SMi Group's Smart Water 2015 conference returns for its 4th year next April in London

1. benefits of attending:
• Hear about Thames Water's Smart
Water Project
• Listen to case studies from
International Utility Companies at a
range of different stages in their
Smart Water journey
• Understand the consumers'
perspective and how to engage
with them successfully
• View the smart water industry as a
whole, and the problem of working
in a fragmented industry.
• Look towards new innovative
opportunities in the future
A: Are we reinventing the wheel?
Collaborating across the utility sectors
Presented by: Duncan McCombie, Director of Operations, Wales and
Ireland, Energy Saving Trust
8.30am - 12.30pm
b: What are the obstacles to the adoption of Smart Water
Network technologies and how are they overcome?
Presented by: Erick Oostermeyer, Project Coordinator Vitens, SW4EU
1.30pm – 5.30pm
Conference chair:
• Frederick Harry Royan, Vice President, Global
Environment Practice, Frost & Sullivan
Key Speakers Include:
• Andrew Tucker, Water Efficiency Manager, Thames
Water
• Martin Hall, Metering Technology Manager, Thames
Water
• Erick Oostermeyer, Co-ordinator SW4EU, Vitens
• Dr David Lloyd Owen, Managing Director, Envisager
• Tony Smith, Chief Executive, Consumer Council for
Water
• Mike Piccalo, Director of Industrial Security, Waterfall
SMi presents the 4th annual conference… 29-30
APRIL
2015Marriott Regents Park Hotel, London, UK
Smart Water Systems
bOOK bY 30TH JANUARY AND SAVE £400
bOOK bY 27TH FEbRUARY AND SAVE £100
www.smart-water-systems.com
Register online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711
GROUPS DISCOUNTS AVAILAbLE
PLUS TWO INTERACTIVE HALF-DAY PRE-CONFERENCE WORKSHOPS
Tuesday 28th April 2015, Marriott Regents Park Hotel, London, UK
Sponsored by

2. Register online at: www.smart-water-systems.com • Alternatively fax
Smart Water Systems
Day One I Wednesday 29th April 2015 www.smart-wate
08.30 Registration & Coffee
09.00 Chairman's Opening Remarks
Frederick Harry Royan, Vice President, Global Environment
Practice, Frost & Sullivan
OPENING ADDRESS
9.10 Global water and wastewater network market
• Mega trends in water & wastewater network infrastructure
• Top 10 challenges
• Market opportunities and unmet needs
• Top market trends and future of water networks
Frederick Harry Royan, Vice President, Global Environment
Practice, Frost & Sullivan
LOOKING AT SMART WATER EXPERIENCES IN THE UK
9.50 Smart water systems – The business case in the UK
• How realistic is smart water in the UK?
• Ways in which barriers may be overcome
• Opportunities to watch out for in the future
Darren Bentham, Formerly of Southern Water
10.30 Morning Coffee
11.00 Thames Water - Pioneering smart water in the UK
• Lessons learnt from our trial
• Rolling out smart water meters across the Thames area
• Our attitude towards data protection issues
Martin Hall, Metering Technology Manager, Thames Water
11.40 Jersey Water – Island wide metering project using smart meters
• The case for smart metering in Jersey
• Project progress and experiences encountered so far
• Using data to educate customers and reduce leakage
• Next stages and ultimate objectives
Helier Smith, Chief Operating Officer, Jersey Water
12.20 Networking Lunch
SYSTEM SECURITY
1.30 Emerging Threats to Critical Control Systems
• Cyber threat update & emerging threats
• Hardware-enforced network security
• Municipal water system use cases
• Pervasive threats drive best-practice evolution
Mike Piccalo, Director of Industrial Security, Waterfall
HANDLING LEAKAGE MANAGEMENT
2.10 Good practices in leakage management
– the 2014 eu report and the zero-sum KPI
• What are the recommendations of this report?
• How do they relate to smart water systems?
• Choosing the right performance indicator for the right
purpose
• Which traditional PI is zero-sum? – and can’t show
decreases in both leakage and consumption over the
same period
Allan Lambert, Managing Director, Water Loss Research
and Analysis
2.50 What leakage management holds for the future
• The water bill and the longer term role of leakage
management as a demand management option
• An overview of best practice and opportunities for
innovation
• What possibilities and opportunities arise from smart
networks and smart metering?
