The document discusses the Taj People Philosophy (TPP) developed by the Taj Group of Hotels to formalize its commitment to employees. Key aspects of TPP included a rigorous training program to develop employee skills according to Taj standards, a performance management system linking individual performance to business strategy, and initiatives to improve employee satisfaction and recognize top performers. The philosophy aimed to ensure employees had fulfilling careers from induction to retirement through various talent development and welfare programs.
The document provides an overview of HR policies and practices at Aditya Birla Group, a large Indian conglomerate. It discusses the group's recruitment process which includes job descriptions, competency mapping, interviews and assessments. It also summarizes the 360 degree appraisal process and talent management initiatives like development centers, individual development plans, and talent reviews. Continuous learning is emphasized through the Gyanodaya institute and programs like PRATIBIMB and ANUBHAV.
Tata's HR philosophy focuses on attracting, retaining, and advancing good employees. For example, Tata Main Hospital's philosophy is to "attract good people, retain the better people and advance the best people". Having a clearly defined HR philosophy is important for organizations to avoid inconsistent practices and instead promote behaviors aligned with organizational goals. The Tata Group develops philosophies considering factors like interpersonal relationships and decision making. For example, the Taj Group's "People Philosophy" covers all aspects of an employee's career from induction to retirement.
This document provides an introduction to human resource management, including its objectives, nature, functions, importance and legacy. Some key points:
1. HRM is concerned with acquiring, developing, motivating and maintaining human resources to achieve organizational goals while meeting individual needs.
2. The objectives of HRM are to develop individuals, foster good employee relations, and align individual and organizational goals.
3. HRM functions include planning human resource needs, recruitment and selection, training, performance management, compensation, and maintaining industrial relations.
4. HRM is an important management function as it helps organizations prepare policies, supply skilled workers, motivate employees, and maintain harmony between employers and employees.
This document discusses talent management practices in the manufacturing industry. It begins with an introduction to talent management and its importance. It then discusses some key aspects of talent management in manufacturing such as identifying competency requirements, skills gaps, and development plans. It notes that talent management is crucial in manufacturing due to training investments. It also highlights challenges manufacturing faces in attracting and retaining talent due to perceptions of the industry and competition for skills. The document then analyzes factors like advancing technology and demographic changes that are exacerbating skills gaps in manufacturing and increasing needs for continuous learning. It concludes by emphasizing the importance of talent strategies for manufacturers to address these challenges and future talent needs.
The HR Fund is India's first dedicated HR venture fund that focuses on investing in companies in key areas of HR including professional employee organizations, staffing, training and technology. It currently has a portfolio of two companies - People Strong and People Matters. The HR Fund is privately held and its investors consist of senior HR professionals and thought leaders globally. It provides growth capital and strategic support to help best-in-class HR companies scale up their business.
The document discusses talent management strategies at Tata Consultancy Services (TCS). It describes how TCS focuses on attracting, developing, and retaining talent through programs like Ignite, which trains non-technical graduates, and Academic Interface Programme to build a talent pool. TCS also conducts various training programs and invests over 6% of annual revenues in learning and development. This strategic focus on employees has helped TCS maintain low attrition rates and a motivated workforce, positioning it as a leader in the IT industry for talent management.
The document provides an overview of HR policies and practices at Aditya Birla Group, a large Indian conglomerate. It discusses the group's recruitment process which includes job descriptions, competency mapping, interviews and assessments. It also summarizes the 360 degree appraisal process and talent management initiatives like development centers, individual development plans, and talent reviews. Continuous learning is emphasized through the Gyanodaya institute and programs like PRATIBIMB and ANUBHAV.
Tata's HR philosophy focuses on attracting, retaining, and advancing good employees. For example, Tata Main Hospital's philosophy is to "attract good people, retain the better people and advance the best people". Having a clearly defined HR philosophy is important for organizations to avoid inconsistent practices and instead promote behaviors aligned with organizational goals. The Tata Group develops philosophies considering factors like interpersonal relationships and decision making. For example, the Taj Group's "People Philosophy" covers all aspects of an employee's career from induction to retirement.
This document provides an introduction to human resource management, including its objectives, nature, functions, importance and legacy. Some key points:
1. HRM is concerned with acquiring, developing, motivating and maintaining human resources to achieve organizational goals while meeting individual needs.
2. The objectives of HRM are to develop individuals, foster good employee relations, and align individual and organizational goals.
3. HRM functions include planning human resource needs, recruitment and selection, training, performance management, compensation, and maintaining industrial relations.
4. HRM is an important management function as it helps organizations prepare policies, supply skilled workers, motivate employees, and maintain harmony between employers and employees.
This document discusses talent management practices in the manufacturing industry. It begins with an introduction to talent management and its importance. It then discusses some key aspects of talent management in manufacturing such as identifying competency requirements, skills gaps, and development plans. It notes that talent management is crucial in manufacturing due to training investments. It also highlights challenges manufacturing faces in attracting and retaining talent due to perceptions of the industry and competition for skills. The document then analyzes factors like advancing technology and demographic changes that are exacerbating skills gaps in manufacturing and increasing needs for continuous learning. It concludes by emphasizing the importance of talent strategies for manufacturers to address these challenges and future talent needs.
The HR Fund is India's first dedicated HR venture fund that focuses on investing in companies in key areas of HR including professional employee organizations, staffing, training and technology. It currently has a portfolio of two companies - People Strong and People Matters. The HR Fund is privately held and its investors consist of senior HR professionals and thought leaders globally. It provides growth capital and strategic support to help best-in-class HR companies scale up their business.
The document discusses talent management strategies at Tata Consultancy Services (TCS). It describes how TCS focuses on attracting, developing, and retaining talent through programs like Ignite, which trains non-technical graduates, and Academic Interface Programme to build a talent pool. TCS also conducts various training programs and invests over 6% of annual revenues in learning and development. This strategic focus on employees has helped TCS maintain low attrition rates and a motivated workforce, positioning it as a leader in the IT industry for talent management.
1. The document discusses the importance of training and development for organizations and employees. It states that training is crucial for developing employee skills and knowledge, improving performance, and gaining a competitive advantage.
2. It also emphasizes that the success of any organization depends on effective use of its human resources. Training is an investment in human capital that yields both immediate and long-term returns through more productive, motivated employees.
3. Measuring the effectiveness of training programs is important to ensure the intended objectives are achieved and improvements can be made. Training must address skills gaps and lead to measurable changes in employee attitudes, skills and performance.
The document discusses training and development in organizations. It defines training and development and explains their importance. Specifically:
1) Training is the process of improving employees' skills and knowledge to perform their jobs better, while development helps employees grow into higher roles.
