This document provides information on training courses offered by U Learn Systems Pvt Limited, an IT certification training provider. It includes their contact information, vision to develop professional skills in IT, and mission to deliver high quality IT services. It then lists over 55 certification courses offered across various domains like ITIL, PRINCE2, Project Management, ISO standards and Agile methodologies. For each course, it provides details on objectives, target audience, exam format, duration and prerequisites. The document serves as a training portfolio for U Learn Systems.
This document provides an overview of a science lab inventory system project. It discusses the background and objectives of developing a new computerized system to manage the lab's chemical inventory. The current manual process is problematic as it is prone to errors and information loss. The proposed system will allow users to store, view, and manage chemical data electronically. It will provide functions for authentication, data input and editing, and reporting. System requirements, design diagrams, and a development strategy are presented. The document also evaluates the new system, finding strengths in authentication controls but weaknesses in areas like language support and feedback. Overall improvements are recommended to further enhance the system.
Este documento presenta una tabla con la información de las asignaturas, profesores y horarios de las clases del Profesorado de Educación Primaria (PEP) de 1° a 4° año. Se detalla la materia, el día, la hora y los profesores titulares, vocales 1 y 2 para cada curso y división.
A peça teatral "O Juízo Final" retrata personagens representando diferentes estilos de vida sendo julgados por Jesus. Na primeira cena, os personagens vivem suas vidas. Na segunda, eles enfrentam o julgamento final, com anjos conferindo seus registros para o céu ou inferno. A peça alerta a igreja sobre a importância de viver para Deus, já que o fim dos tempos está próximo.
Dr. Sally Witcher has worked throughout her career to promote equalities and social change. She has experience as a campaigner, academic, consultant, government adviser, and civil servant. She is currently the Chief Executive Officer of Inclusion Scotland, a disabled people's organization that works to promote the full inclusion of disabled people in Scottish society. Inclusion Scotland does this through providing information, engaging disabled people in policy development, capacity building, policy work, and projects that address issues like political representation, employability, community engagement, poverty, and independent living.
2006* Corporate Strategy Embraer Day 2006Embraer RI
This presentation provides a forward-looking statement and discusses Embraer's corporate strategy, including:
1) Forecasts for aircraft deliveries that are expected to increase from 148 delivered in 2006 to between 160-165 in 2007 and 195-205 in 2008, including new Phenom 100 jets.
2) Projections that E-Jets will remain the largest percentage of deliveries, accounting for 77% in 2006, 68% in 2007, and 67% in 2008.
3) Estimates that commercial aviation will generate the majority of revenues but that its percentage will decline from 63% in 2006 to between 67-68% in 2007-2008.
This document provides an overview of a science lab inventory system project. It discusses the background and objectives of developing a new computerized system to manage the lab's chemical inventory. The current manual process is problematic as it is prone to errors and information loss. The proposed system will allow users to store, view, and manage chemical data electronically. It will provide functions for authentication, data input and editing, and reporting. System requirements, design diagrams, and a development strategy are presented. The document also evaluates the new system, finding strengths in authentication controls but weaknesses in areas like language support and feedback. Overall improvements are recommended to further enhance the system.
Este documento presenta una tabla con la información de las asignaturas, profesores y horarios de las clases del Profesorado de Educación Primaria (PEP) de 1° a 4° año. Se detalla la materia, el día, la hora y los profesores titulares, vocales 1 y 2 para cada curso y división.
A peça teatral "O Juízo Final" retrata personagens representando diferentes estilos de vida sendo julgados por Jesus. Na primeira cena, os personagens vivem suas vidas. Na segunda, eles enfrentam o julgamento final, com anjos conferindo seus registros para o céu ou inferno. A peça alerta a igreja sobre a importância de viver para Deus, já que o fim dos tempos está próximo.
Dr. Sally Witcher has worked throughout her career to promote equalities and social change. She has experience as a campaigner, academic, consultant, government adviser, and civil servant. She is currently the Chief Executive Officer of Inclusion Scotland, a disabled people's organization that works to promote the full inclusion of disabled people in Scottish society. Inclusion Scotland does this through providing information, engaging disabled people in policy development, capacity building, policy work, and projects that address issues like political representation, employability, community engagement, poverty, and independent living.
2006* Corporate Strategy Embraer Day 2006Embraer RI
This presentation provides a forward-looking statement and discusses Embraer's corporate strategy, including:
1) Forecasts for aircraft deliveries that are expected to increase from 148 delivered in 2006 to between 160-165 in 2007 and 195-205 in 2008, including new Phenom 100 jets.
2) Projections that E-Jets will remain the largest percentage of deliveries, accounting for 77% in 2006, 68% in 2007, and 67% in 2008.
3) Estimates that commercial aviation will generate the majority of revenues but that its percentage will decline from 63% in 2006 to between 67-68% in 2007-2008.
1. normas apa (asociación americana de psicología) [autoguardado]Carlosjmolestina
Las normas APA establecen reglas sobre la forma, contenido e interacción con Word. Cubren dominios como los márgenes, espaciado, tipos de letra y tamaños para el texto. También especifican la jerarquía y formato de los títulos, el uso de números, la creación de tablas y figuras, y los diferentes tipos de citas como citas directas, indirectas y de obras referenciadas.
Este documento describe los conceptos fundamentales de la administración de inventarios. Explica los tipos de inventario, incluyendo materias primas, trabajo en proceso y productos terminados. También describe el análisis ABC para clasificar los inventarios y el conteo cíclico para verificar los registros de inventario de manera periódica. Finalmente, presenta el modelo de cantidad económica a ordenar para determinar cuándo y cuánto ordenar con el objetivo de minimizar los costos totales.
4.0 embraer day br 2016 commercial aviation rev7Embraer RI
This document provides an overview and highlights of Embraer, a Brazilian aerospace company, and its E-Jets aircraft family. Some key points:
- Embraer had record backlog and deliveries in 2015 and received 176 new orders. The E2 series is in development.
- Financial results have been strong with rising revenues and deliveries between 2009-2015.
- The E-Jets have captured over half of the market share and outsold competitors, with over 1,200 delivered to 70 airlines in 50 countries.
- The E2 series is expected to provide fuel burn reductions of 16-24% per seat compared to previous models.
Ricky Lee's first novel "Para Kay B" tells the stories of five women - Irene, Sandra, Erica, Ester, and Bessie - and their experiences with devastated love. Each chapter focuses on a different protagonist and romantic relationship that ends in heartbreak. However, in a metafictional twist, the last chapter reveals that the characters were merely creations in the manuscript of the novel's writer. The book explores complex themes of love, loss, societal norms, and the imagination of the writer through these intertwining narratives and characters. It provides insight into the human experiences of both romantic love and the creative process of writing fiction.
O documento descreve um jogo em desenvolvimento onde os jogadores controlam uma batata procurando sua amiga cenoura em uma cozinha. O jogo terá gráficos coloridos, pistas para encontrar a cenoura e obstáculos a evitar.
Pixwords lets you enjoy the world of words and also helps in translating any world. The website offers great help by giving pictures related to the word and makes it easy to understand. The website has got its symbols and different languages from which you can translate and vice versa for easy understanding.
WiseLearner IT Services LLP provides training and certification in IT service management, project management, information security, and other areas. It has the same high-quality training and enthusiastic support staff despite changing its name. The document provides details on WiseLearner's accreditation and service portfolio, which includes courses on ITIL, PRINCE2, PMP, ISO 27001, COBIT5, and others along with the duration and number of professionals certified in each area with a 100% success rate. Photos show professionals who have participated in WiseLearner's training batches.
This document provides an overview of a global training and certification company. It summarizes that the company is Asia's largest training company, with 4 training centers in India and 8 associates globally. It has delivered over 100,000 certifications across domains like IT service management, information security, project management, and IT governance. The company offers various ITIL, information security, project management, and other professional certification courses through classroom, online, and blended formats using over 300 trained professionals. It aims to help individuals and corporates get certified in trending technologies to be ready for future opportunities.
This document summarizes the Plan-Do-Check-Act (PDCA) cycle, also known as the Deming Wheel, which is a systematic process improvement method. It describes the four steps of the cycle as Plan, Do, Check, Act. The Plan step involves planning a change. Do is implementing the change. Check is monitoring and evaluating results. Act is taking action based on lessons learned. Using PDCA facilitates continuous improvement through iterative cycles. It also introduces FOCUS PDCA, which adds five preliminary steps to focus the PDCA process.
This document summarizes the top 10 traits of organizations that are successful in adopting ITIL best practices. These include: understanding the politics of implementing cross-functional processes; gaining commitment from IT management; focusing on quick wins for customers; keeping initial implementations simple; treating adoption as an ongoing process rather than a project; using additional best practices like a process framework and quality management system; and recognizing that the biggest challenge is change management with IT staff. The key is learning to implement ITIL in a workable, practical way through the skills of one's own organization.
This white paper discusses implementing a service management solution through integrating people, processes, and technology based on the ITIL framework. ITIL defines key processes for service support and service delivery that can be automated and managed through tools to help IT function as a valued business partner. The paper outlines the critical ITIL processes and stresses that implementing tools alone is not sufficient - processes must be in place and tools selected to support defined processes for the organization to realize benefits.
ITIL Foundation Training - A guide to beginners Celtem Learning
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
This document provides an overview and introduction to Information Technology Infrastructure Library (ITIL). It discusses that ITIL is a framework for best practices for managing IT operations and services. The document focuses on ITIL implementation and service support. It explains that ITIL aims to align business and IT by allowing organizations to implement relevant processes. It also discusses that ITIL implementation should not be overly complicated and should focus on making ITIL work for each individual organization and business.
Here are the key differences:
- Service Package (SP) is a bundle of core and supporting services offered to the customer.
- Service Level Package (SLP) defines the level of utility and warranty that will be provided for a given Service Package.
So in summary:
- SP is the bundle of services
- SLP defines the quality of service (utility and warranty) for a given SP.
Service Package vs Service Level Package
ITIL V3.0 BOOT CAMP (Copyright) 48
Business Relationship Management
- Understanding customer’s business & their changing needs
- Building long term relationship based on trust & value
- Ensuring customer’s needs are met through services
ITIL is a robust and practical ITSM framework. ITIL is used in thousands of organizations around the world to help aid the deployment, integration and improvement of IT services. Earning your ITIL certification could lead to new, exciting job opportunities in IT!
Original Source: https://www.knowledgetrain.co.uk/it/itil/what-is-itil
This document summarizes an article from the DITY newsletter about using the ITIL Process Maturity Framework to guide ITIL implementation. It explains that the ITIL is prescriptive by providing the PMF model to assess organizational maturity and determine the scope and sequence of ITIL processes to implement. The five levels of the PMF range from initial to optimized maturity. Assessing maturity is critical to plan an effective ITIL implementation that builds capabilities over time.
