall in Shimla, and The Oberoi Udaivilas on Lake Pichola in Udaipur.
Indian hospitality has a long history dating back to ancient times when travelers could rely on meals and lodging provided in temples and monasteries. During the Mughal rule in the 16th-17th centuries, forts would house travelers in exchange for stories. The establishment of the East India Company and development of railways in the 19th century led to the emergence of small hotels and clubs catering to Europeans and wealthy Indians. Major players like the Oberoi and Taj hotel groups established luxury hotels starting in the 1930s-1940s, helping develop India's hospitality industry. The ITDC and ITC also opened hotel chains across India from the 1960s onward.
The document summarizes the history of two hotel chains - the Casino Group of Hotels in India and the Hyatt Corporation internationally. It traces the Casino Group's inception in Kerala, India and expansion to include multiple properties across scenic locations in India. It then outlines the founding of Hyatt in 1954 by Hyatt von Dehn, its innovative design of the first airport hotel and atrium lobby designs, expansion internationally and several new brands over the decades to become a global hospitality leader with over 434 hotels worldwide today.
The document summarizes the history of two hotel chains - the Casino Group of Hotels in India and the Hyatt Corporation internationally. It traces the Casino Group's inception in Kerala, India and expansion to include multiple properties across scenic locations in India catering to nature lovers. It details the founding of Hyatt Corporation in 1954 by Hyatt von Dehn and its growth into a global hospitality leader with over 434 hotels worldwide and innovative designs like the Hyatt Regency Atlanta featuring an atrium lobby. It chronicles Hyatt's expansion overseas with properties in Hong Kong and brands like Grand Hyatt and Park Hyatt established in the 1980s to cater to modern luxury travelers.
The document summarizes the history of two hotel chains - the Casino Group of Hotels in India and the Hyatt Corporation internationally. It traces the Casino Group's inception in Kerala, India and expansion to include multiple properties across scenic locations in India catering to nature lovers. It details the founding of Hyatt Corporation in 1954 by Hyatt von Dehn and its growth into a global hospitality leader with over 434 hotels worldwide and innovative designs like the Hyatt Regency Atlanta, establishing Hyatt's first overseas hotel in Hong Kong in 1969. It chronicles Hyatt's expansion through acquisitions and introduction of brands like Andaz, Hyatt Regency, and Park Hyatt targeting various market segments.
The document provides a history of hotels and the hotel industry. It discusses how the concept of hospitality originated in ancient Greece and Rome. The first hotel was established in 1788 in France. In the 19th century, organized hotel chains began to emerge, starting with the Tremont House in Boston in 1829. Two of the most prominent Indian hotel chains, Taj Hotels and Oberoi Hotels, were founded in 1903 and 1934 respectively. Kemmons Wilson opened the first Holiday Inn in 1952 in Memphis, Tennessee, helping pioneer the modern hotel chain model. The document traces the growth of the hotel industry from ancient times to the establishment of major modern chains.
The document provides an overview of JW Marriott, a luxury hotel chain owned by Marriott International. It discusses the history and establishment of JW Marriott in 1984. It also outlines the vision, mission, and profiles of the Chairman and CEO of JW Marriott. Additionally, it notes recent mergers including the acquisition of Starwood Hotels in 2015 that made Marriott the world's largest hotel company. Finally, it briefly discusses the organizational structure, global footprint, financial performance, and awards/recognition of JW Marriott.
Hospitality industry services and locationsMa E.C.C.
The document discusses the hospitality industry and hotel types. It begins by defining a traditional hotel and describing factors that influence hotel organization such as purpose, policies, location, services, and management type. It then discusses different hotel plans and services including types of food service. The document outlines various ways hotels can be segmented such as by activities, plans, financing, price, location, ratings, markets, management, and level of service. Finally, it provides examples of major hotel chains and information about their founders and operations.
Here are some key strategies hotels can use to increase occupancy and revenue while differentiating themselves from competitors:
- Focus on excellent customer service. Make guests feel valued by providing friendly, attentive service. Train staff to go above and beyond.
- Enhance the guest experience with amenities. Offer perks like free breakfast, WiFi, parking, gym access, etc. to attract customers.