2) Training and development are important as they increase employee and organizational productivity, improve quality, and help fulfill future personnel needs through internal promotions.
3) Providing training and development demonstrates commitment to keeping employees' skills updated and creates a positive organizational climate with motivated employees working towards common goals.
This document discusses the recruitment and selection practices at Big Bazaar. It begins with an acknowledgment and table of contents. It then discusses the importance of recruitment and outlines the recruitment process, including identifying job requirements, finding suitable candidates internally or externally, screening applications, and conducting interviews. The objectives of recruitment and selection are to find qualified candidates and ensure fairness. The document provides an overview of Big Bazaar's company profile and recruitment guidelines. It emphasizes the importance of strategic recruitment for acquiring and retaining the best talent.
The document is an HR policy manual for Tameer Microfinance Bank. It contains policies and procedures related to various HR functions such as employee classification, compensation and benefits, code of conduct, organizational development, and HR operations. The manual provides guidance for implementing consistent HR practices across the organization.
The Aditya Birla Group is an Indian multinational conglomerate founded in 1857. It operates in 40 countries with over 120,000 employees worldwide and has interests in sectors such as fibers, metals, cement, chemicals, and financial services. The group had revenue of approximately $45 billion in 2014, making it the third largest Indian private sector conglomerate. The group focuses on initiatives in education, healthcare, livelihood, and infrastructure development through its community centers and works in over 3,000 villages across India and other countries in Asia.
Human resource development strategy in a small to medium business enterpriseService_supportAssignment
The significance of human resource has gained tremendous focus in the recent times. At the level of macro-environment, theories related to endogenous growth have suggested tat human capital accumulation is constituted of the main macro-economic growth engine. It is this important feature of HRM that makes organizations all across the world to address it and learn how to improvise it by strategic means. Small to medium enterprises in Australia play a pivotal role in modernized economies accompanied through a rich scientific research flow on economies of entrepreneurship and small businesses (Karami et al 2008). However, not much literature is present on the Human resource practices and its objectives within small to medium enterprises
In a Dynamic environment, human resources are
one of the important sources of the organizational
Enlargement which also helps to take fighting edge. Human
resource system contributes towards the empirical
enlargement through facilitating the change & by
developing the competencies of the employees. Talent
Management is the key for improved business performance
& for the empirical enlargement of an organization. The
linkage between talent management and Empirical
Enlargement will help to attain higher organizational
performance. Many studies have been conducted regarding
how companies can gain a empirical fierce edge through
their human resources & proper knack management.
Having talented employees helps the firms drive and boost
for organizational success. knack management is of strategic
importance & by developing the talent, organizations may
develop strong leadership teams which will help to take
fierce edge and that will enable the organization to achieve
its goals & organizationalsuccess.
HR POLICIES AND PRACTICES OF TATA MOTORS Shree Ganesh
The presentation is about the HR policies and practices of Tata Motors.
Tata Group believes that people are their greatest asset and they adopt best practices to ensure healthy employee relations, employee growth, and development as well as work satisfaction.
The document discusses ITC Limited's human resource policies and practices. Some key points:
- ITC was founded in 1910 and has grown to become one of India's largest conglomerates, with businesses in hotels, paper, packaging, agriculture and more.
- ITC has comprehensive HR policies covering recruitment, training, performance management, and aims to develop an employee-centric culture with a focus on values.
- Detailed policies are provided around non-discrimination, freedom of association, child and forced labor prohibition, health and safety, and consultation on workplace changes.
- Confidentiality of employee health information is emphasized, including around HIV/AIDS status.
Resource management in neyveli lignite corporation limited [www.writekraft.com]WriteKraft Dissertations
The document provides a detailed summary of a study conducted on human resource management practices at Neyveli Lignite Corporation Limited. It includes an introduction outlining the importance of effective HRM, objectives of studying NLC Limited's practices, and methodology used including sample size. Key findings are that respondents' ages ranged from 26-60 years with 1-35 years of experience, and educational backgrounds included graduate, professional, technical, and undergraduate degrees. Suggestions for improving HRM at NLC Limited are also provided.
Marico is among the leading FMCG (Fast Moving Consumer Goods) Companies of the World. The Strategic Management and the Human Resource practices in Marico is unique. It starts from early recruitment planning strategies until the employee wellness programs. The inclusion of latest technologies have boosted the field of Human Resources in terms of data analysis and sentiment analysis. Altogether, it has led to the diversified and improved engagement practices especially during Covid-19 pandemic.
This document provides a summary of a project on HR practices in the FMCG sector in India. It includes comparisons of recruitment sources, selection processes, compensation and benefits, performance appraisal, and training and development across several major FMCG companies in India. The key HR challenges in the FMCG sector are also outlined, such as managing knowledge workers, technological changes, developing leadership, and managing change. Overall, the document finds that while practices vary between companies, the FMCG industry in India follows modern approaches to HR.
The document discusses ITC Limited's human resource development strategies, including attracting and developing top talent through training programs. ITC focuses on leadership development, skills training, and creating a responsive culture. Key talent management strategies include recruitment from top campuses, investments in learning and development, and encouraging local employment.
This document provides an overview of HR practices at Tata Group, one of India's largest conglomerates. It discusses Tata's training and development programs which aim to groom managers into leaders through cross-functional exposure and mobility. Major programs include Tata Administrative Service and Tata Management Training Centre, which provides over 250 programs annually conducted by in-house and external faculty. The training focuses on improving organizational performance through skills development, attitudinal changes, and developing learning organizations.
This document discusses training and development in organizations. It begins by defining training and development, noting that training refers to providing new skills for current jobs while development prepares employees for future roles.
It then discusses different objectives of training including individual, organizational, functional, and societal objectives. Traditional training approaches are compared to modern approaches, emphasizing how organizations now view training as a retention tool rather than just a cost.
Finally, the conclusion states that training and development are important for building a skilled workforce and sustaining organizational effectiveness in human resource management. Evidence shows that ongoing training can help organizations maintain a knowledgeable workforce and competitive advantage.
- The Taj Group views employees as their greatest asset and developed the Taj People Philosophy (TPP) to show commitment to employees. TPP covers all aspects of an employee's career from induction to retirement.
- In 2001, Taj launched the STARS program to motivate employees, acknowledge hard work, and reward excellence. The 5-level program allowed employees to gain recognition and points for good work.
- STARS helped boost employee morale, improve service standards, and led to global recognition for Taj's innovative HR practices.
This document discusses employee engagement and the factors that drive it. It states that employee engagement is key to competitive advantage as engaged employees outperform those who are not engaged. The three main drivers of engagement are identified as the relationship with one's immediate supervisor, belief in senior leadership, and pride in the company. Training managers play an important role by building strong relationships and leading in a person-centered way to create an engaging environment. Overall engagement is increased when employees have opportunities for personal development, effective talent management, clear company values, fair performance reviews, proper pay and benefits, and career growth opportunities.