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
1. normas apa (asociación americana de psicología) [autoguardado]Carlosjmolestina
Las normas APA establecen reglas sobre la forma, contenido e interacción con Word. Cubren dominios como los márgenes, espaciado, tipos de letra y tamaños para el texto. También especifican la jerarquía y formato de los títulos, el uso de números, la creación de tablas y figuras, y los diferentes tipos de citas como citas directas, indirectas y de obras referenciadas.
Este documento describe los conceptos fundamentales de la administración de inventarios. Explica los tipos de inventario, incluyendo materias primas, trabajo en proceso y productos terminados. También describe el análisis ABC para clasificar los inventarios y el conteo cíclico para verificar los registros de inventario de manera periódica. Finalmente, presenta el modelo de cantidad económica a ordenar para determinar cuándo y cuánto ordenar con el objetivo de minimizar los costos totales.
4.0 embraer day br 2016 commercial aviation rev7Embraer RI
This document provides an overview and highlights of Embraer, a Brazilian aerospace company, and its E-Jets aircraft family. Some key points:
- Embraer had record backlog and deliveries in 2015 and received 176 new orders. The E2 series is in development.
- Financial results have been strong with rising revenues and deliveries between 2009-2015.
- The E-Jets have captured over half of the market share and outsold competitors, with over 1,200 delivered to 70 airlines in 50 countries.
- The E2 series is expected to provide fuel burn reductions of 16-24% per seat compared to previous models.
Ricky Lee's first novel "Para Kay B" tells the stories of five women - Irene, Sandra, Erica, Ester, and Bessie - and their experiences with devastated love. Each chapter focuses on a different protagonist and romantic relationship that ends in heartbreak. However, in a metafictional twist, the last chapter reveals that the characters were merely creations in the manuscript of the novel's writer. The book explores complex themes of love, loss, societal norms, and the imagination of the writer through these intertwining narratives and characters. It provides insight into the human experiences of both romantic love and the creative process of writing fiction.
O documento descreve um jogo em desenvolvimento onde os jogadores controlam uma batata procurando sua amiga cenoura em uma cozinha. O jogo terá gráficos coloridos, pistas para encontrar a cenoura e obstáculos a evitar.
Pixwords lets you enjoy the world of words and also helps in translating any world. The website offers great help by giving pictures related to the word and makes it easy to understand. The website has got its symbols and different languages from which you can translate and vice versa for easy understanding.
WiseLearner IT Services LLP provides training and certification in IT service management, project management, information security, and other areas. It has the same high-quality training and enthusiastic support staff despite changing its name. The document provides details on WiseLearner's accreditation and service portfolio, which includes courses on ITIL, PRINCE2, PMP, ISO 27001, COBIT5, and others along with the duration and number of professionals certified in each area with a 100% success rate. Photos show professionals who have participated in WiseLearner's training batches.
This document provides an overview of a global training and certification company. It summarizes that the company is Asia's largest training company, with 4 training centers in India and 8 associates globally. It has delivered over 100,000 certifications across domains like IT service management, information security, project management, and IT governance. The company offers various ITIL, information security, project management, and other professional certification courses through classroom, online, and blended formats using over 300 trained professionals. It aims to help individuals and corporates get certified in trending technologies to be ready for future opportunities.
This document summarizes the Plan-Do-Check-Act (PDCA) cycle, also known as the Deming Wheel, which is a systematic process improvement method. It describes the four steps of the cycle as Plan, Do, Check, Act. The Plan step involves planning a change. Do is implementing the change. Check is monitoring and evaluating results. Act is taking action based on lessons learned. Using PDCA facilitates continuous improvement through iterative cycles. It also introduces FOCUS PDCA, which adds five preliminary steps to focus the PDCA process.
This document summarizes the top 10 traits of organizations that are successful in adopting ITIL best practices. These include: understanding the politics of implementing cross-functional processes; gaining commitment from IT management; focusing on quick wins for customers; keeping initial implementations simple; treating adoption as an ongoing process rather than a project; using additional best practices like a process framework and quality management system; and recognizing that the biggest challenge is change management with IT staff. The key is learning to implement ITIL in a workable, practical way through the skills of one's own organization.
This white paper discusses implementing a service management solution through integrating people, processes, and technology based on the ITIL framework. ITIL defines key processes for service support and service delivery that can be automated and managed through tools to help IT function as a valued business partner. The paper outlines the critical ITIL processes and stresses that implementing tools alone is not sufficient - processes must be in place and tools selected to support defined processes for the organization to realize benefits.
ITIL Foundation Training - A guide to beginners Celtem Learning
The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.Get ITIL Certification Today! Celtem Learning.
This document provides an overview and introduction to Information Technology Infrastructure Library (ITIL). It discusses that ITIL is a framework for best practices for managing IT operations and services. The document focuses on ITIL implementation and service support. It explains that ITIL aims to align business and IT by allowing organizations to implement relevant processes. It also discusses that ITIL implementation should not be overly complicated and should focus on making ITIL work for each individual organization and business.
Here are the key differences:
- Service Package (SP) is a bundle of core and supporting services offered to the customer.
- Service Level Package (SLP) defines the level of utility and warranty that will be provided for a given Service Package.
So in summary:
- SP is the bundle of services
- SLP defines the quality of service (utility and warranty) for a given SP.
Service Package vs Service Level Package
ITIL V3.0 BOOT CAMP (Copyright) 48
Business Relationship Management
- Understanding customer’s business & their changing needs
- Building long term relationship based on trust & value
- Ensuring customer’s needs are met through services
ITIL is a robust and practical ITSM framework. ITIL is used in thousands of organizations around the world to help aid the deployment, integration and improvement of IT services. Earning your ITIL certification could lead to new, exciting job opportunities in IT!
Original Source: https://www.knowledgetrain.co.uk/it/itil/what-is-itil
This document summarizes an article from the DITY newsletter about using the ITIL Process Maturity Framework to guide ITIL implementation. It explains that the ITIL is prescriptive by providing the PMF model to assess organizational maturity and determine the scope and sequence of ITIL processes to implement. The five levels of the PMF range from initial to optimized maturity. Assessing maturity is critical to plan an effective ITIL implementation that builds capabilities over time.
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
The document provides information on several quality and project management frameworks:
ISO 9001 specifies requirements for a quality management system to help organizations meet customer requirements. It is the most popular standard worldwide with over 1 million certificates issued. Six Sigma offers tools to reduce errors and identify root causes of defects. It uses the DMAIC and DMADV methodologies. PRINCE2 provides great control over project resources and managing risk. It emphasizes dividing projects into manageable stages. COSO defines internal controls and its five components of control environment, risk assessment, control activities, information/communication, and monitoring. ITIL is a framework of best practices for delivering IT services and focuses on continual process improvement.
This document provides definitions and context around key terms related to measuring success in IT service management. It defines critical success factors as key areas that must go well for a project or process to succeed. It lists six common critical success factors for an ITSM implementation project. It defines metrics as direct numerical measures of business data, and key performance indicators as values measured to assess if goals are being achieved. The document will explore these terms further in future parts by providing examples from an ITSM implementation project and operational environment.
The document outlines 6 roles for IT practitioners within an IT Service Management program: 1) ITSM Apprentice who secures funding but does not implement programs, 2) ITSM General Practitioner who understands ITIL concepts but not implementation, 3) ITSM Lifecycle Specialist who manages strategy, design, transition, operations or improvement, 4) ITSM Capability Specialist who delivers services within operations, transition, planning or agreements, 5) ITSM Practice Manager who oversees specialists, and 6) ITSM Expert who leads teams reviewing and building the lifecycle. Each role has recommended training programs to develop the necessary skills and knowledge.
Performance appraisal (MBA summer training project) (Report File)JASTINDER PAL SINGH
This document is a project report submitted for a Master of Business Administration degree. It discusses a study conducted on the performance appraisal system at Solitaire Infosys, an IT services company based in India. The report includes an introduction to the company, covering its history, structure, products, and future projections. It also provides an industry profile of the Indian IT sector. The objectives, research methodology, literature review, data collection, and data analysis aspects of the study are described. Conclusions and suggestions based on the findings are presented at the end.
The document discusses three approaches an organization can take to implementing IT service management (ITSM):
1. Have an external organization take responsibility for the ITSM project. This is a low-risk option but risks the organization not being engaged and failure to align the new processes with the organization's needs.
2. Do it yourself without external help. This requires sufficient internal expertise which many organizations lack.
3. Do it yourself with expert coaching and guidance. Selective use of external experts helps guide the organization and transfer knowledge but ensures engagement and ownership.
This third approach of using experts for coaching and guidance rather than having the project done externally is presented as generally the best option, allowing for involvement, knowledge transfer, and
Bulletin 2004 08-it_generalist_occupationRob Wilson
The document announces a new apprenticeable occupation of IT Generalist. It provides background on the request from the Naval Undersea Warfare Center to establish this apprenticeship. The objectives are to develop entry-level IT workers across core areas and ensure entry-level workers can obtain employment. An IT Generalist will possess adequate breadth and depth of IT knowledge to solve problems at an entry level and understand issues to escalate correctly. The requirements to complete the apprenticeship include 2880 hours of on-the-job learning, 643 hours of classroom instruction, obtaining A+ certification, and demonstrating skills across 72 competencies. Staff are instructed to retain this bulletin to develop apprenticeship standards or provide technical assistance.
Why 360 GSP Training?
* Proven track record and excellent pass rates - 96% (Exin average = 91%, figures for Jan to Oct 2013)*
* Fully accredited courses and expert trainers available to answer any questions
* Interative training materials ensure a hands on approach for all delegates
* Small class sizes - typically less than ten delegates
Don't just take our word for it. Here is what some of our delegates say:
"I just wanted to say thank you. It was a good course, made me understand why we do things the way we do here and I passed the course and got my certificate."Alan, ITIL delegate, Sept 2013
“Thank you for the ITIL Training last week. The course was delivered excellently and, with all the class engagement, it kept what could have been a heavy going course light and entertaining. From our point of view it was nice to see people outside of IS on the course and get their views on IS and IT.” James, ITIL delegate, March 2013
This document provides an overview of ITIL Version 2 and its relevance even with the release of ITIL Version 3. It discusses the seven key components that ITIL addresses, including service delivery, service support, application management, and infrastructure management. The document also summarizes the various ITIL certifications and the processes covered within each component. Overall, ITIL is presented as a proven framework that provides best practices for IT management that can be adapted to any organization.