- Leverage location and facilities. Promote proximity to attractions or unique on-site features like an indoor pool or event space.
- Improve direct bookings. Drive bookings through the hotel website and loyalty programs for higher margins vs third-party sites.
- Optimize pricing. Use dynamic pricing tools to adjust
The document summarizes two hotel chains: Holiday Inn and Nirula's. Holiday Inn is an international brand owned by Intercontinental Hotels Group, founded in 1952 in the US and now with over 1,000 locations globally. It offers food service, lodging, conventions and meetings. Nirula's is India's oldest fast food chain, founded in 1934, with over 70 locations across northern India serving Indian and Western fast food. Both chains offer food, meetings and lodging amenities, with Holiday Inn being the largest international chain and Nirula's being a major domestic chain popular in Delhi.
Our Vision !! Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd. Today's Effort For A Better Tomorrow
The document discusses accommodation as a vital component of the tourism industry. It notes that as tourism has grown, accommodation facilities have also expanded significantly. Comfortable accommodation plays an important role in attracting tourists to destinations. A variety of accommodation types are described, from hotels and resorts to homestays. Both the economic and social significance of the accommodation sector are outlined.
Frankfinn Hospitality Room Management Assignment Task 1Uzair Baig
This document provides an assignment on room management submitted by Uzair Baig to Saurav Chowdhury. It includes an acknowledgement and details about the history of hospitality industry. It then discusses The Leela Group of Hotels in India and The Accor Group of Hotels internationally, providing information about The Leela Kempinski Goa property and Novotel Goa Resort & Spa. It compares the facilities and services offered at both hotels.
Quorum Hotels & Resorts is an independent hotel management company founded in 1987 that has since managed over 163 hotels. They provide hotel management, asset management, and consulting services. The company was founded by senior executives with experience from major hotel brands and has consistently ranked in the top 10 management companies in North America.
Hospitality involves the relationship between hosts and guests. Historically, hospitality included providing weary travelers places to sleep and relax in ancient Greece and Rome. Hospitality is relevant in daily life through courtesy, customer service, and any job involving service to others. To excel in hospitality requires a positive attitude, determination, willingness to engage with all people, a desire to continuously learn, and being outgoing. Examples of companies that thrived due to hospitality include Kalahari Resorts, which became popular for its unparalleled customer service and quality experiences that met all guest needs during vacations.
The Taj Hotels Resorts and Palaces owns and operates 93 hotels in India and 16 internationally. It was founded in 1903 with the opening of the Taj Mahal Palace Hotel in Mumbai. Currently, it employs over 13,000 people across its portfolio of luxury and leisure hotels. The company pioneered many "firsts" in Indian hospitality and continues to expand its brand portfolio to include newer brands like Vivanta and Ginger while maintaining its flagship Taj brand properties.
this ppt is all about rntrepreneur m.s. oberoi, the oberoi group of hotels. it includes introduction, life journey, challenges he faced in his life, and 360 degree review, and learning from their life.
The document outlines an assignment for a hospitality course. It includes instructions for the assignment which involves exploring various aspects of hotel room management, including the growth of the hotel industry, front office services, and the role of housekeeping. It provides background on the learner's role as a front office assistant and poses several questions for the learner to answer regarding renowned hotel chains, how housekeeping earns revenue, and amenities provided in a standard hotel room.
Similar to Unit 7 hotel management hospitality and reservations. (20)
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
Main Java[All of the Base Concepts}.docxadhitya5119
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Unit 7 hotel management hospitality and reservations.
1. Assignment on hospitality
Unit-7 hotel management and reservation
Submitted by: S.Arvinth.
Submitted to: Mr. Sunny .
Submitted on: 20/11/2010.
Batch code : H5 batch.
Branch: Koramangala. Bangalore.
1
3. Acknowledgement:
• I owe a great many thanks to a great many people who helped and supported me during doing the
hospitality assignment.
• My deepest thanks to trainer, Mr. sunny the Guide of the my assignment for guiding and correcting
various mistake of mine with attention and care. He has taken pain to go through the hospitality
assignment and make necessary correction as and when I needed.
• I express my thanks to the HOD Mrs.uzmha of Frankfinn Institute of Airhostess Training
KORAMANGALA BANGALORE, for extending his support.