The Taj People Philosophy was developed in 1999 to boost employee morale and improve service standards. It considers all aspects of an employee's career from induction to retirement and offers various leadership programs and training to develop a strong, professional work culture. As part of this philosophy, Taj introduced a balanced scorecard system to measure employee performance across all levels against predefined targets. It also launched a loyalty program called STARS to identify, recognize, and reward top performing employees with points based on integrity, teamwork, and other factors. This led to increased motivation and customer satisfaction.
The document summarizes innovative HR practices in software organizations and discusses HR challenges in the Indian software industry. It provides details on HR policies and practices of top software companies in India, including effective communication, developing an employee manual, and managing expectations. It also discusses the critical dimensions of best practices such as attracting, developing, engaging and transitioning talent. Finally, it notes the shortage of qualified software talent and arguments on both sides of whether there is truly a shortage.
Innovative hr practices in software organizationiaemedu
This document discusses innovative HR practices in software organizations. It covers several topics:
1) Critical dimensions of best practices such as attracting, developing, engaging, and managing employee transitions.
2) Specific HR practices of Infosys such as satellite centers and sabbaticals to improve work-life balance.
3) HR challenges in the Indian software industry such as managing aspirations, expectations, person-culture and person-job fit, and challenges related to company size and maturity.
4) HR policies of top software companies in India including effective communication, employee handbooks, and addressing harassment.
5) The nature of software talent and skills needed for software projects.
6) Evidence
1. The document discusses the importance of training and development for organizations and employees. It states that training is crucial for developing employee skills and knowledge, improving performance, and gaining a competitive advantage.
2. It also emphasizes that the success of any organization depends on effective use of its human resources. Training is an investment in human capital that yields both immediate and long-term returns through more productive, motivated employees.
3. Measuring the effectiveness of training programs is important to ensure the intended objectives are achieved and improvements can be made. Training must address skills gaps and lead to measurable changes in employee attitudes, skills and performance.
The document discusses training and development in organizations. It defines training and development and explains their importance. Specifically:
1) Training is the process of improving employees' skills and knowledge to perform their jobs better, while development helps employees grow into higher roles.
2) Training and development are important as they increase employee and organizational productivity, improve quality, and help fulfill future personnel needs through internal promotions.
3) Providing training and development demonstrates commitment to keeping employees' skills updated and creates a positive organizational climate with motivated employees working towards common goals.
This document discusses the recruitment and selection practices at Big Bazaar. It begins with an acknowledgment and table of contents. It then discusses the importance of recruitment and outlines the recruitment process, including identifying job requirements, finding suitable candidates internally or externally, screening applications, and conducting interviews. The objectives of recruitment and selection are to find qualified candidates and ensure fairness. The document provides an overview of Big Bazaar's company profile and recruitment guidelines. It emphasizes the importance of strategic recruitment for acquiring and retaining the best talent.
The document is an HR policy manual for Tameer Microfinance Bank. It contains policies and procedures related to various HR functions such as employee classification, compensation and benefits, code of conduct, organizational development, and HR operations. The manual provides guidance for implementing consistent HR practices across the organization.
The Aditya Birla Group is an Indian multinational conglomerate founded in 1857. It operates in 40 countries with over 120,000 employees worldwide and has interests in sectors such as fibers, metals, cement, chemicals, and financial services. The group had revenue of approximately $45 billion in 2014, making it the third largest Indian private sector conglomerate. The group focuses on initiatives in education, healthcare, livelihood, and infrastructure development through its community centers and works in over 3,000 villages across India and other countries in Asia.
Human resource development strategy in a small to medium business enterpriseService_supportAssignment
The significance of human resource has gained tremendous focus in the recent times. At the level of macro-environment, theories related to endogenous growth have suggested tat human capital accumulation is constituted of the main macro-economic growth engine. It is this important feature of HRM that makes organizations all across the world to address it and learn how to improvise it by strategic means. Small to medium enterprises in Australia play a pivotal role in modernized economies accompanied through a rich scientific research flow on economies of entrepreneurship and small businesses (Karami et al 2008). However, not much literature is present on the Human resource practices and its objectives within small to medium enterprises
In a Dynamic environment, human resources are
one of the important sources of the organizational
Enlargement which also helps to take fighting edge. Human
resource system contributes towards the empirical
enlargement through facilitating the change & by
developing the competencies of the employees. Talent
Management is the key for improved business performance
& for the empirical enlargement of an organization. The
linkage between talent management and Empirical
Enlargement will help to attain higher organizational
performance. Many studies have been conducted regarding
how companies can gain a empirical fierce edge through
their human resources & proper knack management.
Having talented employees helps the firms drive and boost
for organizational success. knack management is of strategic
importance & by developing the talent, organizations may
develop strong leadership teams which will help to take
fierce edge and that will enable the organization to achieve
its goals & organizationalsuccess.
HR POLICIES AND PRACTICES OF TATA MOTORS Shree Ganesh
The presentation is about the HR policies and practices of Tata Motors.
Tata Group believes that people are their greatest asset and they adopt best practices to ensure healthy employee relations, employee growth, and development as well as work satisfaction.
The document discusses ITC Limited's human resource policies and practices. Some key points:
- ITC was founded in 1910 and has grown to become one of India's largest conglomerates, with businesses in hotels, paper, packaging, agriculture and more.
- ITC has comprehensive HR policies covering recruitment, training, performance management, and aims to develop an employee-centric culture with a focus on values.
- Detailed policies are provided around non-discrimination, freedom of association, child and forced labor prohibition, health and safety, and consultation on workplace changes.
- Confidentiality of employee health information is emphasized, including around HIV/AIDS status.
Resource management in neyveli lignite corporation limited [www.writekraft.com]WriteKraft Dissertations
The document provides a detailed summary of a study conducted on human resource management practices at Neyveli Lignite Corporation Limited. It includes an introduction outlining the importance of effective HRM, objectives of studying NLC Limited's practices, and methodology used including sample size. Key findings are that respondents' ages ranged from 26-60 years with 1-35 years of experience, and educational backgrounds included graduate, professional, technical, and undergraduate degrees. Suggestions for improving HRM at NLC Limited are also provided.
Marico is among the leading FMCG (Fast Moving Consumer Goods) Companies of the World. The Strategic Management and the Human Resource practices in Marico is unique. It starts from early recruitment planning strategies until the employee wellness programs. The inclusion of latest technologies have boosted the field of Human Resources in terms of data analysis and sentiment analysis. Altogether, it has led to the diversified and improved engagement practices especially during Covid-19 pandemic.