The document outlines six IT service management roles and their recommended training programs. It discusses the roles of ITSM Contributor, Apprentice, Lifecycle Practitioner, Capability Practitioner, Expert - Lifecycle Manager, and Expert - Capability Manager. Each role has different responsibilities and recommended certifications or courses, from introductory sessions for Contributors to both broad and in-depth certification courses for Experts. The roles range from those without direct implementation roles to hands-on practitioners and managers leading teams across different ITSM domains.
1. U LEARN SYSTEMS PVT LIMITED
Ulearnsyetems Pvt. Lmt
4th Floor, East 19
Lane Adjacent to Dominos Pizza
Madhapur, Hyderabad - 500081
Landline: +91 40-23114422
Phone: +91 9032100075
E-mail: Info@Ulearnsystems.com
U LEARN SYSTEMS
TRAINING PORTFOLIO
Simplifying IT
U learn Systems PVT Limited is one of the world’s leading certifica-
tion training providers. We partner with companies and individuals to
address their unique needs, providing training and coaching that helps
working professionals achieve their career goals.
Vision: To contribute to businesses and society by developing profes-
sional skills and innovative solution in the field of Information
Technology.
Mission: U Learn strives to be a leading IT service company by
delivering high quality services in training, consulting and outsourcing
management and thus empowering our customers to be ahead of the
competition.
01
2. ITIL Foundation_________________________________________________________ 03
ITIL Intermediate—Operational Support & Analysis____________________________ 04
ITIL Intermediate—Planning, Protection & Optimization________________________ 05
ITIL Intermediate—Release, Control & Validation______________________________ 06
ITIL Intermediate—Service Offerings & Agreements____________________________ 07
ITIL Intermediate—Service Strategy_________________________________________ 08
ITIL Intermediate—Service Design__________________________________________ 09
ITIL Intermediate—Service Transition_______________________________________ 10
ITIL Intermediate—Service Operation_______________________________________ 11
ITIL Intermediate—Continual Service Improvement____________________________ 12
ITIL Intermediate—Managing Across Lifecycle________________________________ 13
Certified Associate in Project Management (CAPM)____________________________ 14
Project Management Professional (PMP)____________________________________ 15
Program Management Professional (PgMP)__________________________________ 16
Project In Control (PRINCE2)_______________________________________________ 17
ACP (Agile Certified Professional) ___________________________________________ 18
PSM (Professional scrum Master)___________________________________________ 19
CSM (Certified ScrumMaster®)_____________________________________________ 20
Safe agilist _____________________________________________________________ 21
Certified ISO 27001 Foundation ____________________________________________ 22
Certified ISO 27001 Lead Auditor___________________________________________ 23
Certified ISO 27001 Lead Implementer_______________________________________ 24
Certified ISO 20000 Foundation_______________________________________ 25
Certified ISO 20000 Lead Auditor____________________________________________ 26
Certified ISO 20000 Lead Implementer______________________________________ 27
Certified ISO 22301 Foundation ____________________________________________ 33
Certified ISO 22301 Lead Auditor___________________________________________ 34
Certified ISO 22301 Lead Implementer______________________________________ 35
Certified ISO 9001 Foundation_____________________________________________ 36
Certified ISO 9001 Lead Auditor____________________________________________ 37
Certified ISO 9001 Lead Implementer________________________________________ 38
Certified OHSAS 18001 Foundation__________________________________________ 39
Certified OHSAS 18001 Lead Auditor _______________________________________ 40
Certified OHSAS 18001 Lead Implementer___________________________________ 41
Certified ISO 14001 Foundation____________________________________________ 42
Certified ISO 14001 Lead Auditor___________________________________________ 43
Certified ISO 14001 Lead Implementer_______________________________________ 44
Certified ISO 22000 Foundation_____________________________________________ 45
Certified ISO 22000 Lead Auditor____________________________________________ 46
Certified ISO 22000 Lead Implementer_______________________________________ 47
Certified ISO 27005 Risk Manager ________ __________________________________ 55
DI“CLAIMER
"PMI", "PMBOK", "PMP" a d "CAPM" a e egiste ed a ks of the P oje t Ma age e t I situte, I .
"ITIL" a d P i e2 is Registe ed T ade Ma k of the Oi e of Go e e t Co e e i the U ited Ki gdo a d othe ou t ies.
"CM“" is Registe ed T ade Ma ks of “ u allia e, U“A.
I“O is Registe ed T ade Ma k of IRCA.
______________________________
TABLE OF CONTENTSTABLE CONTENTSTABLE OF CONTENTSTABLE CONTENTS
Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
Course Page No.
02
3. ITIL Foundation_________________________________________________________ 03
ITIL Intermediate—Operational Support & Analysis____________________________ 04
ITIL Intermediate—Planning, Protection & Optimization________________________ 05
ITIL Intermediate—Release, Control & Validation______________________________ 06
ITIL Intermediate—Service Offerings & Agreements____________________________ 07
ITIL Intermediate—Service Strategy_________________________________________ 08
ITIL Intermediate—Service Design__________________________________________ 09
ITIL Intermediate—Service Transition_______________________________________ 10
ITIL Intermediate—Service Operation_______________________________________ 11
ITIL Intermediate—Continual Service Improvement____________________________ 12
ITIL Intermediate—Managing Across Lifecycle________________________________ 13
Certified Associate in Project Management (CAPM)____________________________ 14
Project Management Professional (PMP)____________________________________ 15
Program Management Professional (PgMP)__________________________________ 16
Project In Control (PRINCE2)_______________________________________________ 17
ACP (Agile Certified Professional) ___________________________________________ 18
PSM (Professional scrum Master)___________________________________________ 19
CSM (Certified ScrumMaster®)_____________________________________________ 20
Safe agilist _____________________________________________________________ 26
Certified ISO 27001 Foundation ____________________________________________ 26
Certified ISO 27001 Lead Auditor___________________________________________ 27
Certified ISO 27001 Lead Implementer_______________________________________ 28
Certified ISO 20000 Foundation_______________________________________ 29
Certified ISO 20000 Lead Auditor____________________________________________ 30
Certified ISO 20000 Lead Implementer______________________________________ 31
Certified ISO 22301 Foundation ____________________________________________ 33
Certified ISO 22301 Lead Auditor___________________________________________ 34
Certified ISO 22301 Lead Implementer______________________________________ 35
Certified ISO 9001 Foundation_____________________________________________ 36
Certified ISO 9001 Lead Auditor____________________________________________ 37
Certified ISO 9001 Lead Implementer________________________________________ 38
Certified OHSAS 18001 Foundation__________________________________________ 39
Certified OHSAS 18001 Lead Auditor _______________________________________ 40
Certified OHSAS 18001 Lead Implementer___________________________________ 41
Certified ISO 14001 Foundation____________________________________________ 42
Certified ISO 14001 Lead Auditor___________________________________________ 43
Certified ISO 14001 Lead Implementer_______________________________________ 44
Certified ISO 22000 Foundation_____________________________________________ 45
Certified ISO 22000 Lead Auditor____________________________________________ 46
Certified ISO 22000 Lead Implementer_______________________________________ 47
Certified ISO 27005 Risk Manager ________ __________________________________ 55
DI“CLAIMER
"PMI", "PMBOK", "PMP" a d "CAPM" a e egiste ed a ks of the P oje t Ma age e t I situte, I .
"ITIL" a d P i e2 is Registe ed T ade Ma k of the Oi e of Go e e t Co e e i the U ited Ki gdo a d othe ou t ies.
"CM“" is Registe ed T ade Ma ks of “ u allia e, U“A.
I“O is Registe ed T ade Ma k of IRCA.
______________________________
TABLE OF CONTENTSTABLE CONTENTSTABLE OF CONTENTSTABLE CONTENTS
Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
Course Page No.
03
4. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
ITIL FOUNDATION
ITIL I fo aio Te h olog I f ast u tu e Li a is a od of k o ledge a d set of est p a i es fo su essful IT
se i e a age e t. It p o ides guida e fo :
Co e i g i o ai e ideas a d o epts i to se i es fo usto e s
Sol i g p o le s ith efe i e a d e du i g soluio s
Co t olli g osts a d isks that ould othe ise dest o the alue eated the se i e
Lea i g f o su esses a d failu es to a age e halle ges a d oppo tu iies
ITIL is the esult of the UK go e e t’s Ca i et Oi e do u e i g a set of p o esses a d p o edu es fo the deli e a d
suppo t of high ualit IT se i es, desig ed a d a aged to eet the eeds of a o ga izaio . ITIL a e adopted a
o ga izaio a d adapted to eet its spe ii eeds.
TIL Fou daio is the ost e og ized skill a d e ii aio fo IT p ofessio als a d e plo ees ishi g to e el i IT Se i e
Ma age e t. O ga izaio s adopt, adapt a d i ple e t ITIL to gai ete esults a d e ha ed pe fo a e. ITIL is
o i uousl e ol i g a d i p o i g a d it has e e tl go e th ough a update i . Out t ai i g p og a i ludes all the
ha ges of ITIL .
Pa i ipa ts ill lea the p i iples a d o e ele e ts of the Se i e Life le app oa h to IT Se i e Ma age e t a o di g
to ITIL. A i te a i e app oa h is used o i i g le tu e, dis ussio a d uesio a d a s e .
Cou se O je i es:
I t odu io to ITIL - High le el o e ie of ITIL
Se i e Life le - U de sta d the fu da e tal ITIL life le stages, p o esses, fu io s, oles & espo si iliies
Se i e St ateg - Ho to alig IT st ateg ith usi ess goals a d e pe taio s
Se i e Desig - T a sfo usi ess e ui e e ts i to st ategi soluio s
Se i e T a siio - Ma age ha ge, isk, a d ualit assu a e
Se i e Ope aio - Esta lish da -to-da usi ess ope aio s a d usto e e pe taio s
Co i ual Se i e I p o e e t - St ategies fo o e all p o ess a d se i e i p o e e t
P epa es pa i ipa ts to take a d pass the ITIL Fou daio s Ce ii aio e a i aio su essfull
Who should ate d:
All IT staf, s ste a d et o k ad i ist ato s, a age s a d e e ui es ho a e espo si le fo the deli e of
IT se i es i a o ga izaio .
Busi ess a age o usi ess p o ess o e i a o ga izaio that ope ates a o di g to ITIL o ou i te d to
deplo ITIL i ou o ga izaio .
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi es
Nu e of Quesio : Quesio s
E a Pass Ma k: out of %
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
No e fo this ou se
This ou se is p e e uisite fo ITIL I te ediate.
04
5. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
INTERMEDIATE - OPERATIONAL,SUPPORT & ANALYSIS
The Ope aio al “uppo t a d A al sis O“A odule is o e of the e ii aio s i the ITIL® Se i e Capa ilit o k st ea .