Glen Mountfort, Leakage Strategy Manager,
South Staffs Water
3.30 Afternoon Tea
THE FUTURE FOR SMART WATER
3.50 Thinking outside the box – how smart water links to energy
• Where smart water meters could save energy
• Allowing for collaborative working – water and energy do
mix
• Ensuring the customer appreciates the impact on energy
Duncan McCombie, Director of operations, Wales and
Ireland, Energy Saving Trust
4.30 Hearing about the regulation: what can you expect?
• What does OFWAT view as the major challenges in the UK
• Get ahead of the game: what change can be expected in
the future?
• The possibility of cost reflecting tariffs
Andrew Beaver, Director of strategy and Policy, OFWAT
5.10 Chairman's Closing Remarks and Close of Day One
SPONSORSHIP AND EXHIbITION OPPORTUNITIES
SMi offer sponsorship, exhibition, advertising and branding packages, uniquely tailored to complement your company’s marketing
strategy. Prime networking opportunities exist to entertain, enhance and expand your client base within the context of an
independent discussion specific to your industry. Should you wish to join the increasing number of companies benefiting from
sponsoring our conferences please call: Sadia Malick, Director on +44 (0) 20 7827 6748 or email: smalick@smi-online.co.uk
CASE
STUDY
CASE
STUDY
Sponsored by Waterfall Security Solutions Ltd. is the leading provider of stronger-than-firewalls protections for industrial
control networks and critical infrastructures. The company’s products are deployed in utilities and critical
national infrastructures throughout North America, Europe, Asia and Israel. Waterfall’s technologies
reduce the cost and complexity of compliance with NERC-CIP, NRC, NIST, CFATS and other regulations,
and include support for leading industrial applications: Frost & Sullivan describe Waterfall's solutions as
ensuring "optimum security for networks across user verticals" and awarded Waterfall the 2012 Network
Security Award for Industrial Control Systems Entrepreneurial Company of the Year and the 2013 North
America Award for Customer Value Enhancement. www.waterfall-security.com

3. x your registration to +44 (0)870 9090 712 or call +44 (0)870 9090 711
Smart Water Systems
Day Two I Thursday 30th April 2015er-systems.com
8.30 Registration & Coffee
9.00 Chairman's Opening Remarks
Frederick Harry Royan, Vice President, Global Environment
Practice, Frost & Sullivan
HEAR ABOUT INTERNATIONAL SMART WATER EXPERIENCE
OPENING ADDRESS
9.10 Smart water strategies – smart utilities
• An overview of what SW4EU are doing
• What are the cost realities of smart water – how realistic are
the rewards?
• What are the technological possibilities smart water
technology can offer?
• Lessons we have learnt
Erick Oostermeyer, Coordinator, SW4EU,
Business Development, Vitens
9.50 HERA: The multi utility viewpoint
• Implementing a multi utility smart meter system
• Challenges encountered and lessons learnt
• The unique situation of the Italian regulator
Eng. Marcello Bondesan, Head of Energy Engineering
Department, Operations, HERA
10.30 Morning Coffee
11.00 Águas de Cascais
• NRW strategy place in the global strategy map of a
water utility
• Motivation factors in implementing a NRW reduction
• From an intellectual to a SMART NRW strategy
• Smart water network vs smart water utility
Eng. Pedro Perdigão, General Manager, Águas de Cascais
FOCUSING ON MANAGEMENT, INNOVATION AND THE FUTURE
11.40 Smart water metering - more than just an engineering project
• Changing the customer relationship
• Stakeholder opinions and how they impact
• What the future "might" hold
Stephen Plumb, Formerly of Thames Water
12.20 Networking Lunch
1.40 Dealing with a fragmented market
• What challenges does a fragmented smart water market
create?
• Interoperability and integrating systems and services into a
coherent whole
• Making data relevant to the utility, stakeholders and other
services
• Looking to the future: Ways in which integration can be
achieved
Dr. David Lloyd Owen, Managing Director, Envisager
UNDERSTANDING THE CUSTOMER
2.20 Engaging customers – getting them on board
• What are the best ways to show your customers the
benefits?
• Motivating customers to save so you save
• Thames Water Case studies – understanding what works
and what doesn’t!