This document provides a summary of a project on HR practices in the FMCG sector in India. It includes comparisons of recruitment sources, selection processes, compensation and benefits, performance appraisal, and training and development across several major FMCG companies in India. The key HR challenges in the FMCG sector are also outlined, such as managing knowledge workers, technological changes, developing leadership, and managing change. Overall, the document finds that while practices vary between companies, the FMCG industry in India follows modern approaches to HR.
The document discusses ITC Limited's human resource development strategies, including attracting and developing top talent through training programs. ITC focuses on leadership development, skills training, and creating a responsive culture. Key talent management strategies include recruitment from top campuses, investments in learning and development, and encouraging local employment.
This document provides an overview of HR practices at Tata Group, one of India's largest conglomerates. It discusses Tata's training and development programs which aim to groom managers into leaders through cross-functional exposure and mobility. Major programs include Tata Administrative Service and Tata Management Training Centre, which provides over 250 programs annually conducted by in-house and external faculty. The training focuses on improving organizational performance through skills development, attitudinal changes, and developing learning organizations.
This document discusses training and development in organizations. It begins by defining training and development, noting that training refers to providing new skills for current jobs while development prepares employees for future roles.
It then discusses different objectives of training including individual, organizational, functional, and societal objectives. Traditional training approaches are compared to modern approaches, emphasizing how organizations now view training as a retention tool rather than just a cost.
Finally, the conclusion states that training and development are important for building a skilled workforce and sustaining organizational effectiveness in human resource management. Evidence shows that ongoing training can help organizations maintain a knowledgeable workforce and competitive advantage.
- The Taj Group views employees as their greatest asset and developed the Taj People Philosophy (TPP) to show commitment to employees. TPP covers all aspects of an employee's career from induction to retirement.
- In 2001, Taj launched the STARS program to motivate employees, acknowledge hard work, and reward excellence. The 5-level program allowed employees to gain recognition and points for good work.
- STARS helped boost employee morale, improve service standards, and led to global recognition for Taj's innovative HR practices.
This document discusses employee engagement and the factors that drive it. It states that employee engagement is key to competitive advantage as engaged employees outperform those who are not engaged. The three main drivers of engagement are identified as the relationship with one's immediate supervisor, belief in senior leadership, and pride in the company. Training managers play an important role by building strong relationships and leading in a person-centered way to create an engaging environment. Overall engagement is increased when employees have opportunities for personal development, effective talent management, clear company values, fair performance reviews, proper pay and benefits, and career growth opportunities.
The Taj People Philosophy was developed in 1999 to boost employee morale and improve service standards. It considers all aspects of an employee's career from induction to retirement and offers various leadership programs and training to develop a strong, professional work culture. As part of this philosophy, Taj introduced a balanced scorecard system to measure employee performance across all levels against predefined targets. It also launched a loyalty program called STARS to identify, recognize, and reward top performing employees with points based on integrity, teamwork, and other factors. This led to increased motivation and customer satisfaction.
The document summarizes innovative HR practices in software organizations and discusses HR challenges in the Indian software industry. It provides details on HR policies and practices of top software companies in India, including effective communication, developing an employee manual, and managing expectations. It also discusses the critical dimensions of best practices such as attracting, developing, engaging and transitioning talent. Finally, it notes the shortage of qualified software talent and arguments on both sides of whether there is truly a shortage.
Innovative hr practices in software organizationiaemedu
This document discusses innovative HR practices in software organizations. It covers several topics:
1) Critical dimensions of best practices such as attracting, developing, engaging, and managing employee transitions.
2) Specific HR practices of Infosys such as satellite centers and sabbaticals to improve work-life balance.
3) HR challenges in the Indian software industry such as managing aspirations, expectations, person-culture and person-job fit, and challenges related to company size and maturity.
4) HR policies of top software companies in India including effective communication, employee handbooks, and addressing harassment.
5) The nature of software talent and skills needed for software projects.
6) Evidence
Align HR with Evolution of Company: An SME PerspectiveBrowne & Mohan
In this paper Ms. Indupriya S brings her insights on how to align your Human resources as your company grows and transforms from a SME to a larger company.
Dr. Samar.B.Srivastava has over 30 years of experience in human resources leadership roles across various industries. She currently serves as Senior Vice President of HR at Jet Airways, where she leads HR for the global network. In previous roles, she transformed the culture at Jet Airways and Crompton Greaves to focus on performance and implemented talent strategies. She has a PhD in human resource management and has received several awards for her achievements in building high-performance teams and implementing HR best practices.
Nikita rai mba 3rd sem summer training projectDeepVyas25
The document provides details about Nikita Rai's 3-month internship at TopTrove Foundation, a garments company in India. As an intern in the HR department, Nikita helped with tasks like sorting resumes, scheduling interviews, conducting interviews, selecting candidates, photocopying documents, and conducting new employee orientations. The internship helped Nikita fulfill her MBA program requirements and gain exposure to various HR functions at TopTrove Foundation.
Nikita rai mba 3rd sem summer training projectDeepVyas25
The document provides details about Nikita Rai's 3-month internship at TopTrove Foundation, focusing on their training and development practices. It outlines Nikita's responsibilities which included sorting resumes, scheduling interviews, conducting interviews, selecting candidates, document scanning and filing, and assisting with new employee orientation. The document also provides background on TopTrove Foundation, including their vision, mission, quality policies, organizational structure, and code of conduct.
The document discusses talent management at Tata Consultancy Services (TCS). It describes TCS's training programs for new and experienced employees. For freshers, TCS has an e-learning module to provide basic IT and soft skills training. For experienced employees, TCS introduces various learning programs covering business strategies, projects, technologies and directions. It also discusses Project Udaan, a joint initiative between the National Skill Development Corporation and TCS to provide 3.5 months of training and job opportunities to 850 youth from Jammu and Kashmir over 5 years. The training covers business and technical skills as well as life skills through innovative methods like games, movies, dance, music and drama.
The document is a summer training project report submitted by Anupam Raj Patwa to partial fulfillment of an MBA degree. The report focuses on human resources recruitment at Honeywell Automation India Ltd in Ambala, where Patwa completed their summer training. The report includes an introduction, organization introduction, organization profile, research methodology, data analysis, findings, and conclusions. It analyzes Honeywell's recruitment process and aims to identify areas for improvement.
The document discusses the recruitment and selection process at Compuage Infocom Ltd. It begins with acknowledging those who helped with the project. It then provides the location and contact information for the HR manager. The table of contents outlines the various sections which discuss the objectives of the study, an executive summary, introduction to the organization, the job profiles of recruitment and selection, the recruitment process at Compuage, the selection process, limitations and suggestions. It concludes that recruitment and selection are critical HR processes that aim to identify the perfect employee for the organization.