The odule fo uses o the p a i al appli aio of OSA p a i es i o de to e a le e e t, i ide t, e uest, p o le , a ess,
te h i al, IT ope aio s a d appli aio a age e t.
The OSA ou se a tea h o ga izaio s a d i di iduals ho to a age the e e da ope aio of IT se i es a d gai a ete
u de sta di g of ho to i ple e t the ITIL p o esses that ill e a le the to deli e a d suppo t se i es to usto e s.
It also o e s issues elai g to the people, elaio ships, p o edu es a d i f ast u tu e te h olog e ui ed to e su e that the
o ga izaio o p og a e a p o ide the high ualit a d ost efe i e IT se i es that a e e ui ed to eet o ga izaio al
eeds.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o te ts. Su essful
i ple e taio of ITIL ope aio al suppo t a d a al sis est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the OSA p o esses a d
gai the skills e ui ed to take the ITIL I te ediate Qualii aio : Ope aio al Suppo t a d A al sis Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Ope aio al Suppo t a d A al sis OSA is i te ded to e a le the holde s of the e ii ate to appl OSA
p a i es i esoluio a d suppo t of the se i e a age e t life le a d spe ii all i the follo i g ke ITIL p o ess, ole
a d fu io a eas:
E e t a age e t
I ide t a d P o le a age e t
Re uest fulill e t a d A ess a age e t
Se i e desk a d Te h i al a age e t
Appli aio a age e t
IT ope aio s a age e t
Te h olog a d i ple e taio o side aio s
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Ope aio al Sup-po t a d A al sis
p o esses a d ho the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
Muliple hoi e e a i aio uesio s
Eight uesio s pe pape
a ks e ui ed to pass out of a aila le - %
i utes’ du aio
Closed ook.
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate OSA Ce ii aio E a .
05
6. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
ITIL INTERMEDIATE - PLANNING, PROTECTION & OPTIMIZATION
The Pla i g, P ote io a d Opi izaio PPO odule is o e of the e ii aio s i the ITIL® Se i e Capa ilit o k
st ea . The odule fo uses o the p a i al appli aio of PPO p a i es i o de e a le apa it , a aila ilit , IT se i e o i-
uit , i fo aio se u it a d de a d a age e t.
The PPO ou se is desig ed to de elop o ga izaio s’ a d i di iduals’ u de sta di g of the ITIL Se i e Desig p o esses. It a
help e su e that e a d updated se i es, se i e a age e t s ste s a d tools, te h olog a hite tu e, p o esses a d
easu e e t s ste s, ethods a d et i s a e desig ed to eet use eeds a d ill e ui e litle fu the ha ge o e i t o-
du ed.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL pla i g, p ote io & opi izaio est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the PPO p o esses a d
gai the skills e ui ed to take the ITIL I te ediate Qualii aio : Pla i g, P ote io a d Opi izaio Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Pla i g, p ote io a d opi izaio PPO is i te ded to e a le the holde s of the e ii ate to appl
PPO p a i es du i g the se i e a age e t life le a d spe ii all i the follo i g ke ITIL p o ess, ole a d fu io a e-
as:
Capa it a age e t
A aila ilit a age e t
IT se i e o i uit a age e t
I fo aio se u it a age e t
De a d a age e t
Roles a d espo si iliies
Te h olog a d i ple e taio
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Ope aio al Sup-po t a d A al sis
p o esses a d ho the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
Muliple hoi e e a i aio uesio s
Eight uesio s pe pape
a ks e ui ed to pass out of a aila le - %
i utes’ du aio
Closed ook.
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate PPO Ce ii aio E a
06
7. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The Release, Co t ol a d Validaio RCV odule is o e of the ualii aio s i the ITIL® Se i e Capa ilit o k st ea . The
odule fo uses o the p a i al appli aio of RCV p a i es i o de to e a le the su essful pla i g, tesi g a d i ple e -
taio of e se i es that eet the o ga izaio ’s o use s’ eeds.
The RCV ou se is desig ed to de elop o ga izaio s’ o i di iduals’ u de sta di g of the ITIL Se i e T a siio p o esses. It
a e su e t a siio al ha ges a e efe i el a aged, e se i es a e alidated a d tested a d that elease a d deplo -
e t fulill o ga izaio al e ui e e ts. RCV also p o ides guida e o e aluai g ha ge a d a agi g k o ledge to i -
p o e
de isio - aki g p o esses.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL elease, o t ol a d alidaio est p a i es e a les IT depa t e ts to edu e do i e a d osts hile
i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the RCV p o esses a d gai
the skills e ui ed to take the ITIL I te - ediate Qualii aio : Release, Co t ol a d Validaio Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Release, Co t ol a d Validaio RCV is i te ded to e a le the holde s of the e ii ate to appl RCV
p a i es i the se i e a age e t life le a d spe ii all i the follo i g ke ITIL p o ess, ole a d fu io a eas:
Cha ge a age e t a d ha ge e aluaio
Re uest fulill e t
K o ledge a age e t
Roles a d espo si iliies
Te h olog a d i ple e taio
Se i e asset a d o igu aio a age e t
Release a d deplo e t a age e t
Se i e alidaio a d tesi g
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Ope aio al Sup-po t a d A al sis
p o esses a d ho the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
Muliple hoi e e a i aio uesio s
Eight uesio s pe pape
a ks e ui ed to pass out of a aila le - %
i utes’ du aio
Closed ook.
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate RCV Ce ii aio E a .
ITIL INTERMEDIATE - RELEASE, CONTROL & VALIDATION
07
8. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “e i e Ofe i gs a d Ag ee e ts “OA odule is o e of the e ii aio s i the ITIL® Se i e Capa ilit o k st ea .
The odule fo uses o the p a i al appli aio of SOA p a i es i o de to e a le po folio, se i e le el, se i e atalogue,
de a d, supplie a d i a ial a age e t.
The SOA ou se is desig ed to help o ga izaio s a d i di iduals u de sta d ho the i e stages of the ITIL life le se i e
st ateg , se i e desig , se i e t a siio , se i e ope aio a d o i ual se i e i p o e e t a ofe alue to o ga iza-
io s a d p oje ts. It also p o ides guida e o ho se i e ofe i gs a e de eloped to suppo t oth usi ess a d use
eeds.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL se i e ofe i gs a d ag ee e ts est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SOA p o esses a d
gai the skills e ui ed to take the ITIL I te ediate Qualii aio : Se i e Ofe i gs a d Ag ee e ts Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Se i e Ofe i gs a d Ag ee e ts SOA is i te ded to e a le the holde s of the e ii ate to appl SOA
p a i es du i g the se i e a age e t life le a d spe ii all i the follo -i g ke ITIL p o ess, ole a d fu io a eas:
Se i e po folio a age e t
Se i e atalogue a age e t
Se i e le el a age e t
De a d a d Supplie a age e t
Fi a ial a age e t fo IT se i es
Busi ess elaio ship a age e t
Roles a d espo si iliies
Te h olog a d i ple e taio
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Ope aio al Sup-po t a d A al sis
p o esses a d ho the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
Muliple hoi e e a i aio uesio s
Eight uesio s pe pape
a ks e ui ed to pass out of a aila le - %
i utes’ du aio
Closed ook.
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate SOA Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE OFFERINGS & AGREEMENTS
08
9. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “e i e “t ateg ““ e ii aio is o e of i e ITIL® Se i e Life le odules a d p o ides ou ith the guida e that
e a les ou to desig , de elop, a d i ple e t se i e p o ide st ateg that alig s to the o ga izaio al st ateg .
The SS odule fo uses o the i po ta e of the st ategi aspe t of se i es ithi the IT se i e life le. It p o ides the spe-
ii k o ledge a d te h i ues to help ou de o st ate that ou u de sta d the isks a d su ess fa to s a d ha e the skills
to de elop a d p og ess st ateg ithi a o ga izaio o p og a e.
The st ategi aspe ts of a se i e should ot e u de esi ated. Adopi g se i e st ateg te h i ues a d p i iples a help
o ga izaio s e su e that thei IT tea s a e alig ed ith the usi ess as a hole a d a e ot just fo used o te h i al o -
e s. This a e a le ete o u i aio ithi a o ga izaio esuli g i s oothe a d s ite de elop e t of e o
updated p odu ts a d se i es.
The i te ediate le el of ITIL V ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o te ts. Su essful
i ple e taio of ITIL se i e st ateg est p a i es e a les IT depa t e ts to edu e do i e a d osts hile i p o i g
usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SS p o esses a d gai the skills
e ui ed to take the ITIL I te ediate Qualii aio - Se i e St ateg Ce ii aio E a .
Cou se O je i es:
Ca didates a e pe t to gai k o ledge a d u de sta di g i the follo i g upo su essful o pleio of the edu aio a d
e a i aio o po e ts elated to this e ii ate:
I t odu io to se i e st ateg
Se i e st ateg p i iples
Se i e st ateg p o esses
Go e a e
O ga izi g fo se i e st ateg
Te h olog o side aio s
I ple e i g se i e st ateg
Challe ges, ii al su ess fa to s a d isks
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Se i e St ateg p o esses a d ho
the a e used to e ha e the ualit of IT se i e p o isio ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi e, S e a io ased
Nu e of Quesio : Quesio s
C edit: C edit
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate Se i e St ateg Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE STRATEGY
09
10. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “e i e Desig “D odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea . It fo uses o the
desig of IT se i es a d o e s the a hite tu es, p o esses, poli ies a d do u e taio that ill e a le ou to desig
se i es that eet the eeds of the o ga izaio o p og a e.
The desig p o ess is ital to the o i ued i p o e e t a d de elop e t of se i es ithi the IT life le a d this odule
ill also tea h ou te h i ues e ui ed to de elop, a age a d i teg ate se i e desig i to the IT Se i e a age e t
p o ess.
The ou se i t odu es the pu pose, p i iples a d p o esses of se i e desig a d ill also tea h ou ho to o ga ize a d i -
ple e t this as pa t of o e all se i e a age e t as ell as p o idi g guida e o te h olog - elated a i iies a d o sid-
e aio s. It also de o st ates ho se i e desig elates to the othe stages of the ITIL Se i e Life le.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL se i e desig est p a i es e a les IT depa t e ts to edu e do i e a d osts hile i p o i g us-
to e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SD p o esses a d gai the skills e ui ed
to take the ITIL I te ediate Qualii aio : Se i e Desig Ce ii aio E a .