• I would also thank my Institution and my faculty members without whom this assignment would
have been a distant reality. I also extend my heartfelt thanks to my family and well wishers.
3
4. Introduction to Hospitality industry
The term “hospitality” has become accepted over the years as a generic word, which describes
the well being of service and facilities related to tourists and travelers.
The hospitality is also called hotel.
Hotel is a place which provide boarding and lodging to guest who are receivable condition and
willing to pay for condition provide money
The scope of the hospitality industry comprises of a range of businesses that provide services and
facilities such as accommodation, food and beverage, entertainment, gaming and related products.
Types of hotel:
Motel: The carting to long distance traveler provides lodging is called motel. Its near to the
petrol bunk .
Lotel: The hotel with permission helipad is called lotel.
Rotel: The Rotel is a hotel-on-wheels. Ex-golden chariot.
Flotel: The hotel which are floating on the water. Ex-house boat
4
5. Task 1 (p1a)
• Select renowned chain of hotels (one domestic & one international) and trace its history right
from the time of its inception.
5
7. Domestic chain of hotel ITC welcomgroup
ITC welcomgroup Maurya Sheraton, New Delhi/India 7
• ]
8. INTERNATIONAL CHAIN OF HOTEL
HOLIDAY INN
Holiday Corporation logo: Previous Holiday Inn logo used Current Holiday Inn Logo used
1985-1990 from 1989-2009 from 2010-present
9. International chain of hotel holiday inn
• Charles Kemmons Wilson was the founder of the Holiday Inn chain of hotels.
Charles Kemmons Wilson was born on January 5, 1913 – died on February 12, 2003)
9
10. Early life of the founder
Charles Kemmons Wilson was a businessman who founded the Holiday Inn hotel chain.
Called the “Father of the Modern Hotel,” he revolutionized the travel industry by
providing affordable, comfortable, dependable lodging.
Borrowing fifty dollars from a friend in 1930, Wilson bought a popcorn machine and
sold popcorn in a Memphis movie theater.
After serving in World War II and starting a successful homebuilding business in the
1940s.
Their thirty-five-year-long partnership in homebuilding and real estate development
proved rewarding for both entrepreneurs. By 1950, Wilson was a millionaire.
On August 1, 1952, he opened the first of four hotels in the Memphis area.
He decided on the name Holiday Inn.
10
11. First hotel of holiday inn is motel
He opened his first motel on August 1, 1952.
The name of the motel is Holiday inn.
The first motel Founded in Memphis, Tennessee (August 1, 1952)
11
17. Branches and places of hotel
Holiday Inn Hotels and Resorts – Alabama
Holiday Inn Hotels and Resorts - Alaska
Holiday Inn Hotels and Resorts - Arizona
Holiday Inn Hotels and Resorts - Arkansas
Holiday Inn Hotels and Resorts - California
Holiday Inn Hotels and Resorts – Colorado
Holiday Inn Hotels and Resorts - Connecticut
Holiday Inn Hotels and Resorts – Delaware
Holiday Inn Hotels and Resorts – Florida
Holiday Inn Hotels and Resorts - Georgia
Holiday Inn Hotels and Resorts – Hawaii
Holiday Inn Hotels and Resorts – Idaho
Holiday Inn Hotels and Resorts - Illinois
Holiday Inn Hotels and Resorts - Indiana
Holiday Inn Hotels and Resorts – Iowa
Holiday Inn Hotels and Resorts - Kansas
Holiday Inn Hotels and Resorts - Kentucky
Holiday Inn Hotels and Resorts - Louisiana
Holiday Inn Hotels and Resorts – Maine
Holiday Inn Hotels and Resorts - Maryland 17
18. Holiday Inn Hotels and Resorts – Nebraska
Holiday Inn Hotels and Resorts – Nevada
Holiday Inn Hotels and Resorts - New Hampshire
Holiday Inn Hotels and Resorts - New Jersey
Holiday Inn Hotels and Resorts - New Mexico
Holiday Inn Hotels and Resorts - New York
Holiday Inn Hotels and Resorts - North Carolina
Holiday Inn Hotels and Resorts - North Dakota