Introduction to Human Resource DevelopmentMohammed Umair
This document provides an overview of human resource development (HRD) at Infosys, a global technology company. It discusses key aspects of HRD including definitions, features, objectives, and the relationship between HRD and personnel management. Examples of HRD practices at various companies like Toyota and Wipro are also presented. The need for HRD is explained in terms of preparing employees for changing job requirements and developing organizational capabilities. Finally, the document outlines how HRD systems can contribute to individual, interpersonal, and organizational development dimensions.
The document discusses talent management. It defines talent management as a process that helps companies attract, develop, and retain skilled employees. It outlines some key aspects of talent management including recruitment, compensation, training, performance management, retention programs, and promotion. It also provides examples of how major companies like Infosys implement strategic talent management practices to gain a competitive advantage through their employees. Effective talent management is important for organizations to succeed in today's global economy by ensuring they have the best talent.
This document provides an overview of a study on employee retention strategies at Sri Lakshmi Srinivasa Hero Private Limited. It includes an introduction, objectives to study retention strategies and HR practices, methodology using primary and secondary data from 80 employees, limitations of the study being specific to one company, and chapterization of the study into introduction, company profile, concepts, data analysis and findings/suggestions.
A STUDY OF TALENT ACQUSITION AND TALENT MANAGEMENT IN A COMPANY.pptxpkm16499
This report summarizes a study on talent acquisition and talent management in the insurance sector. It discusses how insurance companies seek talented individuals to further their goals and manage employee abilities. The report outlines the objectives, literature review, research methodology, findings, and recommendations of the study. Key findings include that insurance companies primarily use portals and employee references for hiring and consider performance evaluations important for identifying high-potential employees. Recommendations center around improving the work culture and providing skill development programs.
A STUDY ON TALENT MANAGEMENT AND ITS IMPACT ON EMPLOYEE RETENTION IN SELECTED...IAEME Publication
The goal of this study was to see how talent management affected employee retention in the selected IT organizations in Chennai. The fundamental issue was the difficulty to attract, hire, and retain talented personnel who perform well and the gap between supply and demand of talent acquisition and retaining them within the firms. The study's main goals were to determine the impact of talent management on employee retention in IT companies in Chennai, investigate talent management strategies that IT companies could use to improve talent acquisition, performance management, career planning and formulate retention strategies that the IT firms could use. The respondents were given a structured close-ended questionnaire with the 5 Point Likert Scale as part of the study's quantitative research design. The target population consisted of 289 IT professionals. The questionnaires were distributed and collected by the researcher directly. The Statistical Package for Social Sciences (SPSS) was used to collect and analyse the questionnaire responses. Hypotheses that were formulated for the various areas of the study were tested using a variety of statistical tests. The key findings of the study suggested that talent management had an impact on employee retention. The studies also found that there is a clear link between the implementation of talent management and retention measures. Management should provide enough training and development for employees, clarify job responsibilities, provide adequate remuneration packages, and recognise employees for exceptional performance.
The document discusses talent acquisition and development processes. It defines talent acquisition as the practices and activities carried out by an organization to identify and attract potential employees. It also discusses recruitment as seeking and attracting applicants for jobs. Training and development aims to improve employee performance and involves organizational activities. The document also reviews literature related to talent management, which involves attracting, selecting, developing and retaining the right employees.
This document provides background information on Mormugao Port Trust (MoPT) and South West Port Limited (SWPL) in Goa, India. It discusses a report that found coal pollution from MoPT's operations exceeding limits and potentially impacting public health. It outlines SWPL taking over operations of berths 5A and 6A from MoPT in an attempt to reduce pollution, but notes complications due to the berths' design and directives to transport coal by rail only. The document provides context on the roles and agreements between MoPT and SWPL, and a professor's interest in studying their management responses and lessons for port policy.
Microsign Products was established in 1979 in Bhavnagar, India and produces plastic fasteners and clips used in electronics. It has become a market leader in Western India and sole supplier to many large companies. In 2015, Microsign moved to a new larger facility with more space for manufacturing, warehousing, shipping and administration. Microsign has sustained year-over-year growth of 8% annually from 2009-2014 and has received awards for empowering disabled employees.
Harley davidson harley style and strategy have global reachPRAJWALRASTOGI4
Harley-Davidson was founded in 1903 but nearly went bankrupt in the 1960s-70s due to quality issues and competition from Japanese motorcycles. It was rescued in 1981 by managers who refocused on quality and serving customers. Harley restored its image and expanded production through the 1980s-90s as demand grew. More recently, Harley has increased its global market share, especially in Asia/Pacific, by adapting its marketing and products to local tastes in other countries. It remains the top seller of heavyweight motorcycles in the US but faces ongoing competition internationally from Japanese and European brands.
Domino's paid $2.8 million to settle a lawsuit from a woman killed by a Domino's delivery driver. The family alleged the driver was speeding to meet Domino's 30-minute delivery guarantee. Domino's argued weather caused the accident but faced criticism that the guarantee encouraged unsafe driving. From 1984-1990 over 140 accidents involving Domino's drivers occurred, including at least 20 fatalities, with critics alleging the guarantee was responsible. Domino's implemented numerous safety programs but criticism of the guarantee continued to mount.
This document provides an overview of the Delhi Metro Rail Corporation's (DMRC) approach to communication with the media. It discusses the establishment of DMRC in 1995 and the appointment of Dr. E. Sreedharan as Managing Director in 1997. It notes that Sreedharan emphasized autonomy and flexibility to enable speedy decision-making. The document outlines Sreedharan's view of the importance of professional public relations. It details the selection of Anuj Dayal as Chief Public Relations Officer in 1998 and the strategic role envisioned for the PR function in DMRC.
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2003, ICFAI Center for Management Research. All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, used in a spreadsheet, or transmitted in any form or by any means – electronic or mechanical, without
permission.
To order copies, call 0091-40-2343-0462/63/64 or write to ICFAI Center for Management Research, Plot # 49, Nagarjuna
Hills, Hyderabad 500 082, India or email icmr@icfai.org. Website: www.icmrindia.org
This case was written by P. Mohan Chandran, under the direction of Vivek Gupta, ICFAI Center for Management
Research (ICMR). It is intended to be used as a basis for class discussion rather than to illustrate either effective or
ineffective handling of a management situation.
The case was compiled from published sources.
THE TAJ’S PEOPLE
PHILOSOPHY AND STAR SYSTEM
HROB - 027
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This case was written by P. Mohan Chandran, under the direction of Vivek Gupta, ICFAI Center for Management
Research (ICMR).