Cou se O je i es:
Ca didates a e pe t to gai k o ledge a d u de sta di g i the follo i g upo su essful o pleio of the edu aio a d
e a i aio o po e ts elated to this e ii ate:
I t odu io to se i e desig
Se i e desig p i iples
Se i e desig p o esses
O ga izi g fo se i e desig
Te h olog o side aio s
I ple e i g a d i p o i g se i e desig
Challe ges, ii al su ess fa to s a d isks
Se i e desig te h olog elated a i iies
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the se i e desig p o esses a d ho the
a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi e, S e a io ased
Nu e of Quesio : Quesio s
C edit: C edit
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate SD Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE DESIGN
10
11. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “e i e T a siio “T odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea . This odule fo-
uses o the p o ess a d p a i e ele e ts a d a age e t te h i ues e ui ed to uild, test a d i ple e t p odu ts a d
se i es. It also de o st ates ho se i e t a siio a appl to othe stages of the IT Se i e life le a d a u de pi de i-
sio s du i g the St ateg a d Ope aio s phases.
The ST odule ill tea h ou ho to pla a d a age the o e i to i iial ope aio fo the e o e ised esou es eated
du i g the Se i e St ateg a d Se i e Desig stages of the ITIL Se i e Life le. I addiio to p o idi g guida e o te h-
i ues fo o ga izi g a d a agi g the t a siio , the e ii aio also o e s a age e t of te h olog o side aio s a d
halle ges a d isks.
The ou se o e s a age e t a d o t ol of a i iies a d te h i ues that a e do u e ted i the ITIL Se i e T a siio
pu li aio , ut it does ot p o ide the full detail of ea h suppo i g p o ess. Mo e i fo aio a out these p o esses a e
fou d i the Release, Co t ol a d Validaio odule f o the Se i e Capa ilit o k st ea .
The te h i ues taught i the ST odule a help o ga izaio s a d i di iduals ete u de sta d a d a age ha ges to IT
se i es i li e ith use s’ e pe taio s a d usi ess st ateg . Se i e t a siio is ital fo le i l a agi g ha ges a d de-
li e i g i p o e e t to se i es p o ided o ga izaio s o p og a e s of o k.
Cou se O je i es:
Ca didates a e pe t to gai k o ledge a d u de sta di g i the follo i g upo su ess-ful o pleio of the edu aio
a d e a i aio o po e ts elated to this e ii ate:
I t odu io to se i e t a siio
Se i e t a siio p i iples
Se i e t a siio p o esses
Te h olog o side aio s
O ga izi g fo se i e t a siio
Ma agi g people th ough se i e t a siio s
I ple e i g a d i p o i g se i e t a siio
Challe ges, ii al su ess fa to s a d isks
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Se i e T a siio p o esses a d ho
the a e used to e ha e the ualit of IT se i e p o isio ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi e, S e a io ased
Nu e of Quesio : Quesio s
C edit: C edit
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate Se i e T a siio Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE TRANSITION
11
12. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “e i e Ope aio “O odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea . This odule fo-
uses o the p i iples, p o esses, ope aio al a i iies a d fu io s that e a le o ga izaio s a d i di iduals to su essfull
a age ho thei p odu ts a d se i es pe fo . These a i iies a also help i p o e thei IT Se i e Ma age e t.
The SO odule fo uses o the oo di aio a d e e uio of a i iies that e a le the o goi g a age e t a d ope aio of
the p odu ts o se i es de eloped o i ple e ted du i g the se i e st ateg , desig a d t a siio phases of the IT Se i e
Life le as ell as a te h olog a d suppo t esou es that a e used to deli e the .
U de sta di g of Se i e Ope aio est p a i e e a les o ga izaio s a d IT tea s to efe i el sustai a d ai tai the
p odu ts a d se i es the de elop a d e su e that the p o ide ei ie t esou es fo thei use s.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL se i e ope aio s est p a i es e a les IT depa t e ts to e-du e do i e a d osts hile i p o i g
usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SO p o esses a d gai the skills e-
ui ed to take the ITIL I te ediate Qualii aio : Se i e Ope aio s Ce ii aio E a .
Cou se O je i es:
Ca didates a e pe t to gai k o ledge a d u de sta di g i the follo i g upo su essful o pleio of the edu aio a d
e a i aio o po e ts elated to this e ii ate:
I t odu io to se i e ope aio
Se i e ope aio p i iples
Se i e ope aio p o esses
Te h olog o side aio s
O ga izi g fo se i e ope aio
Co o se i e ope aio a i iies
I ple e taio of se i e ope aio
Challe ges, ii al su ess fa to s a d isks
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the se i e ope aio s p o esses a d ho
the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t.
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi e, S e a io ased
Nu e of Quesio : Quesio s
C edit: C edit
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate Se i e Ope aio s Ce ii aio .
12
ITIL INTERMEDIATE-SERVICE OPERATION
13. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The Co i ual “e i e I p o e e t C“I odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea .
This odule fo uses o the p i iples a d te h i ues f o the Co i ual Se i e I p o e e t stage of the ITIL Life le, ut
does ot go i to detail a out spe ii p o esses.
The CSI e ii aio fo uses o ho o ga izaio s a d i di iduals a st ategi all e ie the p odu ts a d se i es the ha e
p odu ed follo i g the st ateg , desig , t a siio a d ope aio stages of the IT Se i e Life le a d ofe s guida e o ho
this p o ess should e o ga ized a d e e uted. It also i ludes guida e o the tools a d te h olog that a e used to sup-
po t CSI a i iies as ell as ho to e aluate isks a d ii al su ess fa to s.
CSI p a i es a help usi esses a d p oje ts o i ue to eet a d adapt to the ha gi g eeds of e d use s as ell as i -
p o i g ei ie ies a d etu s o i est e t fo o ga izaio s.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL o i ual se i e i p o e e ts est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the CSI p o esses a d
gai the skills e ui ed to take the ITIL I te - ediate Qualii aio : Co i ual Se i e I p o e e ts Ce ii aio E a .
Cou se O je i es:
Ca didates a e pe t to gai o pete ies i the follo i g upo su essful o pleio of the edu aio a d e a i aio
o po e ts elated to this e ii aio :
I t odu io to Co i ual Se i e I p o e e t
Co i ual Se i e I p o e e t P i iples a d P o ess
Co i ual Se i e I p o e e t Methods a d Te h i ues
O ga izaio fo Co i ual Se i e I p o e e t
Te h olog fo Co i ual Se i e I p o e e t
I ple e taio Co side aio s
C ii al su ess fa io s a d isk i ol ed i Co i ual Se i e I p o e e t
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Co i ual Se i e I p o e e t p o-
esses a d ho the a e used to e ha e the ualit of IT se i e p o isio ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi e, S e a io ased
Nu e of Quesio : Quesio s
C edit: C edit
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
Ate di g this ou se is p e e uisite fo ITIL I te ediate Co i ual Se i e I p o e e t Ce ii aio E a .
13
ITIL INTERMEDIATE - CONTINUAL SERVICE IMPROVEMENT
14. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The ITIL® E pe t le el e ii aio is ai ed at those ho a e i te ested i de o st ai g k o ledge of the ITIL S he e i its
e i et . The e ii ate is a a ded to a didates ho ha e a hie ed a a ge of ITIL e ii aio s a d ha e a hie ed a ell
ou ded, supe io k o ledge a d skills ase i ITIL Best P a i es
This e ii aio ill e eit ou i oth ou pe so al a d p ofessio al de elop e t, aidi g a ee ad a e e t a d p o-
g ess ithi the IT Se i e Ma age e t ield.
You also eed to a hie e the ITIL E pe t le el if ou a t to p og ess to the ITIL Maste Le el, hi h is the highest a d i al
e ii aio ithi the ITIL s he e.
This ITIL t ai i g ou se i gs togethe the full esse e of a Life le app oa h to se i e a age e t, a d o solidates the
k o ledge gai ed a oss the ITIL e ii aio s he e.
This ITIL Ce ii aio ou se o pletes the ITIL® Capa ilit a d Life le ualii aio p og a s, a d leads to the ITIL® E pe t
e ii aio .
Cou se O je i es:
This ou se is the i al step i a hie i g the ITIL® E pe t ualii aio :
I t odu io to IT Se i e Ma age e t usi ess a d a age ial issues
Ma agi g the pla i g a d i ple e taio of IT Se i e Ma age e t
Ma age e t of st ategi ha ge
Risk a age e t
O ga izaio al halle ges
Se i e assess e t
Co ple e ta i dust guida e
Who should ate d:
I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the se i e ope aio s p o esses a d ho
the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
E a Du aio : Mi utes
E a Fo at: Muliple Choi e, S e a io ased
Nu e of Quesio : Quesio s
C edit: C edit
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
ITIL V Fou daio Ce ii ate
ITIL V I te ediate-All the odule of eithe apa it o life le st ea
Ate di g this ou se is p e e uisite fo ITIL E pe t Ma agi g A oss Life le Ce ii aio E a .
14
ITIL INTERMEDIATE - MANAGING ACROSS LIFECYCLE
15. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
PMI’s Ce iied Asso iate i P oje t Ma age e t CAPM is a alua le e t -le el e ii aio fo the i di idual ho aspi e to
e o e p oje t a age . The e ii aio is desig ed fo those ith litle o o p oje t e pe ie e, the CAPM de o st ates
ou u de sta di g of the fu da e tal k o ledge, te i olog a d p o esses of efe i e p oje t a age e t.
To ea ou Ce iied Asso iate i P oje t Ma age e t CAPM ® e ii aio , ou eed to eet the e pe ie e a d edu a-
io e ui e e ts, a d pass the CAPM® e a i aio , a - uesio , uliple- hoi e test.
The CAPM e ii aio ofe s e og iio to p a iio e s ho a e sta i g a a ee i p oje t a age e t as ell as p oje t
tea e e s ho ish to de o st ate thei p oje t a age e t k o ledge. This e ii aio de otes that the i di idual
possesses the k o ledge i the p i iples a d te i olog of A Guide to the P oje t Ma age e t Bod of K o ledge
PMBOK® Guide , the sta da d of p oje t a age e t’s ge e all e og ized good p a i es.
I di iduals ho o t i ute spe ialized skills to a p oje t tea a e eit f o this e ii aio allo i g the to alig thei
o k ith that of p oje t a age s. The k o ledge a p a iio e gai s f o ea i g the CAPM e ii aio a e applied to
o -the-jo e pe ie es hi h help de elop g o i g le els of o pete e i the p a i e of p oje t a age e t. I di iduals
ho a the CAPM desig aio ate thei a e e jo a high le el of edi ilit f o PMP® ede ial holde s, p oje t
a age s, e plo e s a d pee s.
Cou se O je i es:
Co e age of i -depth ou se o te ts. Cop of PMI a edited ou se a e a d p a i e uesio s.