Holiday Inn Hotels and Resorts – Ohio
Holiday Inn Hotels and Resorts – Oklahoma
Holiday Inn Hotels and Resorts – Oregon
Holiday Inn Hotels and Resorts – Pennsylvania
Holiday Inn Hotels and Resorts - Rhode Island
Holiday Inn Hotels and Resorts - South Carolina
Holiday Inn Hotels and Resorts - South Dakota
Holiday Inn Hotels and Resorts – Tennessee
Holiday Inn Hotels and Resorts – Texas
Holiday Inn Hotels and Resorts – Utah
Holiday Inn Hotels and Resorts - Vermont
Holiday Inn Hotels and Resorts – Virginia
Holiday Inn Hotels and Resorts - Washington
Holiday Inn Hotels and Resorts - Washington DC
Holiday Inn Hotels and Resorts - West Virginia
Holiday Inn Hotels and Resorts – Wisconsin
Holiday Inn Hotels and Resorts – Wyoming
18
19. Holiday Inn Hotels and Resorts - Massachusetts
Holiday Inn Hotels and Resorts – Michigan
Holiday Inn Hotels and Resorts - Minnesota
Holiday Inn Hotels and Resorts - Mississippi
Holiday Inn Hotels and Resorts – Missouri
Holiday Inn Hotels and Resorts - Montana
19
20. awards
Twelve-Time Torchbearer Award Winner
Past 12 years in north America.
Kemmons Wilson Spirit of the Family Award.
2008 Tourism Industry Association of Ontario, Employee Attraction and Retention Award.
2007 Four-Time Quality Excellence Award Winner Priority Club Members Choice Award
22. Domestic chain of hotel ITC welcomgroup
• Yogesh Chander Deveshwar is the Chairman and Chief Executive Officer of ITC Limited.
• He was appointed as a Director on the Board of the Company in 1984 and became the
Chairman on 1 January 1996.
MR. YOGESH CHANDER DEVESHWAR
Yogesh Chander Deveshwar was born on 4 February, 1947
22
23. Early life of the founder
Deveshwar joined Indian Tobacco Company in 1968 as a Management pupil.
In 1972 he was appointed as MBO Adviser to Corporate Headquarters in Calcutta.
In 1974, he took over as Factory Manager post.
He was appointed as General Manager of ITC‟s Packaging and Printing Division in
madras (Chennai)1978.
He was inducted into the Company‟s Board in 1984, taking charge of
Welcomgroup, which is the Hotel Division of ITC.
In 1991 he took over as Chairman of ITC‟s Indian Tobacco Division
Development Division.
In November 1991, he headed Air India on lien from ITC Ltd. As Chairman and
Managing Director.
In 1994 Deveshwar rejoined ITC and was appointed whole time Director and Vice
Chairman of the Company.
He took over as Chairman of ITC in January 1996.
He received the Marketing Man of the Year Award in 1994.
23
24. First hotel
In October 18, 1975 the Company launched into Hotels business „ITC-Welcomgroup Chola Sheraton‟
First hotel started in Chennai which was rechristened 'ITC-Welcomgroup Chola Sheraton'
24
25. History of first hotel
ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of
India Limited.
As the Company's ownership progressively Indianised, the name of the Company was
changed from Imperial Tobacco Company of India Limited to India Tobacco Company
Limited in 1970 and then to I.T.C. Limited in 1974
The Company now stands rechristened 'ITC Limited'.
The Company's headquarter building, 'Virginia House„, which came up on that plot of land
two.
Though the first six decades of the Company's existence were primarily devoted to the growth
and consolidation of the Cigarettes and Leaf Tobacco businesses.
In 1975 the Company launched its Hotels business with the acquisition of a hotel in Chennai
which was rechristened 'ITC-Welcomgroup Hotel Chola Sheraton'.
The objective of ITC's entry into the hotels business was rooted in the concept of creating
value for the nation.
ITC chose the hotels business for its potential to earn high levels of foreign exchange, create
tourism infrastructure and generate large scale direct and indirect employment.
Since then ITC's Hotels business has grown to occupy a position of leadership, with over 100
owned and managed properties spread across India.
