Tts performance suite brochure

tts knowledge matters. www.tt-s.com

Overview
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knowledge force ........................... 8 tt
guide .................................................
13

Highlights ............................................
18 Contact
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tt performance suite | Overview | tt knowledge force | tt guide | Highlights 6/30
The full program
All those things your employees need to know –
and all those skills they require to successfully
perform their work duties – are changing at an
astonishingly fast pace. This means that they
contin- ually have to learn just to keep up. But
help is at hand in the form of tt performance
suite, allowing you to optimally support them
every step of the way. After all, our software
package comes equipped with tools for the two
learning strategies which are so crucial to
corporate skills acquisition programs:
• formal learning within the frame- work of
traditional training, e-learning or courses,
along with
• application-oriented or on-the-job learning
at precisely the moment when a problem or
knowledge gap arises – i.e. at the "moment
of need".

By adopting a combination of formal and
application-oriented training opportunities, you
can radically improve the efficiency and
flexibility of your business's employee
qualification measures by gearing them
specifically toward your em-
just has to learn what they actually need and only
when they actually need it. tt performance suite
allows you to provide employees with
knowledge that is precisely tailored to suit their
needs, in a quick, simple and cost-effective
manner.
ployees' respective current level of knowl-

The transfer of knowledge in all its variations
Do you want
• to convey basic know-how and build on this
knowledge?
• to train your employees not just locally, but
worldwide?
• to document your processes for training,
optimization and compliance purposes?
• to create learning content and hold formal
training sessions?
• to offer your employees solutions to
problems directly at their workstation at
precisely the "moment of need"?
• to ensure that your employees are able to
perform routine – and exceptional
You need
• state-of-the-art authoring tools for the
creation and management of learning
content.
• high-performance software that is capable
of delivering crucial information to your
employees (when necessary, directly to
their workstation) right at the moment
when it's actually required.
Distribution
Structuring
What you get
A super-efficient software package: tt
performance suite comes with userfriendly,
highly intuitive authoring tools that make light
work of creating learning content of impeccable
quality. But that's not all: It also supports a huge
range of formats such as click helps or web-
based training. The resulting
documents are not only available to
users centrally via a Learning
Content Management System (tt
knowledge force), but also
decentralized and accessible at all
times during the work process in the
form of Performance Support (with
tt guide).
– tasks error-free at all times?
• to manage knowledge centrally, but make it available in a decentralized manner?
UsageProduction

• to make expert knowledge available to all, without having to commit your experts to
long-term training activities?

Twin-pack performance
While both components in tt performance suite can
be implemented separately, you obviously get more
"bang for your IT buck" when used together. You can
choose between the Quickstart Edition or the
Professional Edition.
"tt performance suite from tts supported the
Bavarian Insurance Chamber in setting up a training
cascade for over 3,000 sales
partners. The new training can be accessed everywhere –
which is not only hugely
time-saving, but also means that our agents
have more time for what really matters: advising customers
and sales."
MAREK KUBEK
AGENCY SALES, BAVARIAN INSURANCE CHAMBER
tt performance suite
tt knowledge force tt guide
This component is primarily geared toward the
production of content for the formal learning scenario
(Learning Content Management System).
The software is designed to support every phase of
your project – from the planning and design phase right
up to the publication of all training content – with
clearly structured steps and various automated
processes.
Learning Content Management System
Software solutions dedicated to the storage and
maintenance of learning content are known as Learning
Content Management Systems. They encompass
everything from the creation and saving of learning
content, including subsequent reuse, right up to the
automated display of training material.
User support takes center stage with this component.
With tt guide at their side, your employees can access
specially tailored support whenever the need arises. All
this directly at their workstation, and instantly.
Performance Support
Performance Support provides comprehensive assistance
which is available to employees directly from their
workstation. It can come in the form of software or a
different resource (e.g. printed or technical) which is
made available exactly at the moment of need and offers
just the right amount of workplace support and
assistance to ensure that the user's current task can be
completed successfully.

