This document describes a field service management (FSM) system. It discusses how FSM allows companies to efficiently schedule resources based on tasks and availability, monitor progress, and manage parts inventory. This helps streamline processes, improve communication across the organization, and enhance customer satisfaction by reducing resolution times. Key benefits of FSM include boosting profitability by ensuring the right resources are assigned to the right jobs at the right time, reducing operational and travel costs, and improving tracking and visibility.

1. Field Service Management
Professional. Reliable. Experienced.Professional. Reliable. Experienced.

2. • Assigning right resources with right tools at right time.
Prioritization of calls based on SLA and other considerations.•
Progress updates from on field technicians.•
Updates to customers on job schedule, status and service •
feedback.
Monitoring SLA, Response time, Resolution time, Machine uptime and•
Break down time.
Monitoring and tracking machine service history and re-work.•
Information of service engineers’ efficiency on operation level.•
Tracking travel expenses and parts availability.•
Generating customized reports on ad hoc basis.•
World class aftermarket products and services
Industry pain areas
What FSM does?
FSM not only allows companies to appropriately schedule based on task &
resource availability, it also helps them to monitor progress and manage
parts inventory effectively. It helps companies to integrate field service
process, improve communication across all levels of organization and
streamline work process ensuring faster resolution time to enhance
customer satisfaction and loyalty. FSM enables companies to sync field and
office operations.

3. • Boosts company pro itability.
• Right resource at right time for right job.
• Reduction of operational & travel cost.
• Effective utilization of resources.
• Mobile coordination & user friendly.
• Complementary customer portal.
• Customer service and response.
• Improved tracking and visibility.
• Business rules lexibility.
• Centralized control of all locations.
Services
• Engineering Services
www.questinformatics.com
Swift
response to
customer calls
Regular SMS
and Email
updates
Improves
Resolution
time
Benefits
Other offerings
Other products available:
• Support Desk System
• Remanufacturing Management System
• After Market ERP
• Float Management System
• Rental and Re-marketing System
• Warranty Management System
• CSA (Customer Service Agreement)
• CRM (Customer Relationship Management)
• Vendor Management

4. Professional. Reliable. Experienced.
Quest Informatics Private Limited
#960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India.
Email : sales@questinformatics.com
Telephone : +91 - 80 -65791453/ 23206669/ 65961735
TeleFax : +91 - 80-2320 6670
www.questinformatics.com
Industries we cater to . . .