SlideShare a Scribd company logo
Web Analytics  Web Analytics Overview KPMG Doug Cockroft Nick Baker eGlobal NZ June 2008
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unica ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
eGlobal New Zealand ,[object Object],[object Object],[object Object],[object Object]
Unica is the Worldwide Leader in EMM Software Dedicated to customer success More resources focused solely on marketing Financially solid and growing Worldwide presence: over 500 enterprise customers and 2,000+ SMB
Leading Companies Choose Unica Financial Services Health/Insurance Telecom Travel Retail/Catalog Other Industries Publishing
Top Ranked in Gartner Multi-Channel Campaign Management Magic Quadrant Source: Gartner, March 2006 Forrester Research
Affinium NetInsight, Used by 1000s of Leading Companies Financial Services Health/Insurance High Tech/Software Retail/Catalog Other Industries Manufacturing Telecom
Leading Australian & New Zealand Companies Choose Unica & eGlobal
Westpac ,[object Object],[object Object],[object Object],Australian Unity  ,[object Object],[object Object],[object Object],NZ Lotteries Commission ,[object Object],[object Object],[object Object]
Web Analytics  NetInsight Doug Cockroft Nick Baker eGlobal NZ June 2008
Three waves of web analytics Action “ What can I do about it.” ,[object Object],[object Object],Macro Reporting ,[object Object],[object Object],[object Object],[object Object],“ What happened?” ,[object Object],[object Object],[object Object],Analysis ,[object Object],[object Object],[object Object],“ Why did it happen?” ,[object Object],[object Object],1-to-1
Unique Benefits of NetInsight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unique Benefits of NetInsight ,[object Object],[object Object],[object Object],[object Object],[object Object],Campaign ROI  Entry Paths  Scenarios  Click Dollars eCommerce  Web 2.0  Customers  Geo Technical  What-If?  BI Integration  Custom Reports ?
Insight: Target the Right Visitors
Which Of Your Pages Contribute to Converting Visitors?
Is Our Online Form Working Equally Well for Company vs. Private Visitors?
Switch into A/B Analysis Mode
Paid Visitors Were Thrown Off By Our Online Form
NetInsight Architecture ● ● ● Parser Parser Parser Loader HTML Web Server Report Engine Sessionization Engine Browser Client Browser Client Browser Client ● ● ● Open RDB ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Aggregation Engine Report & Alert Generator Email Web Server Web Server Page Tag Server Metadata BOBJ, COGN, MSTR Optional BI Extension Report Templates
Customer’s Web Site Customers ERP ERP Finance Web Servers IIS, Apache, iPlanet, etc. Page Tags JavaScript, client-side data collection Application Logs Custom logs Sales Customers NetInsight Web DWH Web Sites Unica or Customer Data Stores ETL / UDI Unica & EDWH Results Target Interest ETL ETL ETL Unica Affinium or NetInsight UI or BI NetInsight can ETL into your DWH
Unique Benefit: Flexible Data Collection
Aborted  downloads  or page views Un-trapped HTML errors Pages missing a page tag Visitor lacking JavaScript  e.g. wireless browser, where <noscript> tags fail Search engine robots/spiders  indexing pages Visitors clicking to  next page before page has fully loaded Visitors and page views missed by pure page tagging Page views and events missed by pure logs analysis Page views of a static  HTML page that was cached,  e.g. browser’s back button  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Page views on remotely hosted  portions of site, if logs  cannot be obtained Augmented log file  includes log records and tag records Hybrid Data Collection For A More Complete Picture & Increased Accuracy PDFs downloaded directly from Google
Unique Benefit: NetInsight Makes Page Tagging Easier Conventional Web Analytics Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NetInsight’s Advantage ,[object Object],[object Object],[object Object],[object Object],Easy Tags
Web 2.0 Data Collection With Event Tagging  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Digital Snap Shooter X2020 LCD Display Read Feature Reviews Rate Feature Tag dragging & dropping , zooming, panning, etc. Tag selections, actions, blogging
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Recommended NetInsight Services
Demonstration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Unica Web Analytics Kpmg June 08

  • 1. Web Analytics Web Analytics Overview KPMG Doug Cockroft Nick Baker eGlobal NZ June 2008
  • 2.
  • 3.
  • 4.
  • 5. Unica is the Worldwide Leader in EMM Software Dedicated to customer success More resources focused solely on marketing Financially solid and growing Worldwide presence: over 500 enterprise customers and 2,000+ SMB
  • 6. Leading Companies Choose Unica Financial Services Health/Insurance Telecom Travel Retail/Catalog Other Industries Publishing
  • 7. Top Ranked in Gartner Multi-Channel Campaign Management Magic Quadrant Source: Gartner, March 2006 Forrester Research
  • 8. Affinium NetInsight, Used by 1000s of Leading Companies Financial Services Health/Insurance High Tech/Software Retail/Catalog Other Industries Manufacturing Telecom
  • 9. Leading Australian & New Zealand Companies Choose Unica & eGlobal
  • 10.
  • 11. Web Analytics NetInsight Doug Cockroft Nick Baker eGlobal NZ June 2008
  • 12.
  • 13.
  • 14.
  • 15. Insight: Target the Right Visitors
  • 16. Which Of Your Pages Contribute to Converting Visitors?
  • 17. Is Our Online Form Working Equally Well for Company vs. Private Visitors?
  • 18. Switch into A/B Analysis Mode
  • 19. Paid Visitors Were Thrown Off By Our Online Form
  • 20.
  • 21. Customer’s Web Site Customers ERP ERP Finance Web Servers IIS, Apache, iPlanet, etc. Page Tags JavaScript, client-side data collection Application Logs Custom logs Sales Customers NetInsight Web DWH Web Sites Unica or Customer Data Stores ETL / UDI Unica & EDWH Results Target Interest ETL ETL ETL Unica Affinium or NetInsight UI or BI NetInsight can ETL into your DWH
  • 22. Unique Benefit: Flexible Data Collection
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.

Editor's Notes

  1. But whichever approach you take don’t let the offline effects of your search marketing escape you because otherwise you would really – not – know the true results of your efforts. We have, by the way, a paper in the works with further examples. If you would like us to e-mail that one to you when it becomes available, do come and find me after this session.