2003, ICFAI Center for Management Research. All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, used in a spreadsheet, or transmitted in any form or by any means – electronic or mechanical, without
permission.
To order copies, call 0091-40-2343-0462/63/64 or write to ICFAI Center for Management Research, Plot # 49, Nagarjuna
Hills, Hyderabad 500 082, India or email icmr@icfai.org. Website: www.icmrindia.org
HROB/027
THE TAJ’S PEOPLE PHILOSOPHY AND STAR SYSTEM
“The employee at Taj is viewed as an asset and is the real profit center. He or she is the very
reason for our survival. The creation of the Taj People Philosophy displays our commitment to
and belief in our people. We want an organization with a very clear philosophy, where we can
treasure people and build from within.”
- Bernard Martyris, Senior Vice-President, HR, Indian Hotels Company Limited (IHCL).
INTRODUCTION
In March 2001, the Taj Group1
launched an employee loyalty program called the ‘Special Thanks
and Recognition System’ (STARS). STARS was an initiative aimed at motivating employees to
transcend their usual duties and responsibilities and have fun during work. This program also
acknowledged and rewarded hard working employees who had done excellent work.
The Taj Group had always believed that their employees were their greatest assets and the very
reason for the survival of their business. In 2000, to show its commitment to and belief in
employees, the Taj Group developed the ‘Taj People Philosophy’ (TPP), which covered all the
people practices of the group. TPP considered every aspect of employees’ organizational career
planning, right from their induction into the company till their superannuation.
TPP offered many benefits to the Taj Group. It helped the company boost the morale of its
employees and improve service standards, which in turn resulted in repeat customers for many
hotels in the group. The STAR system also led to global recognition of the Taj Group of hotels in
2002 when the group bagged the ‘Hermes Award’2
for ‘Best Innovation in Human Resources’ in
the global hospitality industry.
THE TAJ PEOPLE PHILOSOPHY
Since its establishment, the Taj Group (Refer Exhibit I) had a people-oriented culture. The group
always hired fresh graduates from leading hotel management institutes all over India so
1
The Taj Group of Hotels is run by IHCL, a part of the Tata Group. IHCL was founded by Jamsetji
Nusserwanji Tata on April 1, 1902. The hotels in the Taj Group fall into three categories – hotels owned
by IHCL and its subsidiaries; hotels owned by associate companies; and hotels with third party
management contracts in which IHCL has no stake.
2
The ‘Hermes Award’ is decided by a 22-member jury, which includes representatives from top hospitality
chains from all over the world. This is the only award given for human resources in the hospitality
industry and is also one of the most prestigious awards in the hospitality industry. 120 applications were
received for the award for the year 2002, among which five were short-listed for the final round. The Taj
Group won the award for its innovative ‘STAR’ program.
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that it could shape their attitudes and develop their skills in a way that fitted its needs and culture.
The management wanted the new recruits to pursue a long-term career with the group. All new
employees were placed in an intensive two-year training program, which familiarized them with
the business ethos of the group, the management practices of the organization, and the working of
cross-functional departments.
The employees of the Taj Group were trained in varied fields like sales and marketing, finance,
hospitality and service, front office management, food and beverages, projects, HR and more.
They also had to take part in various leadership programs, so that they could develop in them a
strong, warm and professional work culture. Through these programs, the group was able to assess
the future potential of the employees and the training required to further develop their skills. The
group offered excellent opportunities to employees both on personal as well as organizational
front3
. In order to achieve ‘Taj standards,’ employees were made to undergo a rigorous training
program (Refer Exhibit II). The group strove hard to standardize all its processes and evolve a
work culture, which appealed to all its employees universally.
The group believed that talent management4
was of utmost importance to develop a sustainable
competitive advantage. The group aimed at making the HR function a critical business partner,
rather than just a support function. To further show its commitment to and belief in employees, the
group created the ‘Taj People Philosophy’ (TPP) covering all people practices of the group. The
concept of TPP, developed in 1999, was the brainchild of Bernard Martyris (Martyris), Senior
Vice-President, HR, IHCL, and his core team. The concept, originally planned to be called as ‘The
Womb to Tomb Approach,’ covered all the aspects of an employee’s career, from joining the
group until his/her retirement. TPP was based on the key points of the Taj employee charter (Refer
Table I). It was developed in line with the Tata Business Excellence Model (TBEM)5
. Explaining
the rationale for implementing the philosophy, Martyris said, “It is to achieve that international
benchmarking in hospitality, and HR must fit into it.” According to him, the three major areas of
TPP included work systems and processes; learning and development; and employee welfare.
TABLE I
KEY POINTS OF THE TAJ CHARTER
Some of the key points of the Taj Charter are given below:
• Every employee of the Taj Group would be an important member in the Taj family.
• The Taj family would always strive to attract, retain and reward the best talent in the
industry.
• The Taj family would commit itself to formal communication channels, which
would foster transparency.
Source: www.tata.com
3
On personal front, the Taj Group offered its employees personal counseling and empathized with their
problems. On organizational front, it offered its employees ample scope for career advancement, training
programs, excellent opportunities for learning and sharing, and self-development programs.
4
The strategic and tactical management of talent in the organization. Talent Management is a strategic
business function that involves an organization’s ability to attract, recruit, hire and retain the right talent at
the right time and align it with its business goals.
5
TBEM provides guidelines for the introduction of business systems into the organization and correlates
business performance and rewards to individuals. The TBEM includes systems for reviewing talent and
offering opportunities across various functions within the group companies.
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As part of the TPP, the Taj Group introduced a strong performance management6
system, called
the Balanced Scorecard System (BSS) that linked individual performance with the group’s overall
strategy. BSS was based on a model developed by Kaplan and Nortan7
, and focused on enhancing
both individual as well as enterprise performance. BSS measured the performance of employees
across all hierarchical levels against a set of predefined targets and identified their variances.
Martyris explained, “We are looking at a matrix form of organization which cuts across hierarchy.
It is important to understand the potential of people.” Therefore, BSS was implemented even at the
lowest levels of the hierarchy.
The BSS included an Employee Satisfaction Tracking System (ESTS), which solved employees’
problems on a quarterly basis. As a part of ESTS, Taj carried out an organization wide employee
satisfaction survey in mid 2000 of about 9000 employees. According to this survey, the reported
satisfaction level was about 75 percent. The group aimed to increase this level to 90-95 percent,
and eventually to 100 percent.
The group also took strong measures to weed out under-performers. The group adopted the 360-
degree feedback system to evaluate the performance of all top officials, from the Managing
Director to departmental managers, in which they were evaluated by their immediate subordinates.
The 360-degree feedback was followed by personal interviews of individuals to counsel them to
overcome their deficiencies.
