The document discusses Standard Operating Procedures (SOPs), emphasizing their importance for accountability and consistency in various processes, such as regulatory compliance and workflow management. It contrasts effective SOP enforcement, which includes automation and comprehensive documentation, with ineffective practices that lack centralization and accountability. Ultimately, it highlights that proper SOP management reduces risks and costs while improving efficiency within organizations.

1. SOP Enforcement
TOM TOTENBERG | SR. SOLUTIONS ENGINEER

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What are SOPs?
• SOP = Standard Operating Procedure
• Complex procedures that need accountability
and consistency
Examples
• Regulatory compliance
• Tax codes; ISOs; GDPR; military standards; etc.
• HR complaints / customer complaints
• Firing of an employee
• Any other workflow that needs documented
enforcement

3. If it’s not documented, it didn’t happen.

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Good vs. Bad SOP Enforcement
• Automated workflow routing
• Automated notifications
• Assignment emails; escalating overdue
notifications
• Comprehensive documentation
• Security permission controls
• Electronic signatures, where appropriate
• Manual / institutionalized routing
• Manual notifications
• “When I’m done, I just email it to the next person.”
• No centralized documentation (emails; chats; etc.)
• Free for all
• Paper signatures, or no signatures

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Yeah, but… why?
• Reduce risks
• Failing an audit
• Negative press due to employee or customer
complaints
• Reduced chance of playing “catchup” on
unmanaged processes
• Reduce costs
• Fines
• Legal fees
• Improve process efficiency
• Lower time investment, due to automation
• Consistent documentation

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Haste Makes Waste
If you don’t do it right, you’ll do it twice.

7. Example Time!
Sanitized, high-level look at a process Perforce uses to
manage GDPR Requests.
DISCLAIMER: Your process may be different! This is just an example. Consult
your own teams and legal counsel to determine the right approach for you.

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Conclusion
• Every organization needs process accountability
for their SOPs
• The right tool can assist with this, and keep costs
down by:
• Reducing risk
• Reducing costs
• Improving efficiency

9. Questions? Comments? Hopes? Dreams?
Come talk to us at perforce.com!
Consulting available to implement your SOPs
efficiently and securely.