25
26. ITC IMPROVED IN VARIOUS FEILDS
ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of
India Limited.
ITC is recognition of the Company's multi-business portfolio encompassing a wide range of
businesses.
Hotels.=============================== 1975
Packaging, Paperboards & Specialty Papers====== 1979
Education & Stationery =================== 1990
Agri-business.========================== 1990
Information Technology.=================== 2000
Lifestyle Retailing.====================== 2000
Food.================================ 2001
Safety matches.========================= 2002
Incense sticks.========================== 2003
Bath and body care.====================== 2005
Grooming regimen.====================== 2007
26
27. The group today operates under several distinct brands:
ITC - Luxury Collection Hotels
WelcomHotel Sheraton Hotels
Fortune Hotels, which has 54 hotels with 4446 rooms in 41 cities across India
WelcomHeritage Hotels
28. Branch of hotel and places
ITC welcomgroup Maurya Sheraton, New Delhi
28
37. Awards and recognition
ITC-Welcomgroup
‘ITC Green Centre‟ certified by the US Green Building Council for Leadership in Energy &
Environmental Design (USGBC – LEED) is the first largest commercial „Platinum Rated‟ building
in the world.
ITC-Welcom group was adjudged as a Super Brand in the premium hospitality category in 2003-
04.
ITC-Welcom group won Today‟s Traveler India‟s Best Luxury Chain Diamond Award in 2008.
ITC-Welcom group was declared Hewitt Best Employer in India & Asia 2009
Galileo The NCPEDP - Shell Helen Keller Award
•ITC-Welcom group won the NCEDP „Shell Helen Keller Award‟ 2008 in
Express Travel World Award.
EHS Awards
ITC-Welcomgroup won PATA Gold Award in Corporate Environmental Category in 2005.
ITC Maurya, New Delhi - Environment Champion Hotel of the year in 1997 and 2001-02.
ITC Kakatiya, Hyderabad FHRAI - The Environment Champion award in 2005
ITC Sonar, Kolkata received Five Star rating in the Environmental Management System from
British Safety Council in 2007
ITC Mughal, Agra won TERI Corporate Environment Award in 2003-04
ITC Maratha, Mumbai won FHRAI Green Champion of the year among Large Hotels in 2004
ITC Grand Central, Mumbai won FHRAI Award for Green Champion of the year among Large
Hotels in 2008
ITC Maurya, New Delhi India declared by Today Travel Plus Toplist Survey as the Eco Friendly
Hotel in 2008-09
38. Task 1
• Analyze the different facilities offered by different categories (luxury, semi-luxury, and
budget) of hotels in India.
38
40. Picture of the hotel
Address: Richmond Town Bangalore, Karnataka - 080 25582151
40
41. facilities
• AC Rooms
• Multi-Cuisine Restaurant and Bar
• Room Service
• Safe Deposit Lockers
• Conference / Banquet Hall
• Parking Facility
41
42. Room tariff
ROOM CATEGORY SINGLE DOUBLE
STANDARD ROOM RS.1675/- RS.2000/-
STANDARD EXCUTIVE RS.1775/- RS.2100/-
ROOM
DELUXE ROOM RS.2200/- RS.2500/-
DELUXE EXCUETIVE ROOM RS.2300/- RS.2600/-
EXTRA BED OR EXTRA RS.600/-
PERSON
42
44. Matthan hotel
Address: 134, HAL Road, Near Manipal Hospital , Bangalore, Karnataka 44
Kodihalli, Bangalore, Karnataka 080 42494949.
