The document discusses Joyent's implementation of Zuora for subscription billing management. Some key points: - Joyent was previously using manual processes for billing that caused issues like a lack of visibility for sales into customer data. - They implemented Zuora to automate billing, integrate it with Salesforce and NetSuite, and provide a 360 degree view of customers. - This allowed Joyent to quickly expand their product portfolio within Zuora and improve the customer experience through their "My.Joyent" portal.