The Taj Group also established Centers of Excellence for its 14,000 employees at five locations in
India including Jaipur, Bangalore, Ernakulam, Chennai and Hyderabad. At these centers,
departmental heads in each functional area were trained. These departmental heads later trained
their own staff. The training included foundation modules and accreditation programs that
familiarized the employees with Taj standards.
Apart from adopting stringent measures to improve performance, Taj also recognized and
rewarded its best employees across all levels of the organization. For this purpose, Taj created a
unique employee loyalty and reward program known as STARS. Describing the program, Martyris
said, “It’s an HR initiative aimed at creating an association ‘between our star performers and our
brand, the Taj.’”
THE STAR SYSTEM
The STAR system (STARS) was the brainchild of Martyris. The system was developed in
accordance with Taj’s core philosophy that ‘happy employees lead to happy customers.’ STARS,
operative throughout the year (from April to March), was open to all employees across the
organization, at all hierarchical levels. It aimed to identify, recognize and reward those employees
who excelled in their work. STARS was actively promoted across the group’s 62 chain of hotels
and among its 18,000 employees globally, out of which 15,000 were from India.
STARS had five different levels. Though employees did not receive any cash awards, they gained
recognition by the levels they attained through the points they accumulated for their acts of
kindness or hospitality. ‘Level 1’ was known as the ‘Silver Grade’. To reach this level, employees
had to accumulate 120 points in three months. To attain ‘Level 2’, known as the ‘Gold Grade,’
employees had to accumulate 130 points within three months of attaining the silver grade. To
6
Performance management is the process of creating a work environment or setting in which people are
enabled to perform to the best of their abilities. Performance management is a total work system that
begins when a job is defined as needed. It ends when an employee leaves the organization.
7
Professors at the Harvard Business School (HBS).
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reach ‘Level 3’, called the ‘Platinum Grade’, employees had to accumulate 250 points within six
months of attaining the gold grade. To attain ‘Level 4’, employees had to accumulate 510 or more
points, but below 760 points, to be a part of the Chief Operating Officer’s club. ‘Level 5’ which
was the highest level in STARS, enabled employees to be a part of the MD’s club, if they
accumulated 760 or more points.
Points were granted to employees on the basis of parameters like integrity, honesty, kindness,
respect for customers, environmental awareness, teamwork, coordination, cooperation, excellence
in work, new initiatives, trustworthiness, courage and conviction, among others. Suggestions by
employees that benefited the organization fetched them significant points (Refer Exhibit III). Such
suggestions in each hotel of the Taj Group were examined by the General Manager, HR Manager
and training manager of the hotel the employee worked in. The suggestions could also be posted
on the web, which were constantly monitored.
Employees could also earn points through appreciation by customers, ‘compliment-a-colleague’
forums8
and various suggestion schemes. Employees could also get ‘default points’ if the review
committee did not give feedback to the employee within two days of his/her offering a suggestion
for the betterment of the organization. In such cases, the employee concerned was awarded ‘20
default points.’ Hence, in an indirect manner, the system compelled judges of the review
committee to give feedback to employees as early as possible.
STARS helped employees work together as a team and appreciate fellow employees for their acts
of kindness and excellence. It enhanced their motivation levels and led to increased customer
satisfaction. In one case, a bellboy in one of the group’s hotel who received an American customer
went out of his way to care for the customer. Noticing that the customer, who had arrived late at
night, was suffering from cold, he offered to bring him a doctor. However, the customer refused
the boy’s offer. The bellboy then, on his own, offered a glass of warm water mixed with ginger
and honey, a traditional Indian home remedy for cough and cold. The customer felt surprised and
also happy at the bellboy’s gesture. He left a note of appreciation for him, which added to his
existing points.
According to the number of points accumulated, employees would receive a star, which could be
pinned on to their coat. When a certain number of points were collected, employees received gift
hampers, cash vouchers or a vacation in a Taj Hotel of their choice in India. The winners of
STARS were felicitated at a function held in Taj, Mumbai. The winners’ photographs were
displayed on a big screen at the function and they received awards given by the MD of the Taj
Group. This awards ceremony significantly boosted their morale.
The STARS program had generated lot of attention among the employees at the Taj Group. During
the initial phase, not every hotel seemed to be serious about adopting STARS, but after the first
awards ceremony was conducted, every hotel in the group reportedly became very serious about
the implementation of STARS. Reportedly, customer satisfaction levels increased significantly
after the implementation of STARS. Commenting on the success of STARS, Martyris said, “After
the campaign was launched, a large number of employees have started working together in the true
spirit of teams and this helps us value our human capital. There are stars all around us but very
often we look only at stars outside the system. Many employees do that extra bit and go that
extra mile, out of the way to dazzle the customer satisfaction with employee recognition.
Employee recognition is, hence, directly linked to customer satisfaction. It is recognition for the
people, of the people and by the people.” STARS was also used by the group as an appraisal
system, in addition to its regular appraisal system.
8
The program encourages the employees to work together and compliment each other.
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THE FUTURE PLANS
The STARS was not only successful as an HR initiative, but it brought many strategic benefits to
the group as well. The service standards at all hotels of the group improved significantly because
the employees felt that their good work was being acknowledged and appreciated. This resulted in
repeat customers for Taj hotels. Because of STARS, the Group won the ‘Hermes Award 2002’ for
‘best innovation in HR’ in the hospitality industry. Analysts felt that the fame and recognition
associated with the winning of the Hermes award would place the Taj Group of hotels at the top of
the list of the best hotels in the world. The group also received requests for setting up hotels in
Paris (France), where the ‘Hermes award’ function took place.
The HR practices at the Taj Group attracted several Human Resources and Organizational
Behavior experts’ world over. In late 2001, Thomas J. Delong, a professor of Organizational
Behavior from Harvard Business School (HBS), visited India and interviewed various employees
in the Taj Group. After his visit, the Taj Group was “envisioned as an example of organizational
transformation wherein key dimensions of cultural change went into the making of global
managers.” Analysts also felt that social responsibility and people-centric programs were the core
values at Taj Group, which were well demonstrated through the ‘Taj People Philosophy.’ Martyris
said, “The challenges here lay in retaining the warmth and relationship focus of the Taj and
inculcating a systems-driven approach to service.”
Analysts felt that the Taj Group had been highly successful because of its ability to provide better
opportunities and give greater recognition to its employees, which motivated them to work to the
best of their abilities. The Employee Retention Rate (ERR) of the Taj Group was the highest in the
hospitality industry because of its employee-oriented initiatives. In spite of the highest ERR;
Martyris felt that the retention of talent was Taj’s major challenge9
. He said, “Our staff is routinely
poached by not just industry competitors but also banks, call centers and others. In 2002, in the
placements process at the hotel management institute run by the Taj, more than half of those
passing out were hired by non-hospitality companies. While we are happy to see the growth and
opportunity for this sector, we also feel there is a need for introspection. Are we offering swift and
smooth career paths to our employees? How am I to retain staffers from moving across
industries?”