45. facilities
SPORTS & RECREATION
Fitness Centre
Golf nearby Hotel
Outdoor Pool
HOTEL FACILITIES
Gift Shop
Pharmacy
Post
PROPERTY AMENITIES
Car Rental Desk
Disabled Parking
Handicapped Accessible
Parking at hotel available
Parking at hotel is complimentary
HOUSEKEEPING & LAUNDRY SERVICE
Dry Cleaning
Laundry Valet Service
Shoe Shine
45
46. HOTEL SERVICES
24hour Reception
24hour Room Service
Concierge Services
Currency Exchange
Daily Newspaper available
Daily Newspaper is complimentary
Personal Valet Service
Room Service
Check-In Time: 12:00
Check-Out Time: 12:00
Credit Cards Accepted: American Express, Euro/ Mastercard, Visa
RESTAURANT & BARS
20 Char
Cuisine Type: International
Meals Served: Breakfast, Lunch and Dinner
Smoking info's: non smoking area
CHILDREN & TODDLERS
Children stay free
Family packages available
Max age to be considered a child: 5 46
47. INTERNET ACCESS
• High speed internet connection in public area
• High speed internet connection in public area is complimentary
• High speed internet in rooms available
• High speed internet in rooms available is complimentary
• Public internet PC for guest use available
• Wireless internet in public areas
• Wireless internet in rooms available
47
48. ROOM TARIFF
Room category single Double
Premium room 15000 16000
Deluxe room 12000 13000
Executive room 10000 11000
The room rate is exclusive of 12% luxury tax
Please note check-in time is 14:00 hrs & check-out time is 12 noon.
The above rate includes breakfast
Term and conditions apply
48
52. facilities
Airport/Station Transfers,
Doctor On Call,
Fax,
E-mail,
Internet Access,
Same Day Laundry,
Valet,
Telephone with STD/ISD Facility,
Money Changer,
Safe Deposit lockers,
Shopping Arcade,
Baby Sitting etc.
Parking facilities.
contemporary room facilities,
fabulous business amenities.
24 Hours Room Service,
Hot & Cold Running Water,
Color Television,
Mini Bar,
Room Safes,
Hair Dryers etc.
Health Club,
Swimming Pool,
Travel Desk,
52
Beauty Parlor, Spa etc.
53. Room tariff
ROOM CATEGORIES TARIFF (INR)
SINGLE DOUBLE
DELUXE ROOM 19000 20000
CONSERVATORY ROOM 20000 21000
ROYAL PREMIER ROOM 21000 22000
ROYAL CLUB ROOM 22000 23000
EXECUTIVE SUITE 30000
ROYAL CLUB SUITE 32000
TURRET SUITE 35000
TOWER SUITE 40000
ROYAL SUITE 75000
MAHARAJA SUITE 150000
The above rates are not inclusive of taxes.
The rates are subjects to charges as per the discretion of the hotel management.
12% luxury tax applicable on the above rates.
53
54. Comparison chart
Budget Semi-luxury Luxury
No.of.rooms 101 145 254
Type of room 4 3 10
Tariff 1675-2600 10000-16000 19000-150000
Cost of bed extra 600 750 1050
Facilities 6 18 25
Permit room 0 1 1
54
55. Task 2 (p2)
• The range services provided by the front office department to a specific type of
guest(DFIT,FFIT,CVGR&CIP) from the time that he has made his booking until he settles
his account during departure. This should be applicable of the each stage of the guest.
• My guest segment is FFIT
55
59. Reservation of procedure for FFIT
Complete name of the guest: Last name middle name first name.
Address.
Birth certificate.
Contact number.
E-mail ID.
Occupation.
Destination.
Arriving form.
Mode of arrival.
Proceeding more arrival.
Confirmation letter.
Time of arrival.
Time of departure.
Arrival date and arrival departure.
Number of packs.
Covers.
Number of room.
Type of rooms:
Tariff(rack rate, room rate).
Mode of payment. 59
60. Additional information for FFIT
Passport number.
Visa number.
Driving license.
Place of issue.
Date of expiry.
Number of days in country.
Purpose of visit.
Reservation Transferred to hotel dairy.
Updated in density chart.
Confirmation voucher issued to guest.
Method of guarantees.
Nationality.
Gender.
60
61. Pre-Arrival
Take all the document pertaining the foreigner .
Check for expected arrival list for the house position.
Check foreigner requirement from the voucher or confirmation letter, and note any special rooming
requirement.
Block room in the room rack and inform house keeping to make the room ready before the arrival of
the foreigner.
Ensure that keys of particular rooms are available at the reception.
Inform to concerned person to make arrangement for traditional welcome.
Inform to barman to keep the welcome drink ready.
Take final room clearance from the housekeeping.
Have 3 copies of naming list ready and make tentative room allocation on the naming list with pencil.