Andrew Tucker, Water Efficiency Manager, Thames Water
3.00 Afternoon Tea
3.30 Scottish Water’s Communications outlook
• What are the Issues and how can we deal with them
• What are some innovative ways of retaining customer trust?
• How can complaints be best handled?
• How does the future look like
Chris Wallace, Director of Communications, Scottish Water
4.10 Understanding the customer’s perspective
• The common concerns of the customer
• Ensuring excellence with customer care – go the extra mile!
Tony Smith, Chief Executive, Consumer Council for Water
4.50 Chairman’s Closing Remarks and Close of Day Two
Supported by
Official Media Partners
Want to know how you can get involved? Interested in promoting your services to this market?
Contact Teri Arri, SMi Marketing on +44 20 7827 6162, or email: tarri@smi-online.co.uk
CASE
STUDY
CASE
STUDY
CASE
STUDY
CASE
STUDY

4. Overview of workshop:
Utility and telecoms companies have been measuring the
services they provide customers for many years: billing and
predicting demand on the basis of volumes supplied.
What lessons have been learnt from the development
and delivery of this infrastructure that can point to best
practice and share an approach that customers can
readily accept?
Why you should attend:
• Energy companies – providing insight into best practice
and infrastructure challenges of their current and future
systems as smart metering is rolled out.
• IT/data companies – the back office element – learning
the examples from across the utility sector and
maximizing benefits.
• Water companies – insight into the potential hazards of
metering and providing their own insight from the work
done to date on compulsory metering to manage
demand and provide information.
• Policy makers – informing the debate and the direction
of travel, using best practice to lead policy and
delivery.
Programme:
8.30 Registration and coffee
9.00 Opening remarks
9.10 Energy meters and the rise of smart meters
• Energy company metering
• Roll out of smart metering
• Need for Smart meter
• Fitting meters
9.50 The infrastructure of meters
• IT systems and communications to support
remote meters
• Data provided and information required
10.30 Coffee break
11.00 Synergies and best practice
• What can the utilities learn from each other?
• Collaborative approach, what works well?
• The key principles of best practice
11.40 Taking the customer with you on the journey
• The customer view of meters
• Making the change painless and beneficial
to the customer
12.20 Closing remarks
12.30 End of workshop
About the workshop host:
Duncan is the EST Director leading all activity in Wales
and Ireland. He worked in public services and utility
sectors, to Board level, delivering the broad range of
government and commercial projects, in the UK and
abroad. From inception to implementation of multi
million pound infrastructure projects to leading local
partnerships in making a step change for disadvantaged
consumers. Past chair of WaterUK Customer Network
and key high profile water roles, he is now a Climate
Change Commissioner for Wales, Chair of the Existing
Homes Network, sits on the Western Power Distribution
Customer Panel and Wales and West Utilities Critical
Friend Panel and also represents EST across the UK.
Duncan is passionate about delivering sustainable
improvements for people and communities, providing
tangible benefits.
About Energy Saving Trust:
Energy Saving Trust developed into the leading,
independent and impartial, and most trusted,
organisation in our field. Our experts speak with millions of
householders annually, deliver first class programmes for
governments and provide consultancy to UK businesses
and international companies who want change to
happen. All we do is underpinned by our pioneering
world-renowned research helping householders,
governments, businesses and organisations to reduce
energy consumption every day and accelerate a move
to sustainable, low carbon lifestyles.
Are we reinventing the wheel?
Collaborating across the utility sector
Workshop Leader:
Duncan McCombie, Director of Operations, Wales and
Ireland, Energy Saving Trust
HALF-DAY PRE-CONFERENCE AM WORKSHOP
Tuesday 28th April 2015 I 8.30am - 12.30pm
Marriott Regents Park Hotel, London, UK

5. Overview of workshop:
Europe has around 3.5 million km of water network. The
performance demands on this network are increasing
and the network is ageing and whilst circa. € 20
billion/year is being invested for rehabilitation, ensuring a
reliable supply of wholesome water to customers will
continue to become increasingly challenging. There is
an urgent need for new technologies and techniques to
meet this challenge but their development and uptake
faces obstacles. SmartWater4Europe is an EU backed
project that has demonstrated the implementation of
many of these techniques overcoming many challenges
on the way.
