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Unicommerce Omnichannel Solution
- 2. Unicommerce A Market Leader in SaaS based e-Commerce focused solutions with Significant Client Base Unicommerce is a leading in provider of SaaS (Software-as-a-Service) solutions and our mission is to connect and optimize the ecommerce for brands, retailers, manufacturers, wholesalers, distributors, etc. Clients 10,000+ Across Apparels, Electronics, Home Décor, Footwear, etc. who have used the system Transactions in a year 120 Million+ US $1.3-1.5 Bn+ GMV (15-20% of Overall India’s eCommerce Market) 40+ Marketplaces & Carts (Amazon, Flipkart, Limeroad, Shopify, Magento etc.) 30+ Logistics Partners (FedEx, Delhivery Bluedart, DTDC etc.) 10+ Point of Sale & ERP Systems (Ginesys, SAP, Navsion, Oracle, Tally etc.) Clients Partners www.unicommerce.com 2
- 4. Solutions Marketplaces Brands Vendors Advanced Warehouse Management Solution Omni Channel Solution Vendor Management ERP Integration Multi-Channel Order Management Multi-Channel Inventory Management Unicommerce A Preferred eFulfillment Technology Solution Provider All the operations can be seamlessly managed through a mobile app www.unicommerce.com 4
- 5. Retailing Through Omni-Channel is the Trending Sales Avenue that Meets the Challenges of New-Age Markets www.unicommerce.com What is Omni Channel Retail Omni channel retail management is designed to not only manage sales in multiple channels but to integrate the channels together so that sales people and customers experience a fully functional spectrum of sales capability. Rather than having to leave one store, go home, and shop online, only to discover that the desired product was a mile away, customers or sales reps will be able to locate the product immediately via a mobile app and finish creating a delivery order from one store for another. 5 Benefits of Omni Channel Retail ü Integrated Communication and Analytics ü Meet Customers Where They Are ü Obtain Data from Every Transactions ü Target Specific Audiences ü Integrate Your Business ü Channel Communication Management ü Experience and Service Focused Shopping
- 6. 39% Retailers use in-store signage to convert customers to digital 50% More purchases are now influenced by digital information 80% Smartphone shoppers use their mobile in-store to help with shopping Offline & Online Shopping Experiences are blurring with the Introduction of Omni- Channel Retail www.unicommerce.com 6
- 7. Through Omni-Channel Customers can now get a seamless experience across all touchpoints Click Click Buy Buy Pick-up from Store Delivery at Door Buy Online Return Offline www.unicommerce.com 7 Buy Offline Return Online Use cases covered …and many more Mobile App Website Marketplaces Point of Sale In-Store Kiosk Omni Channel Solution
- 8. Customer View Omni-Channel is a win-win for both customers and businesses Any Channel Any Where Any Time One Catalog View One Inventory View One Customer View One Promotion View One Loyalty View Business Outcomes Per Store Sale Customer Lifetime Value Customer Engagement Customer Reach Customer Acquisition Cost Marketing ROI Omni-Channel Commerce Platform www.unicommerce.com 8 Consistency
- 9. Unicommerce Omni-Channel Solutions are being used by Leading Brands to Manage 1000+ Stores Seamless & integrative retail providing multi- channel shopping experience to customers Mobile In-Store Online www.unicommerce.com 9 1. Inventory Management - Centralized inventory across online and offline channels - Optimum inventory allocation to get higher RoI - Efficient inventory turnover - Reduction in working capital 2. Order Management/ Routing - Quick and easy prints of labels, invoices and manifests - Routing orders to nearest store - Manage online and offline orders - Reduced order processing time 3. Endless Aisle - Lowered unexpected costs - Improving sales volume - Higher margin on every order - Easy tracking of inventory and orders from cross-channel - Centralized Omni commerce platforms ensure smooth functioning of business operations 4. Point of Sale (POS) - Multiple Payment options - Loyalty Program - Simply scan the product and generate the invoice - Centralized discount management - Easy to use interface for both mobile and web
- 10. Our Omni Channel Retail System allows management of end-to-end processes www.unicommerce.com Use Cases we handle Ship from Store We have detailed some of the use cases on subsequent slides Ship from Warehouse Endless Aisle Order Offline Return Online Order Online Return Offline Centralized inventory management across online & offline Routing of online orders to nearest offline store Store to Store Transfer Billing of Offline Orders Seamless integration with Point of Sale & ERP Systems 10
- 12. Order Online Return Offline Workflow www.unicommerce.com Customer visits the brand’s website Browses through the product line and finds the relevant SKU Selects the SKU and quantity Provides a delivery address for shipping Receives order from Shipping partner, but the size he/she order doesn’t fit. Hence looks to return Customer visits the nearby store and initiates the offline return of the online order Customer is either issued a refund or purchases something in the store in return 12 *This can improve the chances of upsellingthe walk-in customer
- 13. www.unicommerce.com Customer visits the brand’s website Enters pincode and provides a delivery address for shipping The order is captured by OMS OMS routes the order to the nearest store/other store in cluster/DC Orders appears on the store builder interface for the retailer. Invoice, shipping label & manifest are generated Notification is sent to the logistic partner for the last mile delivery or self delivery Gets the package ready for the customer delivery 13 Delivery from Store/Warehouse Workflow *This can reduce the logisticscost by at least 20-30%
- 14. Our Integrated Solution Partners www.unicommerce.com 40+ Marketplaces & Carts 30+ Logistics Partners 10+ Point of Sale & ERP Systems We have an open API architecture, which allows any client to seamlessly integrate their existing systems with our modules, allowing minimum disruption to the existing ways of working, if required 14
- 15. Unicommerce A SaaS Based Solution Provider with Significant Benefits Over Traditional (On-Premise) Solutions www.unicommerce.com Cloud based solution Reduced total cost of Ownership Pay per user Easy to configure Quick implementation Quick TAT in technical support Data agility Customizable & scalable Lower financial risk 15
- 16. Comparison Of SaaS solutions vs Traditional solutions www.unicommerce.com Features Cloud Based Solutions (SaaS – Software as a Service) Traditional Solution (On-premise) Implementation Cost Low High Implementation & Support TAT Low High Scalability High Medium Integration with other Softwares High Medium Financial Risk Low High Total cost of Ownership Low High Security High High Requirement of Technical Staff Low High On-going Maintenance Low High New Features Development High Low 16
- 17. Our Solutions Have demonstrated high Return on Investment across multiple customers www.unicommerce.com 20% - 30% Increased Sales Growth 30% Lower Manpower Cost 25% Reduced Inventory Cost 20% Reduced eCommerce Returns 17
- 18. Thank You 18