The perfect combination for successful learning
Both forms of learning – formal learning and
Performance Support – have their own
strengths and weaknesses. In the case of
formal learning, knowledge is conveyed in a
structured and systematic manner. Alas, it is
safe to assume that course participants will
have forgotten over half of what they learned
one hour after training. And they'll only have
retained a third of their new-found knowledge
by the next day (cf. Curve 1). Knowledge is
retained (or rekindled) only in cases where the
new information is immediately applied.
Application-oriented, on-the-job learning via
Performance Support alone is ideal for
ensuring that a solution to the problem is
quickly found. But these solutions usually don't
explain the bigger picture, meaning that users'
general understanding
of the overall context is rarely boosted by such
measures.
The greatest learning success can be achieved
by combining formal learning
and Performance Support (cf. Curve 2) – a
strategy which more and more companies now
pursue.

Content creation made easy

IT documentation with maximum ease
In the IT environment, documentation is created
via a recording – for applications involving ERP
systems, MS Office or CRM software, for
example. When recording with tt knowledge
force, it doesn't matter in the slightest whether
the application was manufactured by SAP,
Microsoft, Sales- force or other providers.
One recording session is all you need to create
the various learning media. While your subject
matter experts perform a particular procedure,
tt knowledge force automatically and
simultaneously generates various formats from
the recording (single sourcing). Depending on
your license type, this content can then be im-
mediately accessed in different formats as
web-based training, IT documentation or a
step-by-step list.
And you can choose between various out- put
formats, such as Word, PDF or HTML. Needless
to say, the resulting documents will feature your
company's very own corporate design, without
any additional effort on your part. This further
minimizes
the time
and effort
your
experts
need to
invest in
the
creation
of
learning
content.
From local to global
A huge advantage for companies who operate
internationally: The automatic re-recording
function is a big help when it comes to
translating material into different languages.
You can use the original document
to re-record processes in another
language's user interface. All
enhancements of the original
document are retained. This makes
light work of translation into
different languages. And should
something subsequently change,
the version comparison makes it
really easy to identify the resulting
training deficit.

The world beyond IT
But what about situations where you want to
create training material that has absolutely
nothing to do with IT? No problem. Being the
ultimate in professional authoring software, tt
knowledge force can also support you in creating
webbased training with different content, such as
compliance or soft skills.
The templates provided, along with role- based
revision and release workflows, ensure consistency
and across-the-board quality.

Authors will quickly get the hang of tt knowledge
force thanks to its highly intuitive user interface.
Its design and layout are inspired by MS Office,
making it much easier for users to find their
bearings. The functions are sorted and arranged
in accordance with their frequency of use,
thereby ensuring optimal ergonomics.
The software's "What you see is what you get"
principle is an extremely practical feature, as
this gives the author a preview during the actual
creation process of how the learners will
subsequently be guided through the training.
tt knowledge force also comes with two fully
integrated text-to-speech tools brought to you
by the cloud systems from Acapela and
ReadSpeaker. Content can be preselected for
users based on their function – or "role" –
within the company and made available in a
targeted manner. This means that they only
have to deal with content that is actually
relevant to their needs.
"Creating the learning modules was a quick and flexible
procedure thanks to
tt knowledge force. This meant that we were able to train
the employees of several
of our clients simultaneously, instead of one after
the other as was the case with
the old train-the-trainers method. Our new
"Horizon" load planning software was therefore
able to go live exceptionally fast.
And that's not all: We can now apply the solution
to all future "Horizon" applications."
PEG WYSE
PROJECT MANAGER & TRAINING ADMINISTRATOR, SITA

tt performance suite

Direct and immediate assistance:
Performance Support

Problem solved in a matter of seconds
tt guide allows your employees to access
information and learning content directly at
their workstation and exactly at the moment
when assistance is required. A big help to users,
especially when deal- ing with workflows which
are new, com- plex, modified or rarely used.
Whenever users are at a loss as to how to
proceed, they just have to click the Help button
to access immediate custom-
Help in all its variations
Depending on the nature of the information
requirement, employees can choose between
simple field helps, innovative step lists (guides),
self-learning material, process flows or detailed
information. The various Help categories on
offer, also known as Performance Support
Categories, can be individually created and
assigned in accordance with the client's needs.
"Prior to the implementation of tt performance
suite, it took 10 to 15 minutes to get an answer to
a single query regarding
a business process. But nowadays it only takes a
minute."
KENT KARLSSON
BUSINESS DEVELOPMENT MANAGER AT WASA KREDIT AB

ized support. This is possible due to the fact that all content has been tailored in advance to match the employee's respective
function, or role, within the company. Not only that, but content is also linked to the business applications (the all- important
context) that are relevant to their position. As a general rule of thumb, help should become available after a maximum of two clicks
and 10 seconds.