Why you should attend:
• This workshops aims to show and discuss with you how to
overcome these hurdles by developing and
demonstrating in 4 important Smart Water Management
themes:
1. water quality management
2. leak management
3. energy optimization
4. customer interaction
• We will show you 12 innovative theme oriented solutions
that will be demonstrated at 4 well-scaled and real-life
demonstration sites in France, United Kingdom, Spain and
The Netherlands.
Programme:
1.30 Registration and coffee
2.00 Opening remarks
2.10 Presentation SW4EU project
2.50 Organization and results
3.30 Coffee break
4.00 Round table discussion (exchanging experiences
and developments)
4.40 Central feedback of the table discussions
5.20 Closing remarks and next steps
5.30 End of workshop
About the workshop host:
Erick Oostermeyer
Leading a collaborative project comprising 21 players
from the public and private sector led by Dutch utility
Vitens and featuring Acciona Agua, Thames Water and
the University of Lille, focus on making the business case
for smart water supply networks around the world. In
charge of the contractual, ethical, financial and
administrative management of this project. I am
responsible for overseeing the scientific coordination of
the entire project. I will ensure that all objectives are met
and that all costs, deliverables and milestones are in line
with the budgets. The last 12 years I worked as manager
distribution with Vitens, responsible for the drinking water
supply distribution network, focusing on resource
efficiency, ownership, quality and customer satisfaction.
I participated in the management board of the region.
About Vitens:
Vitens: a name that stands for more than 1.430 people
who feel united in their passion for water. People, who
work 24 hours a day, seven days a week to extract, purify
and deliver top-quality drinking water because they
know that 5.4 million people trust it implicitly. The
dynamics of waterDrinking water: it seems so
commonplace, we take it for granted. However, water is
actually a serious profession that requires creativity,
innovation, perseverance and a commitment to people,
society as a whole, and the environment. At Vitens,
instead of talking about this fact, we like to put it into
action. Every day. For our customers in the provinces
Friesland, Overijssel, Flevoland, Gelderland and Utrecht
as well as more than twenty million people in countries
where safe drinking water is not taken for granted. Our
passion knows no bounds.
What are the obstacles to the adoption
of Smart Water Network technologies
and how are they overcome?
Workshop Leaders:
Erick oostermeyer, Project Coordinator Vitens, SW4EU
Nic Clay-Michael, Innovations programme Manager,
Thames Water
Catalina Pedraza, Special Projects Manager, Thames Water
HALF-DAY PRE-CONFERENCE PM WORKSHOP
Tuesday 28th April 2015 I 1.30pm- 5.30pm
Marriott Regents Park Hotel, London, UK

6. FAX your booking form to +44 (0) 870 9090 712
PHONE on +44 (0) 870 9090 711
POST your booking form to: Events Team, SMi Group Ltd, 2nd Floor
South, Harling House, 47-51 Great Suffolk Street, London, SE1 0bS, UK
If you have any further queries please call the Events Team on tel +44 (0) 870 9090 711 or you can email them at events@smi-online.co.uk
SMART WATER SYSTEMS
Conference: 29th - 30th April 2015, Marriott Regents Park Hotel, London, UK I Workshops: 28th April 2015, London
4 WAYS TO REGISTER
ONLINE www.smart-water-systems.com
Payment: If payment is not made at the time of booking, then an invoice will be issued and must
be paid immediately and prior to the start of the event. If payment has not been received then
credit card details will be requested and payment taken before entry to the event. Bookings within
7 days of event require payment on booking. Access to the Document Portal will not be given until
payment has been received.
Substitutions/Name Changes: If you are unable to attend you may nominate, in writing, another
delegate to take your place at any time prior to the start of the event. Two or more delegates may
not ‘share’ a place at an event. Please make separate bookings for each delegate.
Cancellation: If you wish to cancel your attendance at an event and you are unable to send a
substitute, then we will refund/credit 50% of the due fee less a £50 administration charge, providing
that cancellation is made in writing and received at least 28 days prior to the start of the event.
Regretfully cancellation after this time cannot be accepted. We will however provide the
conferences documentation via the Document Portal to any delegate who has paid but is unable
to attend for any reason. Due to the interactive nature of the Briefings we are not normally able to
providedocumentationinthesecircumstances.Wecannotacceptcancellationsofordersplaced
forDocumentationortheDocumentPortalasthesearereproducedspecificallytoorder.Ifwehave
to cancel the event for any reason, then we will make a full refund immediately, but disclaim any
further liability.