Have 3 copies of the passport list ready.
Prepare welcome card along with room keys.
Check the amenities provided to be provided in the room.
Inform to bell captain the expected time of arrival.
Check for any mail or message for the foreigner.
Pre-register the guest.
61
62. Check in
Guest is made reservation and check in.
As soon as guest enter to reception.
Extend the traditional welcome to the guest.
Ascertain room requirement, cross check with the movement list.
Hand over the guest registration card(GRC) along with an open pen to the guest. Assist the guest in
filling up the GRC.
Ensure that you have all the details on the GRC filled in properly.
Especially for FFIT complete “passport” details of the foreigner and “certificate of registration”
who stayed 90 days in India.
Guest signature.
They shouldn't give GRC to FFIT after sign,
Bell captain is concern with c-form.
He will fill and sent to police commissioner office with help of bell boy.
Police commissioner will check the information and send to FRRO
(foreign regional registration office)
FRRO will register foreign details and send to particular embassy.
Check the baggage count from the bell boy and inform the same to the guest.
Note down the number of bags on the GRC.
Hand over the resident card to the guest and request him to sign it.
Explain the location of the room to the guest.
Bell boy helps the guest to carry their baggage to their room.
Bell boy related to the bell desk and bell captain will be the incharge of the bell desk department.
Wish pleasant stay
62
63. Service provided by front office during guest stay
Front office:
Electronic safe deposit locker.
Currency exchange.
Letter or message handling to the particular department.
Prepare bills what all the transactions.
Bell desk:
Miscellaneous jobs:
Giving newspaper.
Getting medicine.
Buy movie tickets for guest.
If guest wants to send any letter then bell boy helps the guest.
Telephone department:
Wake up call
Active and diactive call.
Raise the charge voucher.
Transfer the receive calls.
Travel desk:
Provide information about the transport.
Best mode of transport for guest.
63
64. Reservation department:
If the guest want to reserve the room for future the reservation department will help to guest.
The guest can clear dought.
Front office cashier:
He will create guest folio .
Information desk:
Guest can clear various dough's to information desk
If any email, or courier or fax information desk will help.
64
65. Departure
When a guest arrives, the doorman buzzes the Bell Captain Desk for a bell Boy.
The bell boy should wish the guest and collect his baggage and bring it into the lobby via the
baggage entrance and place baggage at the bell desk which is located normally
opposite the Reception counter.
The bell boy should wait for the guest to register at the front office.
If the hotel has tags to identify baggage these should be attached to the baggage.
Inform scanty baggage to the lobby manager or front office.
The Information counter at the front office will indicate that the guest has been allotted a room by
handing over the errand card which mentions the room number. The room key is also handed over
with the errand card. Bring to the guest‟s attention any baggage damaged to protect the hotel from
blame. Guest Arrival Errand Card.
65
66. Lead the guest to his room along with his baggage.
Some hotels have separate baggage elevator
The bell boy should open the door of the guestroom
and let the guest enter first.
After positioning the baggage at the allotted rack in the room, the guest must be told where
the floor-lights are located, channel music, air-conditioning/central
heating thermostat control, internal locking system, etc. are
located.
Offer any other help and if not required, wish the
guest a pleasant stay. Do not solicit for tips.
Report back to the bell desk.
66
67. Task 3 (p3a)
• Explain the functions of the sub-department in the housekeeping department and also explain
the importance of this department in terms of revenue contribution to the hotel.
67
68. Organisational Housekeeping department
Executive housekeeping
Horticulture Manager laundry service Assistant Manager linen room
housekeeping service
Desk supervisor
Launders
Horticulture supervisor
Guest area Public area
Laundry supervisor
Gardeners Linen room Linen room Seem stress
supervisor 68
69. Sub department
Housekeeping:
This equally important to front office. This department is backbone of hotel.
Front office department won‟t give a room without contact housekeeping department.
They will clean the room and after floor supervisor see and give the report room is ready.
If housekeeping doesn‟t do the work properly hotel will go on loss.
They will services to guest also.
Executive housekeeper:
Planning, organizing and co-ordinate the work of his staff.
Recruiting, new staff and inducting them into proper training programmes.