Step by step to the
goal
If, for example, a user is in the middle of Field help Step-by-step instructions the "Create Sales Order" SAP transaction and
encounters a problem, they can choose between three
different types of support:
• a field help with explanatory text regarding the
order type,
• instructions that support the user step by step in
filling in the screen, e.g. for a forward order,
• the process view which allows the user to find
their bearings within the overall process and
access customized
In this example, users receive color- highlighted
tailored information (here in blue) of interest to
their defined role (Head of Sales).
help as required.
Process view

Content at the touch of a button
The Guide Creator in tt guide is an easy-to-use tool
for the recording of new guides. Its user interface
features all essential functions and can be operated
intuitively. This makes it not just ideal for authors,
but also for other colleagues eager to record
content – which can come in very handy, such as
during the handover process when an employee is
about to head off on vacation. User- generated
content can therefore become reality (optional).
Once transactions have been recorded
by subject matter experts, sensitive
data can
(needless to say) be grayed-out prior to
publishing the guide.

Ideal for all types of content

Naturally, it is also possible to load and manage
third-party documents. This makes it extremely
easy for employees to access information on non-
IT procedures (for example) during their daily
work routine, allowing them to locate such
information quickly and easily with the help of the
tt guide's sug- gest search function. Performance
Support Categories facilitate the optimal grouping
of this type of material according to content, before
making it available to users.
"We opted for tt performance suite due to the fact that it
can be perfectly integrated with SAP and because the
software covers all our usage scenarios – from testing and
user training
and documentation, all the way up to real-time Performance
Support. We have received exceptionally positive feedback,
both from users and
authors (…), wherever Bekaert does business."
SOFIE DE PAUW
PROJECT MANAGER, BEKAERT

Benefits at a glance
A Reduced cost and outlay thanks to
• a minimal outlay for the creation of training
material,
• huge time savings for training and support
staff,
• a quicker learning success due to the
combination of two learning strategies,
• the reusability of training material –
worldwide and in various languages or
formats,
• translation support,
• updating support,
A Improved process understanding /
simplified change processes
A Smooth scalability thanks to the client-
server principle
A Flexibility regarding the time of
learning
A Error reduction
A Motivational boost thanks to an
improved understanding, and
A Less time spent on searching for
knowledge
A Shorter training period in the
event of
• a role change
• process changes
• IT changes
A Minimization of the loss of expert
knowledge
A Minimization of rollout
risks
• a reduction in cost-intensive therefore acceptance, of classroom training, and
IT applications and processes
• the minimization of queries submitted to support functions and A Increased efficiency
subject matter experts.
A Concentration on core tasks

Tailored system support
tt performance suite allows you to define the
level of system support: You have the choice
between the on-premises solution or our cloud
offer. The cloud solution means you can choose
between simple managed hosting and full SaaS.
Available worldwide
To ensure the availability of tt performance
suite in the cloud, we have engaged Amazon
Web Services as our powerful technology
partner. This means you enjoy worldwide access
to our failsafe, high-performance software
solution.
Opting for the cloud solution brings many
benefits: • a reduction in operating costs
• a quick project launch
• dynamic scalability
• high availability
• security and data protection
Fully integrated
No matter whether you choose to pursue a cloud
strategy or favor an on-premises solution, one
thing's sure: tt performance suite can be
optimally incorporated into your system
landscape. Furthermore, integration standards
such as SCORM 1.2 ensure that learning content
can be easily transferred to your Learning
Manage- ment System.
The suite even comes with a ready-made
interface for SAP SuccessFactors. This allows
you to create an integrated learning
environment and say good- bye to the days of
stand-alone solutions. Not only that, but the
content in tt knowledge force can also be
integrated with the SAP Solution Manager, Aris
and other Business Process Modeling tools
(BPM).

Our
references

Over 4,000,000 users
Over 5,000 authors
Over 500 happy customers in
more than 20 countries
Domestic and international companies in
Europe, Asia and America are highly impressed
by our products and services. The company logos
shown here re- present just a few of our over
500 satisfied customers, and are our best
reference.
You too can benefit from our decades of
knowledge management experience in
the field of international software rollouts, IT
documentation projects, change management
or compliance initiatives and the launch of new
products.

Want to find out more?
We're happy to help!
T +32 16 44 20 40
M +32 495234 435
E info@fern.eu

Tts performance suite brochure

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