I t odu io to P oje t Ma age e t
P oje t Life le a d O ga izaio
P oje t Ma age e t P o ess G oups
P oje t I teg aio Ma age e t
P oje t S ope a d Ti e Ma age e t
P oje t Cost a d Qualit Ma age e t
P oje t HR a d Co u i aio Ma age e t
P oje t Risk a d P o u e e t Ma age e t
Who should ate d:
I di idual ho a e o ki g as pa t of p oje t tea a d ish to e o e p oje t a age
Ju io p oje t a age ho ish to gai e ii aio a d e o e p oje t a age
E a & Ce ii aio :
E a Du aio : Hou s
E a Fo at: Muliple Choi es
Nu e of Quesio : Quesio s, Ca ies Ma k
E a Pass Ma k: Not pu lished PMP
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
. Da s AM to PM
P e e uisites:
Se o da diplo a o high s hool diplo a
Ate di g this o ta t hou s of fo al CAPM t ai i g
U de G aduate : Mi i u i e ea s/ o ths of u i ue o -o e lappi g p oje t e pe ie e du i g hi h at
least , hou s e e spe d leadi g a d di e i g p oje t tasks
G aduate : Mi i u th ee ea s/ o ths of u i ue o -o e lappi g p oje t e pe ie e.
15
CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM)
16. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
P oje t Ma age e t P ofessio al PMP® is the ost i po ta t i dust - e og ized e ii aio fo p oje t a age s. P o-
fessio als possessi g e ii aio gai edi ilit ith the usto e s fo possessi g a solid fou daio of P oje t a age e t
k o ledge, hi h a e p odu i el applied i the o kpla e a d gua a tees su essful p oje t deli e
Ho lo g do ou ha e to take the PMP e a ?
The PMP e a is a o pute ased e a o du ted i the P o et i e te s. The e a has uliple hoi e uesio s.
Ea h uesio has e a tl o e o e t a s e . You ill get fou hou s to a s e these uesio s.
Ho lo g the PMP e ii aio is alid fo ?
Ea h PMP e ii aio le lasts fo th ee ea s du i g hi h ou ill eed to ea PDUs P ofessio al De elop e t U its
to e e ou e ii aio at the e d of the le. O e ou ha e su essfull o pleted a si gle le, a othe e th ee
ea le egi s.
Cou se O je i es:
Fou Da s i te si e lass oo t ai i g. Clea ide ii aio of o te ts o ate ial hi h is ust to pass e a . Cop of PMI
a edited ou se a e a d p a i e uesio s.
I t odu io to P oje t Ma age e t
P oje t Life le a d O ga izaio
P oje t Ma age e t P o ess G oups
P oje t I teg aio Ma age e t
P oje t S ope a d Ti e Ma age e t
P oje t Cost a d Qualit Ma age e t
P oje t HR a d Co u i aio Ma age e t
P oje t Risk a d P o u e e t Ma age e t
Who should ate d:
I di idual ho a e o ki g as pa t of p oje t tea a d ish to e o e p oje t a age . P oje t a age ho
ish to gai e ii aio a d e o e e iied p oje t a age
I di idual o ki g i p oje t a age e t oi e o a age s ho a e espo si le fo o i e/o udget deli -
e of p oje ts
E a & Ce ii aio :
E a Du aio : Hou s
E a Fo at: Muliple Choi es
Nu e of Quesio : Quesio s, Ca ies Ma k
E a Pass Ma k: Not pu lished PMP
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
Se o da deg ee high s hool diplo a, asso iate’s deg ee o the glo al e ui ale t
, hou s leadi g a d di e i g p oje ts
hou s of p oje t a age e t edu aio
OR
Fou - ea deg ee
, hou s leadi g a d di e i g p oje ts
hou s of p oje t a age e t edu aio
16
PROJECT MANAGEMENT PROFESSIONAL (PMP)
17. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
P og a a age e t is the e t alized, oo di ated a age e t of a p og a to a hie e the p o-g a ’s st ategi e eits
a d o je i es. O ga izaio s a e i easi gl seeki g to ete i teg ate a d oo di ate uliple p oje ts to deli e usi ess
alue. A P og a Ma age e t P ofessio al PgMP® o e sees p og a s, dei es p oje ts a d assig s p oje t a age s.
What is PgMP® e ii aio ?
PMI® P og a Ma age e t P ofessio al is a glo all e og ized ede ial hi h e og izes the ad a ed e pe ie e, skill,
a d pe fo a e i the o e sight of uliple, elated p oje ts to a hie e o ga izaio al goals.
Ou PgMP® t ai i g p og a is desig ed to e su e that ou pass the PgMP® e a o ou i st ate pt. The PgMP® t ai i g
helps ou i p o e ou ei ie as p og a a age , a d e a les ou to ad a e the st ategi goals of ou o ga izaio .
O ou se o pleio , ou ill e a le to de o st ate ou p oi ie i efe i el a agi g uliple, elated p oje ts a d
alig i g p og a a i iies ith usi ess goals.
Cou se O je i es:
Th ee Da s i te si e lass oo t ai i g. Cop of ou se a e a d p a i e uesio s. You ill also e ei e PMI App o e
Co ta t Hou Ce ii ate.
PgMP® Ce ii aio
PgMP Appli aio a d E a P o ess
I t odu io s to P og a Ma age e t
St ategi P og a Ma age e t
P og a Life C le – I iiai g, Pla i g, E e ui g, Mo ito i g & Co t olli g, Closi g
Be eits Ma age e t
Stakeholde Ma age e t
P og a Go e a e
Who should ate d:
If ou ha e the p o e a ilit to a age uliple, elated p oje ts a d a igate o ple a i iies that spa
fu io s, o ga izaio s, egio s o ultu es a d to alig esults ith o ga izaio al goals, the ou’ e a
pote ial PgMP
P og a a age s, P oje t a age s
VPs/AVPs/ PMO / PMO o sulta ts
A o e leadi g la ge-s ale p og a
E a & Ce ii aio :
Fi st phase of e aluaio is pa el e ie
The e ii aio e a has uliple- hoi e uesio s, a d ou ha e fou hou s to o plete it.
To ai tai ou PgMP, ou ust ea p ofessio al de elop e t u its PDUs e e th ee ea .
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
Se o da deg ee high s hool diplo a, asso iate’s deg ee o the glo al e ui ale t
, hou s of p oje t a age e t e pe ie e
, hou s of p og a a age e t e pe ie e
OR
Fou - ea deg ee
, hou s of p oje t a age e t e pe ie e
, hou s of p og a a age e t e pe ie e
17
PROGRAM MANAGEMENT PROFESSIONAL (PGMP)
18. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
P og a a age e t is the e t alized, oo di ated a age e t of a p og a to a hie e the p o-g a ’s st ategi e eits
a d o je i es. O ga izaio s a e i easi gl seeki g to ete i teg ate a d oo di ate uliple p oje ts to deli e usi ess
alue. A P og a Ma age e t P ofessio al PgMP® o e sees p og a s, dei es p oje ts a d assig s p oje t a age s.
What is PgMP® e ii aio ?
PMI® P og a Ma age e t P ofessio al is a glo all e og ized ede ial hi h e og izes the ad a ed e pe ie e, skill,
a d pe fo a e i the o e sight of uliple, elated p oje ts to a hie e o ga izaio al goals.
Ou PgMP® t ai i g p og a is desig ed to e su e that ou pass the PgMP® e a o ou i st ate pt. The PgMP® t ai i g
helps ou i p o e ou ei ie as p og a a age , a d e a les ou to ad a e the st ategi goals of ou o ga izaio .
O ou se o pleio , ou ill e a le to de o st ate ou p oi ie i efe i el a agi g uliple, elated p oje ts a d
alig i g p og a a i iies ith usi ess goals.
Cou se O je i es:
Th ee Da s i te si e lass oo t ai i g. Cop of ou se a e a d p a i e uesio s. You ill also e ei e PMI App o e
Co ta t Hou Ce ii ate.
PgMP® Ce ii aio
PgMP Appli aio a d E a P o ess
I t odu io s to P og a Ma age e t
St ategi P og a Ma age e t
P og a Life C le – I iiai g, Pla i g, E e ui g, Mo ito i g & Co t olli g, Closi g
Be eits Ma age e t
Stakeholde Ma age e t
P og a Go e a e
Who should ate d:
If ou ha e the p o e a ilit to a age uliple, elated p oje ts a d a igate o ple a i iies that spa
fu io s, o ga izaio s, egio s o ultu es a d to alig esults ith o ga izaio al goals, the ou’ e a
pote ial PgMP
P og a a age s, P oje t a age s
VPs/AVPs/ PMO / PMO o sulta ts
A o e leadi g la ge-s ale p og a
E a & Ce ii aio :
Fi st phase of e aluaio is pa el e ie
The e ii aio e a has uliple- hoi e uesio s, a d ou ha e fou hou s to o plete it.
To ai tai ou PgMP, ou ust ea p ofessio al de elop e t u its PDUs e e th ee ea .
Deli e Mode & Du aio :
I st u to -led lass oo o i tual lass oo
Da s AM to PM
P e e uisites:
Se o da deg ee high s hool diplo a, asso iate’s deg ee o the glo al e ui ale t
, hou s of p oje t a age e t e pe ie e
, hou s of p og a a age e t e pe ie e
OR
Fou - ea deg ee
, hou s of p oje t a age e t e pe ie e
, hou s of p og a a age e t e pe ie e
18
PROJECT IN CONTROLLED ENVIRONMENT (PRINCE2)
19. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
A out the PMI-ACP Ce ii aio ?
Agile is a topi of g o i g i po ta e i p oje t a age e t. The a ketpla e ele ts this i po ta e, as p oje t a age-
e t p a iio e s i easi gl e a e agile as a te h i ue fo a agi g su essful p oje ts. The PMI-ACP e ii aio e -
og izes a i di idual’s e pe ise i usi g agile p a i es i thei p oje ts, hile de o st ai g thei i eased p ofessio al e -
sailit th ough agile tools a d te h i ues. I addiio , the PMI-ACP e ii aio a ies a highe le el of p ofessio al edi il-
it as it e ui es a o i aio of agile t ai i g, e pe ie e o ki g o agile p oje ts, a d e a i aio o agile p i iples,
p a i es, tools, a d te h i ues. This glo al e ii aio also suppo ts i di iduals i eei g the eeds of o ga izaio s that
el o p oje t p a iio e s to appl a di e sit of ethods to thei p oje t a age e t.
The PMI Agile Ce iied P a iio e PMI-ACP ® fo all e og izes ou k o ledge of agile p i iples a d ou skill ith
agile te h i ues. It ill ake ou shi e e e ighte to ou e plo e s, stakeholde s a d pee s.
What is the ou se all a out?