In late 2002, the Taj Group, to demonstrate its strong belief in employees, announced plans to
make further investments in training, development, and career planning and employee welfare.
The group also tried to standardize its various processes and develop a common work culture.
After winning the Hermes Award in 2002, the group also planned to nominate the BSS for the
Hermes Awards 2003.
QUESTIONS FOR DISCUSSION:
1. “The Taj People Philosophy was developed to show the Taj Group’s commitment to and belief
in employees.” What did the philosophy entail and what were its key components? Explain.
2. The STARS program was created to reward employees to deliver their best at the workplace.
In what way did this program acknowledge the work of its employees, and what were the
various levels of recognition it offered to its best employees? How did the program achieve its
goal? Explain.
3. STARS was not only successful as an HR initiative, but it brought several strategic benefits to
the Taj Group. What were the various benefits brought about by the STARS program to the
employees and the group? How? Discuss.
9
‘The Taj’s Stars Shine Bright’ by Sujata Chakraborthy, www.tata.com, November 15, 2002
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EXHIBIT I
THE TAJ GROUP OF HOTELS – AN OVERVIEW
The Taj Group owns about 62 hotels in 43 different locations, of which 50 hotels are spread over 34
places in India and 11 hotels are spread across 9 locations outside India. It has hotels at various
places in the world in Dubai, Nepal, Maldives and Sri Lanka.
The Taj Group of Hotels offers various product lines to its customers, which include palace hotels,
luxury hotels, business hotels and beach resorts. The beach resorts are situated in Goa, Cochin,
Maldives and Bentota. The Taj owns three major brands of hotels – The Luxury Collection, Taj
Business Hotels and Taj Leisure Hotels.
The Luxury Collection hotels focus mainly on business travelers and upper class tourists. These
hotels are located at various places in India, in major cities like Mumbai, Delhi, Kolkata, Chennai,
Bangalore and Hyderabad. Though these hotels were designed in a manner that conformed to
regional tastes, they had world-class amenities, which comprised state-of-the-art corporate centers
and Internet facilities. The Luxury Collection hotels were located in the ‘heart of cities’ and its
members included a large number of people who were members of top hotels around the globe.
Taj Business hotels are mostly located in large industrial cities like Bangalore, Delhi and Mumbai.
These hotels targeted mid-management business travelers. They offered them state-of-the-art
facilities and complete ‘value for money.’ The Taj Group believed that this brand of hotels would
contribute maximum revenues and profits in the long run, which would enable them to grow further.
Taj Leisure hotels comprise various sub-categories of hotels, which include beach resorts, palace
hotels, garden retreats, hotels situated around historic monuments, pilgrim centers and wildlife
sanctuaries. These leisure hotels are set up in Goa, Rajasthan and Kerala in India and are global
attractions for foreign travelers. The garden retreats are small hotels with less than a hundred rooms.
They are situated in wildlife sanctuaries, picturesque locales and places of natural scenic beauty.
Source: www.web7.epnet.com
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EXHIBIT II
TRAINING PROGRAMS AT THE TAJ
The Taj Exotica, one of the group hotels of the Taj Group offered on-the-job-training to its
employees. The Taj Exotica considered Human Resource Management and Training & Development
its key strength in the competitive hotel industry. It had a trainer for each department and division of
the hotel. It also offered department-centric training programs based on the individual skills and
training needs of each person.
In the Taj Exotica, freshers were inducted with a lot of warmth and were introduced to the
company’s vision and mission, so that they always strove to fulfill the company’s goals. After
induction, new employees were trained by their respective departments. In addition to the basic
training required in the hospitality industry, the Taj Exotica also offered various other training
programs like behavioral training, vocational training, training in social etiquette and manners,
‘spirit of hospitality’ programs, and specialized training in knowledge and skills. There was a high
degree of communication with the guests. Employees were also trained in all the areas of the
hospitality industry like serving, grooming, taking orders, friendly and polite behavior, and various
other dimensions concerned with the service industry. Taj Exotica has frequent training and
coaching programs to upgrade employee skills and develop them into a poly functional personality.
Taj Exotica believed that existing employees need to be trained effectively to increase their
competency levels. Recognizing the importance of training, the Taj imparted training to all its
employees at all levels of the organizational hierarchy. It offered a comprehensive training package
to its employees.
Source: Compiled from www.expresshotelierandcaterer.com and www.mondaytimes.com.mv
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EXHIBIT III
SUGGESTIONS MADE BY EMPLOYEES OF THE
TAJ GROUP UNDER THE STARS
After the ‘STAR’ initiative was launched, the following suggestions were made by Taj
Group employees and accepted by the organization:
• Name of employee: G. L. Murthy
Level: Silver level
Location: Taj Krishna, Hyderabad.
Suggestion: It is suggested that cars owned by in-house guests and parked in our hotel
overnight should be cleaned and a small note left behind for the guest saying, ‘Your car
has been cleaned.’ This act will dazzle and delight our guests.
• Name of employee: P. Makhania
Level: Silver level
Location: Taj Mahal, Mumbai.
Suggestion: Room No 287 is kept as or designed for handicapped/disabled people. I
suggest we keep a bulb, which flickers when someone rings the bell (this for a guest who is
deaf but not blind). It could be just like the housekeeping corridor bulb.
Source: www.tata.com
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ADDITIONAL READINGS & REFERENCES:
1. Ruggia, James, The Class of India, www.web7.epnet.com, November 27, 2000.
2. Sircar, Subhadip, The Taj People Philosophy – Nurturing Employees from the Womb to
the Tomb, www.expressindia.com, December 23, 2000.
3. Taj Stars in New HR Thrust, www.tata.com, April 23, 2001.
4. Indian Hotels becomes a Harvard Case Study, www.tata.com, Jan 15, 2002.
5. Wah! Taj!, www.tata.com, June 20,2002.
6. PKF Values IHCL at Rs. 2,100 crores, www.tata.com, September 2, 2002.
7. The Taj’s ‘Stars’ Shine Bright, www.tata.com, Novermber 15, 2002.
8. India's largest and South Asia's finest Hotel Chain Beckons!, www.tajcareers.com.
9. Noronha, Christabelle, A Star is Born, www.tata.com.
10. The Indian Hotels Company, www.tata.com.
11. Indian Hotels Company Limited, www.indiainfoline.com.
12. Taj Careers, www.tajcareers.com.
13. www.tajtech.com.