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I HAVE A DREAM…!
LE TOURISME DE DEMAIN!
Un touriste connecté
A DREAM…!
OR A NIGHTMARE ?!!
« JE VEUX DES SERVICES ULTRA
EFFICACES »!

6 / 11 / 2013!
Un touriste connecté
S’ADAPTER OU MOURIR : PAS DE
FATALITÉS !!
1. 15 MILLIARDS D’OBJETS
CONNECTÉS!
ET MOI ET MOI ET MOI !!
L’ÈRE DU QUANTIFIED SELF !
MOI MOI MOI!
Un touriste connecté
MON ACTIVITÉ, MON SOMMEIL, MA
SANTÉ!
MA SANTÉ, PAR WITHINGS!
CE QUE JE MANGE!
COMMENT JE MANGE!
MON BROSSAGE DE DENTS!
MES PERFORMANCES : LE GOLF!
MES PERFORMANCES : LE FOOT!
MES PERFORMANCES : LE TENNIS!
MES PERFORMANCES : LE VTT!
MES PERFORMANCES : LA NATATION!
MON ENVIRONNEMENT!
CHEZ MOI, AUTOUR DE MOI!
LA GOOGLE HOUSE !!
VIDÉOSURVEILLANCE!
NOUVEAUX RÉSEAUX!
MES PORTES D’ENTRÉE!
LA STATION MÉTÉO ÉVOLUÉE!
TRANSFOERMER LE BRUIT EN
MUSIQUE!
MES PLANTES!
MON JARDIN POTAGER!
MON ÉVIAN!
NOURRIR MÉDOR!
NETTOYER!
MES JEUX!
MES PROGRAMMES TV!
NE PLUS RIEN PERDRE !!
BIEN APPAIRER VOS CHAUSSETTES !!
LE BABYPHONE ÉVOLUÉ!
LES COUCHES QUI COMMUNIQUENT!
VOUS AVEZ DIT SOCIAL ?!
ON TRINQUE, ON EST AMIS!
L’ÈRE DU SOCIAL CONNECT!
SOCIAL ET PUCE DANS LES PARCS
D’ATTRACTION!
SOCIAL ET RECONNAISSANCE
FACIALE!
ET À DEUX…!
OU DAVANTAGE !!
PARTAGER SES ÉMOTIONS!
ET DAVANTAGE !!
2. LES EXTENSIONS DE MON
SMARTPHONE!
PARTOUT, TOUT LE TEMPS !!
MONTRES VS!
LUNETTES!
LES SMARTWATCH!
GOOGLE GLASS, C’EST POUR 2014 !!
EN ATTENDANT, GOOGLE NOW EN
VILLE, À LONDRES!
GOOGLE N’EST SEUL SUR LE MARCHÉ!
GOOGLE N’EST SEUL SUR LE MARCHÉ!
GOOGLE N’EST SEUL SUR LE MARCHÉ!
OAKLEY ET SON MASQUE CONNECTÉ!
MES DÉPLACEMENTS!
INTELLIGENTS!
MES PANNEAUX, MES INDICATIONS!
ENTRETENIR SA VOITURE AVEC
GOOGLE GLASS!
HEAD UP DISPLAY ET CONNECTED
DRIVE DE BMW!
ÇA MARCHE AUSSI EN MOTO!
LA GOOGLE CAR!
EN 2015, EN ANGLETERRE!
3. LE NOUVEAU MONDE!
NOUVEAUX PRODUITS, NOUVELLES
INTERACTIONS!
LA FIN DE LA SOURIS AVEC LEAP
MOTION ?!
OU AVEC MYO DE THALMICS LABS!
INTERAGIR À DISTANCE!
DES LUNETTES AUX LENTILLES!
LE BIOSTAMP!
LE TATOUAGE!
L’IMPRESSION 3D!
L’HOMME BIONIQUE ?!
LES HOLOGRAMMES!
4. ET NOUS ? QU’EST-CE QU’ON FAIT DE
TOUT ÇA ?!