Dismissal of staff when they are found unsatisfactory.
He expected to supervise in hotel.
He is expected to pay courtesy calls to long staying guest.
He is the responsible for guest amenities.
He prepare the annual housekeeping budget.
He maintain records of contracts staff and those who work on daily wages.
69
70. desk control:
Coordinates between in-house guest and of rest of the department of hotel.
Desk supervisor control the lobby.
In-house department takes responsible for food and beverages.
It operated 24 hours.
Messages are transmitted and received to and for all department of the hotel including guest
calls.
Desk control maintains guest call register, attendance register, lost and found
register, maintenance, log book.
Handle the all guest complaints and request problem.
Laundry services:
He wash the soiled linen etc.
Laundry service will provide for guest also.
They will use the particular branded detergent to clean the cloth.
Horticulture:
Horticulture work to outside agency.
They maintain garden and supply fresh flowers to hotel on daily basis.
70
71. Linen supervisor:
He maintained records of linen and uniform issued and received.
He keeps an update of the inventory stock on monthly basis.
He deals with any requests or complaints made by the staff or guest of the hotel and passes it
on the laundry department.
He check the standard of cleanliness and hygiene maintained for housekeeping.
He maintains proper storage place.
He assigns daily work to tailors.
71
72. Importance of housekeeping
Housekeeping is a department that deals essentially with cleanliness and all the ancillary services
attached to that.
Cleanliness is important for health foremost and also for well being. One cannot feel comfortable is
an environment that is not clean and well ordered.
The hygiene of housekeeping is essential. One can clean by dirty methods, but in our courses we
have to stress and demonstrate clean and correct methods. They hygiene factor must always present.
House keeping in hotel provides the accommodation for the guest. A guest spends more time alone
in the room than he spends alone in any other part of the hotel therefore he can check on the
standards of cleanliness of a room and he doesn't find it clean then he would loose his confidence in
the hotel and change over to another one.
The guest linen provide in the room should also be of superior quality and hygienically cleaned as
the guest is going to touch it to his body. Dirty linen is unforgiving in any hotel. The pillows and the
mattress as well should be checked before letting out the room for the next guest.
Housekeeping provides second services as per the request of the guest.
Other service3 provided are laundry , dry cleaning, pressing, shoe polishing, valet service, etc.
Now days in most hotels, the maximum revenue comes from the sale of rooms, therefore stress must
be paid to proper cleanliness of guest rooms and all public areas which are in continues contact with
guest.
Cleanliness involves health which is happiness in our life, therefore it‟s not something to be ignored
at our homes as well as at our work place.
72
73. Task 3 p3b
• Analyze the range of services provide by the housekeeping department at each stage of guest
cycle.
• My segment type is FFIT.
73
74. Task 3 P3b
Analyze the range of services provided by the housekeeping department at each stage of guest
cycle for FFIT.
Services provided to FFIT.
Ancillary services:
Service are attached to the particular department.
Laundry services.
Valet services.
Personalized services like taking people car and drive to parking lot.
If the guest ask water housekeeping would come and provide water from pantry
Face towel.
Bath towel.
Hand towel.
Foot mat.
Evening service.
Secondary cleaning if guest needed or touch up cleaning.
Shoe polish
74
75. Housekeeping services provided to FFIT
VIP 1 Heads of state, minister, high ranking Full bar setup, large flower
government delegates, national and arrangement, large fruit basket,
international dignitaries, etc chocolates, bathrobe, slippers, and
others Personal amenities.
Guestroom amenities Bathroom amenities
Stationery Facial soap
Postcards Bath soap or shower gel
Pens Gel
Laundry bags Shampoo
Utility bags Moisturizer
Packets of coffee or tea or sugar and powdered Shower cap
creamer, stir sticks,
Chocolates or mints. Shoe mitt or shoeshine kit
75
79. conclusion
• This assignment had helped me a lot to understand about domestic and international hotels,
facilities, services and front office, house keeping. it also gave me knowledge about the hotel
industry.
I take this humble opportunity to thank the Frankfinn Institute for giving me such a great
exposure to the hospitality industry
79
80. Bibliography
Hospitality modules
Google images
Hotel Visits.
Self General Knowledge
80