Ou PMI® Agile Ce iied P ofessio al t ai i g p og a is alig ed to the PMI® guideli es a d is desig ed to help ou lea
ou PMI-ACP® e a i the i st ate pt. Addiio all , this ou se ill e po e ou to e o e a e saile agile p ofessio al
ith the k o ledge of S u , Ka a , Lea , e t e e p og a i g XP a d test-d i e de elop e t TDD .
What a e the Cou se O je i es?
B the e d of this t ai i g ou ill:
De elop the k o ledge & skills e ui ed to lea the ACP® e ii aio e a alo g ith the e uisite PDUs.
De elop a o ki g k o ledge of the Agile P i iples of SCRUM, KANBAN, XP a d TDD
De elop the e pe ise of i ple e i g uli ite ai e de elop e t odels fo a s ale of p oje ts
De elop the a ilit to deli e high Velo it Sto ies a d Epi s
Who should do this ou se?
PMI® Agile Ce iied P ofessio al t ai i g p og a is a p ofessio al e ui e e t a oss the IT/Te h i dust fo all p oje t
a age e t oles glo all . This e ii aio is est suited fo :
P oje t a age s
Agile Tea Me e s
Asso iate/Asst. Ma age - P oje ts
Tea leads/Ma age s
P oje t E e ui es/E gi ee s
Sot a e De elope s
A p ofessio al aspi i g to e a P oje t Ma age
Gai a d Mai tai You PMI-ACP?
The e ii aio e a has uliple- hoi e uesio s a d ou ha e th ee hou s to o plete it.
To ai tai ou PMI-ACP, ou ust ea p ofessio al de elop e t u its PDUs i agile topi s e e th ee ea s.
P e e uisites
, hou s of ge e al p oje t e pe ie e o ki g o tea s. A u e t PMP® o PgMP® ill saisf this
e ui e e t ut is ot e ui ed to appl fo the PMI-ACP.
, hou s o ki g o agile p oje t tea s o ith agile ethodologies. This e ui e e t is i addiio to the
, hou s of ge e al p oje t e pe ie e.
o ta t hou s of t ai i g i agile p a i es.
19
PMI-ACP® (AGILE CERTIFIED PRACTITIONER)
20. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The P ofessio al “ u Maste P“M ou se is a -da ou se that o e s the p i iples a d e pi i al p o ess theo u de -
pi i g the e ha i s, ules a d oles of the S u f a e o k. Ad a ed tools fo se a t-leade ship a e p o ided to i -
ease a S u Maste ’s efe i e ess. These tools elate to eha io al shits, o ki g ith people a d tea s, oa hi g a d
fa ilitaio te h i ues, a d add essi g the o ga izaio .
Stude ts lea th ough i st u io a d tea - ased e e ises, a d a e halle ged to thi k i te s of the S u p i iples to
ete u de sta d hat to do he etu i g to the o kpla e.
PSM P ep ou se o e s o epts, tools a d te h i ues ou eed to e fa ilia ith to take the PSM Ce ii aio e a . We
o e the ate ial f o the latest S u Guide, a d e i lude the e essa odels, theo ies a d fo ulas ot o e ed i
the Guide. We help ou u de sta d these o epts i stead of e o izi g the .
This t ai i g p epa es ou fo PSM e a . He e’s hat ou get as pa t of the t ai i g
P e Assess e t Quesio s.
Hou s of I st u to Led E te si e T ai i g o S u Co epts.
Post Sessio Mo k E a .
All Re ui ed Mate ials ill e supplied.
Pe so al Coa hi g a d Me to i g e e ate sessio s.
Pe so alized Road ap to PSM e a .
T a k the PSM P epa aio
Details
Fee: $ pe ate pt,
Passi g s o e: %,
Ti e li it: i utes,
Nu e of Quesio s:
Fo at: Muliple Choi e, Muliple A s e a d T ue/False
Dii ult : I te ediate
La guage: E glish o l , PSM Su je t A eas,
Re ui ed ou se: No e
Re o e ded ou ses: P ofessio al S u Fou daio s o P ofessio al S u Maste
P a i e Assess e t: S u Ope , Pass o ds ha e o e pi aio date, ut a e alid fo o e ate pt o l
Note: We ha e % passi g ate a d e ha e ot see a i sta e of failu e ill this poi t.
Cou se P e e uisites:
Ate dees ake the ost of the lass if the :
Ha e studied the S u Guide e ui ed .
Passed the S u Ope assess e t.
Ha e ee o o a e losel i ol ed i uildi g o e ha i g a sot a e p odu t o appli aio .
Ha e ead o e of the S u ooks. See esou es.
Ha e a solid u de sta di g of S u eithe th ough o ki g o a S u Tea , o th ough taki g pa t i
a P ofessio al S u Fou daio s o si ila ou se.
Audie e:
The P ofessio al S u Maste ou se is ta geted to S u Maste s a d a o e else espo si le fo the su essful use a d/o
ollout of S u .
20
PSM (PROFESSIONAL SCRUM MASTER)
21. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
C“M Ce iied “ u Maste is ost popula a d alua le e ii aio fo those ho a ts to ha e a st o g a d lo g lasi g
a ee i agile o ld. This e ii aio is autho ized S u Allia e .s u allia e.o g . CSM is taught CSTs
Ce iied S u T ai e . This is a da lass oo t ai i g p og a illed ith a i iies, i te a io s a d fu illed lea i g.
The e ill e a e a ith uesio s a d i utes du aio , ate passi g this e a pa i ipa ts ill e e og ized as
Ce iied S u Maste s.s
What a e the e eits of a “ u Maste e ii aio ?
. E pa d ou a ee oppo tu iies sta i g ele a t a d a keta le a oss all i dust se to s adopi g Agile p a i es.
. De o st ate to e plo e s a d pee s ou atai e t of o e S u k o ledge.
. Lea the fou daio of S u a d the s ope of the Ce iied S u Maste ’s ole f o the est i ds i S u .
. E gage ith a o u it of e og ized S u e pe ts ho a e o ited to o i uous i p o e e t.
Cou se Co te t:
What is Agile a d Wh Agile?
I t odu io to S u
S u F a e o k
S u Roles
P odu t O e
S u Maste
De elop e t Tea
S u E e ts
Sp i t Pla i g
Dail S u
Sp i t Re ie
Sp i t Ret ospe i e
S u A ifa ts Esi aio & Release Pla i g
P odu t Ba klog
Sp i t Ba klog
P odu t I e e t
Dei iio of Do e
P odu t Ba klog Rei e e t
S u i dist i uted e i o e t
S aled S u
What do ou do ate ou e ei e ou C“M e ii ate?
Be o i g Agile is a lifelo g jou e . I o po ai g S u p i iples a d p a i es i to ou o ld of o k takes dilige e, pa-
ie e, a d a o it e t to o i uous i p o e e t. Fu the e ha e ou k o ledge a d skills :
Joi i g a use g oup.
Sha i g ou e pe ie e ith the S u Allia e o u it o t i ui g a a i le to ou e site.
Ate di g S u Allia e Gathe i gs.
Pa i ipai g i the CSM Li kedI G oup.
Deepe i g ou k o ledge i ad a ed S u topi s ea i g Added Qualii aio s.
Gai i g the e pe ie e a d e pe ise to e o e a Ce iied S u P ofessio al CSP .
Ma kei g ou self lei g othe s k o a out ou a o plish e ts ith a CSM e ii ate, CSM logos, a d a
a i e, edita le p oile o the S u Allia e e site.
21
CERTIFIED SCRUM MASTER (CSM)
22. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “ aled Agile F a e o k “AFe® is a f eel - e ealed k o ledge ase of i teg ated pate s fo e te p ise-s ale Lea -Agile
de elop e t. It is s ala le a d odula , allo i g a o ga izaio to appl it i a a that suits its eed. The SAFe e site p o-
ides o p ehe si e guida e fo s ali g de elop e t o k a oss all le els of a e te p ise. SAFe's i te a i e "Big Pi tu e"
p o ides a isual o e ie of the f a e o k. Ea h i o o the e site is sele ta le, a igai g the use to a a i le hi h
p o ides e te si e guida e o the topi a ea, alo g ith li ks to elated a i les a d fu the i fo aio .
The S aled Agile F a e o k™ is a p o e odiied, a d pu li l -fa i g k o ledge ase that is used to su essfull s ale lea
a d agile de elop e t i la ge sot a e e te p ises. It has ee su essfull applied i p og a s a gi g f o - people,
to e te p ises e plo i g thousa ds of sot a e de elope s.
SAFe is ased o a u e of i uta le, u de l i g Lea a d Agile p i iples. These a e fu da e tal te ets, the asi t uths
a d e o o i u de pi i gs that d i e the oles a d p a i es that ake SAFe efe i e.
Whethe ou a e just egi i g to e plo e SAFe o ha e egu ou PI sessio s, IJI a p o ide assista e to ou tea a d
e e ui es ith t ai i g, oa hi g a d o suli g se i es.
P i iples:
SAFe is ased o a u e of i uta le, u de l i g Lea a d Agile p i iples. These a e the fu da e tal te ets, the asi
t uths a d e o o i u de pi i gs that d i e the oles a d p a i es that ake SAFe efe i e. The i e SAFe p i iples a e:
. Take a e o o i ie
. Appl s ste s thi ki g
. Assu e a ia ilit ; p ese e opio s
. Build i e e tall ith fast, i teg ated lea i g les
. Base ilesto es o o je i e e aluaio of o ki g s ste s
. Visualize a d li it WIP, edu e at h sizes, a d a age ueue le gths
. Appl ade e i i g , s h o ize ith oss-do ai pla i g
. U lo k the i t i si oi aio of k o ledge o ke s
. De e t alize de isio - aki g
App oa h:
The Tea le el p o ides a p o ess odel fo agile tea s ased o S u a d XP p a i es.
At the P og a le el, the efo ts of uliple agile tea s a e i teg ated to deli e la ge alue eleases to the
e te p ise.
At the Po folio le el, p og a s a e alig ed to usi ess st ateg a d i est e t i te t Ce ii aio s
Ce ii aio :
The e a e a u e of dife e t SAFe e ii aio s hi h p o ide the t ai i g, k o ledge a d e essa tools fo a ious le -
els of the S aled Agile F a e o k.
SAFe Agilist SA
SAFe P a iio e SP
SAFe P og a Co sulta t SPC
SAFe P odu t Ma age / P odu t O e SPMPO
C ii is :
The ai ii is of SAFe is its la k of atu it a d ield tesi g. At least o e a i le see s to lead i that di e io . The
at a io of agile to de elope s is the f eedo to e eai e, et sill e a ou ta le fo ou o k. S u is a out the tea
ei g espo si le fo itself hi h e po e s the e e s. SAFe appea s to e ode so e of that e po e e t.
