Ways to provide good service to customers

2. Face to Face
 By Telephone


By E-mail

3. Smile and Greet each customer
Make yourself presentable
Make any eye contact when speaking
to customers
Be a good listener and show interest
in what the customer is saying


4. Don’t chat with other staff when
customers are around
Understand customer needs–
Make customers feel important.

5. Say sorry when something goes
wrong
Service a little more than they
expect
Use positive verbal & body language
.
Avoid doing too many things at once

6. Feel good about yourself
Have good manners
Use positive communication
Listen and ask questions
Do your work Professionally

9.  Smile while handling phone
Speak clearly
Listen Carefully
Use warm and friendly tone of voice
Use the customer's name
Follow the Golden rule –Treat others
as you would like to be treated.

Good telephone techniques

10.  Tell your name and your company's
name.
Ask the person if he has time to talk.
Make calls in business hours.
Return calls the same day.
 Keep contact numbers of regular
customers .


11.  Before you call, have all
information about the person you're
calling
Don’t do other work while on phone
If your party is not there, leave a
brief message
Thank the person at the end of the
call.

12. Answer all incoming calls before the
third ring.
 Answer your telephone with a
greeting
Never put someone on hold without
asking permission

13. Keep a message pad to write details of
the call.
Take telephone messages completely
and with correct spellings.
 Don't use a speaker phone unless
necessary
Close the phone call with a summary

16. Electronic customer service means
managing relationships with customers
making use of Information
Technology (IT).
This system helps companies to deliver
excellent and fast service to customers
by understanding and fulfilling their
needs.

17. to reduce customer-service costs
improve customer relationships
give personalized marketing messages
like good exchange rates
to handle questions and complaints
to make customers loyal by improving
customer satisfaction

18. to offer communication and
information on the right topic, in the
right amount, and at the right time
that fits the customer’s exact needs