Alterations: It may become necessary for us to make alterations to the content, speakers, timing,
venue or date of the event compared to the advertised programme.
Data Protection: The SMi Group gathers personal data in accordance with the UK Data Protection
Act1998andwemayusethistocontactyoubytelephone,fax,postoremailtotellyouaboutother
products and services. Unless you tick here □we may also share your data with third parties offering
complementary products or services. If you have any queries or want to update any of the data
that we hold then please contact our Database Manager databasemanager@smi-online.co.uk or
visitourwebsitewww.smi-online.co.uk/updatesquotingtheURNasdetailedaboveyouraddresson
the attached letter.
Unique Reference Number
Our Reference U-041
Terms and Conditions of booking
DELEGATE DETAILS
Please complete fully and clearly in capital letters. Please photocopy for additional delegates.
Title: Forename:
Surname:
Job Title:
Department/Division:
Company/Organisation:
Email:
Company VAT Number:
Address:
Town/City:
Post/Zip Code: Country:
Direct Tel: Direct Fax:
Mobile:
Switchboard:
Signature: Date:
I agree to be bound by SMi's Terms and Conditions of Booking.
ACCOUNTS DEPT
Title: Forename:
Surname:
Email:
Address (if different from above):
Town/City:
Post/Zip Code: Country:
Direct Tel: Direct Fax:
□ book by 30th January to receive £400 off the conference price
□ book by 27th February to receive £100 off the conference price
EARLY bIRD
DISCOUNT
VENUE Marriott Regents Park Hotel, 128 King Henry's Road, London, NW3 3ST
□ Please contact me to book my hotel
Alternatively call us on +44 (0) 870 9090 711,
email: hotels@smi-online.co.uk or fax +44 (0) 870 9090 712
CONFERENCE PRICES GROUP DISCOUNTS AVAILAbLE
I would like to attend: (Please tick as appropriate) Fee Total
□ Conference & Two Workshops £2697.00 +VAT £3236.40
□ Conference & One Workshop □ A or □ B £2098.00 +VAT £2517.60
□ Conference only £1499.00 +VAT £1798.80
□ Two Workshops Only £1198.00 +VAT £1437.60
□ One Workshop Only □ A or □ B £599.00 +VAT £718.80
PROMOTIONAL LITERATURE DISTRIbUTION
□ Distribution of your company’s promotional
literature to all conference attendees £999.00 + VAT £1198.80
The conference fee includes refreshments, lunch, conference papers and
access to the Document Portal containing all of the presentations.
Payment must be made to SMi Group Ltd, and received before the event, by
one of the following methods quoting reference U-041 and the delegate’s
name. bookings made within 7 days of the event require payment on booking,
methods of payment are below. Please indicate method of payment:
□ UK bACS Sort Code 300009, Account 00936418
□ Wire Transfer Lloyds TSB Bank plc, 39 Threadneedle Street, London, EC2R 8AU
Swift (BIC): LOYDGb21013, Account 00936418
IBAN Gb48 LOYD 3000 0900 9364 18
□ Cheque We can only accept Sterling cheques drawn on a UK bank.
□ Credit Card □ Visa □ MasterCard □ American Express
All credit card payments will be subject to standard credit card charges.
Card No: □□□□ □□□□ □□□□ □□□□
Valid From □□/□□ Expiry Date □□/□□
CVV Number □□□□ 3 digit security on reverse of card, 4 digits for AMEX card
Cardholder’s Name:
Signature: Date:
I agree to be bound by SMi's Terms and Conditions of Booking.
Card billing Address (If different from above):
DOCUMENTATION
I cannot attend but would like to purchase access to the following Document
Portal/paper copy documentation: Price Total
□ Access to the conference documentation
on the Document Portal £499.00 + VAT £598.80
□ The Conference Presentations - paper copy £499.00 - £499.00
(or only £300 if ordered with the Document Portal)
PAYMENT
VAT
VAT at 20% is charged on the attendance fees for all delegates. VAT is also charged on
Document portal and literature distribution for all UK customers and for those EU Customers not
supplying a registration number for their own country here