22
SCALED AGILE FRAMEWORK (SAFE®)
23. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
The “i “ig a Yello Belt Ce ii aio ill e ai ed at those e to the o ld of Si Sig a ho ha e a s all ole, i te est, o
eed to de elop fou daio al k o ledge. Yello elts a e e t le el e plo ees that seek to i p o e thei o ld o e e u-
i e ha pio s ho e ui e a o e ie of Si Sig a a d DMAIC.
This e ii aio ill adopt the app oa h of ad a i g the o ept a d pote ial of usi g Si Sig a tools a d ethodologies
ithi a o ga izaio . The Si Sig a Yello Belt e ii aio e ui es o e ea of o k e pe ie e i o e o o e a eas of
the Si Sig a Bod of K o ledge.
Wo k e pe ie e ust e i a full i e, paid ole. Paid i te , o-op o a othe ou se o k a ot e applied to a ds the
o k e pe ie e e ui e e t. Edu aio al ai e s a e ot g a ted.
This efe e e a ual is desig ed to help oth those i te ested i passi g the e a fo MSME Ce iied Si Sig a Yello Belt
CSSYB a d those ho a t a ha d efe e e to the app op iate ate ials eeded fo su essful Si Sig a p oje ts. It is
i te ded to e a efe e e fo oth egi e s i Si Sig a a d those ho a e al ead k o ledgea le a out p o ess i p o e-
e t a d a iaio edu io
What a e the e ui e e ts?
Passio fo ha ge a d a a do aitude, uilizi g the s e g of the tea i thei o ga izaio to a hie e su ess
What a I goi g to get f o this ou se?
You ill lea ho to sol e p o le s a d help ou o ga izaio to g o highe a d a hie e g eat esults a d
su ess, also help ou o ga izaio to e o e othi g ut the est i the o ld!!
Lea ho to sol e p o le s i thei o ga izaio s a d help thei o ga izaio s to e e te s of e elle e
Be a g eat asset to thei o ga izaio s
Add g eat alue to thei o ga izaio o i uousl i p o i g thei o ga izaio s KPIs.
What is the ta get audie e?
The ou se is appli a le to all i di iduals f o all i dust ies a d o ga izaio s
A o e ho a ts to de elop thei a ee a d a ts to e a g eat asset to thei o ga izaio
A o e ho o ks i a TEAM - Togethe E e o e A hie es Mo e a d uild s e g a d tea o k a d o ale
i the o ga izaio
Cou se I lusio :
Si ulated E a s
Flash a ds
Tool Kits
PMI PDUs fo PMI C ede ial Holde s
Si Sig a Yello Belt Ce ii aio E a
High i pa t, p o e t ai i g – + p ofessio als t ai ed glo all
E pe ie ed, e pe t i st u to s – Ou I st u to s o e ith a i h, + ea s of i dust e pe ie e.
Class oo T ai i g p og a s deli e ed a oss + lo aio s glo all
Co te t is de eloped i -house i U lea S ste s highl e pe ie ed i dust e pe ts.
Cou se O je i es:
U lea S ste s p o ides O li e Si Sig a Yello Belt Ce ii aio fo pa i ipa t ho a do the follo i g ate o pleio
of the ou se:
Appl a d i ple e t Si Sig a p oje ts
Colle t app op iate data f o thei p o ess to suppo t p o le sol i g te h i ues
C eate detailed lo ha ts a d p o ess aps of p o esses
De o st ate a ilit to o t ol a d o ito p o esses
23
CERTIFIED LEAN SIX SIGMA YELLOW BELTS (CSSYB)
24. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
Ce iied “i “ig a G ee Belt C““GB is a p ofessio al ho is ell e sed i the Lea Si Sig a Methodolog ho oth
leads o suppo ts i p o e e t p oje ts, t pi all as a pa t-i e ole. A Lea Si Sig a G ee Belt possesses a tho ough
u de sta di g of all aspe ts ithi the phases of D-M-A-I-C. The u de sta d ho to pe fo a d i te p et Si Sig a tools
a d ho to use sta da d p i iples of Lea .
The CSSGB t ai i g fo uses o all the aspe ts of DMAIC. It also helps ou e e ute a d i te p et the Si Sig a tools a d
te h i ues.
Ce ii aio Tesi g: Ce iied Si Sig a G ee Belt CSSGB E a is a hou uesio , losed ook, p o to ed e a
ased o the U i e sall A epted Lea Si Sig a Bod of K o ledge fo G ee Belts. The E a o tai s app o i atel
uliple- hoi e uesio s f o ea h ajo se io of the ILSSBOK fo G ee Belts a d is ad i iste ed i o e tha ,
Tesi g Ce te s lo ated ithi ou t ies th oughout the o ld.
Re ui e e ts: I o de to a hie e the p ofessio al desig aio of Ce iied Si Sig a G ee Belt CSSGB f o the I te aio -
al Asso iaio fo Si Sig a Ce ii aio a didates ust sit fo the Ce iied Si Sig a G ee Belt E a a d a hie e a i i-
u s o e of poi ts out of a total poi ts. The e a e o p e e uisites e ui ed i o de to sit fo the Ce iied Si Sig a
G ee Belt E a .
What lea i g e eits do ou get f o U lea “ ste s t ai i g?
The CSSGB t ai i g ofe ed U lea S ste s ill i t odu e ou to the o ept of Si Sig a. The ou se e te si el fo uses
o Si Sig a tools a d ethodologies fo e o i g the aste aused a iaio ithi a usi ess p o ess.
At the e d of U lea S ste s t ai i g i CSSGB, pa i ipa ts ill e a le to:
Des i e the asi s of Si Sig a
Des i e the a i iies of the Dei e phase
E plai the tasks pe fo ed i the Measu e phase
Pe fo data a al sis a d h pothesis tesi g i the A al ze phase
Ide if the possi le i p o e e t a io s fo the pe fo a e of a iaio s i the I p o e phase
Dei e ei ie t ope ai g le els fo KPIV a d KPOV i the Co t ol phase
What a e the a ee e eits of this ou se?
K o ledge of Ce iied Si Sig a G ee Belt e a les ou to u de sta d eal- o ld usi ess p o le s, i ease a
o ga izaio ’s e e ue st ea li i g the p o ess, a d e o e a asset to a o ga izaio .
A o di g to I deed. o , the aio al a e age sala fo a Ce iied G ee Belt is $ , pe ea i the U ited States
A o di g to Villa o a U i e sit , e plo e s su h as U itedHealth G oup, Ho e ell, GE a d Volks age ha e ee a -
i el seeki g p ofessio als ith Si Sig a e ii aio to ill a a iet of posiio s.
The e ii aio e ha es ou skills a d e a les ou to pe fo oles like Qualit Ma age , Qualit A al st, Fi a e Ma ag-
e , Supe iso , Qualit Co t ol, et .
Who should do this ou se?
CSSGB t ai i g is suita le fo : Qualit S ste Ma age s, Supe iso s, Ope aio s Ma age s, Fi a e a d Co e ial Ma ag-
e s, a d p ofessio als ho a t to appl the ethodologies a d ualit o t ol p o ess ithi a o ga izaio .
24
CERTIFIED LEAN SIX SIGMA GREEN BELTS (CSSGB)
25. Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
“i “ig a Bla k Belt T ai i g p o ides ou ith a tho ough k o ledge of Si Sig a philosophies a d p i iples i ludi g sup-
po i g s ste s a d tools . A e iied Bla k Belt e hi its tea leade ship, u de sta ds tea d a i s, a d assig s thei tea
e e s ith oles a d espo si iliies.
With g o i g usi esses, geog aphi al e pa sio s, lose o pete t o test it has e o e a eed to seek a u ate i puts, use
the o e tl to e h a k, a al ze a d d a o lusio s. While usi ess o je i es a e ote ai sto ed i oa d
eei g a d leade ship fo u s it is ote o se ed the e e ai s a oid i ho the a e t a slated to o ga izaio al apa il-
it , e h a k a d p o ess pe fo a e. A o ga izaio a ot g o ithout a i g the su ess ato of its o ust p o-
ess – espe iall those that a e ea t to deli e a desi ed output epeatedl . Thus, the eed t a slates to ha i g p a i es that
a help e su e o ga izaio al apa ilit , ell o t olled p o ess a d edu ed defe ts i ope aio s/a io s ei g a ied out..
Si Sig a BB’s a e full-i e/pa t i e p oje t leade s a d e to s of the usi ess, i ludi g G ee Belts a d othe asso iates.
The ha e ta i al espo si ilit fo e e ui g spe ii p oje ts a d e su i g that the esults a e aptu ed, the ha ges a e
o ed the Cha pio s Spo so s , a d the ha ges a e sustai ed. The ill also lead Si Sig a k o ledge t a sfe to oth
full- a d pa t-i e pa i ipa ts.
BB’s a e e pe ted to eate a e i o e t of ope , ho est de ate of fa ts. The halle ge the status uo he e app op iate
a d sha e a d seek ideas a oss ou da ies.
Deli e a les of a Bla k Belt:
Si sig a st ateg a d oll-out pla fo the gi e p o ess/a ea
E e ute P oje ts
Help a d guide P oje t Resou es/ Help e o e p oje t le el Ba ie s
Tea a d P oje t St u tu i g & sig a P oje t Results
Me to G ee Belts & Sha e Best P a i es
Be eits of ei g a Bla k Belt fo O ga izaio a d fo self- a ee :
BB’s a e espo si le fo taki g the p o ess i p o e e ts to the e t le el i the o ga izaio .
BB’s a e highl t ai ed o i p o i g esults fo the o ga izaio usi g staisi al a al sis a d Si Sig a tools.
He e, the ha e a e lu ai e a ee path a gi g f o Busi ess A al sts to P o ess I p o e e t e pe ts.
Lea i g O je i es:
To u de sta d the philosoph of si sig a
To lea DMAIC ethodolog a d staisi al tools appli aio
To lea DFSS ethodolog a d ad a ed tools appli aio
To e a le to lead Si Sig a Bla k Belt p oje ts
To e a le to oa h a d e to Si Sig a G ee Belt
To e a le to p o ide p oje t fa ilitaio to Si Sig a G ee Belts
To e a le to help Cha pio is sele i g Right p oje ts
Ce ii aio C ite ia:
MSME- Si Sig a Bla k Belt e ii aio is a a ded o o pleio of the follo i g:
Co plete lea i g odules
S o e % o o e i uiz at the e d of ea h lea i g odule
Qualit IQF-Si Sig a Bla k Belt e a
S o e % o o e i Fu da e tals se io
S o e % o o e i Appli aio s se io
Co plete t o Si Sig a P oje ts
25
CERTIFIED LEAN SIX SIGMA BLACK BELTS (CSSBB)