Slides from an experiential simulation session on effective interactions -- given first at San Francisco Agile 2011 conference (SFAgile2011) and then Agile 2011 Salt Lake City (Agile2011)

1. Badass
Double-Loop Learning*
From Judgmental to Good Judgement
Derek W. Wade Susan Eller, R.N. M.S.N.
@derekwwade @s_eller
dwade@kumido.com simcenter.se@gmail.com

2. “Mastery of others
is strength;
mastering yourself
is true power.”
- Tao Te Ching

3. Need
• team transparency for self-organization
Goals
• build trust
• do less “telling” and more “understanding”
• uncover common ground
Learning Objectives
• the “mental frames” model
• what happens when frames aren’t explicit
• practice in using an “uncovering” technique

4. Intro
Simulation Scenario 1
• scenario brief - planning
• background -
honeyifixedit.com
• sim - implicit frames
• debrief
Frames & Advocacy/Inquiry
Simulation Scenario 2
• scenario brief - daily standup
• additional background
• sim - advocacy/inquiry
• debrief
Close

5. Scenario 1 - Situation
Planning for next Sprint
Learning Objectives
implicit vs. explicit frames

6. Scenario 1 - Background

7. Scenario 1 - Background

8. Scenario 1 - Background

9. Scenario 1 - Background

10. Scenario 1 - Background

11. Scenario 1 - Simulation
A planning meeting for next Sprint.
Observe and get ready to coach
the PO and SM

12. Scenario 1 - Debrief

13. Mental Frames

14. Vandalism?

15. Art?

16. observable
inferred
observable
Image: http://urbandocent.blogspot.com

17. Inferred
Actual
Frame Action Outcome
Frame What They Did Effects & Reactions
Why We Think
Why They Did It
They Did It

18. Inferred
Actual
Frame Action Outcome
Frame What They Did Effects & Reactions
Why We Think
Why They Did It
They Did It

19. Actual
Action Outcome
Frame What They Did Effects & Reactions
Why They Did It

20. Actual
Action Outcome
Frame What They Did Effects & Reactions
Why They Did It

21. Advocacy/Inquiry
“I noticed that observable fact .
I’m (surprised, concerned, think there’s a real problem)
because here’s what I would do/think...
I’m curious what you were thinking when
above observable fact.”

22. Scenario 2 - Situation
A team Daily Standup,
two days before an
end-of-month deploy
Learning Objectives
practice using advocacy/inquiry
to “uncover” frames

23. Intro
Simulation Scenario 1
• scenario brief - meeting
• background -
honeyifixedit.com
• sim - implicit frames
• debrief
Frames & Advocacy/Inquiry
Simulation Scenario 2
• scenario brief - daily standup
• additional background
• sim - advocacy/inquiry
• debrief
Close

24. Scenario 2 - Background

25. Scenario 2 - Background

26. Scenario 2 - Background

27. Scenario 2 - Background

28. Scenario 2 - Background

29. Scenario 2 - Problem

30. Scenario 2 - Simulation
It’s noon.
Time for your Standup.

31. Scenario 2 - Debrief
• Feelings/Facts
• Implications
• Generalization
• What can we do...
...at work?

32. Badass Double-Loop Learning
From Judgmental to Good Judgement
Thank You!
Derek W. Wade Susan Eller
@derekwwade @s_eller
dwade@kumido.com simcenter.se@gmail.com
gplus.to/derekwwade
www.derekwwade.net
www.kumido.com

33. Credits
Photos Works
Bikes Argyris C, Putnam R, Smith DM. Action science:
Ozier Muhammad/The New York Times concepts, methods and skills for research and
intervention. San Francisco (CA): Jossey-Bass; 1985
Mathieu, John E.; Heffner, Tonia S.; Goodwin,
HoneyIFixedIt website: Gerald F.; Salas, Eduardo; Cannon-Bowers, Janis A.
www.a-1appliance.com (2000) The influence of shared mental models on
team process and performance. Journal of
www.searspartsdirect.com Applied Psychology, 85(2), 273-283
www.mcmaster.com
Rudolph, J. W., Simon, R., Rivard, P., Dufresne, R. L.,
& Raemer, D. B. (2007). Debriefing with good
Flight Simulator judgment: Combining rigorous feedback with
genuine inquiry. Anesthesiol Clin, 25(2), 361-76.
revistaaerea.com
Grafitti/Gallery
wikimedia commons
archdaily.net
*awesome title from Mike Sutton @mhsutton
in conversation with Derek and Benjamin Mitchell @benjaminm
Special thanks to Dan Neumann @Dan_SB & Susan DiFabio @skdifabio