!

TENTATIVE DE RÉPONSE EN

POINTS!
#1 LE CLIENT VA PLUS VITE !!
# SE FORMER ET S’INFORMER!
!
# LUI POSER DES QUESTIONS, L’OBSERVER!
# OUBLIER LE « OUI MAIS MOI, MES CLIENTS, ILS NE
SONT PAS CONNECTÉS COMME ÇA… »!
!
# PAS DE SURENCHÈRE TECHNO!
#2 LES GRANDS ACTEURS À SUIVRE!
# QUE FONT LES LEADERS TECHNO ?!
!
# REGARDEZ LA GRANDE DISTRIBUTION, LES MÉDIAS!
# LES GRANDES DESTINATIONS, LES CHAÎNES
HÔTELIÈRES, LES TO, LES PURE PLAYERS!
!
# ET CHEZ NOUS ?!
#2 LES GRANDS ACTEURS À SUIVRE!
#3 CE QUI SERT LE CLIENT SERT LE
BUSINESS!
# QUEL SERVICE ON PEUT LUI RENDRE ?!
!
# UN SERVICE INÉDIT, ÇA FAIT PARLER!
# UNE ATTENTION AVANT, PENDANT, APRÈS, ÇA FAIT
PLAISIR!
!
# UN CLIENT SATISFAIT DEVIENT UN AMBASSADEUR!
#4 PLUS IL Y A DE NUMÉRIQUE, PLUS
ON A BESOIN D’HUMAIN !!
# CONNAISSEZ-VOUS #HUMATÉRIALISATION ?!
!
# C’EST L’ASSOCIATION DES DEUX QUI REND MEILLEUR!
# PLUS PRODUCTIF, PLUS DE SERVICES, PLUS DE
DISPONIBILITÉ!
!
# LE SERVICE TOP DU MOMENT : LA CONCIERGERIE!
#4 PLUS IL Y A DE NUMÉRIQUE, PLUS
ON A BESOIN D’HUMAIN !!
#4 PLUS IL Y A DE NUMÉRIQUE, PLUS
ON A BESOIN D’HUMAIN !!
#5 PLUS C’EST SIMPLE, MIEUX ÇA
MARCHE !!
# KISS : KEEP IT SIMPLE AND STUPID !!
!
# L’INTERNAUTE NEUNEU, FAINÉANT, BIGLEUX
# UN GROS BOUTON, UNE ACTION!
!
# UN CLIC, UN SERVICE!

©TOURISTIC!
#6 TELLEMENT DE CHOSES À FAIRE
AVEC L’EMAIL…!
# AVANT/PENDANT/APRÈS!
!
# CONQUÉRIR/ACCUEILLIR/FAIRE CONSOMMER/
FIDÉLISER!
# DES GABARITS, UN MESSAGE, UNE SIGNATURE!
!
# ANALYSER, TRACKER!
#7 VOS CONTENUS!
# PHOTOS, VIDÉOS, TEXTES, SOYEZ PROS !!
!
# CHEZ VOUS, VOS PARTENAIRES, VOS RÉSEAUX!
# LES BONS CONTENUS SERONT REPRIS ET VISIBLES
DANS LES BONS OUTILS!
!
# ALLEZ LES CHERCHER CHEZ LES AUTRES,
CONTEXTUALISEZ !!
#7 LES CONTENUS!
#8 AMUSEZ-VOUS !!
# SOYEZ OPTIMISTES !!
!
# SOYEZ CURIEUX !!
# FAITES-VOUS PLAISIR !!
!
# VOS CLIENTS LE SENTIRONT!
« Les espèces qui survivent ne sont pas les
espèces les plus fortes, ni les plus intelligentes,
mais celles qui s'adaptent le mieux aux
changements. »

06/03/09	
  

60	
  
I HAVE A DREAM…!

MERCI DE VOTRE ATTENTION!

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